Cody from Peterman Brothers came out on 6-24-26 and did a cool check. He was very thorough and told me if I had any questions to just ask. Things went very smoothly and he gave me a couple different options. I highly recommend Cody and Peterman Brothers for all your Heating and Cooling needs. I give them 5 stars. read more

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with the $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members. read more

Whoever finds this email first, I truly hope you do something about what I'm about to tell you. I was scheduled on 6/15 for service, and you guys couldn't make it out, understandable. Today is get a full install, new ac unit, new furnace. The technicians were really pleasant, but some things have not been done correctly. My home has been filled with gas, even hours later, there are traces of gas in my home. The laundry room where the furnace is located, is unbearable. After my service was completed our technician informed us, that our water heater no longer was operable. So, I have technicians come into my home to complete a full system, furnace and AC, just to leave me without a water heater? The technician immediately calls his boss, claiming to send someone out to look at it tonight. Now we are being told, they aren't arriving until tomorrow. We call to report this issue, and the woman who answers the phone, tells us we can't prove that our water heater worked. Besides any sense of manners, I can assure you, I took a very hot long shower last night in this very house. What kind of customer service is this? This is a joke, that has stopped being funny. My install has been delayed, my house is full of gas, the technicians possibly broke or at the very least disabled my water heater, and no one is doing anything to fix it? I would like to admit, the technicians were friendly, even if they didn't know what they were doing. I also would like to include, the price was more than competitive with everyone else I have got quoted from. I never expected such a bad experience, with such a piss poor customer service response. I literally feel like if i try to light my water heater, my laundry room will explode. That is how strong the odor of gas is inside of that room. I need immediate assistance. read more

My experience with Peterman Brothers has been very disappointing. They installed a new HVAC system for me in April 2022. Within the first year, the system began short cycling due to an improperly sized lineset that should have been replaced during the original installation. After paying around $10,000 for the system, I was then told it would cost an additional $1,700 to fix their mistake. After months of back-and-forth, they eventually corrected it. Now, just three years later, my heat pump is completely frozen. I was given conflicting information from 2 different techs who were sent out, and ultimately quoted about $3,000 to replace a defrost board and condenser coil sensor--despite those parts being covered under a 10-year warranty. Given the prolonged stress the system endured from the original installation issue, it's very reasonable to question whether this premature failure is related. Customer service has also been frustrating, with poor communication and difficulty getting callbacks. Based on my experience, I would strongly recommend looking elsewhere. read more

Peterman Brothers - Heat pump with frost - Plumbing Near Me - Greenwood, Indiana

After waiting over a week for an appointment, technician Derrick Chandler came out for 10 minutes, made one visual observation of my AC unit, called my husband stupid, then left. A neighbor witnessed the whole encounter. He never took the cover off the unit, diagnosed the issue, provided an estimate, look at any of the other items listed on the service request, or tell us next steps. Derrick then called the company, reported my home as "hostile environment," and flagged my account as non-serviceable. Absolutely trash customer service. DO NOT use Peterman Brothers for your HVAC needs. read more

We've had Peterman Brothers service plan for a couple years. The former business that had a reasonable local reputation has been destroyed by a new growth business model that incentivizes predatory sales tactics. Noticed it on the last few service appointments but the most recent example was the final straw: the rep quoted $10k to fix a $900 problem. The second HVAC contractor said they had been receiving a large flood of business from ex-Peterman customers. Hope any of this feedback is taken to heart by the owners before it is too late.... But it is 100% too late for this household read more

Very disappointing furnace installation. It started with them not bringing the correct grill for the return. Despite it being on the work order. They used the same grill which I am not convinced is correct. I called on Friday and told the service department that I did not need a new thermostat. I was told they would notify installation to take it off. The tech said they couldn't because it was included in the order. They would just leave by furnace. Told them to forget it and just install. I put in a Goodman system because it worked well in my previous homes. After installation I was told they would told that two gas valves did not work and they would have to order part. Then they would reach out to schedule. The tech even said he "hates when this happens". So why is Peterman even selling this system. No heat tonight and I am really regretting this purchase! read more

I'll start by saying that in the past I have been a longtime Peterman customer. They have done electrical work, plumbing work, and a few years ago we purchased a heater and central air conditioner replacement from them. I paid a premium for those services and never minded because their service and technical expertise was always top notch. Until 2 days ago. I have a service contract with them that includes an annual inspection of my HVAC system and that was scheduled for Monday. I received a text at 9am stating I was on the schedule and would receive updates throughout the day and a text prior to the technician arriving. At 4:45pm, after hearing nothing all day I sent an angry text thanking them for wasting my whole day. Petermans doesn't offer a service window time guarantee and now I understand why. The dispatcher responded to my text by telling me that unfortunately they were VERY ( capitalization provided by Peterman) busy with emergency orders that took precedence over me and asked me if I wanted to reschedule. One noticeable omission in their reply was any kind of apology for not updating me all day. The next day I called and asked to speak to a manager. While she did eventually apologize, she go very insistent in trying to explain to me how their process was responsible for me not being updated because they were doing everything possible to keep me on the schedule and didn't want to update me until they were certain they could fit me in. She seemed to think that if she explained their intent it would somehow make me feel more understanding about them wasting my whole day without contacting me. In conclusion, as others have said in these reviews, Peterman's customer service is woeful and not focused on the customer at all. Why did I even need to call and ask to speak to a manager. A good manager would have reviewed the text messages, seen that they had an upset customer and called proactively. I am canceling my service contract with them because not sure why I'm paying 12/month to be treated like I'm in their way. I'll look for another HVAC company going forward when I need service. read more

Yesterday Peterman Brothers came out to look at our heating unit and told us we needed a new burner, but that it couldn't be replaced until Monday. At the time, the unit was still working--just intermittently. After the technician left, the heat never turned back on. I called Peterman Brothers and was told they couldn't send anyone back out until the following day. With temperatures at -2°, we were forced to find somewhere else to stay for the night. This morning I had another HVAC company come out. They immediately found that the Peterman technician had not turned the gas back on and had also reinstalled one of the burners incorrectly. The new company had replacement burners on hand, installed them easily that same morning, and charged about half of what Peterman Brothers had quoted. I've been a member for a while, but the quality of service has clearly gone downhill. Leaving a family without heat in subzero temperatures due to basic oversight--and then being unable to respond--is unacceptable. The fact that another company resolved the issue immediately and at a much lower cost only added to the frustration. I hope Peterman Brothers takes a serious look at their service standards and training, because this experience was extremely disappointing. Also one other note. They did not wear booties on their feet when they came in the house so they tracked in salt and snow. read more

Called out to check an in home humidifier. Test several unrelated systems and tried selling me on random things that are not even considerable. Aside from that repair that they did do last one week before the issue returned. Bad bad bad! Avoid!!! Those bros need to learn how to run a business. read more

I purchased a unit a little over a year ago. When we turned on the air, it was not getting cold and making noises. I have the service agreement ( no one has ever contacted me to schedule the routine check like I was sold). I called them to look at and they said it needed a new condenser and the estimate is $5674.00 . So the unit they sold me either was not good to begin with ( it was new) or the quality of their units are just poor. Very disappointed. read more

Sold us a furnace we did not even need!!!!! Did not solve the problem. Terrible I would give a 0 star of I could.

I called Peterman Brothers to look at my leaking AC in July 2025 during 90-degree temps. The AC was on, blowing cold air, and working. I had a clogged condensate drain line, which Peterman Brothers fixed last year. The technician, Jake, was horrible; he did not fix the problem and turned off my AC unit until we could meet in person to "discuss the issue". This was a part of his high-pressure sale tactics to sell me a $35K heat pump solution and their Peterman Protection Club membership. They also sold me an Ecobee smart thermostat for $800 (because it was "in the truck" and ordering would take 1-2 weeks). The same thermostat is $139 at Lowes (before any discounts). This was the beginning of a horrible experience with mold, overpriced thermostats and equipment, poor workmanship, and worse customer service. This was never resolved by them and their management team (Michelle) refused to escalate and finally stopped returning my calls. I did not have AC for a week and a half. I had to call another company to come and replace my heat pump and AC; comparable unit for $12K. I am a former customer that will never use Peterman Brothers again. read more

i woild love to post my estimate but unfortunately, it's not allowing me to post pictures. This would probably save you guys a lot of time. So I will just say it $513 to diagnose where a Freon leak is $2400 for Freon and $4200 to replace a compressor on a Goodman heat pump. They told me I could just replace the whole unit for 10 to 12,000. I Have another person coming out for a second look, but they said these prices are outrageous. read more

Eric, in Fort Wayne was incredibly unprofessional. I scheduled a morning appointment and tried calling to find when they would arrive and he would not answer and then showed up hours later when I had to leave. And also, His breath smelled like alcohol. read more

I purchased a membership that would allow me free or discounted services, as well as faster service, in some cases. Several weeks ago, I made three different appointments with them: HVAC, plumbing, and electrical. For two of these appointments I asked my daughter or a friend to be at my house during the window they said they would come ('afternoon'). For the third, no one was available so I took the afternoon off of work, using my PTO. All three times the company cancelled within an hour of their appointment window. I understand that sometimes jobs take longer than expected. But 0 for 3? My time is valuable, too. I expressed my displeasure, cancelled my membership, and requested a membership refund. I was told they do not offer any refunds. I cannot recommend Peterman Brothers. They are unreliable. read more

Prompt response to my requests for service; trained professionals always sent to my home; friendly and courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me. read more

The first quote, Aug 30th, indicated that the igniter is bad and needs replacement, at about $400+. Tech (Collin) did not check the ohms across the igniter, which would have suggested that the igniter was not broken. Replaced igniter and it didn't fix problem I checked ohms myself and it's value was 49 ohms the same as a new igniter so not defective. Another visit after I returned from a vacation - Sept 24th, indicates a need for a control board, which is likely correct from my understanding. However, the tech didn't check if the output to the igniter was 120 Volts - I checked it after he visited. It never reaches 120 V, stays at about 9 V before the gas valves opens, and doesn't glow, so it doesn't ignite. This occurs three times, and then error 34 appears. If ignition is done manually, it ignites without error codes and runs the proper sequences. Tech (Collin) also did not check the voltage on the board for the igniter in case of an issue with the wires. Quote for board replacement over $3000 and another for $2000 (unclear what 'premium vs. economy price' means). I asked for the part number that would be used, as I wanted to ensure the correct part is used - new and not refurbished. The newest superseded part is HK42FZ088, obtained by using the Carrier app and furnace model 59MN7A100V211222. The part should cost about $600 new (online), plus the cost of installation. Let's say 2 hours for travel and installation, on the high side. Collin would not provide me with the part number that would be used - newer parts superseded multiple part numbers, so I wanted to ensure I was getting the Carrier's most recent recommendation. Tech didn't like that I'm an engineer and asking questions, and I do understand how the Carrier Infinity unit works and cycles. Additionally, my adult children are Purdue electrical engineers, so we are not intimidated by a furnace's electrical system. We do have to read up on them, but it's not that difficult. If the price were more reasonable and the tech less defensive, I would have used them. Instead, I called a different company today that had installed the system 10 years ago, and we had used them until this attempt to try Peterman Brothers - that was a mistake for sure. Update next day 9/26/2025: Star Heating and Cooling (Ryan - he was excellent and had no issues with me being there and discussing the system in detail. He performed a comprehensive check of the system, including ohms and voltages, and brought the correct board with them, the HK42FZ088. He then showed me the board number and installed it to verify if the problem was resolved, which it was. Ryan also made a minor adjustment to one of the switches, which may resolve an issue with an error code that appeared every year on extremely cold days (single-digit temperatures) since the unit was installed. Price was significantly lower than Peterman Brothers' quote, and I did not share their pricing with Star Heating and Cooling. read more

Two jobs were performed, one in and one outside. The inside was rather straight forward where an access panel was cut of plaster wall which I intend to finish myself. The other outside job entailed putting in a clean out trap and replacing a cast iron sewer connection with PVC. Here the excavation work was well done and I intend to install the concrete section removed myself. read more

I paid $1000 to have my yard landscaped after spending over $20,000 on service.. all I got was a 'leveling'.. the landscape stones that were removed by Peterman were not placed back, the leveling went over the trenches where stones are supposed to be. Greatly disappointed and now getting the run around about it all ... read more

My furnace went out 11/29/25, PB tech came out 12/1 and tried to sell me a service contract 1st thing. Listed 2 items that might be bad, The inducer motor because of hum and pressure switch because trouble light showed an open switch which it would do without inducer pressure. He also said the blower motor could go out. He said I need an inducer and switches (2). I said ok to the inducer and he said don't be mad at him if they are bad. He tried to sell me a new furnace since mine was 15 yrs old. Ordered part, came back 12/5 wrong part, returned 12/11, installed part and said bad switch. You have been without heat for 13 days and you should get a new furnace. You can talk to the sales rep and have heat tomorrow. I would be without heat another week, pay $1000 for two $50 switches. I purchased a furnace for $6500 which is $1000 more than other companies. Poor service with no heat 10 days due to CSR, Dispatch, wrong part. Upsell, predatory sales, profit over service. The switches were never hooked up on reinstall. Tech got what he wanted, sold a service contract and made a new furnace sale. I feel that I should be compensated for no heat due to their poor service, predatory sale tactic during the upcoming weather warning. I feel $1500 is fair compensation. I forgot, Thomas took a picture of the heat exchanger which had a black line across the top which looked like it was made with a marker. He said a group would look at it and decide if it needed replaced. He again said he would get a new furnace since mine was 15 rs old. I told him it was under lifetime warranty. Thomas really wanted to sell me a furnace. read more

We have used Petermann Brothers for a number of years. They always give great service, and have very friendly servicemen. We had them come to clear a clog in our drain, and also to replace our garbage disposal. The person who came to do the work was very friendly, respected our home, and was great with our dog. The price for any of this kind of work is always very high, but theirs doesn't seem as bad as many. I am happy with the work that they did, for the price that they charged. And it's always nice that when they come to do the work we request, whether it be plumbing or working on our air conditioner or furnace, which we also had them replace a few years ago, they are always friendly, get the job done quickly, and get out of our way. read more

Peterman's sucks. I listened in while my wife was discussing a furnace issue with a technician. He refused to answer my wife's questions and like most misogynists talked down to here and then stated his years of experience rather than explain to her his diagnosis. Uneducated rednecks obviously work for Peterman's. Stay away... read more

I wished I never purchased my ac/ hvac unit . The cavalier attitude of the person that called .. unprofessional . I was sold a bill of goods . 6 months installed & a pymt plan consistently paid . Then we can schedule you Tuesday - with no time but a 15 minute notice . I was told the exact opposite . Things should not be out of service in a few months . Having a spouse that recently passed away & 2 special needs kids - I don't need this . I regret choosing your company . I thought that you would be better than Williams - you are not . I was sold a bill Of goods . I should have checked the BBB status before I chose this company . The receptionist said " At least you have heat @ 65 with an attitude . - I would never recommend you & regret trusting & choosing this company . I pay every month for a piece of crap - buying an ac & furnace - no company loyalty but smart talk & zero ethics . Sad your company has declined to-the Williams level ! I'm a very unhappy person that trusted a contract being honored- I thought your company was based on integrity - a recent death of my spouse - 2 special needs sons . Thank you & that thing of a receptionist for dishonoring & adding more pain to my life . Congratulations for lies & bad BBB complaints - show this to the bros . Jim Super - unsatisfied customer who wish they chose another company . The only plus is that the original installers were excellent - that doesn't translate to service - I read every BBB REVIEW - Do better - without satisfied customers your business needs an overhaul . I'm livid at my poor choice of Peterman bros - where's the integrity ? read more

I cannot express how disappointed I am with this company. We've had a membership with Peterman Brothers for over four years soon after we bought our first house. I thought we found a gem, and we've hired them to do many projects, including putting in a new AC unit. We've probably paid them $10,000+ over the years. However, our latest experience with them was so awful and is seriously the worst customer service I have ever received from any company. I am floored at how horrible we were treated. Last month we had a plumbing maintenance check, and they found bits of a dead roach inside the electrical panel of the water softener unit in the garage mud room. The plumber (Tom) acted rudely and kept saying things like "I have to think of my children" as he ran out of our home. They said we needed to do a pest inspection before they can service our home, which is fine and we agreed. We paid for an inspection by a A+ BBB pest control company, and they found we did not have any bug problems. We showed Peterman Brothers the receipt, and the plumbing appointment was rescheduled. The next plumber supposedly found a live roach that he claims to have squished with his foot but SHOWED NO EVIDENCE of this actually happening. He too ran out of the home with very little explanation, and a "no service" hold was placed on our account. We had the pest inspector come back, and he confirmed again that we did not have a problem. We also put out bug traps and have caught zero roaches. When I spoke to the Zach (customer service rep), he did not even try to explain his company's response or address my concerns and would only say we could "cut ties." When I explained that the inspections were clear, he suddenly changed the policy and said they'd need evidence of a "full scale extermination," which was not recommended by the pest control company. I get that a plumbing company needs a bug control policy, but the way this was done was exceedingly unkind, rude, and outright insulting. We did everything we were supposed to do and were treated horribly. I called to cancel my membership today and was told they had already done it without even telling us. After 4 years with this company, I am so shocked and disappointed. Based on other reviews, it appears they have changed their business model. I suspect they no longer wanted our service and tried to find a way to insult us out of our membership so they can raise rates. This is seriously the worst company I have ever dealt with, and I urge anyone reading this to go with someone else. read more

By far the most overpriced residential plumbing company anywhere in the indianapolis area. there is a reason Peterman's rating is only 2 stars. They install garbage and then rob you blind with extremely high labor costs when you have to have it replaced. Look elsewhere or you will pay dearly. read more

I do not recommend Peterman. They came out to look at an air conditioner that wasn't performing well. The technician looked at the unit, checked the refrigerant levels, and then announced that I would need a new air conditioner. The refrigerant was 10 lbs lower than it should be, and it would be better to replace the whole system. Using their bottom-of-the-line equipment, The quote for this was $13,000. So, obviously, I got a second opinion, a third, and a fourth. All 3 of the other companies disputed Peterman's claim that the refrigerant was low. It turns out that a $35 capacitor had gone bad and was causing all of my issues. We replaced the capacitor and cleaned the outdoor unit just for good measure, and we are back to blowing cold air. I signed up for Peterman's membership program because it would save me a lot of money on this supposed new unit that I needed. I asked them to cancel my membership and refund the money they had charged me for the first month. A few weeks later, I got a call from their membership department telling me that if I canceled my membership, I would have to pay $87 for the original service call. I let the membership rep know there was no way that was happening. In response, he snapped at me and said that they would go ahead and process the refund, and he abruptly hung up. I wish I had never called Peterman. I had a previous bad experience with one of their plumbers who came out to clean a drain. In both cases, their technicians failed to get the job done and tried to upsell me major projects. Their sales guy was very pushy, and their membership team was flat-out rude. Just stay away. read more

did not get price before work but had to give credit card numberr and sign the phone before he would start work. no invoice ever. later discovered they charged over 800$; to replace a $17 contact and 1-1/2 hours on the job. highly reccomend not doing business with them and get at least 3 quotes or use ai on line to get average pricing for such a repair. average for my area is 250 - 425 dollars!!! read more

Peterman Brothers - Greenwood, IN Peterman Brothers tried to scam my 80-year-old mother during a routine service call for a gas furnace tune-up. After completing the inspection, the technicians said the furnace needed replacement because it was over 35 years old and worn out. My mother agreed to the cost and payment plan between both parties. Since she is on a fixed income, she applied for and was approved for a $35,000 loan. The technicians worked diligently on the removal and installation of the new HVAC system. During the installation of the panels, the technician said there was an arch when the metals contacted each other, unsure if there was an active wire in the system. The technicians recorded the problem, showed the video to my mother, and said an electrician would be needed to check the wiring. They informed my mother that an electrician was en route. When the electrician arrived, he performed routine checks. He told my mother he had good news and bad news-- the good news he could not reproduce the issue, and the bad news--that the house was not up to code. Speaking to an elderly woman whose 938-square-foot house was built in 1920, he used fear tactics, stressing the urgency to fix the alleged fire hazard within weeks. He emphasized the risk by asking or stating: Do you run your dryer while watching TV? Don't run your microwave and run your vacuum at the same time; this may cause an overload in the system, and your home doesn't have outlet boxes every six feet. The distribution line from the city to your meter connection has burnt marks on two of four lead wire connectors, the junction box needs to be replaced, and the hanging wire between the floor joints in the basement could be live. Your kitchen counter outlets are not up to code for normal daily operations. Imagine being told it's going to cost you $35,000.00, and holes are likely going to be put in your walls and maybe your ceilings, and she will be responsible for the repairs. This is the kind of scam you are running on senior citizens. A second opinion is always needed. A second opinion is needed because you have put a terrifying fear in my elderly mother's mind. Because your trained technician painted a picture of her burning up in her own home. And now, she feels unsafe. My mom's friend from church recommended an electrician who's licensed, bonded, and insured. The electrician is a journeyman in his career field, an active member of the IBEW union. During the estimate, he noticed a tag on the wire with a date of 06/2023, letting him know that work was done in the basement, which let him know the house is up to code. Everything that needed to be done was explained to my mother, and he also apologized for the scare tactics used by the people within his career field. The electrician fixed everything within an eight-hour day, identifying all live wires and removing the wires that were dead or unused, rewiring the junction box, and adding three light fixtures in the basement. It is all done in eight hours, at a cost not exceeding $800. This incident will not go unnoticed. I will be filing a Consumer Complaint to the Office of the Indiana Attorney General. Valerie W. read more

Don't use this company. Had them come out to install new sump basin. Technician installed my sump pump incorrectly causing my crawl space to get flooded. Left a review on google & magically disappears why is that? Take accountability & do the right thing. Supplied pump that works & says they won't cover a failed pump? Passed the first time they came out for sump pump inspection & second time after I had to pump out my crawl space. Thanks for causing my house damage, future problems & wasting my time. read more

Peterman Brothers - Plumbing Near Me - Greenwood, Indiana

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Great service runs in the family. What a bunch of crap! Latest appointment schedule is 14:00 on. Who is home then? No flexibility. Family? Service? Go with anyone else. At least 6th service call in less than 4 years! read more

I was told that the air conditioner repairman would come out today after 3 PM. So I took time off work to be there and then I was called and said that in fact, they had no one to come out then. They lied. So I can't trust this company and I would not recommend them. read more

Beware: Your appointment for scheduled maintenance may be cancelled on the day of service via a text message. I had a plumbing maintenance appointment scheduled for Oct. 7th between noon and 5 PM. I received a text at 11:27 AM confirming I was on the schedule. At 1:23 PM, I received a text stating that I needed to reschedule my appointment. I have never had a company cancel an appointment on the day of service, and I find it to be totally unacceptable. Additionally, the customer service representative seemed surprised that I was cancelling the service contract. read more

We had a disastrous experience with the Peterman Brothers. I would never recommend them. They got our money and we got a shoddy job. Their "customer service" guy is mean and stingy. read more

They really botch everything they touch. They send inexperienced techs, work often needs to be redone, and they change dates without warning which put my contractor behind. Another time, one tech told me my HVAC was broken, another said it was fine. They've scratched the hell out of my floor when installing a new hwh then said the scratch wasn't "that big" - on my brand new floor. They also had to come back to fix the brand fucking new hwh which leaked the day after the install. Wtf?!? Yet another time, they had to remove and reinstall the HVAC so the subfloor could be repaired. They reinstalled it 2 inches to the left, which does not seem like a big deal but it made the tight fit between my HVAC and hwh even tighter. Cob job on literally everything. Recently they installed new pipes throughout my house. I am terrified and waiting for those pipes to fail, and if they do fail, I intend to sue Peterman right out of business. Fuck these people. Seriously, fuck them and the shady shit they pull. It took me too long to learn my lesson. You've been warned-DO NOT USE PETERMAN FOR ANYTHING! I've since switched to Commercial Service. read more

interesting how the google reviews are surprisingly positive, yet very few good ones from Yelp. All within the same time frame. Extreme dirty business dealings. ALWAYS more repairs needed to equipment that is still under warranty. No accountability or honor when faulty equipment is installed and set up in properly. We had purchased a water softener and iron shield equipment and have had nothing but problems with it. When installers arrived, they did not know what they were installing. After installation, they left without giving us any instructions on the equipment or what they did. They left tools in our garage, and came back a day later acting as if we tried to steal tools from them????? Several months later, our water is still bright orange. We call Peterman and they tell us that the installers forgot to set the settings on the iron shield and so none of the equipment had been working since installation. Several months after this service, we call again because the water is still orange and they tell us that we now need a hot water heater and then it's not their equipment. Several months after this service, we are told that the iron shield settings are still not set up correctly but this time they actually HAVE fixed the problem. 6 months later, our water pressure has been acting up. We call two other plumbing services to get an assessment and figure out what the problem is. BOTH AFTER TURNING OFF THE IRON SHIELD SHOW OUR WATER PRESSURE RETURNS TO THE LEVEL IT SHOULD BE AT. But, because we are still paying $9,000 for the system we bought less than 2 years ago, we call peterman's to see what they are going to say. The plumber, Teri, I came at 8:00 a.m. . After several attempts at testing different things and cleaning out our filter, she still does not know what the problem is. Even when we show her that turning off the iron shield valve brings back our water pressure, her, is that "well, The more equipment you have, the less pressure you will have." Now we are being told that there is a faulty part that needs replacement. This is on equipment we've had less than 2 years. And all are under warranty, yet, it's looking in the thousands of dollars to replace something that should still be working and is under warranty. Please PLEASE take extreme precaution if deciding to use this company. Major con artist and dirty business dealings on the continual with this company. It's shocking that they are allowed to stay in business with this appalling service and highballing on prices. Terrible quality and products and incredibly untrained. And don't even get me started on the amount of BRAKES these maintenance people take during their two to three hour visits. 3 cigarette breaks in 1 hour? This is what we are being charged for! read more

The company that Pete build has been distroyed. Techs are nice but they are not trained well enough to be in the customers homes.

Last fall Peterman Brothers installed a new HVAC system for me. When I started running the furnace it made me cough and hack. For a month, multiple visits by their service techs, managers and engineers couldn't find any problem and kept telling me it was OK. My coughing didn't appear to convince them otherwise. They stated they would need to do "further research" to figure it out. Imagine a month long allergy attack. I lost the use of 80% of my house unless I was wearing a mask or chemical respirator. Desperate, I spent $2500 on air purifiers, carbon furnace filters, humidifiers, and a Peterman Brothers duct cleaning. None of these had any positive effect. I lived in my office with the furnace vent sealed, space heater, humidifier, air purifier, waiting for their managers and customer experience department to do something. I told them I wanted a new furnace and was ignored. Their "customer experience" rep rarely communicated with me and offered no solutions. They apparently ignored my emails describing the situation in detail and asking for help. They promised to call me back and on almost all occasions and did not. Finally, after a month, I called a different HVAC company for a second opinion. Within two hours he found two major problems with the installation, opened a complaint file with the furnace manufacturer (who agreed the installation was improper), and documented everything with pictures and in writing. When I confronted Peterman Brothers with the evidence they reluctantly agreed to replace the furnace under warranty, but would correct none of the other installation issues. A week later, when installing the second furnace, it was clear they were doing the bare minimum. By not replacing the evaporator coil, lower cabinet, and bump-up box, they didn't remove all the melted, black, tar-like sealant that was the cause of my distress. Consequently, after the reinstall, my symptoms were not reduced. Customer experience never contacted me for follow-up. Actually, customer experience never again contacted me for any reason, no surprise. I had a new furnace installed the following week by a reputable company and had no further issues. Overall: Peterman Brothers did not provide me with acceptable technical service or customer service. Essentially, they took my money and left me in far worse condition than when they found me. It's clear they care only about their bottom line. When the going gets tough, they leave. Their "customer experience" department is dysfunctional. They didn't take my complaint seriously. They didn't inspect the HVAC system thoroughly. They delayed doing anything until I had another company verify that their installation was improper. When they installed a new furnace under warranty, they failed to correct all the issues causing my distress. In addition, Peterman Brothers duct cleaning was expensive, didn't do a thorough job, blew black dust throughout the house, and solidly clogged the furnace filter. I spent around 12-15 hours house cleaning, even ceilings, walls, furniture, all while wearing a respirator, to get the mess cleaned up. Beware Peterman Brothers services. read more

Petermans installed a new State water heater about a year ago. The past couple of weeks, the hot water has not been consistent. Some mornings it is scalding hot, but other times there is not much hot water. There was an ad for a hot water heater tune-up by another company, so I had them do a tune-up. I explained what was going on to the plumber, and he checked things out. It turned out that the gas valve was not turning off, and it was heating the water constantly. This caused the relief valve to open and let water out, which caused the lack of hot water at times. He told me the valve should still be under warranty and that I should call the installer, which was Petermans. Petermans sent a technician, who said it was confusing to him when I explained what was happening. After explaining to him what the other plumber found, he tried to tell me that it was because we didn't have an expansion tank. When I tried to talk to him about the gas valve being the problem, he got upset and said that I needed to change my attitude towards him, or they would not do the work. I apologized, but he left. I later got a call from someone at Petermans telling me that they would not be serving our house any longer and to find another company. There was never a confrontation or raised voices, so I was very disappointed that they refused to send another technician to cover the warranty work. read more

Peterman gave me a quote to replace my old furnace. I accepted it and they installed the new furnace in October 2024. All day installation for a 2 bedroom condo. They convinced me to join their 'Protection Club" for better service at no cost. I thought my furnace has been blowing cold air inside because it's always running. Turns out to be true as my bill for January was almost 3 times as high as January 2024. Some kind of installation. Pathetic! Appointments don't exist. They come whenever. Avoid Peterman! read more