I normally do business at the Lenexa location and the LS is just as good. Everyone was professional, polite and accommodating. Looking forward to my next eye exam. I'll definitely consider using them. For now, I've just been seeing them to purchase frames and do adjustments. read more

the worst eye care place I have ever been to. Don't waste your time and money going here. I have eye insurance and I get a free pair of frames and they still wanted to charge me over $600. they were nice until I told them I don't think I should have to pay that much and then they got very rude. I called later to verify the price with insurance and that person was rude too read more

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because they are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE! read more

The doctor was competent enough but the office staff is garbage. I got trial lens they were great! I was told no follow-up needed they'd send the rest of my conta to my house. 3 weeks later no lenses. I call. They say I needed to call them to say it was good to go. (You'll notice that's not what they said in office.) I tell them they are can you please give me the lenses and the glasses I ordered. They say can do! That'll be $800 after insurance! I push back and say no I pay for great insurance but it's wonky and I explain how to run it. They say they'll call back in a couple hours once they try it. That was over a week ago! Since then I have tried to call them multiple times on multiple days but their front desk is not answering! I'm going to drive up today get my prescription (which they must legally give) and go somewhere else. read more

Iv'e been going to Custom Eyes here for years. They provide a wide selection of contact colors and glasses. Service is superb, staff is super friendly and professional and the place is squeaky clean. I highly recommend this place! read more

I've been going to DR Drakes practice since they were in Independence Center & the Mission Mall. I now go to the Lenexa office. Everyone there from the receptionists to the other doctors are always nice and inviting. Once I had scratched my eye around the thanksgiving holiday, a Doctor met with me at the office to get me some eye medicine. Ill never go to another eye doctor. read more

We are visiting from Colorado, and my son forgot his contact lenses. The staff at CustomEyes, in particular, Emily, helped me to get enough pairs of contact lenses for my son to make it through the weekend. We are so grateful, and if I lived in Missouri, we would be patients here! read more

I've been trusting Dr. Drake and her team for a good 25 years with the care of my eyes. Thru this time, they've been in 3 locations out East. The common thread, and the reason I return, is the combination of personal and professional care Dr. Drake and her team consistently bring. She evaluates carefully and shares honestly what she discovers and her approach to solutions for you. These characteristics trickle down to the staff she selects to care for you as well. I highly recommend. read more

Annual exam at CustomEyes. It was the usual over-the-top awesome service from Dr. Drake and the team. Wow!

This is my second year with Custom Eyes! I am BEYOND excited to continue to do business with such an incredible company, or should I say family!! That's how I am treated when I am there! I drive from Parkville just to see Dr. Genilo and her wonderful staff. Being greeted by Emily, who has been there for several years and always knows me by name, I feel like I am home while I am there. I am always updated on when I need to check for cataracts and the entire staff is ALWAYS friendly to everyone. The newest addition Jeanette is such a wonderful addition to the family and already informative and kind. The only recommendation I would like is that Tara from a different department would please stop coming over to Emily when Emily does not require her assistance. This has happened twice now when I've been there, and though Tara is into fitting glasses and I do contacts, I would rather her not make me feel uncomfortable. She is honestly the only thing I would like to see change. I love my family at Custom Eyes, I unfortunately did not see the Dr. Drake's, but I know when I am there, they always greet me with a smile and a hello!!! Please go to this beautiful place!!! read more

I cannot say enough good things about Custom Eyes! I switched to Custom Eyes when my former optometrist relocated out of town but the transition was easy! From the interaction with the reception staff to the checkout, every person in between is friendly, efficient and just fantastic! I've seen two of the doctors so far and they've both been excellent! read more

Great experience!! I went to the Lee's Summit location and parked right in front of the door. I was greeted when I entered and the paperwork was explained. When I returned it to the desk, I didn't even have time to sit down again before being called for testing. I waited for the doctor about two minutes Dr. Linda Drake was awesome. She was very friendly and answered all my questions thoroughly and patiently. I never felt that she was rushing through my exam to get to the next patient as happens in some other offices. Everyone on the staff was smiling and helpful. read more

This post doesn't even deserve to have 1 star on it. I have been a patient with Dr. Scott Drake for YEARS, enough that we call each other by name and he sees my family, etc. He has given me that same brand of contacts forever and they cause no harm to my sight or to my eyes. Every check up that I have is fine, no changes usually, every now and then I'll need a new strength but other than that my eyes are fine! I understand that it's "part of business" but, my last 3 appointments he has tried to get me into a new completely different lense and they're office knows that my insurance does not cover them. They tell me I need to pay $600 just for my lenses! So, with that being said they're office keeps cancelling my orders for lenses I order through a site of my old ones EVEN THOUGH MY PRESCRIPTION IS STILL GOOD FOR SEVERAL MORE MONTHS!! Ugh! That's just making the decision to be an asshole. Long past "professionalism" Will not be returning to their fucking office, not paying anyone a penny! Go piss up a flag pole Scott Drake!!!!!!! read more

Dr Linda Drake is so conscientious about taking care of my eye health, I trust her completely.

Amazing job. When we first walked in for an exam I was quickly tested and found out I should be prescribed for glasses or contacts. During that exam we were able to schedule a follow up two weeks later and get my contacts. When we picked them up we also got a pair of glasses for backup. They were able to cut them within an hour and we were set. Great optometrist, will definitely keep coming here. read more

I am always so impressed with the entire Custom Eyes staff. I brought my nine-month-old in for his first exam, and everyone was very welcoming and helpful with keeping him happy and entertained. I appreciate the thoroughness from all three doctors I've met, and at my recent appointment the assistant noticed on my form that I was breastfeeding and spoke up when we were about to dilate my eyes. The risk was minimal, but we held off on dilating. I greatly appreciate that attention to detail and care!! read more

I have been going to Custom Eyes for many years now. The doctors & staff have always been helpful & friendly. I feel that they are concerned about my sight & the health of my eyes. read more

Dr Scott was not available, so I was seen by Dr Enevoldsen. He was just as thorough and even took the time to do a contact fitting with me...he didn't pass me off to an assistant. Furthermore, he actually gave me great advice for putting the contact in instead of watching me flounder! I am so thankful to have found custom eyes. The best eye care my family has ever received. read more

Great experience! Personable and friendly staff! The doctor was great in handling my almost two year old and took the time to explain everything to me! read more

Doctors were nice, but the people working for them are terrible! Apparently not aloud to have a concern or say anything bad. Do not say anything if you have problems with your contacts or glasses. You'll just get fired as a patient . I'm still not sure what I did wrong. Won't go back and neither will my family. Never been treated so bad. read more

We love the Doctors at Custom Eyes! They have great service and are very kid friendly.