They force you to use the app, which doesn't work well at ALL. There was a 107 minute wait when I…read moresign in, so it told me to come back at 6:15pm. Then I get a message saying I'm next "On Deck" at 5:40pm. So I drove in. It's now 6:33 and I still have not been called back. What is WRONG with your I.T. Nobody even checks on anybody waiting. I guess I'm just sitting here admiring the stylists? Horrible customer service. I've been coming here for over a decade, but I've had it. This company sucks.

I made an appointment on the app. I went at the appointment…read moretime. first of all, everybody was busy. had some people waiting. When I was able to talk to somebody to check in, they looked me up on the computer and they said everything is good. So I'm waiting one hour later, the people that came in after me were being taken care of instead of me. I left and will never be back again

Taylor listened to all my visions for my hair! The shampoo…read moreexperience is to die for!!! Highly recommend

Taylor did an excellent job. I really appreciate her approach and she was extremely thorough.read more

Fantastic experience!…read more I got my hair cut by Cassie, she did a great job, the best haircut I've gotten in IL, she knew what she was doing and did a great job! I have scheduled another appointment 4 weeks from now. I wish I could remember the name of the lady who gave me my beard trim, she also did a great job! The place has an overall great feel, the music isn't too loud (could be a tad quieter for my taste), complementary drinks and comfortable seating.

Highly recommend this place, clean great service and quality. Highly recommend Kristina I have been…read morewith her for years never been disappointed the reason I still come to this place.

I can't say enough about Renee!…read more I moved here over a year ago and had an interview last minute. She was able to work me in and gave me the best haircut I've have since I moved! Seriously, phenomenal cut, friendly service, solid prices, it's hard to go wrong with getting a cut here!

Renee did a great job with my two young sons' hair. My older son has a cowlick and very thick hair…read morethat can be difficult to work with, and she worked around both very easily. Additionally, she kept two young boys engaged in conversation the whole time, and was very patient with their fidgeting. She was extremely professional, and we will certainly be going back.

Agree with some of the recent reviews. This is a pricey haircut which im willing to pay to help…read morestyle and shape my wavey hair. I expressed the last couple times I am trying to grow my hair out to make the most of my hair type. At my most recent appointment, I made repeat comments along the lines of "im just looking for a trim to clean it up while i'm letting it grow out" and the stylist chopped off most of my curls in a weird way making it hard to style and losing my progress. At a salon of this price point how often to I have to say "when" as they're cutting and clipping away? Also agree w recent post, styling products were Walmart quality. Save your money and support other salons, i'll be putting my hat on and looking elsewhere.

Horrible experience all throughout, and I would think twice about coming to this place. I went to…read moreget my haircut with Evelyn, and she completely ignored my instructions despite me being careful to check up with her. I asked for a (very) low fade with a reference and a picture, and I walked out with a clear high fade (if it can even be called a fade) in a way that I can't honestly understand. Reference picture and result, both of myself, are attached below. I voiced my concerns to her immediately at the moment and just like my haircut, she also ignored that and basically told me that it doesn't look too bad and it is what it is. I paid the nearly $70 for this. The owner tried to be helpful after I left and told me she would offer a refund through the phone. That was 4 whole months ago, and she still has not followed through to add more insult to injury and frustration. I absolute hate writing a bad review for any business, but this is just ridiculous.

Every time I go to get my haircut my barber is chair three he cuts my hair exactly like I want it…read moreevery time so this is my new barber I suggest everyone go there and get their haircut this service is requested because of the good quality and it's a good vibe

In at 9:30am. Out at 9:50 am. Young man named Ahmad took his time and did an excellent job taking…read morecare of a 66 year old man. Highly recommended.

Leaving 2 stars because this was pretty much as bad as Cost Cutters or any low end barber. Sorry…read morebut I feel these reviews help people make informed decisions. Paid a little more for the barber I saw too which made me think he would be better. Tons of kids go here and so they are use to just chopping mops off and moving on it seems. Lack of style!

Always do great work - my go to shop now. Staff is friendly and works with you to figure out a…read moregreat haircut.

Closed down. And out of there. Signs gone on outside of building. There is a for lease sign in the…read morewindow. All equipment has been removed from inside of building as well.

I travel two to three hours (depending on the route) from Elkhart, Indiana to get here just so I…read morecan have Jackie cut my hair. She knows exactly how I want it cut and the look I want and she delivers on that every time. I will continue coming here as long as she is here. The prices are reasonable and competitive with other haircut places that do not offer all that this business does.

I've been getting my haircut here now for a couple years and every stylist I've had an appointment…read morewith have been so reliable. The facilities and staff are also very nice. Overall a very comfortable environment to be in. The stylists also read and record the appointment notes you give them when you book. So it pays off to go consistently and be honest/transparent about what you want. I've been going to Anisha more regularly, and every time I go to her with a vision of what type of haircut I want to--she knows what to do to make my hair look good in the moment and also as it grows out while giving me the haircut I want. Thanks Anisha!

Great experience! In town visiting and hubby Clyde needed a haircut. Joffrey was terrific -…read morelistened to Clyde's concerns and did an amazing job! Joffrey and Bespoke are now our official barber for whenever we're in town. Highly recommend!

This is a new barber located in an area I had no idea existed! Bottom line: it was a fantastic…read morehaircut. Nikki was helpful and funny and did a fantastic job. She didn't go crazy trying to sell product or anything and I appreciated that (although I did learn about something that I didn't know!). The schedule is a bit limited but it's worth the effort. Is it as "low cost" as a Great Clips or Supercuts? No. And I'm totally cool with that because this is the best haircut I've had since I moved to Elmhurst 5 years ago. Anyway- I'm looking forward to more great haircuts!

I give them a thousand stars. Having been newly transplanted from The City, I miss almost…read moreeverything. And now we live three blocks from the best hairscuts ever. Highly recommend!