Had a blind that needed restrung dropped it off no surprises. Came back a week later as promised.read more

Originally attempted ordering blinds thru Home Depot.... Don't do that... go straight to Viking…read moreBlinds. Super easy selection process, followed by a quick in home visit to confirm/get measurements, then 3-4 weeks later, a nice, efficient working employee comes in and installs the blinds in 30 minutes! Sure, it was more expensive than Home Depot but the expertise and experience was way better with Viking Blinds.

We had a few window blinds that needed attention. Mark arrived right on time and suggested that one…read moreof the blinds might need to be strung back at his shop. But after investigating, he saw it could be repaired right at our house, saving money, time, and an extra trip. I'm very glad we called Minneapolis Window Shade!

We had a great experience working with Mark and his installers. First, when he visited to give us a…read morequote, he fixed an issue with our existing blinds that the company who had installed them hadn't been able to address. Second, we had been looking for shades in a bright color that would pop. Bright colors appear hard to find in shades, and we had looked around for months. Mark was able to deliver them. It was a long wait between our deposit payment and the installation, but well worth it. The installation was swift and problem-free. And no hidden costs added on at the end -- we paid what he quoted. These guys know what they're doing. We'd definitely work with them again!

Very glad I called Aero. I worked with Diane H. She knows an amazing amount and offers excellent…read moreservice. I got the solution I wanted at a price I could afford. Thanks so much!

Our experience with Aero started out great, but ultimately turned into an incredibly frustrating,…read moreexpensive mistake. During our consultation, the sales rep sold us on the Hunter Douglas "Light Lock" blackout blinds for our two kids' bedrooms. She managed expectations well, noting they wouldn't be 100% pitch black but would be a massive upgrade from our basic $200 Home Depot blinds we installed ourselves. Based on that promise, we invested over $2,000. The installation process was a total disaster. It took three separate appointments just to get them up. The first two times they arrived with zero knowledge of how to install the product. The third time he arrived, he admitted he had never put these exact blinds in before and actually suggested using double-sided tape at one point. Now that they are finally up, the performance is terrible--they let in a ton of light and aren't at all we had hoped for. When we reached out with photos/videos to check if they were even installed correctly, it took days to get a generic response telling us everything looks okay. I requested a call from a manager days ago and have been completely ignored. For a premium $2k+ price tag for 4 windows, the product, installation quality, and customer service have been completely unacceptable. Save your money and look elsewhere.

I highly recommend this service-oriented company. My vertical fabric blinds look and smell amazing…read more Results were beyond my hopes with dog hair oils in some spots. Such friendly and knowledgeable service with excellent pricing and turnaround.

I dropped off my bathroom blind on 9/16 and am still waiting on it. I called last week and left a…read moreVM, and texted, and heard nothing. Called today and receptionist couldn't find it. Waiting for call back. Getting worried.

My 2nd visit here. Great service from friendly staff, who Smile. Great food and this place is…read morehoppin'...highly recommend

Originally Yours Upholstery has completed multiple jobs in my home that was featured in MN's 2014…read moreParade of Homes. Her expertise and craftsmanship is breathtaking. I receive compliments every time someone sees the projects. I will be using Susan for future u. I highly recommend. Satisfied Customer Rachael

Home Depot contracts this company as a third-party installer. If their installation services are…read moreany indication of how they conduct their overall business, I would NEVER work with them. A woman called me on a Thursday to schedule installation for the following Monday at 8:00 a.m. No one showed up. I had to wait until 10 a.m. when they opened to call and ask where the installer was. No answer, so I left a message. I didn't receive a call back until 10:30 when they said the installer called in sick, but they did commit to sending someone out that afternoon. Great! Except he only showed up with 4 out of the 5 window treatments we ordered. I called Home Depot to ask about they 5th window treatment and they said it would be shipped separately and they were surprised that the company didn't wait to receive the entire order before scheduling install. The Home Depot rep said the shade would be at the installer by the following Monday. I waited two additional weeks to see if they would call to schedule the installation, but heard nothing. Finally I called the Home Depot to check on the status. They said they would call the Drapery Place to follow up. Low and behold, the Drapery Place calls me an hour later to schedule an install for this morning at 9:30 a.m. Do you think the installer has shown up? Of course not! And now I (AGAIN) need to wait until they open to figure out what is going on. I have wasted SO much time as a result of their ineptitude, so if you value your time I highly recommend you go ELSEWHERE. It's so unfortunate, too, because I like to support the local guy, but terrible service like this drives customers away.

The Drapery Place was the subcontractor Home Depot hired to full my Hunter Douglas window coverings…read moreorder placed in December 2017. The original installers were friendly, but sloppy: they accidentally drilled several holes in my new patio door frame for an inside mount when the product was made for an outside mount (damage is still not repaired). Of the 21 items purchased, 4 had to be sent back for repair/replacement (not due to Draperly Place error), I had to call back a month later to check in the status of the repairs. Round two of the install: whoever prepped the order in Bloomington sent the installers out with 3 of the 4 items, but included a product from another customers order. In the meantime, one of the shades originally installed turned out to be malfunctioning so in addition to still being down 1 shade, I had to send back another item. Once again, I had to call to follow up on the status of my order in April. I was told the items were ready but that the installers only worked Tuesdays and Thursdays - despite the inconvenience, I agreed to be home a couple of weeks later (the earliest of the restricted days I could manage). I was assured I would be the first stop of the day between 7-8am. By 8am, I no one had arrived so I left for work and called the Drapery Place (which mysteriously is never answered by a person - only a series of voicemail messages) and requested that since I had to leave, could the installers just leave the products on my porch so I could put them up myself and be done with this. My call was returned about 6 hours later with a vague message about how they could stop in later that day, or the following morning "whatever was easiest for me." By this point, I've had it. I returned their phone call and had to leave another message asking for the 2nd time if they could just drop off the items. No one has called me back - that was over a week ago. For the money spent and their access to resources, I expect more from Home Depot! From a customer service standpoint, this has to be one of the most painful experiences I've ever had. Waiting 6 months for a few window treatments is unacceptable!