These guys are the best. They answer your calls, give you honest advice, call you back in a timely…read moremanner. Very professional. I tried to get service from the Sundance dealer in Merrimack and they said "no thanks". So I called Great Bay. Their guy Greg came out an fixed it in no time. Forget the guys in Merrimack and go with Great Bay.

Get this, we bought the low-end hot tub called Sundance Splash from Great Bay Spa last October…read more Over the summer I thought it was losing a little water due to the warm temps. Anyway, in November I finally figured out that it was dropping due to a leak. And when I called Great Bay I realized it was a one-year warranty and it was now one year and a month. If you want to see your electric bill go up even more, just wait until you have to add 50 degree water every few days! Oh well, good luck and be careful what you buy and how long the warranty is good for.

Terrible service. The hot tub stopped working and they scheduled a repair but called the next day…read moresaying that they no longer fix hot tubs. This is a tub I bought from them and they had fixed several problems with it in the past. Mainely tubs fixed it nicely. I would use them for sales or service in the future.

After being repeatedly dissatisfied with another local, we'll-known pool company for opening and…read moreclosing my in-ground pool for the last 3 years, I decided to give Aqua Paradise a try. They opened my pool today as scheduled-first time that has happened. The previous company did not show on the scheduled date any of the three years I used them. I would get a call days later saying when they could reschedule. Both Chris and Kelvin, we're professional and extremely friendly. Far superior than what I have experienced with the other company. They offered suggestions of things I might want to consider, without trying to sell me their services or products. I had a couple questions that they answered without hesitation. If today is a good representation of what Aqua Paradise is about... I am sold and will continue to use them from now on! Happy to have finally found a company that I can trust!

They come when they say they will, do great work, price is excellent. If they can get to your tub…read morewhen you are not at home, no problem. The best!

The sales team was great. Collin answered all of our questions. Purchasing was easy. Then, kiss any…read morecustomer service you got goodbye. The delivery department is AWFUL. I waited a week like they told me to for someone from delivery to contact me. Nothing. I called and left messages. No response. I finally called the sales team and they reached out to delivery. They left early on Friday and nobody was there. Called back on Monday, and I was not scheduled. I was told. I was told my delivery date would be on a certain date/time. That's not scheduling. I had no say in the delivery. I made arrangements. The week before someone finally contacted me from delivery to ask me questions, then quickly tried to get off the phone, like I didn't have questions of my own. I was given no delivery window. Just told I was "penciled in" for that day and time. So you're now expected to waste an entire day sitting around waiting for people to hopefully show up. Nobody returns emails, answers the phone, returns messages, or even answers their direct phone lines. The only people you will reach is sales. And the most frustrating part, the sales team can communicate with them freely. Just not customers. Not the service I was looking for when you spend $11k on something. It's not even here yet and I already have buyers remorse. We were looking to purchase a sauna for a different place, but we will be going somewhere else to do that.

Helpful. Friendly. Flexible. I heard of UFD through a friend who's used them for dozens of…read moreprojects, and referred me to Jake for a modest kitchen cabinet project. Jake and the UFD team were incredibly helpful in thinking through different cabinet layouts and updating design proposals on the fly as different needs came up. In fact, given the modest nature of this particular kitchen remodel, it speaks volumes to the level of attention to detail UFD provide given there were undoubtedly far more expensive projects they were and could pursue at the time. If you have any experience in working with kitchen remodeling companies you already know the standard formula: buy a design app, find a wholesaler in China, and slap on a markup of 4-5x to cover your swanky retail showroom. For this very reason kitchen kitchen remodel companies run the gamut: from overpriced fly by night companies to churn and burn big box stores selling particle board cabinets stapled together or overpriced name brands paying for big box retail floor space to reach higher end customers who value the name of their cabinet over the name of the company actually getting those cabinets to them affordably and without damage. UFD takes the position that personalized service, support, and humility are the hallmark of a sustainable, local business. If you have stepped inside any of the alternative business models above, you will likely find their approach quite refreshing. In short, as a customer I can feel good about supporting a local business that's been around for 20+ years. That's something that does not happen by accident, but by ensuring customers have both a personalized kitchen design partner, as well as one that just happens to stock a near endless selection of cabinets in a low-overhead, no-frills warehouse.

If you're considering purchasing a hot tub, I would advise against visiting Factory Direct in…read morePortsmouth, New Hampshire. My husband and I purchased a hot tub from them over three years ago due to unavailability at our local hot tub store resulting from COVID-19. However, our experience with Factory Direct has been disappointing. The hot tub's heating unit failed within the first year, and we've encountered various leaks, broken headrest pillows, and exterior cracks. Despite numerous attempts to resolve the issues, Factory Direct has been uncooperative. Given the nearly $10,000 we spent, it's frustrating to be unable to use the hot tub. In contrast, I've had a positive experience with Nordic hot tubs, having owned one for 17 and a half years without any issues.

It's so great to have a store here in hampton. but its the…read moreemployee who makes the store Sky is the best ! she is so competent and always willing to give advice not just to upsell product it seems like she lives there always so pleasant and artistic talent so obvious I remember first seeing the mural she chalked behind the test counter Wow !! it still impresses me every time I go in for a water test u are lucky to have such an employee John M

This is the friendliest and most helpful pool supply store I've been to in the past 10 years. The…read moreemployees are very knowledgeable and have been correct in sorting out my various pool "issues". We've had our pool now for 10 years but I only started coming to Aqua Paradise a year ago, wish I had come sooner- it would have saved us a lot of grief dealing with the other companies who didn't know what they were talking about, didn't care what your problem was and would knowingly sell you products you didn't need.

We purchased our Wellis hot tub in July from Oceanside and let me tell you it's amazing. We were a…read morelittle skeptical as we'd never heard of the brand, but apparently it's big in England, but boy we're we surprised. We had a Marquise at our old house and this tub blows it away. This tub is so well built and so powerful. In addition to the great hot tub, we had top quality service from John and Steve. John took good care of us when we purchased the tub, and Steve quickly took care of us and came out to the house when we thought there was an issue which ended up being user error :(. Although I was a bit embarrassed, Steve took the time to teach me about how the different nobs and motors work, and hopefully now we won't have to call them again. If you are in the market for a hot tub, Oceanside offers top quality tubs and AMAZING customer service. Thank you John and Steve!!!!

Steve and John are excellent people to do business with. I purchased a very high quality hot tub…read morefor a very reasonable price. I highly recommend them for your hot tub needs. It was a true pleasure and a great buying experience.

First rate company from start to finish. They delivered and installed my pool on time and everyone…read morein the company treated us like gold! Three years after the installation I had a problem and Peter took care of it right away no questions asked. Great company to do business with!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

I have recently just got a few purchased a few patio chairs with side tables and had a great…read moreexperience with patio and flame in Maine.... order was correct. The color choice I picked was correct. They delivered everything to my house promptly. I think they did a great job. I would recommend them. I am personally going back for some more patio furniture.

Great service, easy delivery and Laine was super helpful and honest in our process of making…read moredecisions, without putting any pressure on or trying to sell aggressively.

Custom Pools was recommended to us when we moved to NH. We got 3 quotes with theirs being the…read morehighest. We still decided to go with them based on their years in business. This would turn out to be a big mistake. Being a business owner and service contractor myself I should have gone with my gut when one of the sections of Custom's contract had a clause that basically said 'if we screw up your pool, we pay pennies on the dollar for the mistake'. I would not agree to that clause and thus it was downhill from there. Well let's get to the multiple issues of their installation of a gunite inground pool. Installation started in summer of 2024 When they put in the form for the gunite, i had to point out it wasn't even in square with the adjacent foundation of my garage. it was 5 inches crooked from the start to the end of the pool. I had to literally run a laser for them and had to bring them back out to see it. Their coordination of when the electricians would do their work as opposed to the plumbing was idiotic and not done in the proper order. This resulted in me needing an unsightly junction box because the electrician couldn't run his wires over the plumbing. No one at Custom uses their head on this and helps you through the steps correctly. Now on to the plaster. It is pitted and uneven. Looks like a topographical map in some places. I questioned that it looked uneven before it was completely dry and was told it was because some areas were still more wet than others. 2 days go by and i notified them of the issue with the plaster. First person comes out and says it just needs to dry more. Needless to say that wasn't it. This is still outstanding and as of the date of this review has not been corrected even though i was told i would have it fixed after 7/4/25. Speaking of the plaster install, the people doing it got plaster all over my brand new pavers for my patio that I just paid $50K to put around the pool. So that's another thing I need to fix as it doesn't come off with just a simple brushing. On to the next issue. I ordered a Polaris boost pump so I can use the polaris to clean the pool. They didn't install the correct pipe and I don't have a fitting to make that work. Money wasted if I cant find an adapter. As a side note, the pool cover they quoted was $1000 more than I could buy from another local vendor. 25% higher for the same exact cover. One other thing to consider is that they wont warranty the pipes and such if they don't do the opening and closing, which you guessed it, is priced way higher than needed. Lastly, should you point out any of this stuff they just treat you as if you are being unreasonable. It all started once I would agree to their ridiculous clause in their contract. Mind you i spent 120K for this pool so it wasn't like I was being a PIA about it. As others have stated. Good luck getting anyone to work with you to resolve issues. Heed the bad reviews for installation. They are warranted. Do yourself a favor and look elsewhere for your pool installation. As stated above. I am a contractor in the service industry with a lot of employees and if I handled my employee screw ups like Custom handles theirs I would be out of business. FYI - I have the "receipts" to back up my claims but i highly doubt anyone at Custom even pays attention to their reviews. They are getting 2 stars as their maintenance crew were good and knowledgeable otherwise it would be 1 star. Spend your money elsewhere.

A truly horrible experience from start to finish. The pool and spa had numerous issues after…read moreinstallation, and it took multiple pool seasons to have these rectified. Darrel and Jim were incredibly difficult to deal with. They routinely ignored emails and telephone calls, and when you were lucky enough to be able to get in contact with them, they alternated between being downright rude and also blatantly lying. The communication and planning from the back office folks was horrendous. Every single conversation was unpleasant as every person employed by Custom Pools has an attitude. I could not recommend a company any less than this one. If you are considering hiring Custom Pools, I'd recommend instead just grabbing a shovel and start digging on your own - it will be a more pleasant and likely quicker experience than dealing with these people. Avoid at all costs.

Love this shop so much. Such a well curated mix of new and vintage things - everything from…read morefurniture to plates, to purses to candles and fragrances. So many of the items I've scooped have remained favorite additions to my home! So unique! Not to mention, the shop is so cute - doesn't feel consignment/cluttery.

Really cool store with vintage items and new. Home goods with style. Beautifully styled space and…read moreloved their collection of products.