Terrible service. The hot tub stopped working and they scheduled a repair but called the next day…read moresaying that they no longer fix hot tubs. This is a tub I bought from them and they had fixed several problems with it in the past. Mainely tubs fixed it nicely. I would use them for sales or service in the future.

After being repeatedly dissatisfied with another local, we'll-known pool company for opening and…read moreclosing my in-ground pool for the last 3 years, I decided to give Aqua Paradise a try. They opened my pool today as scheduled-first time that has happened. The previous company did not show on the scheduled date any of the three years I used them. I would get a call days later saying when they could reschedule. Both Chris and Kelvin, we're professional and extremely friendly. Far superior than what I have experienced with the other company. They offered suggestions of things I might want to consider, without trying to sell me their services or products. I had a couple questions that they answered without hesitation. If today is a good representation of what Aqua Paradise is about... I am sold and will continue to use them from now on! Happy to have finally found a company that I can trust!

They come when they say they will, do great work, price is excellent. If they can get to your tub…read morewhen you are not at home, no problem. The best!

The sales team was great. Collin answered all of our questions. Purchasing was easy. Then, kiss any…read morecustomer service you got goodbye. The delivery department is AWFUL. I waited a week like they told me to for someone from delivery to contact me. Nothing. I called and left messages. No response. I finally called the sales team and they reached out to delivery. They left early on Friday and nobody was there. Called back on Monday, and I was not scheduled. I was told. I was told my delivery date would be on a certain date/time. That's not scheduling. I had no say in the delivery. I made arrangements. The week before someone finally contacted me from delivery to ask me questions, then quickly tried to get off the phone, like I didn't have questions of my own. I was given no delivery window. Just told I was "penciled in" for that day and time. So you're now expected to waste an entire day sitting around waiting for people to hopefully show up. Nobody returns emails, answers the phone, returns messages, or even answers their direct phone lines. The only people you will reach is sales. And the most frustrating part, the sales team can communicate with them freely. Just not customers. Not the service I was looking for when you spend $11k on something. It's not even here yet and I already have buyers remorse. We were looking to purchase a sauna for a different place, but we will be going somewhere else to do that.

I would say my experience with them has been mediocre at best…read more Initial meeting went great, liked Joe and he made purchasing easy. It's after the sale where everything falls apart. Poor communication, delays in shipping and I had to chase and nag to get answers, several issues with cabinets and basically got no assitance in rectifying them. I had to pay my contractor an extra $500 to fix the pull out shelves in my 2 large pantries because they were supposed to have under-mounted slides and came with side slides that worked poorly, bearings falling out and just junk. Asked Joe about this and got no reply. Overall the cabinets are good, solid and decently made but there were definite corners cut in manufacturing, screws missing, slides that didn't work properly that we had to fix ourselves. Cabinets labeled wrong and overall just disappointing. So if you want a good "salesman" Joe is your guy but if you want a good customer service person look elsewhere because you will get less than stellar service if there is even the slightest issue and when you chase for answers be prepared to be treated like you did something wrong.

If you're considering purchasing a hot tub, I would advise against visiting Factory Direct in…read morePortsmouth, New Hampshire. My husband and I purchased a hot tub from them over three years ago due to unavailability at our local hot tub store resulting from COVID-19. However, our experience with Factory Direct has been disappointing. The hot tub's heating unit failed within the first year, and we've encountered various leaks, broken headrest pillows, and exterior cracks. Despite numerous attempts to resolve the issues, Factory Direct has been uncooperative. Given the nearly $10,000 we spent, it's frustrating to be unable to use the hot tub. In contrast, I've had a positive experience with Nordic hot tubs, having owned one for 17 and a half years without any issues.

It's so great to have a store here in hampton. but its the…read moreemployee who makes the store Sky is the best ! she is so competent and always willing to give advice not just to upsell product it seems like she lives there always so pleasant and artistic talent so obvious I remember first seeing the mural she chalked behind the test counter Wow !! it still impresses me every time I go in for a water test u are lucky to have such an employee John M

This is the friendliest and most helpful pool supply store I've been to in the past 10 years. The…read moreemployees are very knowledgeable and have been correct in sorting out my various pool "issues". We've had our pool now for 10 years but I only started coming to Aqua Paradise a year ago, wish I had come sooner- it would have saved us a lot of grief dealing with the other companies who didn't know what they were talking about, didn't care what your problem was and would knowingly sell you products you didn't need.

We purchased our Wellis hot tub in July from Oceanside and let me tell you it's amazing. We were a…read morelittle skeptical as we'd never heard of the brand, but apparently it's big in England, but boy we're we surprised. We had a Marquise at our old house and this tub blows it away. This tub is so well built and so powerful. In addition to the great hot tub, we had top quality service from John and Steve. John took good care of us when we purchased the tub, and Steve quickly took care of us and came out to the house when we thought there was an issue which ended up being user error :(. Although I was a bit embarrassed, Steve took the time to teach me about how the different nobs and motors work, and hopefully now we won't have to call them again. If you are in the market for a hot tub, Oceanside offers top quality tubs and AMAZING customer service. Thank you John and Steve!!!!

Steve and John are excellent people to do business with. I purchased a very high quality hot tub…read morefor a very reasonable price. I highly recommend them for your hot tub needs. It was a true pleasure and a great buying experience.

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

Great job I just got in a whole bunch of patio furniture from Maine I had custom built..... Couple…read moreguys came down with the furniture and delivered it .........extremely hot day...... brought everything into the backyard set it up for me I gave them some waters and a good tip.

I never write reviews, but this so-called entrepreneur deserves one. The store must be a front for…read moreillegal activity, since he doesn't care about repeat business. I bought several cords of seasoned wood. They were either green or rotted. He came by and agreed to take them back, but I never heard from him again, and he would not return my calls. I should have listened to my neighbor, who had a similar experience with outdoor furniture he purchased. STAY AWAY. Any positive reviews must have been written by him.

Custom Pools was recommended to us when we moved to NH. We got 3 quotes with theirs being the…read morehighest. We still decided to go with them based on their years in business. This would turn out to be a big mistake. Being a business owner and service contractor myself I should have gone with my gut when one of the sections of Custom's contract had a clause that basically said 'if we screw up your pool, we pay pennies on the dollar for the mistake'. I would not agree to that clause and thus it was downhill from there. Well let's get to the multiple issues of their installation of a gunite inground pool. Installation started in summer of 2024 When they put in the form for the gunite, i had to point out it wasn't even in square with the adjacent foundation of my garage. it was 5 inches crooked from the start to the end of the pool. I had to literally run a laser for them and had to bring them back out to see it. Their coordination of when the electricians would do their work as opposed to the plumbing was idiotic and not done in the proper order. This resulted in me needing an unsightly junction box because the electrician couldn't run his wires over the plumbing. No one at Custom uses their head on this and helps you through the steps correctly. Now on to the plaster. It is pitted and uneven. Looks like a topographical map in some places. I questioned that it looked uneven before it was completely dry and was told it was because some areas were still more wet than others. 2 days go by and i notified them of the issue with the plaster. First person comes out and says it just needs to dry more. Needless to say that wasn't it. This is still outstanding and as of the date of this review has not been corrected even though i was told i would have it fixed after 7/4/25. Speaking of the plaster install, the people doing it got plaster all over my brand new pavers for my patio that I just paid $50K to put around the pool. So that's another thing I need to fix as it doesn't come off with just a simple brushing. On to the next issue. I ordered a Polaris boost pump so I can use the polaris to clean the pool. They didn't install the correct pipe and I don't have a fitting to make that work. Money wasted if I cant find an adapter. As a side note, the pool cover they quoted was $1000 more than I could buy from another local vendor. 25% higher for the same exact cover. One other thing to consider is that they wont warranty the pipes and such if they don't do the opening and closing, which you guessed it, is priced way higher than needed. Lastly, should you point out any of this stuff they just treat you as if you are being unreasonable. It all started once I would agree to their ridiculous clause in their contract. Mind you i spent 120K for this pool so it wasn't like I was being a PIA about it. As others have stated. Good luck getting anyone to work with you to resolve issues. Heed the bad reviews for installation. They are warranted. Do yourself a favor and look elsewhere for your pool installation. As stated above. I am a contractor in the service industry with a lot of employees and if I handled my employee screw ups like Custom handles theirs I would be out of business. FYI - I have the "receipts" to back up my claims but i highly doubt anyone at Custom even pays attention to their reviews. They are getting 2 stars as their maintenance crew were good and knowledgeable otherwise it would be 1 star. Spend your money elsewhere.

A truly horrible experience from start to finish. The pool and spa had numerous issues after…read moreinstallation, and it took multiple pool seasons to have these rectified. Darrel and Jim were incredibly difficult to deal with. They routinely ignored emails and telephone calls, and when you were lucky enough to be able to get in contact with them, they alternated between being downright rude and also blatantly lying. The communication and planning from the back office folks was horrendous. Every single conversation was unpleasant as every person employed by Custom Pools has an attitude. I could not recommend a company any less than this one. If you are considering hiring Custom Pools, I'd recommend instead just grabbing a shovel and start digging on your own - it will be a more pleasant and likely quicker experience than dealing with these people. Avoid at all costs.