Signed up for the annual irrigation treatment and paid for the services (for the entire year) via credit card. Appointment for services was scheduled a few days later (they only have two windows - Morning - 8-12 - and afternoon - 12-5). Naturally took the day off to ensure I'd be there for the first visit and so they would not have to wait on me. Needless to say, nobody showed and now I've lost a day's work. Sent a notice to the company (the person that signed me up) first thing the next day (at 5 a.m.) asking for a refund as we're not off to a good start (you only have one chance to make a first impression). Waited most of the day for a call but none received (shows you how important new business is). I finally had to call them. Seems the telephone number I provided was not communicated properly and they claimed they were at the house but nobody answered the door (funny, I was home and heard no knocking or, heavens forbid, the doorbell ring). Although they volunteered to send someone out the next day (Saturday), I've politely declined and requested a refund of the annual fee. Unfortunately, they have to check with their accounting department (interesting, nobody had to check with the accounting department when you took my money) and a promise was made to call me within an hour. You guessed it. It's now been over an hour and no call has been received. I will have to call again to find out what's up as when I make a promise I go out of my way to keep it. If you get the chance, run from this company as they're sloppy and don't seem to have their act together. At least I'm not fighting over getting something fixed and having to put up with this kind of poor (or in this case non-existent) service. read more
