Had a blind that needed restrung dropped it off no surprises. Came back a week later as promised.

Originally attempted ordering blinds thru Home Depot.... Don't do that... go straight to Viking Blinds. Super easy selection process, followed by a quick in home visit to confirm/get measurements, then 3-4 weeks later, a nice, efficient working employee comes in and installs the blinds in 30 minutes! Sure, it was more expensive than Home Depot but the expertise and experience was way better with Viking Blinds. read more

We bought blinds here many years ago, and they have held up to years of abuse and neglect. Yesterday when prepping for a paint job I broke the plastic piece that covers the cord apparatus. I went back to the store, and a kind woman with 29 years of experience pulled out a box of parts, and was able to match exactly the needle in the haystack that I was seeking. In summary, quality products that stand the test of time (and abuse), and a friendly, experienced, and knowledgeable staff. This is where I will go for my blind needs going forward. read more

The worst possible place anyone could go for service and product. These people are rude and uncaring. I brought 6 custom Hunter Douglas custom blinds in for service -- their work fell apart in less than one year (I had them up to that point for 20 years withouth a single problem) and they told me to go fly a kite. A mean owner and awful awful turnaround, follow up and customer care. I would stay far away from this place! read more

We recently built a new home and Viking Blind came out and helped us pick out blinds. They were very helpful, honest and knowledgable!! I highly recommend them. read more

I brought in several blinds for repair to Viking Blinds at the Burnsville location. The service person was so terribly rude and made me feel very uncomfortable. He got very upset because I had blinds to bring in and said it was a surprise to him. He was even further upset when I told him I had several. I must note here that I did call before I came and asked for info on pricing and when to bring them, and he told me to bring them in Tuesday to get on the Wednesday truck. He cleared off a spot on the counter and told me to just bring them in and set them there, which I did. I then waited patiently as he was helping another customer. I noticed that the people were just about to the door and he did the hard sell on them to look into an option that they weren't even considering for a future project. They said they wanted to tackle the one at hand first and his quote wasn't in the budget. I realized I was being put off but still waited patiently. When the customer decided to stay he came up to me and said, with his hand up in the air at me, "you are going to have to give me your name and number and I'll have to get back to you about this. This was a huge surprise to me." He was very rude about it. I asked him if this company repaired blinds, he said yes but usually we only get one or two- not all of these. I told him that we are remodeling a house and it shouldn't matter how many, doesn't he want the business. He just said that's up to you. I asked if he would get these out on the truck the next day and he made a hand gesture and said ummmm..... giving me the impression that he would sit on these for awhile because it was too much work. Appalled not only at his terrible behavior and rude attitude, but also at such laziness, I told him that I felt that he didn't want this business and asked if I should take it somewhere else. He said that's up to you and questioned if there was another location that would take them. I told him that Aero would take them of course then he said, that's up to you. He was very flippant and completely rude about it and kept making reference to this being a surprise. I said I do not mean to be rude but I am going to take these somewhere else. He again brushed me off with a hand gesture and said that's up to you. I have never been treated so rude in my life. I have taken a lot of time searching for management or an owners contact info to discuss this and the only contact info on their website is directly to the store. I will never use this company and I would highly discourage anyone to step foot in that store. I ended up taking all 9 blinds over to Aero and they were just fantastic and happy to get my business. I will pay the extra dollar to be treated with respect. read more