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    Curtis Sport Connection

    5.0 (1 review)
    Open Open 24 hours

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    10 years ago

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    Bert's Bikes & Fitness

    Bert's Bikes & Fitness

    3.4
    (29 reviews)
    3.2 mi
    $$

    Went here because my wife was told by her physician that she needs to ride a bike since her back…read moreand neck have been fused. Since it was mid day on a work day the store was empty.We were immediately greeted and treated as if our presence really mattered. Our salesperson was friendly and really knew his bikes. We were looking for a very specific item and were having trouble locating it. The bike would have to have coaster brakes only and no gears. He had a great knowledge of his inventory and took us right to the limited selection he did have. We explained my wife's limited mobilty and he found the perfect one for her. After a "test drive" we finally found the one we needed. Since the health insurance would not be sending us the money for a few days, we asked for a layaway. Amazingly they still offered layaway and there was no problem setting it up. Our entire visit was pleasant, the selection was impressive and the store was immaculate. This is a business that knows how to treat customers and offers reasonable prices. It is worth a trip here.

    This review is just about the service department in the Orchard Park store - not the sales…read moredepartment. 14 months after buying my bike there it developed an annoying clicking sound on each rotation of the crank and the derailleur was skipping. I live an hour and fifteen minutes away and after 3 trips to Bert's and $184.85 ($130.49, $32.61 and $21.75 paid upfront each time which was weird) both problems were still there so I held off filling out their service survey to give them a chance to get it right. But when I pulled it up, the survey had expired. Anyway, long story short, I took the bike to a local shop who told me the pedals that Bert's put on were "cheesy" and were not installed properly so they sold me new pedals, adjusted the derailleur, fixed a deficiency on the handlebars and charged me $60. The bike runs like new. I'm done with Bert's.

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    Curtis Sport Connection - sportgoods - Updated June 2026

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