1. Custom Pool Pros

    1. Custom Pool Pros

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    Freehold, NJ

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    6 months ago

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    15 days ago

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    6 months ago

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    6 years ago

    I did not use their services for pool installation; however I'm giving 3 stars for the sloppy quote/estimate process with Tom Lobrow.

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    Tom L.

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    8 years ago

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    9 years ago

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    Romero Landscape & Hardscape Design Expert

    Romero Landscape & Hardscape Design Expert

    3.7
    (15 reviews)

    I had a very disappointing experience with Romero Hardscape Landscape Design Expert…read more Francisco from Romero's came to my property multiple times before the project started. We went back and forth discussing different paver options, styles, layout ideas, and pricing. After several site visits, we agreed on a final scope and signed agreement. Once the work finally began and the trees/shrubs were already removed, Francisco stopped the project and told me I would now need to pay an additional $1,000 because the patio would require a step. He claimed this made it a "different project." As a homeowner, I relied on the contractor's expertise. I clearly explained what I wanted from the beginning, and Francisco had visited the site multiple times before agreeing to the price. If a step was required, that should have been identified during the estimating and planning process -- not after demolition had already started. When I pushed back, I was told he could simply "put the trees back and refund the money." While I did receive a refund, I was ultimately left with removed landscaping, dead trees sitting in my garden bed, and no patio project completed. The most frustrating part was that everything had already been discussed, measured, signed, and agreed upon beforehand. Overall, the experience felt very unprofessional and poorly planned.

    Alejandro confirmed he would help with snow removal for a property, but after that communication…read morecompletely stopped. I followed up multiple times and also tried calling, but never received a response or update. This was especially concerning as the property belongs to my elderly parents and timing mattered. Unfortunately, due to the lack of follow-through and communication, the service never happened.

    King Paver

    King Paver

    1.5
    (2 reviews)

    Did a good job on work discussed. However fell apart toward middle of job and the end. Waited 2…read moremonths for a small 10x5 deck due to not checking on permits to move forward. I had to call to get permit process moving. Work not completed in reasonable time frame. Not upfront with charging extra fees for already paid for job. Did not complete job in the end with not much left to do. Horrible at communicating with you only to get back to you in days instead of quick text or call. Very disappointing company....

    I rate 1 star because. I absolutely copied and pasted this review because I experienced the same…read moresituation. it's crazy to read something that is exactly what I went through. The person who sold the job was exceptional. He told us everything a customer values, Quality, customer service and warranty. unfortunately you will receive non of these important values. After the job was started after we agreed to cost of the project..... An up charge was created because the person who sold us the job and the foreman didn't agree with a dry well or piping out to the street for drainage. A large up charge . Unfortunately everything that was discussed at the time of contract was always a problem. The person who sold us the job said one thing and the foreman did what he wanted.. a constant power battle between the person who sold the job and the foreman running the job. I was left with broken pavers, broken sprinkler lines, puddling and absolutely no customer service. I was promised for months someone would return to correct , but that is yet to happen. Buyer beware!

    Custom Pool Pros - landscapearchitects - Updated July 2026

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