I have to write this review so others can avoid this arrogant condescending doctor and the Westmed experience for this anyway. Sorry it is long but this is what happened. I see other reviews also state he was nasty etc. I was hit by a car. Was in a lot of pain. I was able to walk definitely trauma to my lower back and entire left side. I got an appointment with this doctor the day after the incident. Being that the incident was on a Sunday, I called Monday morning and they said they have an appointment. They didn't say they were fitting me in etc.
When I got to the office, I was surprised to see a room filled with patients. There was also a very bad odor in one part of the waiting room. I thought maybe from the vents or maybe garbage. The receptionist did not say he was behind in schedule at that point when I asked her and said not everyone sees him, just one of his five PAs. So I waited. After 45 minutes, I asked if they had an idea when I would be seen. Then they said he was behind, but they didn't know. I was thinking of leaving, but thought I'd just close my eyes and wait a little more. I was not feeling good from the impact, dizzy probably form low blood sugar and most of the pain was when I sit.
. After waiting a whole lot more and seeing people who came in after me get called, I went to the desk. She said they have my chart. I thought, yay I might as well stay. After another 15 minutes or so, I went to ask again. They said they are preparing the room. I was finally called. I answered the questions that the one girl asked me and she said the doctor will be in within 5 minutes. A little while later another girl came in. This was the PA. I thought the other girl was. At that point, I expressed my dismay over the long wait and thought the doctor was coming in. I told her I was dizzy and she said that is serious and I may need a CT scan of the head as I may have a concusion. I said I didn't fall on my head, so that is unlikely and that it's probably from low blood sugar and trauma, I had cancer a while back and since then get some bouts of low blood sugar. I was not nasty at all, just very frustrated as I'm sure anybody would be. I did mumble under my breath that she heard that my colleague was correct. Westmed is "like a factory". Again, not in a mean way but I do admit at this point I was a bit off my game and not my usually calm self due the fact that I was feeling horrible and felt that the wait was unfair. She did a few movements with me.
The doctor came in after few minutes. The first thing he did was say I hear you were complaining about the wait. I don't remember the exact words, but he really berated me for calling it a factory (I never thought this PA would go tell him all of this, and we all know, things can definitely get lost in translation). The expression on his face was one of disgust and he said that emergencies happen like the woman who broke her wrist and that everyone has to wait. He also said that the days of doctors giving one on one care, and sitting down talking to you are gone (which is not true because I and many others have experienced otherwise). I agreed about the emergencies and tried to tell him that at NO point did anyone come out and say there were emergencies.I expressed dismay of how he was treating me (he said the word berate was not accurate, so another word can be scolding or as the kids would say "calling me out". He said we are now all past that and did a very minimal examination. He said his piece and my feelings did not matter. In retrospect, I should have walked out when he started this unprofessional manner. I was the one feeling horrible. I was the one hit by a car (and feel fortunate that I did not get hurt more seriously). He did not address my needs. NOONE took any vitals (turns out I had a low grade temperature). He didn't even examine the parts of my body that was injured. He basically did what the PA did. He gave me a script for PT and muscle relaxer and said that he has to get back to patients that were waiting just like I was. I felt dismissed, and not taken care of. His condescending manner was inappropriate, especially for someone in the medical professional. I berated myself for my own frustration, and words BUT we all know that anyone would have expressed this after almost two hours (by the time I finished that's what it was). I had every right and instead of apologizing he came in ready to scold me. I also have to mentioned his smirks and attitude after I tried to explain what I was feeling.
There are worst injustices in the world but still not excuse to treat an other individual this way. I did go to another doctor and it was like night and day. A learning experience indeed. read more