Dealerships can vary in terms of customer service and Grapevine Honda is no different. My home…read moreHonda dealership is McKinney Honda, however, Grapevine Honda is closer to my office so I took a chance. Here are my two experiences, both from the last month, with my certified pre-owned Honda CR-V. 1. I was having battery issues as it wasn't holding a charge. I had AAA diagnose the problem earlier in the day and the tech indicated it was a bad cell preventing it from holding a charge. Because the CR-V had an extended warranty and certified pre-owned, I thought perhaps the battery would be covered under warranty so I took it into the dealership. Unfortunately, Grapevine Honda said the battery was not part of the warranty and it would cost $300 for the regular battery and $450 for the H5 battery which my model CR-V required per the sales advisor. I ended up calling AAA again and had them install the H5 battery for $244 along with a 3 year warranty. The mark-up for a car battery at Grapevine Honda is insane. Service interaction was good, but the price gouging is unacceptable. 2. Maintenance code B127 popped up on the display, which meant I needed an oil change. Grapevine Honda was running a special on oil changes, so I went there due to the proximity to my office. Part of the multi-point inspection showed that I needed to change my transmission fluid as there was no record of it ever being changed, so I approved of it based on the history that was presented to me in the moment. However, when I got home late that night, I reviewed the certified pre-owned checklist paperwork and the transmission fluid was indeed changed prior to buying the vehicle 5 months before. The next day, I talked to the service advisor, Kyle Guyette, who helped research further and discovered that the Honda database (EVRM) did indeed show that the transmission fluid was changed a few months prior. (Apparently, Grapevine looks at Carfax data on vehicles as EVRM may not always be accurate; in this case the Carfax data was missing work that was done on my CR-V.) Nonetheless, Kyle was able to resolve the situation and issued a full refund on the transmission fluid flush that was done but not required. I appreciated the fact that Kyle was very professional and handled the situation extremely well by making things right - there was no hesitation or trying to deny or negotiate. Bottomline: work was done that was not required to the vehicle, but Kyle rectified and resolved the situation professionally and quickly. Because of this, trust has been established. The next time the CR-V needs servicing, I will be working with Kyle, who I highly recommend to anyone who has a Honda that requires maintenance or repairs.

I had a very disappointing and unprofessional experience with this dealership and would not…read morerecommend them. I was shopping for a used Honda and from the start the process lacked transparency. I was initially given a quote sheet with no APR information and had to ask directly for the interest rate details. When financing was presented, I was pushed toward high-interest in-house options over long terms, while my pre-approved credit union financing was dismissed as "impossible," despite being an approved loan Throughout the process, I experienced repeated high-pressure sales tactics, including attempts to discourage outside financing, minimizing the value of an independent mechanic inspection, and creating false urgency by implying other buyers were actively interested in the vehicle. I was also asked to provide my mechanic's photos and documentation, which I found inappropriate. After I chose not to proceed, the dealership escalated contact attempts beyond normal customer communication, including contacting my employer using information I provided and reaching out to my manager in an attempt to get ahold of me. This was unnecessary and unprofessional. Overall, I did not feel the dealership operated with transparency, professionalism, or respect for the buyer's financing choices or boundaries.

Personally will not come back to this branch after the rushed customer service I've gotten from…read moretheir manager, Colten. We came during noon and there was no line. This was my first time coming to this branch as I usually go to the location near my home. But today I was visiting family, and we decided to go to this AutoZone on the way to gather several things and possibly ask questions. We got assistance from Colten; right away I can tell he's busy as he was interrupted multiple times and we were left standing at the kiosk. I didn't mind this, but what got on my nerves is how he rushed the process of finding our items. After finding 3 of our items he immediately checked everything out and added me to the rewards program. No asking if we have any questions, offering to print information, if we are looking for anything else, if we want to enlarge the photos of the items found etc. After adding me to the rewards program he told me the total. I said to him, "Can we check for the other items we need before I pay?" He cancelled the transaction and asked us what else we need. By then my mood was soured because it really felt like he did not want us to be there, despite no line and no reason to rush us out. We were looking for information regarding the radiator overflow box and he nearly added it onto my cart without asking if it was even something we wanted to buy today. No asking if we have questions, see alternative options etc. We had to ask if he could print us the information and enlarge the photo. The entire time he never once smiled. Never greeted us and spoke to us in a rushed tone and deadpan expression. As I wanted to get out of there, I paid what Colten found for us and left without asking for more details. Honestly for a manager with poor customer service like that I'm not sure why he bothered to assist us if he was that busy. I would rather wait to get assisted properly with time and care by his staff than to deal with him again.

I returned a battery after my dealership told me it was incompatible with my vehicle. I had just…read morepurchased the battery 6 months prior. Brandon ran multiple tests on the battery and explained everything patiently. All 3 tests showed the battery was in perfectly good condition. He could have brushed me off, but instead he helped me understand what was going on and treated me with genuine respect. The situation with the dealership ended up getting resolved, and when I went back to AutoZone, Brandon told me a woman came in late that night with children and needed help with a battery. Brandon gave her the one I had returned. That level of compassion and integrity is rare. Brandon didn't just help me - he helped someone else in need. Customer service like that deserves to be recognized. Thank you, Brandon, for being patient, knowledgeable, and genuinely kind.

The store is small and well organized, with a small, but knowledgeable staff. The reason for my…read morefive start review, though, is the incredible level of personal customer service I've seen. In the store the other day, I overheard one of the employees speaking with a young girl and her parents about a Pokemon watch battery they had replaced. i guess the watch wasn't really built for long term use ( or had broken ?) , because the gentleman was explaining to the girl that they needed to replace the watch. Not only did he address her by name, he had personally researched replacements as well as the names of the Pokemon featured on the watch. The family walked away delighted, and rightfully so. I'm impressed by the small-town service this corporate company has consistently shown, and I will be back nest time I need a phone battery.

Brought my truck in thinking it needed a new battery. They installed one and off I go. Within 5…read moreminutes the battery light illuminated on the dash and I noticed the discharge needle well into the negative range. I called them and was told this was normal with a new battery as it "learned" a new vehicle. I was told to drive it about 20 miles and all would be OK. My wife got stranded in the middle of a 4 lane highway. The truck required towing to a mechanic. Found the voltage regulator failing. They insisted that any reputable battery dealer would have checked that when installing a new battery. I called Interstate back and was told, "You didn't ask us to check the system". Not good.

Robert was my salesperson. He was very professional and eager to help. My wife and I arrived there…read moreto look at a Ram 1500 truck, kinda late in the day. We had another appointment late that evening and didn't have as much time as we would have liked. However, Robert did his best to move things along quickly. It would have worked, I think, but looking at the traffic jam that was building up on the freeway outside made me think we needed to leave a lot earlier. Still, most of the paperwork was completed and I decided to pick the truck up the next business day. Both Robert and the finance guy, Dax(?), were awesome in getting as much done as quickly as possible. Not their fault I decided to postpone. Robert took care of the two concerns I had about the truck and everything was shipshape when I picked it up. The price was good and there was no pressure. Thanks guys!

Called to see how long it would be to remove a service code that was popping up on the vehicle…read more They stated it would take 8 minutes on the phone so I came in because this time was realistic. Once I arrived, they told me it would be 15 minutes for them to remove the code. Then I waited 40 minutes for them to remove a code on the car. I would have preferred they stated the truth from the beginning. However the positive news is that they fixed it and for that they deserve 3 stars.

Sad to see that Blair Automotive has taken over Import Car Center...they were so PERFECT with what…read moreI needed in an automotive service center. Really gonna miss the guys!!!

They are taken by a new company however they still took care of the warranty on my engine mounts…read moreand services my vehicle to the satisfaction. I would highly recommend this for any Audi repairs.

Great customer service and pricing! I had a very smooth buying experience and they treated me with…read morea high degree of respect, ethics and integrity. Very refreshing experience! Brandon, Jett and Shane made a great team finding me a very specific vehicle, color, and trim, going completely out of their way to make it happen. Couldn't be more excited! Thank you guys!

Thank you Q! If you're in need of a vehicle ask for Q. Made the process so easy and simple, felt no…read morepressure at all. Helped me get the vehicle I wanted at the price I wanted! Couldn't be happier with my experience!

This company make the best 12v battery charger I have ever used. The customer service and warranty…read moredepartments are outstanding! My charger works on my car, bike and boat! I'm super happy with it and they have a adapter that will charger 4 batteries that I can wait to get my hands on!

I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland…read moreGumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!"

I had an excellent experience purchasing my 2024 BMW iX from Sewell BMW of Grapevine. I spent…read moreseveral weeks researching iXs across the country, and the team was responsive throughout the buying process, answering my questions, providing the inspection report, CARFAX, build information, and everything I needed to make an informed decision. They were transparent, professional, and there were no surprises. Since I live about 200 miles away, I really appreciated that they accommodated my long drive by having everything prepared before I arrived. The paperwork was ready, the vehicle was exactly as described, and the entire transaction was efficient, allowing me to get back on the road quickly. After I got home, I realized the 120V adapter for the BMW Flexible Fast Charger was missing. In fairness, I was in a hurry to get back home and didn't notice it before leaving the dealership. Once I contacted Sewell, they quickly located the missing adapter and shipped it to me via express delivery. I really appreciated how promptly they resolved the issue and stood behind the sale. What impressed me most was that the level of customer service didn't end when I drove off the lot. They followed through, communicated with me, and made sure everything was taken care of. I'm extremely happy with my iX and the overall experience. Even though I live about 200 miles away, I would absolutely go out of my way to purchase another vehicle from Sewell BMW of Grapevine in the future. I highly recommend them to anyone looking for a BMW.