What a fantastic experience!! From the initial phone call to…read moremy 1st session. Jennifer is truly a professional in all aspects of massage therapy. You fill out a questionnaire, so she can assess your situation. Recent surgeries, medication's you're taking etc. She's got 2 decades of experience with various techniques & styles of massage & uses them accordingly. Her room is soothing & relaxing. Hot towels are very relaxing, in addition to her hands. Everything was explained before implementing it & she knows the body & intricacies of all the muscles, tendons, bands etc. Jennifer is a real hidden gem in our area, not only as a dedicated Masso therapist, but a good person who cares about others (something thats missing in this day & age) Very grateful our paths crossed & have more scheduled appointments. Keep doing things the right way... Thank you again!!

To feel relaxed is an understatement! As soon as I walked in, I was greeted with the utmost…read moreprofessionalism by Jennifer. This was my first massage in a very very long time, I was a little nervous, but right off the bat Jennifer made me feel very comfortable. The massage room is extremely clean. Great choice of aroma scents for the oils even the hot towels are sooo nice! I got her 90-minute massage, my neck, shoulders, head and calves are the spots I really needed work on, she focused mostly on those areas, but she absolutely made the rest of my back and legs feel just as good as th areas I asked her to focus on. This is without a doubt one of the best massage appointments I have had in a long time. I have already rebooked with her in the next couple of weeks 5 stars all the way. Highly Recommended!! You won't be disappointed!! Thank you, Jennifer!!

I purchased a couples massage Groupon to go with my best friend (my husband hates massages, he's…read morecrazy)! The price was absolutely right, it was only $50 for a couples massage, but I feel now I should have realized what I was going to get for $50! Booking the appointment wasn't that bad, it was just a two turn game of phone tag which I can handle. I'm going to preface the following with: I'm a massage therapist, so I have a fairly high standard for massage and certain massage practices. When I booked the appointment, Renee (the owner, I'm assuming), informed me that there was an additional $30 fee to cover sales tax and gratuity. I let it go, because I had already bought the Groupon, but I did not like the fact that she added her gratuity into a "fee". I feel it's shady business practice and one that will not bring returning clients through the door, but I'll get to more on that in a minute, on to the massage! As for the massage, it was a very basic massage, it wasn't bad, but it wasn't necessarily good either. The office is located in the City Club building and it's a little hard to find unless you know downtown Cleveland well. The massage room was small and cramped, and it seemed like I was suffocating when I was face down on the massage table because there was a space heater fan blowing right in my face. There were no intake forms to fill out or liability waivers to sign, which I thought was odd. I've always had my clients do intake forms and sign a liability waiver. The waiting area was a eating area for everyone that shares the 10th floor in the building so I thought that was a little odd. I had Renee and my friend had Tanya from Tanya's Infinite Touch, I'm guessing they work together for the couples massages, they seem to share that tiny space, so I'm guessing that's how it work out. Renee worked out some my knots, but she did some joint work that I'm normally not a huge fan of. Joint work is hard to do correctly without injuring someone, so I'm very picky as to who I allow do it on me. She didn't ask me if I wanted specific areas done, she just kind of did her thing, which for the massage novice is fine, but for someone who not only does massage therapy for a living, but also has had a million massages in her lifetime, I would probably be more mindful to ask if there were any specific areas to work on. My friend thought that Tanya was too rough and had too long of nails to do massage properly. As a massage therapist, you should know that you shouldn't wear nail polish or have long nails. As we were leaving, I paid Renee the additional $30 that she stated covered sales tax and gratuity.. Charging the sales tax, I completely understand, however, I don't HAVE to give you gratuity. You have to understand in this business that gratuity is NOT required. It is always appreciated, but NEVER required. It really threw me off that they were requiring that I leave gratuity when I didn't have to leave anything. The funny thing is, I ALWAYS have tipped my massage therapist wherever I have gone, at least $20, sometimes more if the massage was amazing, but never less than $20 especially if I was using a Groupon. If Renee hadn't said that gratuity was required, I would have left $20 each for Renee and Tanya and paid the sales tax on top of that, but because they made me obligated to give them money I didn't have to give them, they got less. I or my friend will not be going back, I don't want to have to be demanded to give them more money. Oh, well, their loss.

I purchased a Groupon for $25 for a massage. When I called to schedule, Renee informed me that…read morethere is an additional $20 that I am required to give her on the day of my appointment. This was not mentioned in the Groupon deal. If the extra $20 is mandatory, she should have run the Groupon for $45 instead of $25. That's almost twice the amount I bought it for! Kinda seems like a scam, or at the very least terrible business practices. Ironically, I probably would have tipped more than $20 had it not been for her requiring it. On a positive note, Renee herself was very nice and conducted herself professionally for the most part. The massage was relaxing, although I've had better. I can't say I'll be returning in the future.

Been receiving fantastic massages from Cheryl for years. She can adjust from deep tissue to light…read moretouch, sissy massage - whatever your preference. Plenty of parking, couples massage available, some early evening /weekend hours.

I have been a getting massages from Bernadette for many years and finally got on here to write a…read morereview. Since I am coming from out of town Bernadette goes out of her way to make sure we can find a time that works for both of us. I love the ambiance of the building. As soon as I step through the front door I am immediately more relaxed. Bernadette's massages are the best. She askes about how much pressure I like and check in to make sure I was happy with it. Perfection. Since my Mom knows her pretty well (she's been going monthly for years) we chat in the beginning and then are silent for the remainder of the massage. Just the right amount for me. I highly recommend Healing Hands and Bernadette's work.

I have been coming to Essential Elements for about 15 years now, and this place never ceases to…read morecontinue improving the quality of your relaxation experience. The employees are dedicated and seem truly invested in ensuring a satisfactory experience. The owner Natalie is one of the kindest, humblest and overall sweetest people I have ever had the pleasure of knowing. For the millions of clients she has, I am surprised she knows me by name. I can see why this place has been awarded so many accolades and can attest to their commitment to customer service. They have moved several times, to bigger and nicer places, and I keep following them! Parking is a breeze with a large parking lot which it shares with other small businesses. Ok the massages, I love deep tissue! and deep tissue is what they give. Please be honest and tell your therapist if you want the pressure more firm or less firm. They do not get offended at all. They are receptive if you are down for small talk during massages or not (I personally do not). The beds/rooms are well kept and zen inspired. Still skeptical? they have promotions on groupon right now!!! Take advantage, I would not want you to miss out on the best massage place that CLE has to offer.

This place was great! The staff was courteous and accommodating. It didn't take long for My friend…read moreand I to be whisked away to a very nice and relaxing room. Where we enjoyed great massages. This place is definitely recommended.

Got the name from Groupon and wanted to try it out. Wasn't sure how it would be as inside was a…read morelittle cheesy. However, their massage room was peaceful, clean and relaxing. The massage was one of the best I have ever had. Will definitely be returning.

During a massage, two different people should not be doing services. Also, in the middle of the…read moremassage, no one should walk in the room and start talking to the other person. Lacking technique in massage.. a lot of rubbing up and down, but no use of any real technique. Very disappointed..

The crew there really knows how to give a good massage, I have a lot of stress in my neck, and…read moreshoulders, I know it takes a while to get the kinks out, but they did a pretty good job

I did a walk in and paid $60 for a hour long massage. Half way through, the lady asked how old I…read morewas (I'm 20. Young, but still an adult none the less). She then proceeds to tell me she can only give me half an hour cause of my age. She gave me $20 of my $60 back, but I have had no issues anywhere else with age discrimination. I am disappointed in this place, I've heard so many good things about it so I was excited to go. Wouldn't recommend

If you're looking for a relaxing afternoon, keep driving. However, if you're looking for a textbook…read more'rub and tug' joint where the 'massage' is just a legal formality, you've hit the jackpot. I'm honestly impressed by the "therapist's" commitment to avoiding my actual muscles; her ability to miss every spot I pointed out felt less like a mistake and more like a choreographed art form. It wasn't a foot massage--it was a thirty-minute awkward caress in a room that smelled like desperation and expired Pine-Sol. A total waste of money, unless you're there for the 'shady' extracurriculars.

My wife and I regularly get a couples deep tissue massage. Roughly a dollar a minute. And…read moreabsolutely worth it The masseuses are absolutely amazing!!

I grabbed a Groupon from here after seeing my friend's excellent manicure from Chi Energy Spa…read more I bought a manicure and pedicure appointment for my birthday. The building is off the beaten path. It's the old LTV Steel corporate offices. The Annex building 2 is all the way to the left, you cross through the walkway and when you get to the office, knock on the door. The door is locked for privacy reasons, I presume. My pedicure and manicure looked really good and lasted at least a week. It was a relaxing and calming appointment in a nice secluded atmosphere. My manicurist was friendly. We chit chatted a little bit but then she let me just relax. She was patient while I took forever to pick my colors and was thorough in her application. Like I said, it was a really good manicure. From the website, it shows they provide other services such as hair removal, make up application and lessons, massages, scrubs, and facials. I got a basic manicure and pedicure but they also provide gel and Shellac. I wasn't quite sure what to expect but I really enjoyed this. I will be back!

I bought a groupon for a manicure/pedicure, and went in not knowing what to expect. I was…read morepleasantly surprised at how fabulous the appointment ended up being. The spa is located in a slightly remote area, but the rooms are well kept and provide a serene atmosphere. My manicurist was very professional. She was patient, was meticulous with the job, and the end result was fantastic. Definitely will be going again!