We came here to look at Hot tubs. It is a beautiful showroom and Steve gave us his time and showed…read moreus all around and answered all of our newbie questions. We did not proceed with our tub purchase here, but we really liked the customer service and showroom.

Purchasing a home with an above ground pool - we inherited pool issues. In 2021, we lost water, at…read morewhat we thought, was a rapid pace. We connected with Swimming Pool Center several times and we were assured that this was due to evaporation. By the end of the season the water level dropped to less than 1/3 full. It was suggested that the beginning of 2022 season get the pool filled, cleaned and call to have "divers" come out within a day or two. If it was only that easy, on Thursday, May 19, 2022, we paid for two deliveries of water (9,000 gallons). We took the advice given and contact Swimming Pool Center when the pool was ready: 1.) Monday, May 23 left voicemail - no response. 2.) Tuesday, May 24 left voicemail - no response. 3.) Tuesday, May 24 - completed a "Request" for status update - no response. At this point, we had already lost over 2 inches of water - thank heavens for rain! On the evening of Tuesday, May 24, we received a phone call from Lynn. Reader's Digest version: she emphasized evaporation, and this was normal. When we pushed her, she suggested we mark the liner with tape to determine the change in water level. By the following morning we lost another .5 inches of water! She proposed continuing to mark the liner for one more day - we expressed our concern that if we go another 12 hours the water would be below the skimmer! Wednesday, May 25 we had a confirmation from service that leak detectors/divers would be onsite by Noon on Friday, May 27. There was obviously a miscommunication because Friday I never received a call explaining or apologizing for the delay - service/divers arrived at 2:15 pm. They were successful in locating and patching a large hole in the seam. We understand that this time of season is extremely busy, but this headache has been ongoing for almost a full year. From a manager's perspective, it is important to prioritize your responsibilities - rate them by urgency and importance. Not by making excuses.

where do i start? we have had a pool for 40 years and have never experienced a company like d&p…read more they communicate through every stage of service and were extremely polite and professional. arthur,joe.pat,roger,chuck and tony were very easy and helpful to work with,through all stages. we had a liner replaced and a fair bit of rebuilding done to bring our pool back, all accomplished beautifully. we found their prices extremely fair, all up front with no junk fees. we are not related nor do we know anyone associated with the company. not only do we highly recommend them we highly commend them! KUDOS AND THANK YOU angel and arthur gould

I would say zero!!! Second year having our pool open. First year, images of the "paid for" pool…read morecover. We have videos of them taping it together. Images of the sunken pavers because the patio wasn't packed enough around pipes and now we have a leak. They refuse to fix the leak because we had another company open the pool (a company hundreds cheaper too) Who wouldn't reach out to someone else. Do NOT use this company. You may have good luck but is it worth going through this?? Absolutely not!

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

company is a joke. Awful. don't buy from them. nothing but issues from day one. If you need…read moreanything done it's always a fight

Great people but terrible products. Got this pool installed (perfectly) 9 months ago. Save your…read moremoney and don't get the Trevi 211 with "reinforced walls" and don't get the upgraded liner. Did not come with a skimmer plate and was told it didn't need one. Water was drained below the lip. Not worth the money. If it's damaged it is not covered by the supplier/maker. Also told warranty does not cover defective material damage because they label all of it as "natural causes". Why have a warranty then. Had a tin pool that lasted over 20 years and it was your basic bottom of the line wall and liner. Should've stuck with that!

Needed to replace motor/pump for pool quickly. Left message 5 days ago ... no return call!read more

Daigle Pools did a great job installing my above ground pool liner! Everyone was very friendly and…read moreprofessional! I would highly recommend them!

I would stay away. Horrible customer service and an absolute ripoff. $400 to open a pool. What they…read moreoffer for that should cost $100 tops. It's a joke. Figure it out like I had to after they refused to come out and finish the job they started.

I have used this wonderful company for a few years now for multiple services of opening and closing…read morepool, replacing our liner. They have always been quick to respond, quick to schedule and on time every time. Their technicians are wonderful and they seem to always have a veteran tech to guide the newbies. They take their time to make sure all is done well and efficiently. I will always call this company for any and all my pool needs.

We've been using Family Pools North for over a decade, and their customer service is exemplary!…read moreDave, Jonathan and the whole crew are so knowledgeable and friendly - even when they are busy. I'm handicapped, so they always carry my purchases out to my car, and they give me very detailed instructions on how to treat my water to keep our pool at its best! Their Pristine Blue products are great; it's really nice to swim in a pool that isn't reeking of chlorine and doesn't ruin swimwear! Thanks to you all!!

Doesn't return texts or email. Not a good sign for a business owner. Perhaps he has enough…read morebusiness he doesn't need mine.

Couldn't say enough great things about Joe and his service. Purchased a home with a hot tub and…read moredidn't have any experience with them. When I had a leak Joe was fast to get back to me and setup a time to come by. He was extremely knowledgeable and found the issue fast. Not only did he fix the problem, he spent the time to explain what had occurred and how to properly care for and service my tub in the future. A+++. Very reasonable pricing. Only person I will use in the future.

We had a leak that was impossible to locate--a nightmare scenario for any pool owner. We called…read moreJeff, and he showed up the very next day. He and his partner Ben found and fixed the issue in just 30 minutes. They were friendly, professional, and incredibly efficient. Using advanced electronic leak detection equipment and a full dive suit, Ben got right to work and resolved the problem quickly. Highly recommended--couldn't have asked for a better experience or result!

Called Jeff to see if he could come detect a leaky pool filter supply line. He was stuck up north…read moreworking on a pool but took the time to diagnose my problem over the phone. Provided valuable information that allowed me to fix the problem myself without having to dig up my lines or do further testing. I offered to pay him for his time but he said that wasn't necessary. Very thankful for his assistance and willingness to help solve my problem.

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

I called them to help me to open my swimming pool and they told me that i need to deal with another…read morecompany. They built my swiming pool, they open and close it evey year since the y built it. I just did not ask them last year to close it and now they do not want to deal with me!!!!!!!

Bought a pool table from them and it was a floor model so I managed to get a fair price from them…read more It was an item I was able to negotiate. I have heard they are very good but expensive in the pool/patio furniture area but I don't have first hand knowledge. The staff is extremely friendly and helpful and for that it is worth giving the place a shot. The store in Salem is bigger and has a lot more selection than the store in Hampton.

We were having a lot of issues with our Haywood cartridge filter. We were lucky enough to be able…read moreto talk with Steve about the issue and he advised us on how to add the closing chemicals without the use of the filter. He was also very knowledgeable on the filters and pumps. He helped us to decide on a much better filter to use going forward. He did not use any upsell tactics and was very upfront and honest with us. We have always had good experiences at Bemisters