Custom monuments does amazing work. I have been sending friends and family there for over 20yrs. Ann is the nicest, kindhearted person I know. Very compassionate in a time of crisis. The work that I have seen come from Mike, is by far some of the best I've seen. My friends and family have had nothing but great experiences with them. I will continue to send everyone I know there. In the 30yrs I have know them, they have been nothing but helpful, kind and professional. I am very grateful for them and their hard work, especially when it comes to a heart broken family in a difficult time. read more

Custom Monuments - This marker was done over 20yrs ago and still looks amazing!! - Stonemasons Near Me - Rockland, Massachusetts

Custom monuments Yelp's rating of 1.5 is higher than this company deserves. I would give them a 0 if that were an option. I ordered and placed a non-refundable deposit on a headstone in June 2021 and it wasn't delivered until August 2022! We were told it would take 12 weeks (similar to the other headstone companies we had gotten quotes from) NOT FOURTEEN MONTHS LATER! I decided to go with this company because they are a local (supposedly four generation) family owned business, and a family member knew the lady we dealt with Ann. Ann asked for full payment in September 2021 so they could "move forward" so I assumed it would be delivered shortly thereafter. After following up with Ann on many occasions, she claims she would never have told us when we could expect the headstone to be delivered (I had another family member with me at the time who knows that was a lie!). We would never have placed the order with this company without a delivery timeline the same as the other local companies that were telling us 12 weeks. I never heard from this company after they had the money with any updates and any time I was able to reach Ann by phone, she accused me of harassment! Every conversation with her was the same (she could not tell me when we would get the headstone, she would end up screaming at me by the end of the conversation and then hanging up). After getting no where with Ann, I finally reported this company to the Better Business Bureau this July (over one year after I placed the order/deposit) who reached out to Custom Monuments twice with no response. Customs Monuments claims they have reached out to all families via phone message and email waiting on their headstones due to an "industry wide situation" which is simply not true! After emailing them for a status or refund, I received a form letter in the mail that they will contact the families when there is a change of status in their order. The form letter goes on to say if you call them, a message will inform you of this so as not to expect a return call. The form letter ends by stating because they are inundated with calls and emails they are not able to return messages when there is no new status to report. WHAT COMPANY TAKES YOUR MONEY IN FULL, PROVIDES NO UPDATE ON WHEN YOU WILL RECEIVE WHAT YOU PAID FOR, AND TELLS YOU NOT TO CONTACT THEM! Not only that, but this company (Ann) had the gall to place blame on me when other family members contacted them or made a bad review stating I had not tried to contact them and/or has not left any messages ... and that the family members were probably unaware of when the order was placed. One of those family members were with me when I placed the order last June and after I was threatened with harassment over my phone calls, I reverted to a year-long paper trail of emails! I hope my complaint to the Better Business Bureau serving Eastern Massachusetts (where there were similar complaints) will help someone. My complaint will remain on the BBB for 36 months, I can only guess this company may be out of business before then. Something needs to be done about this company because they are continuing to take orders from other unsuspecting grieving families. I honestly don't know how Ann sleeps at night because I know I have lost many nights sleep over this long ordeal. Dealing with Ann is nothing any grieving family member should have to go through with everything else that needs to be done to settle a loved one's estate. I promised Ann I would be writing a review after this was all said and done and I unlike Ann do not lie. read more

The woman who runs this place is an utter abhorrent human being. On first meeting she was kind and gracious. The second time we met, she degraded and chastised me and started an argument. The tension built due to the fact that the headstone we ordered for my fathers funeral was late. She got very angry when I asked about the timing and if the headstone would be ready in time. She has a terrible temper and should not be dealing with the public, especially with those who have recently lost loved ones. read more

My family has been waiting over a year for the headstone for my uncle's grave. After a year of nothing, we were then guaranteed it would be completed by the one year anniversary of his passing. Now we are at a year and three months since he passed. We have not heard anymore updates on what the next step is or even what steps the business owners are planning to take to ensure their customers are happy. When dealing with loss and other stressors during times like these, this is one of the last things you want to have to do...track a company down for something so special and meaningful and then be left in limbo with no updates or plans to fix the issue, and unable to actually have a conversation with another human being for a solution. This has gone so far with such little remorse for this company's clients that we are onto the next step of looking into a refund and going elsewhere. I am upset to have to write all of this about what I see is a 4th generation family business. It is sad to see a family business just unable to hold up to the great standards held by their previous family members. This seems like this may be the beginning of the end for this family business and I just hope there was a point in time when the customers were cared about the way the original company door openers had wanted. I wouldn't recommend getting involved in any business with this company. read more

Worst customer service ever. The mother Anne should never be allowed to talk to people. In a time where you're feeling your loved ones loss you don't need to deal with her. They made a mistake on our fathers stone, told us in covid times it would take two years for a new one so we accepted the mistake one and then got absolutely harassed to pay the small balance. You cannot talk to Anne so don't even try. I would never suggest you use this company. They're terrible. read more

These people are horrendous. I sent them a picture of EXACTLY what i wanted. Anne said they could do it. Headstone took 7 months, instead of the quoted 3. When they finally installed it, the lettering was the wrong color, and they put it on THE WRONG PLOT, where a woman was recently buried! (My moms ashes are still with us) I went to see the headstone, and the husband of the deceased woman was at the grave, he was practically in tears! Custom monuments took the headstone back to fix the lettering, and it's STILL not what I wanted. They put it on the foundation uncentered, and the guy that I spoke w at the company, Mike, was SO RUDE to me! DON'T use this company! read more

If I could give this business zero stars I would. I've never had a worse experience with anyone like I have with Custom Monuments. Anne is one of the nastiest people I've ever met. Not only do they not tell you when things are going to be done, but they ignore all calls or emails. Anne threatened to file a harassment suit (which I now see is a trend for her through other customer reviews) for simply asking her to do her job! She complains that she has "so many orders" and doesn't seem to comprehend that part of running a business is communicating with her customers (a skill she clearly never learned). She also loves to cuss people out, hang up the phone, and laugh at her customers who are simply asking for answers. Paying in FULL for a product and not being told when it will be done is completely irrational. This woman is extremely unprofessional and absolutely delusional. She's truly one of the worst people I've ever had to deal with. After reading other yelp reviews, there are SO MANY more people who have had this exact experience. I would NEVER in my life recommend this business to ANYONE. Save the time and struggle and go literally anywhere else. read more

Custom Monuments did my husbands headstone and it is perfect. Anne took her time, explained the process, was very knowledgeable, kind and compassionate. I brought in a drawing of what I wanted on the stone and she went over the dimensions, actually making it bigger, which looked great. I called a few times with questions and she emailed me the final draft for my okay. All went fine and I have recommended them to people I know. Of course it is going to take time, maybe a few months. If you order in the Winter, the headstone cannot go in until the ground is not frozen, so the wait will be 4 to 5 months and they tell you that. Thank you Custom Monuments for making a beautiful headstone. Carol M. read more

Custom Monuments - Our log cabin that my husband loved. - Stonemasons Near Me - Rockland, Massachusetts

This business is very unprofessional. She has no people skills. Anne was very rude and can't control her anger. I saw her yelling at a woman in a parking about a parking spot. She boxed the woman in who was very apologetic and was basically holding her hostage. I would not want to buy anything from her again. No one has the right to cuss and scream at anyone they way she did. If I could give her less than one star I would. read more

Hello, I just spoke to Custom Monuments and she was the rudest person I've ever spoken too. I went in 4 weeks ago and they said they would give me a prototype to review within 2 weeks. I called because I never heard from them. She said "Oh it was just done today". I asked if I could have my deposit back and they said no. She was rude and shouldn't be a field that deals with customers and the bereaved. read more

Steer clear of custom monuments. We ordered my moms stone from them back in the middle of December and were promised installation at the end of March. However it's now the first week in may and this company has not even finished making the stone. I have called every other week to check in and I have gotten a newly promised date which never gets delivered on. Today I called and the owner proceeded to yell at me at the top of her lungs and would not let me speak. She told me if I called again that she would file for harassment. I'm confused, I paid for a good that I have not received, I am the customer and I should be right. Not to mention the fact that I am grieving the loss of my mother and a company like this should be extra sensitive to its grieving customers. I am horrified. I trusted the recommendation of a family member when going here. But I warn you, do not go here. Find somewhere else! I wish someone had warned me!!! read more

nastiest person ever!!!!!!!!!!!!!!!!!!!! i called anne to ask her how much it would cost to set a headstone that i had purchased online. she laughed, said anything purchased online was inferior and i was a fool then proceeded to hang up the phone. i called back to tell her that her behavior was very rude but she continued time and time again to slam the phone down. my mother passed away after a long illness and my dog passed two weeks later and this is the vicious nasty treatment i have received from custom monuments!!!! she was absolutely heartless, cruel and downright mean.....too bad people like this exist in the world....... read more