This company charges a fee to come out for an estimate. I suppose maybe that's just how things are…read moredone here in Georgia, but their fee is substantially higher than other plumbers. Their estimate was outrageous- we needed two outdoor faucets replaced that were leaking. Their bid of $1200 included over $1,000 in labor charges alone. I asked for a breakdown of charges but didn't really get a clear answer. I hired someone else, licensed and bonded, and the job took 90 minutes, including a run to the hardware store. $1,000 for basically an hour of pretty simple work felt like an incredible ripoff to us. We paid more for the estimate fee to Cross and Sons than we ended up spending on parts and labor with a friendlier company.

Hi Kristina, I just…read morewanted to email you all and let you know what a tremendous job that James and his helper did making the issues right on the water heater on Friday. James was extremely professional and extremely knowledgeable!! He was very accommodating and apologetic on the phone when he called me back after speaking with Ben. Anyway, I just wanted to share my complete satisfaction and my appreciation for how all the players in this issue responded! Fantastic customer service and caring folks!! Thank you again, God Bless and you all have a fantastic 2020 !! Maria Grieshober

My home warranty company, Choice Warranty, contacted Premium Plumbing and Septic to repair a leaky…read morevalve under my master bathroom vanity. The next day I received a call from Premium to set up an appointment for the repairs. The following day a plumber came to replace the faulty valve but noticed a large amount of water had seeped under the vanity, possibly under the tile and onto the cement slab floor. He suggested a mitigation company to determine if any further damage occurred which could eventually cause mold. I received a call from Matthew Cavander, Premium Plumbing & Septic, who came the following day to evaluate the situation. After testing with a meter which indicated high counts and not knowing if water seeped under the tile floor, he suggested about three days of mitigation to remove any water issues. He thoroughly explained the steps of the mitigation process. The following day the process started by covering my wood flooring leading from the front door to the master bathroom. The damaged vanity and toilet were removed and machinery was installed for approximately. Under Matthew's supervision someone came every day with a meter for testing. During the whole process, every time I contacted Matthew with a question/concern he always called or texted me immediately. Since this was also an insurance claim, Premium filed all the necessary documentation with my insurance company. Also, when the insurance adjuster came to evaluate the claim, Matthew made it a point to be here to speak with him. Premium Plumbing is definitely a five-star company and I would use them again for my plumbing needs.

Had a terrible experience. A guy name Kris from Premium Plumbing. I just went with this Choice…read moreWarrenty who sent this guy to my house . I told him I had a previous company that came out but my toliet continues to get clogged and this time over flowed to downstairs . He told me that the issue could be in the pipes If I had some one to snake it and replace parts . He just proceeded to tell me what he think the issue is but could not look at anything unless the warranty company gave him permission. So he sat on my tub and got on the phone . He said the toliet was not clogged because I had unclogged it. I wanted them too check things out he refused to do anything but charge me 85. I asked can he snake it he says no ..can you change a part he said no ... so I preceded to say you came out and did NOTHING. He also had said if the warranty would not pay he would do the work with his company so at that point I knew i Was getting ripped off. I lost 85 and canceelled the service with Choice Warrenty lost money for doing that . On top of that the guy asked why I had an attitude he trying to help . I was very professional and just told Him I never had someone say they think this is the issue and did nothing else . I will tell all my friends and family not to use Premium PLumbling or Choice Warrenty . Worst experience ever lost 85.00 in fifteen minutes and the guy did NOTHING!!! It's sad the way these companies rip off WOMEN. Keithlyn Smith

I had a leak under my kitchen sink. I called TLC and they were quick to respond and even quicker to…read morefix it. They were friendly and professional so I will be calling TLC Plumbing for ALL my plumbing needs.

We had an issue where a clogged sink somehow mushroomed into any water used in house would gurgle…read moreback up into the basement tub. We were terrified at the possibility of what could be wrong. We called Tom at TLC plumbing and he came over that afternoon. After a lot of investigation including sending a video camera down our pipes, he was able to find the culprit! Some lovely raspberry bushes that I had planted a decade earlier literally cracked the pipe leaving our home and created a 70% blockage. After the diagnosis, Tom suggested replacing that section of pipe along with an exterior cleanout trap to keep such nastiness from happening in the future. If you are looking for a genuinely good, fair and professional plumber who also lives in the Dallas Area, look no further than TLC plumbing!!!

I've used Nate and NM plumbing twice and both times I have been extremely pleased with the rates…read moreand work. Nate treats you like a friend and neighbor. He has done 2 outdoor water spigots for me. Just recently we had a tub stem break and we couldn't turn the water off. Nate came out the next morning after I called him and had the job done within 2 hours. He had to replace the tub & shower stem that were 30+ years old. Nate put in new stems. His rates are much better than the plumbing companies you heard doing adds on TV and the radio and the service is A+. Personally I wouldn't use any other plumber.

I can't say enough wonderful things about Nate. He is so professional and is thorough in…read moreexplaining what he is going to do. He kept me in the loop the entire time. He is super friendly and cleans up quite nicely after he has finished the job. I had to replace the spout and head in my shower, a running toilet, and did a quick peak at another toilet that needed a tube attached. He did a couple small items that were not on the quote and called it even. I have another shower that needs the same attention, and you can bet I'm calling Nate. Andrea, who manages the office, was excellent as well. Try and find a plumber on short notice, no need to look any further, call NM Plumbing and Backflow! Kathleen O

AMAZING! King of The Throne Plumbing assisted my elderly…read moremother like she was part of their family. Tammy and Shane ate the nicest. Very honest company!

Horrible company. Overcharging elderly and do not stand behind their work. had to call another…read morecompany to fix the real problem and fix what they did. If you like just throwing your money way hire them. But hire someone else if you want the job done right the first time that wont rip you off

Worked good, had timing issue, but stayed until finished. Did what my son needed the way he…read morewanted. Cabinets strong and sturdy.

This person was the most rudest and the most inconsistent person I ever talk to in my life and I…read morewouldn't recommend him to no one. Simply because he changed the quotes I told him I wasn't ready at the time when I reached out and then I reached back out later on then his whole attitude and everything changed so I wouldn't recommend to no one

Cox Plumbing is a company you can depend on! When a defective pipe burst (job by another plumber)…read morecausing excessive water spillage in my yard, they quoted me a fair price and came over that day. Not only did they fix the problem, but explained everything to us as they worked. I will definitely call on them again if needed.

After calling another company more local to me that never called me back, I reached out to Cox…read morePlumbing. They were very willing to take my business. They arrived the next day on schedule (this was not an emergency, so next day was perfectly acceptable). I showed them the problem, they went to work, and had the job wrapped up in no time. I do feel like they could have been in less of a rush. Once they finished, they didn't test the work very thoroughly and this made me a little nervous about what might happen when they left. I checked up on it later, and the major problem had been fixed. One of the secondary issues was still a minor problem. I think they would have seen this had they just taken the time to check their work thoroughly. I fixed it myself with some plumbing tape. Overall, a 4/5 and I would recommend them. The prices are fair (well.. as fair as they can be, because let's be honest, plumbing is stupid expensive to begin with).