I've been a loyal customer of this dry cleaners for 15 years, and it's disheartening to see how the prices have skyrocketed over the years. What used to be a reasonable expense for maintaining my wardrobe has now become a significant financial burden. Just recently, I paid $10 per piece of clothing to be dry cleaned. While I understand that costs can rise due to various factors, the increases year after year have been staggering. It feels like every time I visit, I'm hit with another price hike that makes me question whether I can continue to afford their services. I appreciate the quality of their work and the convenience they provide, but at this rate, I need to explore other options. It's disappointing to see a long-standing relationship with a business I once trusted turn into a struggle to justify the costs. I hope they reconsider their pricing strategy, as I would love to continue supporting them, but the current rates are simply unsustainable. read more

We have been going to Custom Cleaners for over 10 years and their quality and service are above and beyond!

I came here to get a coat and dress cleaned. These two items cost me over 42$!! They claim the clothing was "fancy" and had hair. Is that suppose to justify this? Had I known the price at the beginning I would have never had this clean and just bought something n read more

Custom Cleaners - Dry Cleaning Near Me - Irving, Texas

This cleaners did not clean my clothes, clothing came back with stains. I went home and washed them in my friends washing machine and the stains came off. My opinion is that they may not actually be washing the clothes. I also requested to have my clothes dry cleaned and the short Hispanic lady at the front told me that they don't do that and only follow what the tags says. I asked her why don't you tell customers that you won't dry clean when requested and she said "cause you don't know how dry cleaning works and how we clean here". It seems like they don't care what the customer requests. She said the old Asian guy, "the owner" doesn't listen to her or the customers when they provide feedback or make any requests. I don't think this place actually tries to do a professional cleaning / dry cleaning. I think they just toss some of the clothes in a washing machine using cheap quality supplies. On top of that they provide bad customer service and will ruin/shrink your hard-earned nice clothes. read more

Custom Cleaners - Dry Cleaning Near Me - Irving, Texas

Finally, I found a cleaners in the DFW area that performs the job as requested and not as they want to do. Since moving here I have tried 3 other dry-cleaners and each ruined a something because they did not follow my request. Thankfully I found Customer Cleaners. Want my polo shirt dry cleaned instead of laundered? No problem, they make note of this and the instructions are printed on the ticket. And guess what, upon pick up it is done as requested. (Wow, what a novel concept). Want my jeans dry-cleaned (yes, I dry-clean my jeans) and pressed without a crease? No problem; again they make note of this and the instructions are printed on the ticket. Again, upon pick up the jeans are cleaned and pressed without a crease. Perhaps I'm a little picky about my clothes but it's never been a problem for me prior to moving here. In addition to listening to their customer, they are quick. I've dropped off 8-10 items in the morning (I think 7:30 is the cut-off) and it's ready for pickup on the same day after 5pm. I love that they put a plastic collar guard on every shirt I take in there (both laundered and dry-clean). What a great touch that is above and beyond in my book. Morning, noon or evening, the staff is always very friendly and helpful. While they do not offer a drive through service, they are very helpful when it comes to getting your cleaned clothes from the facility to your vehicle. Price wise, I cannot tell a difference between them and the other places I have used in DFW. Because things are done as requested I feel that I'm getting a better value for my money. Lastly, I appreciate the fact that the place does not smell of cleaning chemicals. If you're in the area and are in need of a dependable dry-cleaner, look no further; Custom Cleaners is your place. Heck, even if you're not in the area and you're looking for a dependable dry-cleaner, Custom Cleaners is still your place. read more

Custom Cleaners - Dry Cleaning Near Me - Irving, Texas

The company advertises 50% off dry cleaning. My assumption is shirts cost $2.50-2.89 for dry cleaning. company charges 9.99 for dry cleaning a regular dress shirt. No special buttons or rhinestones. Just a shirt. It is advertised 50% off, but assuming shirts going rate is $2.50-2.85 per shirt , they charge $9.99 each per shirt. Yes, you heard me correct. Just a shirt. I refused to pay that amount and forced me or would not give my shirts back. Two shirts cost me over $21.00. Yes, two simple dry cleaned shirts. This is a scam, illegal and just plain theft. There seemed to be nothing I could do about it. I'm warning everyone if this illegitimate practice in Valley Ranch Center. read more

I had been using Custom Cleaners for years until I realized they were stealing from me. They brought in an old korean woman in January of 2022 and every time she rung up my order, it was wrong, my clothes were lost because she had rung up my order wrong. Resulting in having to return multiple times to get my clothes back. I noticed that my dry cleaning was more expensive, I assumed that they had increased their prices. I began looking at my receipts and noticed the old woman had tripled the prices for my items, jeans and button down shirts. When I asked about it, another employee said I had been way over charged, the old woman LAUGHED IN MY FACE! She was proud of herself for ripping me off for months. This business are full of THIEVES! Do not give them your money. read more

New owners are here!!!! Awful! 2 Korean ladies are running the business now. Older Korean lady is horrible. Always a grouch! I ask to press uniform blouse and skirts because I washed them. Talks me into dry cleaning! I took my summer long dresses to press. She said this is a lot of fabric and need to charge more. I said "Ok." She charged $42.00 for 4 cotton dresses just to press. The dresses cost only $30 each and press is almost $10??? I am a 10 year customer there. Never going there again! read more

I have been going to this Dry cleaner for 7 years The ladies are wonderful and take great care of my clothing I have never had one issue all has been perfect, and am so happy they do a wonderful job!!!! Thank you so much Debbie and Roy read more

Let me start off by saying I'm skeptical of dry cleaners. I had a coat dry cleaned at a different place and they gave it back to me with a funky smell. I decided to give this place a try. Right before dropping it off I noticed the collar was stained with make up. I was hoping they could get it out. They sure did! That couldn't have been easy so thank you for making my dress look brand new again! I'll definitely be back you've earned my business. read more

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I do appreciate the owner of this establishment reaching out to me and apologizing. It was very very kind of her. She did offer me a full refund for the misunderstanding. I am very satisfied with the way the owner handled things. Sharon was very professional and kind. I totally understand how small businesses work and making sure customers are satisfied with the work that needs to be done. I really hope that the worker understands how customer service jobs work. I have worked a long time in the customer service industry and have learned a lot about how the job should be done. We should follow the golden rule: "Do unto others as you would have them do unto you." Thank You Custom Cleaners. read more

My shirts are cleaned and hung but repeatedly pressed incorrectly. The first time I brought shirts into this cleaner I explained exactly how I expect to receive my shirts after pressing. The response was "OK we understand." I have since asked, instructed, pleaded, begged and insisted (yes, 5 times this conversation has occurred) that my shirts be properly pressed after they are cleaned. The simple act of pressing the tags down flat against the back of the shirt seems to be an impossible task for this cleaners. Pressing the tags up towards the top of the collar creates a saw blade into the back my neck since I wear a tie all day. Wearing a piece of barbed wire around neck would be just as comfortable as the way these tags continue to be pressed, wrong. Once they immediately repressed the tags, another time I was told to "cut them out" and today they refused to repress them before I left but took them back to redo. This really isn't brain surgery or rocket science. It is simple attention to detail for good customer service. read more

Brought in my new top for stain removal, i got it back with a hole in it. No compensation for my ruined shirt or anything. Do not recommend read more

Custom Cleaners - Frayed top - Dry Cleaning Near Me - Irving, Texas

I had been going here since moving to Farmers Branch a little over a year ago. I could not find one of my favorite (expensive) shirts that I know I dropped off there. I asked the Manager (Sharon) to please look for it. She gave me her phone number. She asked me to text her a picture of it and I did immediately. She never responded to my text. Then, I got home and realized my tuxedo pants from my suit was also missing. I texted her again to also let her know that. She never responded. Finally, after no response from my text, I called her. No answer. At this point, I figured I'd call the shop to let them know I was also missing my tuxedo pants. No answer. I started calling her cell back to back and she finally answered. She told me that if the ppl at the shop are working, they don't answer the phone. Huh?? Then proceeded to tell me there was no way my shirt was lost at her place but she'd check and call me the next day. She also said there was NO WAY they didn't give me my tuxedo pants when I picked up my order. She called me the next morning and told me that they didn't lose my shirt and that they had given me my tuxedo pants with the jacket when I picked up my order. At this point, I'm furious. I immediately went to the shop where she blatantly told me that it was IMPOSSIBLE for them to make a mistake like that because they count the items before they give them to the customers. I asked her to play back the cameras to validate that. After 15 minutes of going back and forth and me pleading with her (Sharon) to go find my pants and my shirt, guess what? They had indeed lost my pants! See the picture. My tuxedo pants had fallen off the conveyer belt and were filthy! She proceeded to apologize but then blamed me for not telling her that there was an empty hanger in my order. Wait What?? So you're gonna blame me for you all losing my clothes?? They are still saying they couldn't have lost my shirt bc it's IMPOSSIBLE for them to lose anything. This place will 1) give you one word customer service 2) not be accountable for its mistakes 3) discount anything the customer has to say as a lie 4) not LISTEN to your complaints. She did write me a check for $28 as a refund for my last order but she didn't want to give that to me 'until you come back to drop off'...Are you kidding?? I demanded my refund at that point. I will NEVER be back. They never found my shirt and I plan to send them a bill for it. I pay good money for my clothes and don't want them lost or damaged. Stay away from this place if you want to keep your clothes! read more

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We cleaned up all our winter wear here. The price varies for different texture and material of the fabric. A little expensive but I wouldn't mind spending since they do it perfectly. We were greeted with their smiling faces. And they delivered it within four days. I like it. read more

I went to this cleaners for alterations on my jeans to have the zipper replaced and they did a wonderful job. I brought a dress to get a hole fixed and dry cleaned and they also did a wonderful job with it as well. read more

I came in on Monday and the owner was there. I have a skirt that goes to my calf with a split right above my knee. I wanted the split raised to be at my thigh. The owner asked me if i was wearing anything underneath and I said no. And she commented and said that the split was too high. My response was "that's the look I'm going for" (and that my business. Judge your momma not me). Anyways. She agrees to do. I pay in advance and she said it will be ready on Friday. Today, Wednesday, I get a call from someone who is not the owner that says she doesn't have enough material to raise the split. I'm confused & pissed because she wasting two days but I'm like whatever, if you can't do it...you can't. I go to get the skirt and I walk in with a white male dropping off his dry cleaning. I give her the ticket and ask for the skirt. She gives me the skirt without saying a word and dismisses me. She then tried to help the man behind me. Im thankful that he ignores her and let's me continue because I had to tell her three times to give my money back. She finally picked the ticket up and gave me the money back. I felt judged and discriminated against because of of the service I asked her to provide I asked for her to raise the split and because she didn't like the fact that the split was so high, she kept my skirt for two days and then told me no. And was dismissive when I returned to get the skirt. read more

This is my go to dry cleaners. The owners are really sweet and do a great job in completing high quality work. All my clothes have come out perfectly, I am extremely grateful. read more

This is a family run business with exceptional service and quality. I am not often in this part of Irving, but I would drive quite a distance to do business here. I've had quilts, wool wrap, soccer jerseys, and shirts treated here. Always a win. Support this small business and you win too. read more

Top notch cleaners with amazing customer service! Prices aren't bad and my garments always look great!

I have come here a total of three or four times that I can remember. Sometimes I'll go down the hill to another cleaner but I stopped using them for a number of reasons. Service here at Custom Cleaners is straight and to the point. A nice lady runs this place and there are always a couple people there to balance multiple customers. They are straight and to the point, just like their cleaning. Tell them how you want your apparel to be cleaned, starch level and any other care instructions. I was expecting my suits to be done in two to three days which was fine. The lady up front told me "next day after 3pm." My jaw dropped and thought oooook. Haven't had to use dry cleaners in awhile. With the level of service and attention to detail, I will be back for sure! read more

So full disclaimer, I can't 100% prove this at this point because I don't have before and after pictures of my blazers before the dry cleaning, but the circumstantial evidence is compelling. A few weeks ago, I had my blazers dry cleaned here at Custom Cleaners. A few days ago, I decided to get the blazers retailored so I went in for a refitting. As soon as as they showed me the inside lining of the coats, I was stunned because there were stains on both of them and I had never recalled that happening before. The tailor then proceeded to tell me they needed to be recleaned before they would work on them, even though I had not worn them out of the house since the first dry cleaning. I then proceeded to Custom Cleaners to ask about the stains. They claimed they didnt know where those were from and that they couldn't spot treat it since they are dry clean only garments. I had them dry clean them again at least, to satisfy the tailor. Once I got them back, both coats still had the inner liner cuff stains, although one was cleaner than the other. Before taking to the tailor, I went to one other dry cleaner for a second opinion. This is where the circumstantial evidence comes in. Although he was not convinced he could take the stains out, he pointed out the stain was right around the cuff link area where the brass buttons sit on the outside. Because they were not covered during the first dry cleaning process, there was a good chance they bled into the jacket cuff causing the stain. Such an argument made perfect sense as I had never seen those stains before and the location of the stains was in such an odd place. I asked him how his cleaners avoid this. He said if they are informed ahead, they wrap the buttons with aluminum to catch any bleeding during the dry cleaning process. Additionally, Custom Cleaners nearly charged me double what this other guy would have and he is only 15 min away from here. So in conclusion, it is not that just Custom Cleaners may have caused this problem, it's the fact that they didn't even bring this up as a consideration that I give them this low review. Dry clean here at your own risk! read more

My new go to cleaners! I Got candle wax on my dress, and thought it was ruined. They got the wax out and had it back to me in three days. Good as new! read more

I found this business through Yelp and was very satisfied with the work they did. The customer service here is excellent and everyone I dealt with was very friendly! I needed some articles of clothing dry cleaned for the weddings that were coming up, so I brought it in after work. I dropped it off during the afternoon and she said it would be ready the next day. When I got it back, everything looked brand new. I can see why there's so many reviews for this dry cleaners now. They do an exceptional job! I'm happy to have found a cleaners so close to home. read more

This cleaners is a scam. They charged me 11$ for a 3 xl dress shirt that I have been having cleaned there for months. Every other time I have had my 3xl shirts cleaned there it has been 1.99$. When I asked the woman at the store today she said it was because it was a larger shirt. I have never been charged extra for any of my shirts and this information is not displayed anyways in the store. Worst service ever and a total scam of an establishment. I will also be placing a complaint with the chamber of commerce as well the BBB. If anyone knows of another source that addresses this type of fraud I would be happy to alert them as well. read more

I'm extremely picky with where I take my clothes to be dry cleaned and I definitely recommend coming here. I actually moved and Irving is way out of the way for me but I still come here because I don't want to use another dry cleaner. Abe and the staff are very helpful and attentive. I have around 30 custom made suits and I feel perfectly comfortable leaving them in the hands of Custom Cleaners The prices are reasonable and the turn around time is usually one day, worst case two days. read more

My dress came out beautiful... I also received a lot of compliments on this dress! I will continue to use this cleaners!

They did not answer my phone call, and have not set up their voicemail to leave them a message to call me back. read more

I found this business on Yelp and am SO GLAD I came here!! I found a very old, US Navy-issued peacoat in the attic of my house earlier this year (with some research I discovered it belonged to the original owner of my house!) I finally took it to get cleaned. This place made it look brand new and not to mention the customer service is amazing. I'm so happy with the results and am so glad I found Custom Cleaners!! read more

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I've been looking for a perfect cleaner for awhile and I have found a golden spot where I'd like to take all of my designer clothes. I'd like to keep my clothes as original shape as much as I can and this cleaner is helping me keep my clothes longer :) Also, staffs are very kind, helpful and professional it's like a double-winning situation! read more

I've been going to Custom Cleaners for a little over a year now. I've always been real particular about dry cleaners. I had one in Houston that I would drive out of the way to when I lived there, even though it was in the middle of a random gas station/strip mall, because they took care of me and my clothes. When I lived in Manhattan, I had a high-level and high-cost service lose shirts, and more egregiously, iron on identification labels onto my clothing (that can't be removed!) without my permission. I'm always, always, always skeptical about a new dry cleaner, because I've only ever had the good dry cleaner in Houston - up until I found Custom Cleaners. Let's be honest - Yelp reviews can be taken with a bucket of salt sometimes. However, the great reviews of Custom are spot on. They are quick, courteous, well-priced, and they do an exceptionally good job. My prior dry cleaner in Mansfield charged me extra to place collar stays and to pin the sleeves on my shirts, and then forgot to do it half the time. The level of service for my items is extraordinary and the turnaround time is incredibly quick. I feel like we gloss over our dry cleaning choice as an inconsequential one - but when we're talking about expensive garments that are usually part of our livelihood, delays can be costly or affect our lives. Glad to have another great one in Custom. read more

Best dry cleaning/laundry shop I've ever been to. Not only do they have excellent customer service and competitive prices, they treat your clothing with a lot of care and they have huge attention to detail. I've noticed a few times where they have gotten rid of spots and marks on certain blouses that other cleaners said they couldn't get rid of. I have to also mention a HUGE standout situation. My husband and I gave them some articles of clothing from our wedding to wash/dry clean, and they called to tell us that they found $100 bill in his pocket, and they that they would set it aside and give it to us when we picked up our items. I'm sorry but that type of honesty and integrity rarely happens these days! I'd like to thank everyone at Custom Cleaner's and would HIGHLY recommend this place to anyone looking for honest and hard working cleaners in the area! read more

Wow! This place bowled me over with outstanding service and professional skill. I bought my wedding dress from NM in downtown Dallas. After the wedding, it had some dirt around the bottom hem, and I wanted to have it cleaned and preserved. I asked the person at NM that sold me the dress. She couldn't recommend a business officially, but pointed me to cleaner off Lemmon Ave. When I brought it in for an estimate, the number they gave me was half the price of the dress (!) and then asked that I sign a waiver stating that I would not hold them responsible for any damages done to the dress during cleaning. She also seemed very hesitant that they could even clean the dress without flattening out some delicate pleats in the fabric. I left feeling very discouraged. Thankfully, a friend recommended Custom Cleaners. This was a complete 180 from what I experienced at the "recommended" shop. First, the manager personally looked at my dress and then confidently told me that they could definitely clean it without damaging it. He even described the process so that I felt good about it. They did a beautiful job, and I was very pleased with the results. They even requested that I look at the dress prior to putting it in the preservation box to make sure that I was happy with the cleaning. From start to finish, this was by far one of the best cleaning experiences I have ever had. I highly recommend them for daily items (which they also do well), but ESPECIALLY for high-end and sentimental pieces that you want to bring to someone who you can trust. read more

Finally glad to find a great dry cleaner! This place is exceptional which I fully expected after reading so many of their reviews on here. They deserve the praise and definitely my business. I tried this cleaner from a recommendation from my bf and after validating (although not necessary I was just curious) on yelp. I arrived and was greeted politely immediately by a woman who added me as a new customer. She gave me a quote and looked over my items that were a couch slip cover and 6 large couch cushion covers. She explained to me the cleaning process and gave me a great price. I called a few other cleaners that quoted me more. This cleaner had my items ready within two days which is reasonable because I dropped it off mid afternoon on a Wednesday and picked it up at 5 that Friday. The gentleman that took my payment also brought my items and placed them in the trunk of my car. Very polite and I appreciated the extra effort. Sometimes it really is about the little things that businesses do for their customers. My items were well cleaned too. Next time and every time I need a dry cleaning I'll be here. Really recommend this place! read more

I just stopped by to drop off a pair of pants. Upon opening the door, there is a distinct offensive odor. Obviously didn't leave my clothes for fear my clothes would absorb the very offensive odor. Also, there wasn't anyone at the front, but the counters were quite cluttered with clothes and stuff. I was also afraid this place might lose my clothes with the appearance of their disarray! read more

Wow, this is the best dry cleaner I've ever used. I recently brought in a wine-covered shirt that I thought was a goner. They got everything out and completely revived it. They are on the high side in terms of price, but you get what you pay for. My clothes come out better than new, and their stain removal abilities are impressive. The counter people are always friendly, and it smells like they're baking cookies! I love that it doesn't have that chemical smell that some cleaners have when I go in to pick up and drop off. If you're looking for a very hight quality cleaner, I definitely recommend them. read more

Great service and pricing. Front staff is always courteous, and willing to be flexible on special requests.

This is my go-to dry cleaning place. I have been here since early this year and thanks to Yelp, I found a place I could trust. A good dry cleaner is hard to find these days, and the reviews here were just too good compared to...pretty much almost anywhere else. There are a few dry cleaners near my house, but am willing to drive farther here specifically because of great service. Just from my personal experience. everything has reached my expectations. By the way, they do offer a nice discount for first-timers; not sure if I'm supposed to advertise that (Oops). I really don't have any special requests on any of my clothes. I just drop them off and pick them up. My clothes always feel like brand new every time they're cleaned here. If you want to be rest-assured that your delicate/professional clothes are in good hands, I definitely recommend this place. read more

Discovered this cleaners close by the office. Really fast turn around in dry cleaning. Also new customers get a discount on their first $30 worth of dry cleaning. Shirts pressed and cleaned perfectly. read more

Okay, no doubt about it. 5 stars! I only recently moved to Las Colinas and I was looking for a good dry cleaners. The first one I went to was kind of unfriendly and when I got my shirts back, there was a broken button. No need to say who they are, it's not important. Then I found these guys. Love them! Super nice and they really do go the extra mile. The little plastic collar thingamabobs they use are cool and the cat dig's playing with them (bonus star for saving me money on cat toys!) If this is your area and you need a really good cleaners, check them out. read more