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    Joseph Falco Jr. Masonry

    5.0 (5 reviews)
    Open 7:00 am - 7:00 pm

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    Custom Monuments

    Custom Monuments

    1.7
    (12 reviews)

    Custom monuments does amazing work. I have been sending friends and family there for over 20yrs…read more Ann is the nicest, kindhearted person I know. Very compassionate in a time of crisis. The work that I have seen come from Mike, is by far some of the best I've seen. My friends and family have had nothing but great experiences with them. I will continue to send everyone I know there. In the 30yrs I have know them, they have been nothing but helpful, kind and professional. I am very grateful for them and their hard work, especially when it comes to a heart broken family in a difficult time.

    Custom monuments…read more Yelp's rating of 1.5 is higher than this company deserves. I would give them a 0 if that were an option. I ordered and placed a non-refundable deposit on a headstone in June 2021 and it wasn't delivered until August 2022! We were told it would take 12 weeks (similar to the other headstone companies we had gotten quotes from) NOT FOURTEEN MONTHS LATER! I decided to go with this company because they are a local (supposedly four generation) family owned business, and a family member knew the lady we dealt with Ann. Ann asked for full payment in September 2021 so they could "move forward" so I assumed it would be delivered shortly thereafter. After following up with Ann on many occasions, she claims she would never have told us when we could expect the headstone to be delivered (I had another family member with me at the time who knows that was a lie!). We would never have placed the order with this company without a delivery timeline the same as the other local companies that were telling us 12 weeks. I never heard from this company after they had the money with any updates and any time I was able to reach Ann by phone, she accused me of harassment! Every conversation with her was the same (she could not tell me when we would get the headstone, she would end up screaming at me by the end of the conversation and then hanging up). After getting no where with Ann, I finally reported this company to the Better Business Bureau this July (over one year after I placed the order/deposit) who reached out to Custom Monuments twice with no response. Customs Monuments claims they have reached out to all families via phone message and email waiting on their headstones due to an "industry wide situation" which is simply not true! After emailing them for a status or refund, I received a form letter in the mail that they will contact the families when there is a change of status in their order. The form letter goes on to say if you call them, a message will inform you of this so as not to expect a return call. The form letter ends by stating because they are inundated with calls and emails they are not able to return messages when there is no new status to report. WHAT COMPANY TAKES YOUR MONEY IN FULL, PROVIDES NO UPDATE ON WHEN YOU WILL RECEIVE WHAT YOU PAID FOR, AND TELLS YOU NOT TO CONTACT THEM! Not only that, but this company (Ann) had the gall to place blame on me when other family members contacted them or made a bad review stating I had not tried to contact them and/or has not left any messages ... and that the family members were probably unaware of when the order was placed. One of those family members were with me when I placed the order last June and after I was threatened with harassment over my phone calls, I reverted to a year-long paper trail of emails! I hope my complaint to the Better Business Bureau serving Eastern Massachusetts (where there were similar complaints) will help someone. My complaint will remain on the BBB for 36 months, I can only guess this company may be out of business before then. Something needs to be done about this company because they are continuing to take orders from other unsuspecting grieving families. I honestly don't know how Ann sleeps at night because I know I have lost many nights sleep over this long ordeal. Dealing with Ann is nothing any grieving family member should have to go through with everything else that needs to be done to settle a loved one's estate. I promised Ann I would be writing a review after this was all said and done and I unlike Ann do not lie.

    Joseph Falco Jr. Masonry - masonry_concrete - Updated August 2026

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