Platinum has been so good for my family we have gotten a lot of help from the case manager Kristian…read moreand all the nurses have been wonderful. Highly recommend

On June 26th Platinum Healthcare was scheduled to come address my mother's wound care…read more This did not happen as they did not show up, nor did they call. At my request they sent a nurse out the next day, Amanda, originally wanting to go late afternoon. I requested morning as changing a bandage for a wound does not get better when it isn't addressed and they accommodated. My mother had just gotten home from the hospital Friday the week before which was relayed to them (Devan) Thursday of the previous week. Amanda confirmed with my mother, who is scheduled for 3 visits per week, that someone would also be out the next day, Wednesday June 28th. This did not happen, as on June 28th Platinum was scheduled and no showed/no called again. I called and spoke with Crystal and let her know this was now two consecutive times now. Her answer was "maybe Platinum was not able to meet my mother's needs". I requested emails for her supervisor which she promised she would provide. This never happened either. I next heard from Nehad Qudah, VP of Nursing, around 530pm that same day. Nehad confirmed against our wishes that Platinum would not keep her as a customer but would help get another home health set up and out there the next day, Thursday, to give care and change her bandages. She promised she would work on this the next morning and call me at 10am. This did not happen either. At 10:21am Thursday I called Nehad, no answer, and text her, no answer. Almost 2 hours later at 11:55 she text me back giving me instruction to call the doctor and have another company set up. Her promise that my mother would have care that day was not going to happen either, and I now had only half a day to try to find a home health nurse to attend to my mother that day. So, in turn, the care that Nehad promised the previous day for that day would not happen either. I heard from the owner of the company who seemed to be the first and only person concerned over these events. He asked what happened, I told him, and told him we needed someone out there that day. This did not happen either; they chose instead to have us find an alternative home health with a half days' notice knowing we would not be able find this. Today is Friday June 30th, and we still have not been able to get a new home health company set up. Platinum is well aware how long it not only takes to set a patient up and schedule a visit, and they knew we would not receive the care we needed that they chose to deny us so abruptly. I only share this with you so you may be able to consider when choosing Platinum to care for your loved one. If you would like to see first-hand how they treat their patients click on the link to view the texts back and forth from Nehad Qudah, their top VP of Nursing. Link: Nehad Quadah, VP of Nursing at Platinum Healthcare texts to family member https://www.dropbox.com/scl/fi/p5iqyrfdbkm4bxecjqzvt/Platinum-Healthcare-Text-Screenshots-Nehad-Quadah-VP-of-Nursing.pdf?dl=0&rlkey=rbviqr923u2938wggiuyo7h0d

Gwen is the PT working with my husband. She always call's and is on time. Very good experience…read morefor us. Would highly recommend Theracare.

This is for ARC Home Health Company in Denton Texas. This company's employees need to be…read morere-evaluated, they do not know how to treat the elderly at all. And because we had a complaint about the nurse and asked to have a replacement they dropped my elderly mom. One of the many complaints was the nurse wanting my elderly mother to give her self a shot and when my mother opposed the nurse continued to try and get her to do it. We went to my mother's Doctor and told her of the situation and she said absolutely not under no circumstance is my mother to give herself a shot! So they came up with a fabricated story and dismissed my elderly mother from their care. They came up with a complete lie and dropped my mom. Unbelievable!! I do not at all recommend this company to anyone.

Not very responsive. Hard to get in touch with office for care for my dad. Disappointed in…read morecaregiver they sent to take care of my family.

From the owner: Companionship Home Helper Personal Services*…read moreRespite Care Alzheimer's Care Short-Term Recovery

The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.

Though I primarily dislike reviews of any sort since the readers have no full knowledge of the…read morewriter's expectations and background to make a sound decision on what is written. I read the negative reviews to learn how those being reviewed respond to their just or unjust negative reviews. On the rare occasion when I do decide to share my thoughts on various businesses, I like to share positive thoughts and allow enough time to pass to confirm the company is truly deserving of a positive review. Apple Care and Companion are consistent with their well-deserved 5-star reviews/ratings. Laurie and Apple Care and Companion were introduced when my mid-90s young mother, my well-meaning boss, and I decided we should get "some help". Though we were repeatedly encouraged to go the independent contractor route through Care.com, we decided that using an agency would be the best route for this transition. Our initial impression of Laurie and the company she owned was extremely positive. We felt that she would make the transition seamless, especially since there is no support system with our closest relative in England, dealing with similar issues with his mother-in-law. However, we did not feel there were enough "caregiving needs" for the required 4 hours per day/12 hours a week requirement, and ultimately selected another company. After my mother's first hospitalization, we severed our connection with the first agency and upon my mother's return from a 6-week stay at a Hospital/Nursing "Rehab" in an extreme debilitated state, Laurie was immediately contacted to HELP! Calmly, she quickly found the necessary foundation to allow my mother to start getting some of her pre-hospitalization life back as she regained more mobility and attended various social opportunities. Laurie has an impressive and extensive knowledge of the services and opportunities available to enhance the lives of her clients! Having had Apple Care and Companion assist with my mother's ADLs for almost a year and a half, I can sincerely state that both she and her husband are extremely committed to their business and are extremely supportive of the needs of their clients and the clients' extended family. Though it is important to have a good fit with the hands-on caregiver, the agency will usually set the tone for their employees. This additional support was demonstrated during my mother's recent second hospital stay and was extremely appreciated. Laurie should be the first person anyone with a loved one needing additional care should contact, especially when the loved one's needs start to increase!

I have been using Apple Care for years for my clients. I am a care manager specializing in helping…read morefamilies with a family member with one of the dementias. Those are the most difficult cases. I have found Laurie and Apple Care to be extraordinary in responsiveness to my clients higher level of need. I am impressed with their quality of service, integrity in the way they do business and with their compassion for their clients. I would not hesitate to recommend them to any family needing a caregiving service. Carole Larkin ThirdAge Services LLC.

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

This is regarding to my daughter leilani mutschink I'm her dad and we had got offered their service…read moreto watch our daughter who is on hospice and the nurse that we liked and went through the whole evaluation process only for her to be a no call no show couldn't even have the decency to send a text after sending a text asking her about the situation only for the company to respond multiple hours later with an update. Also my wife was told she was staffed so she asked to work again only for this to happen and to be almost fired because of this situation. Then the company decide to text with details way after expaining everything that she's uncomfortable from the well behaved trained dog that was present for the evaluation. Then continued to try and get staffed with someone else just to go through the whole entire company not responding to anything but maybe once a week. This company is straight trash and will leave you high and dry as I can see on reviews from prior seems to be a common occurrence. Also my wife has time stamps of everything to prove it! FYI y'all's computer is still here if you care (also shows how much y'all pay attention) but y'all should compensate her time for being trash at y'all's job making it hard on someone that's already going through the unimaginable

To be honest I was very nervous about my son getting speech therapy because he didn't talk to…read moreanyone barely my family let alone someone he didn't know. So I was thinking how where they going to get him to do this. The first day she gained my sons trust and she got him to talk to her and I was shocked because when I tell you he doesn't talk to people he has not meet he would what we call break down like a robot and just act like he doesn't hear or see you. So now months later my son is talking and wont breakdown like a robot and has gotten more confidence to talk back here and there to random people he doesn't know but as for my family he will talk more with them my brother who my son wouldn't talk to cause we didn't see him much now will talk to him like its nothing im so greatful for kids care because they have broken my son out of his anxiety shell and have gotten him to talk and I'm so greatful because now I know by the end of summer I know he will be ready for school and I know he will have the confidence and I really want to thank Mrs. Natasha for being patient with my son because I know he gets in his moods and is hard to work with but you have helped him so much and I'm so greatful for your patience thank you....

Low quality care. Nurses are over worked, always working short staff while managers lecture them on…read moregiving quality care. Nurses can't take care of patients because management lacks knowledge of what their own role so they think they are giving them right guidance. The so called upper leaders from all departments are inexperienced. They put themselves on a high horse while being arrogant with their dictatorial style of management. The HR department lacks the skills and abilities. What can you expect when the top is an inexperienced person. He got his position because he knew someone who put him there (that someone was also canned from the company. He didn't know what he was doing either. Just big talker.). Not a surprise. Most of the higher up managers got their position because they knew someone. Don't work for this company. It will be time wasted. Go get care from some other places. So many other better run organizations. Three Oaks is the best. Go there for your relatives care.

Worst Home Health experience I've personally had. I deal with many home health companies, but the…read morelack of communication, professionalism, and response has made this a very trying time. I had extensive back surgery, but they did not start my therapy sessions for almost a week once I was home. I did not get a shower for a week and that was only after calling the company three times to have someone sent out. Occupational therapy was basically nonexistent, but the work they did was not safe. The OTA had to redo everything the OT set up for safety reasons. Appointments were canceled, but I was not informed, there was never a care conference to explain to me what my care would be, for how long, or any outcome expectations. When I called my case manager, she was never once in the office nor did she return any phone calls. I was referred to her manager, and then the managers manager, and after multiple phone calls was still unable to even receive a return call. With so many choices of companies, this will never be on my list for myself or my clients. The only reason I did not drop this company and change was due to having a wonderful physical therapist and LVN. Without them, my recovery never would've happened to the point where I got. Sadly, I'm nowhere near where I should be.