Mark is my hero. He has come to my rescue not once, but twice, and has always gone the extra mile…read morewhen I needed him most. A week and a half before I was scheduled to fly across the globe to spend a month in Taiwan, the Toyota Corolla in mint condition that I'd bought from Mark 3 years ago was totaled in my own driveway while I slept, by a drunk teenager who tried to pull a hit and run. His mom turned him in the next day, but I was still stuck with the problem of taking care of this accident, finding a good car that I could afford with my insurance money, and getting it registered before I left the country. In truth, it was an impossible task. Mark and Crestwood to the rescue! Not only did Mark find me a car that I could afford and that I absolutely loved, he also took care of the registration and paperwork and managed to get it all pushed through for me in time for me to catch my plane. When I returned, jet lagged, a month later and freaked out over every little noise that the car made after having to sit for 30 days without being driven, Mark was as calm and patient as a good father would've been when I called him, sometimes twice a day. and drove the car out to ask "are you sure??" Every little noise turned out to be nothing, just as he promised, and in a couple days the car was purring like a kitten. What I appreciated the most about Mark was his sensitivity, not only to the urgency of my problem, but to my state of mind and my nerves. In all the years that I have known him, he has never once made me feel like an idiot for asking even the silliest of questions. He really understands and cares about people. And he will never let you down when you place your trust in him. Do I recommend Mark and Crestwood when you want to buy a used car? That is a resounding, 100% YES!

I was recently on the hunt for a new Jeep and I had a couple of bad experiences with other dealers…read morefrom hidden fees and vehicles being in poor condition even though they were supposed to be excellent I saw this one at Crestwood and I called Mark to set up an appointment and write from the job. I noticed a big difference. He is not your typical sales person. He was upfront and honest about little imperfections on the jeep and things that could be fixed he had no hidden fees or anything like that, and he helped me out with all my paperwork. I would gladly do business with him again in the future.

Used them to work on equipment over charged for job used wrong material in equipment. When I tried…read moreto schedule for equipment to be repaired very difficult on the phone customer service was very unprofessional. Will not go back.

I highly recommend this dealership. Angela, one of the owners, is one of the sweetest people you…read morecould ever meet! She could write a book on how to make car shopping as stress-free as possible. Friendly, warm, professional...Angela is the best at what she does. You can expect fair prices, and excellent customer service. I couldn't be more pleased with my car buying experience.

Ai will recommend this place to everyone. They are thorough and ask permission to do everything.I…read moreleft wth my truck good as new for a fair price from a good person who cares about my safety and the integrity of his work Calos .Thank you . WilliamM

These people sold me a poorly functional car. in ten months I paid 6k for the car , 3k to repair…read moreit and 1k to insure and registrar it. I was sold a lemon, expressed my concerns & informed them i may seek legal counsel. there response was too bad it's your problem and then began lying stating to them , that I allowed other people to use the car. which is none of their business but that was untrue. They attempted to fix a headlight which they didn't , and claimed they had to take the bumper off which they didn't , I was not alone that day and have a witness. If you want fake customer service take your chances. it'll only cost you 10k. DO NOT BUY FROM THIS PLACES. LIES & poppycock!

BEWARE!! DARTMOUTH MA Do not go to this place. I recently walked into this place hoping to get a…read moredecent deal only to realize this place is a complete scam. First off normally when your walking around a car lot your almost always greeted by a sales person that is pretty knowledgeable about what's on the lot. This place don't even talk about the cars until they get your info and finances in their system. Not to mention the inside is so outdated the offices all have faded advertising and dirty certificates on the walls the rugs are dirty the employees are miserable not to mention fake and very judgmental. Finally after getting my info in the system we talked about a 2013 Volkswagen Golf that they wanted 13000 for mind you this car is 8 years old with 113000 miles on it and they wanted me to pay $440 a month not including insurance. This car is valued around $7 to 8000 max. For $440 a month will normally get you into a much better car newer with less miles. Overall it would be close to $600 a month with insurance which they wanted full coverage with contingency's. $600 a month for an 8 year old car with 113000 miles on it such a great deal huh considering with in the first 3 months I'll most likely have issue oh wait but for $7 extra a week I can get a warranty... When I questioned The " salesman " Brian about it he proceeded to explain that the goal is to not set people up to fail when that is exactly what they want you to do. Before going to this dealership I did some research only to find out that the Massachusetts attorney general had a lawsuit against them for scamming consumers and messing up peoples credit. Im surprised this place is still open to be honest... this is a glorified junkyard I really hope this helps because no matter how good or how bad your credit is I do not recommend going to any JD Byrider

I'm not here to bash anyone in particular, but I am here to leave my experience of what happened…read morewhen I went to look at cars. First off let me say that my credit isn't stellar. I arrived with everything they ask me to bring. Proof of income, proof of address and my drivers license, for myself and my co-signer. I was then asked for my landlords phone number and right then and there asked to see what cars I was being offered and Brian rattled off roughly 5 cars. I asked if we could go outside to see them and he said (and I quote) "We don't like to let people see the cars before they see our finance department because we don't want them to get excited in case they aren't approved". So I'm guessing test driving anything was out of the question as well. I asked about me pulling car fax at my expense and he said that they did something similar to car fax and left it at that. At that point we had been sitting there for about 5 minutes Brian told me I'd have to put $1000 down and payments would be $500 a month. How did he come up with that before I even picked a car out?! We got up and left. I've financed cars in my lifetime, I've bought cars outright and I've never been told I wasn't able to see the cars before I saw the financing department. That doesn't make sense. Why would I let someone run my credit (again bc Jay had already run my credit) before I even know what car I'm going to be purchasing. Just be aware, the $99 down or even zero down is false advertising. Read the fine print (there is none), ask questions, stick up for yourself. This whole 5 minute scenario raised big red flags for me. At this point it worries me that they have my financial information, my co-signers information, my landlords name (thank god i didn't give his phone number). It's worrisome too think of the condition of the 5 cars I'd have been offered AFTER being approved. I was even giving them a chance after reading the horrible reviews on the BBB website. Thankfully I'm not a pushover, and I'm not desperate. Please stay clear of this place. The website makes them sound like an absolute dream. They will put you in a car that has over 100,000 miles on it (I forget which car Brian had mentioned, but it was over 100,000 miles) and you'll most likely have problems well after the warranty runs out and you'll still be paying for the car. Do research, look on the BBB website, and LOOK AROUND. There are better places that offer financing to people with less than stellar credit, I promise you that. I found a place that same day. I was able to test drive cars before even running my credit. I'd hate to see someone that doesn't have experience with these types of places and are desperate for a car get blindsided by Jay and Brian. I emailed Jay this morning to let him know I'd be leaving a review of my experience. These are facts, this was our experience. Good luck in your search for cars. There's a place 1/2 mile up there street at the set of lights that will treat you well. As I end this review, I will say I have proof of being told I couldn't see the cars before hand, and leave it at that. One last thing, if you sort the google reviews you'll see 141 reviews were made by the dealer, it'll say "by JD Byrider" all 5 stars- that's one more red flag.

DO. NOT. GO. HERE…read more Went to go look at cars here a few months back when I was looking for a pre-owened, but reliable car. I was considering a Honda Accord they had, but was really unsure, and just wanted to get an approximate monthly payment based on my credit score (which I know). He said they couldn't do ANYTHING until they had all of my information, and I repeatedly refused to give him my SSN because I wasn't sure, but then finally caved because he said they couldn't do ANYTHING until I filled out some paperwork. I asked him not to run my credit but for finance just to figure out some numbers because I wasn't sure and didn't want my credit to be run at all. I left after he agreed to that... then it got bad. The next day, the salesman called me constantly, texted me, begging me to go back there to buy a car. He told me that my credit went through and we would be able to proceed with the payment price I was looking for. I made it very clear that I wasn't sure yet and still wanted to look around and thanked him for his help. The texts and calls didn't stop until I threatened to tell the police that he was literally harassing me. Fast forward a couple weeks later... I began getting letters in the mail from banks saying that my loan application was denied. It had the name of the dealership on it and everything, so I knew it came from them. Over the course of about three months, I received over 20 letters in the mail from banks saying that my credit was denied. I can't imagine ever buying a car from there based on this experience with them... I feel bad for anyone who has done business with them!

On September 20th 2014 we had purchased a 2002 Jeep Liberty Sport 4x4 VIN # 1J4GL48K82W269439 with…read more167,660 miles on dash. My salesperson was Eric and business manager was Shawn. During the process, I asked about a warranty and was told 30 days 1000 miles. I inquired about an extended warranty and was told that they didn't offer one with this vehicle because it was not worth it given price of the vehicle. Seemed weird but what did I know, we just assumed that the lender would not offer it. So on the same day we took delivery of the vehicle and noticed there were several problems that needed to be resolved even before we left the dealership The issues were as follows: Drivers seat was broken Rear passenger door handle broken Noisy differential (grinding and banging sounds Intermittent) Hard Shift from drive to park With these issues at hand, we made an appointment to bring the truck back to have these issues repaired. When the truck was returned to me the next day, the rear door was fixed. The seat, I was informed, needed to be ordered. I was also told the tech said that the banging and grinding noise was "just a jeep thing". I came back about a week later to have the seat fixed. I dropped off vehicle only to receive a call back at the end of the day saying "they sent us the wrong seat". This now goes on for almost a month. Repeat phone calls and voicemails were left without a reply. Finally, after Richard accepted a job with Tasca Cranston, he asked his trainer for guidance on the channels to follow in order to have these issues addressed. After a few different problems including the heating system and several visits to Tasca Nissan for repairs STRONG concern about this vehicle had arose. I had inquired at that point about them simply taking the vehicle back and placing me in a vehicle that worked properly. Instead Mike insisted on repairing the vehicle. While at Nissan, I asked for a history on the vehicle and repair orders which I still hold in my possession. Fast forward over the next few months, the vehicle has been towed on 3 different occasions by AAA. The 3rd time was literally the day after we received it back from Nissan service following the 2nd time it was towed, where they had it for a week and we were assured the vehicle was properly functioning. The oil as well as the check engine light came on during the ride home from Nissan and unfortunately the service department was closing by the time I picked it up so I couldn't turn around to return it. By the next morning it would no longer drive resulting in the 3rd tow. The time after that we made it to the Gano street exit and had to turn around because the oil light came back on again. As you can see, this has been a constant cycle of the same issues over and over. After several returns for repairs, at least 8 different times, the vehicle currently has less than 3200 miles since day of purchase. The last time it was brought in for service, John D said "I can't with this piece of shit truck. I don't even want to see it, bring it to Nissan and let them deal with it" Now we are in the midst of a terrible winter and this lovely Jeep Liberty 4x4 is down once again. This time the Drivetrain differential is grinding, 4x4 will not engage, the brake light & abs light are on with the speedometer and odometer no longer registering. These issues all relate back the initial concerns I had when I first purchased the vehicle and was told there nothing was wrong with it. I am quite upset that I paid off this vehicle in December and can not drive it again because I was sold a lemon. I am disappointed that I originally purchased this Jeep, whole heartedly believing that since it was a certified Tasca vehicle that I would have a safe and reliable vehicle. At this point I need to get this vehicle fixed once and for all or need to replace this vehicle. It is not fair to a consumer to have to go through all of these issues. Sent this as an email last night and no contact from POF or Tasca Owners which were CC'd on email.........LOVE THE LEMONS!!!!