This place reinstalled a shower glass enclosure for our family house, it's for sale (& empty) so the shower hasn't been used. Inspector came, found a leak coming from that glass enclosure. For MONTHS our family has tried to get these people to come back & complete the work they did. We've scheduled & was promised MULTIPLE dates & times for their employees to arrive...however on ALL occasions, no one has showed, without even a phone call. Terrible customer service. And as far as I'm concerned, terrible work. And as I see from previous reviews, this isn't the first. read more

Zero stars! Wish we could use negative stars! Please do not use this glass company. Ever! You will have nothing but problems, excuses, sick staff, can't find paperwork, found the paperwork, glass is in the warehouse, can't find the glass, have the glass on the truck, don't have the glass on the truck, glass is ready to deliver, nope it's not, oh! Yes it is, nope...not again, glass is scratched, have to reorder, it'll be a couple of days, can't get the glass, don't know when you'll get glass....and on and on. It is now June 2020. We had it measured in January. Still no shower glass. Last item to complete so our family can finally move back into our house after Hurricane Michael and we're absolutely stuck. They won't call back, won't answer phone calls. We live in Lynn Haven. Wanted to give Lynn Haven businesses our work. Boy did that ever backfire. Finally found a glass company in Destin that will come out and give it a shot but we're now months behind. They are absolutely the worst customer driven business I've ever encountered....ever! And I'm pretty long in the tooth. How they stay in business is beyond me. They don't care one lick about you or your business. Let me repeat that. They don't care about you or your business. Again, if you need glass, run away from this company...and I mean RUN. Don't walk in the door, don't call them. Just don't! You'll stay sane that way. read more

We purchased a shower glass enclosure 8/2/21 for a house we were selling. Took 8-10 weeks to receive & then a few weeks before installing. Installation went fine. We paid them in full. Shower was never used prior to Feb, 2022 when a home inspection was performed for a potential buyer & found leak near bottom where glass pieces joined. Called Tammie (owner) & she indicated she couldn't get to it until the following week. Weeks passed by - no call to us as to why no-show, or to reschedule. We have made numerous calls, with them giving us promised times & dates to come. We would go to house each time & wait - them never calling or showing up! CUSTOMER SERVICE IS TERRIBLE!! This process has been on-going for months, with no success. Our attorney made 2 calls to them the week of 6/6/22 to rectify this issue and they promised to contact us by the end of the week or beginning of week 6/13. It is now past that date & no one has called, or attempted to resolve this issue. AGAIN, TERRIBLE CUSTOMER SERVICE! read more

I've had a horrible experience with this company. They made a huge mistake and installed cut glass mirrors in the wrong bathrooms , that weren't intended to have cut glass mirrors . Instead of apologizing and owning up to the mistake ... the owner tried to get smart with me and was rude and made excuses . They never once apologized or offered to make it right . Very unhappy with the customer service , attitudes and workmanship of this company. Do not recommend . read more

Custom Glass & Fabricators - I walked in my house to their workers gluing mirrors in the wrong bathrooms and attempting to glue a mirror on top of my tile backsplash - Glass & Mirrors Near Me - Lynn Haven, Florida

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I ordered glass in mid March. They came out, measured, and gave me a quote. I was told that it would be delivered in three days. We made the appt. for them to come out for delivery. We waited that day and no one showed up. I called and was told that the glass they cut had scratches on it and I was being redone. No one bothered to call me and let us know that. We set up another date for delivery for March 18th and my cleaning lady was to be there. She waited and they never showed up. I called and left a message. Finally received a call back saying they will now deliver on March 26th. They were suppose to call the morning of the 26th for a more definite time. Of course, no one called and no one showed up. When I finally spoke to someone, we were told they were showing up April 1st at 11:00. They finally showed up but they were missing a piece of glass. The delivery person told our cleaning lady not to call the company that he would deliver it on his own time next Saturday. So, Saturday rolls around and he does not call or deliver the missing glass. I then call and leave a message on Monday April 11th. Someone finally calls me back on April 13th to let me know they are coming out on April 20th to deliver the missing glass at 11:00. Well, that didn't happen. It finally got delivered on April 29th. Phase one completed! Now to the billing. They thought they were going to be nice and give me a discount and not charge me for delivery. Well, when I made the initial call and let them know who referred me they told me that there was no delivery fee. I just wanted this whole fiasco to be over so I did not bring that up. I mailed them a check on May 3rd. I gave them a tax form for the taxes because it was explained to us the we could use this for paying for things since it is a rental condo. Custom Glass took it upon themselves to call the Florida tax office and inquire. The Florida tax office called me and explained to us why this purchase would not fall under the criteria for using the tax certificate. The tax lady told me that she would call Tammy back and let them know that she talked to me and I was going to send in a check for the taxes. I called the glass company and asked how much I owed in taxes. I left several messages. No one ever called me back. I received a letter dated on June 6th concerning the taxes. So,I enclosed the check for the taxes along with a letter asking them to please cash my first check that covered the cost of the glass. I then received another letter dated June 20th saying they never received the initial check. You would think that they would have mentioned this when they were asking for a check to cover the taxes. I found this to be very strange. They asked me to void the check and send another one. They were going to let me know when they received the second check. The second check I sent out certified. It was delivered on July 5th. Of course, I never received a phone call. I again called on July 27th. I talked to Tammy (the owner) who had to call me back because a UPS guy was there to pick up three boxes and she did not have time to deal with it. I voiced my frustration since I have been waiting since March to deal with it. I told her that if she didn't want to deal with it I could just cancel my checks and she threaten to have her lawyers sue me. Such great customer service skills for an owner. She called me back to let me know she was now going to look into it. Forty minutes later she called me to tell me she found my checks and they were stapled to my paperwork. She had no explanation of why they were not cashed. Then, I went through everything we endured with this company. She then proceeded to lie about not calling the tax person and then lied how the tax person called her back to verify we paid our $19.96 in taxes. I immediately called the Fl tax person and asked and was told she did not nor would she ever do that and was surprised with what Tammy said. Worst Company Ever! They don't deliver & lie!!! read more