They ruined my dress that just needed to be steamed. The owner claimed that it was dropped off with…read morestains which is false. Plus real dry cleaners would have noticed and said something. They checked the dress when dropped off and did not say anything about a stain. I picked it up 2 hours before the wedding I had and there were steam stains all over the dress. I couldn't wear my $200 dress because of the BLACK stains they left on my maroon dress. I called to complain and demanded a refund because the owner hung up on me 3 times in the middle of me talking. She was blaming me and taking zero accountability. She was not professional and extremely rude for disconnecting the phone since she didn't wanna hear they ruined my dress. Such a bad business owner by hanging up on a customer that has gone there for years. I'll never trust them with a piece of clothing again. The owner did a terrible job steaming, hung up not once but 3 times on a customer, & did not take responsibility ONCE. This picture is just one part of the dress they ruined but it was all over

Great people to deal with. Been a customer here for years and always completely satisfied. Also…read moreoffers alterations!

I am very fussy about dry cleaners and when I moved here it took a long time to find a good one…read more This is great - in service, quality and finished product.

Well run business. People are more than nice. Prices are great. Quality of work is excellent…read more Service is first rate. Thank you and good luck to you snd yours.

Not bad prices. They have done a good job on my suits and coats. The prices seem pretty…read morereasonable, and they have been able to clean things quicker than some other cleaners that I have gone to. When I needed my suit rushed for a wedding they were able to get it done in time and without a lot of negotiating about when they could have it done by. Service has been hit or miss, sometimes the person at the counter isn't speaking, sometimes people are really friendly. If you drop off your cleaning on a Tuesday, they give you a 20% discount. Apparently there is also a tailor in there.

I have taken my clothes here for 20 years. Alterations are excellent. Wonderful family business…read more Prices are great

I've been a long-time customer of this dry cleaners and received quality service consistently. I'm…read moreparticularly satisfied with their alterations; hence, I always get my clothes fixed at this place. Prices have also been reasonable for the quality as they use an organic dry cleaning method. I do really appreciate the organic cleaning. This is something I personally care about, for my clothes, for my skin, and for the environment.

I had an awful experience here. The woman who runs this dry cleaner seems pleasant at first, but as…read moresoon as she had to deal with a problem, she became rude, condescending, and extremely unprofessional. I came in to have a pair of shorts altered. When they were ready, the back of the shorts was bunched in the middle, making it look like the shorts were permanently wedged in an awkward place. When I pointed this out to the owner, she looked at it for a minute but then said that she could not fix it. I asked for a refund since the shorts were now unwearable. She began to berate me in a loud voice, talking over me for the next thirty minutes. When I tried to explain to her why I couldn't wear the shorts, she responded "That's your problem, not my problem." She also told me "You do not think" and "I'm going to educate you about how things work." I became visibly upset and asked her to please stop speaking to me this way and just to refund my money. She said no again and "People like you only think about yourself." This personal attack came completely out of nowhere and felt very unprofessional. In the end, she only gave me half of my money back, and I'm left with a pair of shorts that I still can't wear. I wish I'd never trusted this place with my clothing. I do not recommend having alterations or dry cleaning done here. Instead of correcting a mistake, they will attack you and blame you for the problem.

I have had nothing but a great experience at Franklin dry cleaners. They are always on time price…read moreis reasonable and Miss Kim is always friendly and makes me feel at home. I've been coming here for more than 10 years and even tried another location but came right back.

Great service. Great prices. I've been coming here for a while now and my dress shirts always come…read moreback clean and crisp. They've also gotten a couple of stains out of my pants and ties (I'm a messy eater) when swore it would've been a lost cause. They proved me wrong. They also box wedding dresses neatly, as they did for my wife's. Good place for the area with very reasonable prices.

Ridiculously high prices for same service you can get at zips. Wanted to charge me 20$ to dry…read morecleaner a pea coat I had two of them that would have cost me 40$ no thank you don't let them rip you off!!

I've used this business for a couple different things now and they are very reliable. I asked them…read moreto hem a bridesmaid dress for me in February 2022. I've brought in numerous things to be dry cleaned, all of which were returned to me within a very reasonable time frame. I also brought in my wedding gown to have it taken in and a zipper installed. Prices were very reasonable. Turn around time very good. Quality of the work is very good. I would definitely use Polis again for any of my alteration or dry cleaning needs.

Butchered a $200 dress and refused to refund my money after I gave them 3 chances to try to fix it…read more--- had to pay extra to take it elsewhere to try to salvage the gown. Horrendous tailoring work and shady business practices --- go elsewhere!

We have been going here for years now! They always do a Great job! There are many dry cleaners…read moreplaces but if you want a place to trust with you're very best- GO THERE! not all dry cleaners are created equally!