The service I received was excellent. The young associate was very friendly and was able to guide…read moreme to another store to purchase other things I was looking for. The value was very good for my purchases. I spent less than I anticipated for the trinkets I was able to find in your Indiana store. I was surprised by how much more was available for Chicago teams and not Indiana teams.

I can in to return or exchange a jacket with the receipt. It clearly had not been worn it was just…read moretoo big for the person I purchased it for. The young person in charge called her manager whom told her that because I didn't have the tags on the jacket it couldn't be returned. Clearing I know this is just another reason not to take the jacket back. I will never shop here again.

I purchased a pair of Jordan's for my husband online and no problem. I picked them up from the JD…read moreSports/Finish Line at the Southlake Mall. My daughter wants a pair, we came in, tried them on and they refused to sale the shoes. The app shows the shoes unavailable at this location, but we have them in hand. He advised me to download the JD app, same thing not available. I was text a $10/off $100. He refused to sale the shoes (didn't want to provide discount). We were getting two pairs!!! I do not recommend this location. Uncooperative people. They would rather loose a $200 sale for $10.

Went in looking to buy a couple pairs of athletic shoes. Asked about a specific pair & the clerk…read moreabruptly said, "No we don't have those!" Then he walked away to go talk to other employees. We were still needing to shop for other shoes & possibly wanting to buy a different type in that brand I was looking at, but instead we left. Bad service deserves no business from me. I won't be back. So rude!

I had purchased a pair of new balance 1080s in August of this year. Within a week, I knew that…read morethere was something wrong with my shoes. I had purchased them from Dick's Sporting Goods in Valparaiso, but after contacting new balance customer support I was instructed to go to the nearest new balance store to see what was going on with my shoes. There was something definitely wrong with them and the manager of the new balance Merriville store was so kind and even wrote a letter on my behalf to new balance so that they would help me with my shoes. I was having some problems with Dicks. After arguing with the corporate new balance operation, they said that there was nothing wrong with the shoes and that from the pictures I had sent them they were not going to be able to help me. That meant I had a pair of running shoes that hurt so bad when I ran that my feet would just ache the whole night after. But the manager there looked at the shoes and said there is clearly something wrong with that right shoe. These shoes were not even purchased through them and they helped me so much. He jotted down a letter for me to send to corporate and gave his name and his title for them to be able to contact him directly about my shoes. Of course, new balance corporate ignored the letter and told me to donate my shoes and that they will give me a 10% discount on my next pair. So I quickly went out and bought a pair of ASICS. There is no way I would do business with new balance the corporation. However , I would most certainly do business with new balance Merriville. I had a race on Saturday and I needed shoes so my husband went out and bought me a pair of Hoka's Bondi 9. I don't mind Hoka's at all. Especially since I like the bounce. But that meant that between the terrible new balance, the new Hoka's and the ASICS we had spent almost $600. It was a nightmare. I buy new shoes every 500 miles - so around every 3-4 months. Big mistake New Balance-- very big.

The young lady that assisted me was so sweet. Caucasian lady; wish i could remember her name. Her…read moreservice was superb. She welcomed me and assisted me with my service with grace. She explained what shoes i needed to properly wear; the size and medical reasons as to why my foot were in a certain direction and how to direct it. She addressed in detail my Achilles issue, thoroughly. She made me feel like i mattered and you can tell she enjoys what she does. She is amazing and stores need more of her! she also assisted with my son, and was amazing with him a toddler at that who can be challenging. She explained to me what he needed to correct his foot as well; gave me foot ensole suggestions that I dudnt knew I needed... I purchased those as well.