We had an extremely disappointing experience with Custom Built Structures, and we feel it's important to share it so others know what to expect. The problems started before construction even began. Ben at American Metal Garages told us our metal building would be installed about a week after the cement floor was completed, so we scheduled the closing on our house based on that timeline. After contacting Custom Built Structures, however, we were told the actual lead time was 2-4 weeks. Because of that delay, we had to move all of our furniture and belongings off the concrete pad. We specifically asked what clearance was needed and were told to leave a 5-foot perimeter around the pad. We followed those instructions exactly. From that point forward, communication was almost nonexistent. I spoke with Kaitlyn, who oversees jobs in North Carolina and Tennessee, only once. I left approximately four messages asking for a return call, and none were returned. Construction dates changed repeatedly, but Custom Built Structures never contacted us to let us know. Every update came because I called them. Eventually, we were given a firm installation date of Friday, June 26. We took time off work to be there. By 11:00 a.m., no one had arrived, so I called the office. I was told there had been a problem and that someone had left us a voicemail. The message, which came after 10:30 a.m. and was flagged as spam, simply said the crew would not be arriving that day. There was no explanation, no apology, and no effort to contact us in a meaningful way. I again asked for Kaitlyn to return my call. She never did. I called again Saturday and left another message. That call was never returned either. Meanwhile, Bernardo, the crew leader, contacted us directly. He explained that his crew had been delayed because they had been sent to another job where they hadn't been informed an RV was still parked under the structure they were supposed to work on. He told us they would arrive at our property at 6:00 Sunday morning. After heavy rain, they finally arrived around 6:30 that evening. When they got there, they immediately realized there was another serious problem. The space we had left was exactly what Custom Built Structures had instructed us to leave--but it wasn't nearly enough room to erect the building. The crew spent roughly three hours trying to figure out how to make it work, attempting unsuccessfully to contact someone at Custom Built Structures, and repositioning their equipment. They didn't begin construction until around 9:00 p.m. The following day they worked approximately 14 hours. In total, the job took about 38 hours over 4 days instead of the roughly 12 hours it should have required because they had not been given accurate site information, and neither had we. The crew worked incredibly hard under circumstances that were not their fault, finally finishing Wednesday afternoon. Afterward, I contacted Custom Built Structures and finally reached Kaitlyn. Because of everything that had happened, I asked to speak with an owner or general manager and was connected with Elizabeth, who I believe is one of the owners. I calmly explained the entire situation. Rather than acknowledge the company's repeated communication failures or the unnecessary burden placed on the installation crew, she immediately insisted there would be no compensation for the crew's extra time and effort. When I questioned that decision, the conversation became argumentative instead of solution-focused. Our biggest disappointment wasn't the delays--it was the complete lack of communication, accountability, and customer service from Custom Built Structures. We were repeatedly given incorrect information, ignored when we asked for updates, and left to deal with the consequences of mistakes made by the company. Meanwhile, the installation crew worked far beyond what should have been required because they were put in an impossible situation. If you're considering hiring Custom Built Structures, be prepared for poor communication, shifting schedules, and a company that appears unwilling to take responsibility when things go wrong. The only bright spot in this experience was Bernardo and his crew, whose professionalism and work ethic stood in stark contrast to the way the project was managed. -- Lisa Kirkpatrick and Kenn Jacobine read more

Have received no communication. Will not return phone calls or respond to emails. Have waited 6 months & still no structure. Very disappointed with lack of professionalism and timleness. read more

Had some issues, but they have been corrected fairly quickly after escalating my complaint. They are being very professional and kind and I appreciate it. It was really stressful trying to sort it out. read more

This is the second building from custom built structures I've purchased. My first building was a 24 x 40 and that crew did an amazing job so I did not hesitate to go back to them for my second building a 40 x 50 shop. The crew arrived on time as promised and Phillip, Victor and Phillips son I'm sorry I forgot his name got the building finished quickly. This crew was friendly, courteous and hustled the entire time from sun up to sun down. You can see they take pride in their work so do yourself a favor and get custom built structures to build your dream. I don't want to leave out the staff who you speak to when you call custom built structures as everyone is friendly, helpful and knowledgeable about the entire process. Again do yourself a favor and get them for your next build. read more

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I would not recommend Custom Built Structures because they do not stand behind their work. They installed a forty-by-forty building in Apri of 2024 on my property. By August of that year, we started having leaks. After contacting them to send a crew out to repair the leaks under warranty. They agreed to send a crew at their convenience, when they had a crew in the area. After that there were leaks during rainstorms but the next storm it would not leak. During the summer and fall of 2025 it started leaking ever time it rained. I contacted them in October to have the leaks fixed. At that time there were six leaks in the roof. Customer service informed me there would be a two hundred service fee because it was out of warranty. During this call i stressed the fact that if i was paying to have the repairs done. I wanted assurance that my roof would be fixed and all the screws would be check. Which, I received from customer service that it would be. The work would be scheduled when they had crew in the area. After waiting I finally contacted in January there would be crew to fix the leaks in February. The crew showed up a day late and replaced a handful of screws. When the crew lead came off the building, he told me that every screw on my roof needed to be replaced due to them rusting. He had replaced a handful which is what his work order stated needed to be done. The day after the crew was here it rained, the shop had seven leaks five new ones and two of the old ones. When customer service finally contacted me about replacing all the screws and being told that they did not use the wrong screws and they were installed properly. I was informed that it would cost $750 dollars to have what was recommended by their crew to be done. Customer service recommended that I find someone closer to me to repair the roof. Another company was contacted and came and inspected the roof. They found the screws rusty, not properly installed, one so loose it was removed by hand. The new company replaced all the screws cheaper with a three-year warranty on their work. read more

I picked this company for 2 reasons and one of the reasons was 3 to 4 week lead time of which after paying a deposit and the first half of the total amount I was told the 3 to 4 week lead time was actually a lie and as of now my lead time will be 9 to 12 weeks.In the beginning communication with my salesman Bryan C. was great and received answers very quickly but after paying deposits and the first half of the total amount it took weeks to get answers .After paying the deposit I was having difficulty receiving the building permit and asked my salesman if I could just get a refund and was told no they dont give refunds.With all the companies online that does building structures I had to pick the one company that will lie just to get my money but never again will i purchase anything from this company again. read more

I ordered my building, from a merchant who sells their buildings. At that time I requested that the entire building be insulated. A few weeks later looking at the invoice I questioned the insulation so I called my dealer to clarify that the entire building would be insulated and the confirmed this. At scheduling time Custom Built reviews your order and at this time I also questioned the insulation, and clearly asked that the entire building including lean-to, main building all roofs and walls would be insulated, and they confirmed this I then called back and spoke with them again a few days later while the install crew was installing building and asked them to review the order again and asked if the entire building would be insulated and they again told me yes. So, 4 times by 4 different people I was clearly told the entire building would get insulated, however at install they only insulated 3 walls and the roof in the lean-to portion and none of the main building. I called Custom Built to discuss this and now they say no its not the entire building, they claimed they would review the previous calls and call me back the same day. As you could have guessed they have not called back as of 10 days later, filed complaint with BBB and as of now they have not responded. At this time I can not recommend them due to lack of product knowledge, poor customer communication and service. read more

It has been 3 months since my building was installed. I have talked to countless people at Custom Build Structures because there are a couple problems with my building, along with the crew running into my gate post and breaking it. I was assured by Phil that a crew would be out 10/6 to correct these issues and sure enough no one showed. I have asked on 3 occasions to have a manager call and no one has reached out. On top of the original issues, I now have one of the windows will not close. Choose a different company to purchase your building or don't pay the final bill until repairs are done. read more

Worst ever! We ordered a 20,000 barn the guys did not know How to assemble it started putting the exterior wall in the breezeway. Did not attach the metal to the frame around the perimeter of the barn. Panels aren't attached in various locations. When I asked that they either come back and correct the issue or credit me to have someone else do it. I was offer 100.00 really! Don't waist your money! read more

Bunch of thieves work here. I initially offered an additional $500 up front to avoid any issues with getting my building installed. Issues being - do not bring a 30 ft goodeneck trailer, do not have mine as the first drop to avoid flipping over because of turns, sent pictures, dimensions, distances, etc. Signed a contract and was told 10-15 business days or less before it was installed. 26 business later, it was scheduled to be installed, then pushed out another 2 days. 1st install crew shows up with 4 guys, turned around and left. Said they didn't want to do it. Took forever to get anyone on the phone for an explanation. They claimed, sorry, it's a sub crew. We can't tell them what to do. That's their way of stating they aren't assuming responsibility for anything. After FINALLY getting my building rescheduled, along with my electricians and movers, it was scheduled for 8/14, then 8/15, then 8/16, and lastly 8/17. This crew showed up with only 2 guys, he pulled up my driveway and into my backyard with minimal issues. My neighbor and I helped unload the tubing, then the driver decided he'd get closer to the concrete pad. Look at that! He parked right in front of it. I brought the guys beers and picked up their pizza for them so they could keep working. I still got stuck with paying extra, although no one paid any attention to my suggestions the first go round nor did they hold up to their 10-15 days or less until installed claim either. Not to mention me constantly shifting around my schedule as well as movers and an electrician. When I requested to have the $500 additional removed because of issues this company caused, they claim there is nothing they can do and acted like they had done no wrong. I spoke with Carlos and he mentioned removing $250, but when it came down to time to pay, they removed NOTHING. They will NOT let you speak to the owner although I attempted to multiple times. Maybe he hides behind his desk and lets all his employees lie to his customers, I don't know. I will make sure to never recommend this company to anyone in the future. Do not trust this company. Don't let this company screw you like they did me. read more

Used them twice. Paid them over 90k, Even so, they were willing to lose my business over $300 for their own mistake. Won't be using them again, even though I need two more buildings. Smdh read more