within just a few hours of calling Mr. Barnes arrived at my home and had the problem repaired in…read moreabout 30 mins. The charge was very reasonable.

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

Alex has serviced our heat and air for years. They installed a new system for us at a reasonable…read moreprice and just this summer installed a mini-split in our attic remodel. They are honest, dependable, and knowledgable. They get my highest recommendation.

I was very pleased with Knight Heat and Air. Whenever I've called, he has been quick to come out…read moreand help. He and his team are honest, efficient and cost effective. Their work is always done in a timely manner and they're always professional but still have a heart of gold. I can't say enough good things about this company and I will be a customer for life!

Do not use Tim Ferguson for any Generac/Generator servicing. Used them for a general service and…read moretake care of a simple error code. The tech changed the oil and serviced the generator but did it before fixing the error and then proceeded to not be able to clear the error. Therefore the oil couldn't cycle through to prevent further damage because the engine wouldn't crank. Supposedly the service manager couldn't troubleshoot either or they just wanted to charge me $200/hr for diagnostics and the error which they thought was the control board. I do not know if they didn't know how to fix or if they just wanted to charge me more money. Simple google search said change the battery and I did that myself and generator cranked and no issues. Was trying to find a reputable company so I don't have to maintain it myself but Tim Ferguson is not that company. Very disappointing given their supposedly good reputation.

Mr. Corey Baker was excellent. He was nice and knowledgeable. His professionalism is unmatched.read more

Got a referral from a friend and was very pleased with promptness, professionalism, friendliness,…read moreetc. David was excellent. Had my unit fixed quickly. Have already had the opportunity to refer their service to another friend and will continue to make referrals. My friend just thanked me for the referral and I am sure she will recommend Derick's Heat & Air top her friends when given the opportunity. Martha F.

Our A/C went out and my family member recommended calling Derick ASAP. He was very quick to respond…read moreand show up same-day. Found the issue quickly and got it fixed promptly. Great service! Highly recommend for fair and reliable air conditioning service!!