I want to express with deepest sincerity and regards for Mr. Tim Farley & Houston High Definition…read more(HD). In today's business society, we always hear of dissatisfaction and complaints when customers do not get their way. In general, good comments and recognition tend to go by the wayside when a business owner or service provider goes above and beyond your requests or expectations. Mr. Farley not only performs to my expectations, but he also goes above them. He's being doing work for me and my church organization since 2011 and it's been my experience in both service and customer care that Tim displays what's missing in today's world of customer service and knowledge of current technology. Whether it was audio/visual inquiries or just general follow-up questions & concerns, Tim was able to clearly & patiently answer all of them. Mr. Farley has been very thorough and meticulous in his services that includes audio/visual upgrades, networking solutions, and now even home automation. He is pleasant to speak with and has always been very truthful in his assessment of what my needs are. His commitment to providing excellent customer service matched with his technology knowledge only influences my decision to both recommend him and his services to my friends, family, and businesses. I'm already looking forward to having him inspect, design, and install my security system as my next project for Houston HD (yes he provides those services as well). Mr. Farley has my business....you'll be glad he has yours too! Regards, Alvin Ray Smith, Jr. Valued Customer

Tim Farley installed my Home Theater system for me and he did an excellent job! Recently he…read moreupgraded my receiver, and once again did a great job. He is professional, knowledgeable, and honest; all the traits you look for in someone in this business. I have recommended him to others, and would not hesitate going to him again with my toughest A/V problem.

We switched to Frontier 3 months ago. Was told we could dial back our service if we left town, but…read moreit would just be enough to keep our alarm system running. Nope not true. Yes, they have a vacation mode. It shuts everything down it's 5 dollars a month. Which to me is reasonable. But, we were lied to. I should have just kept my old service. Thank goodness I didn't change my phone over.

Our internet keeps dropping but you can't actually get support unless you add their My Premium Tech…read morePro to your account as a monthly add on. Otherwise you can just use their AI support that doesn't actually help or work. In other words, if your internet stops, as ours often does, then you just have to wait or pay them even more money in hopes that they provide you the services you purchase.

This is not a good service. I paid $300 dollars to get this service connected in April via bank…read moretransfer. JT wanted the money straight away so he met us to get cash from us and assured me that once the electronic transfer was completed he would refund the additional money. A few weeks later he said he was having difficulty with getting their accounts team to refund the additional $300 I paid him. I said he could apply it to our account for 6 months so I did not have to worry about paying them each month for the next 6 months. In the meantime the service which is run through a Roku box kept going down. We only had continuous service for a few weeks out of the 3 months that we had been connected. Almost 3 weeks ago the service went down completely. JT does not answer the phone and cannot still give us a specific date as to when the service will be restored, only to say that they have developers working on the app and they were hacked. I asked him to refund the advance money that I paid him or at least a prorated portion so I could go and get a different service. He said he has to ask him management. That was last week. I have sent him several text messages and called several times and have not received any response. This service is most likely a SCAM. DO NOT USE.

From the owner: Here at Cut The Cord TV, we offer cable TV alternatives. If you already purchase a prepaid cable…read moreplan or even a low-cost cable plan and your needs are still not being met, we have a plan that is a perfect fit to your needs. There are several reasons why it may be in your best interest to cut your cable plan. The number one, and probably the most common, reason for cancelling your cable plan would be because you simply can't justify paying over $100 monthly when you only watch between 20 and 30 of the channels. We believe these prices are outrageous. Most people feel that this is a waste of their hard-earned money - and it definitely is. Cable services are very expensive, so why not switch to a streaming service? Cut the cable cord & start saving money today. A streaming service allows you the flexibility to watch what you want, when you want. You won't need to wait for specific times, specific dates, etc. It's difficult to argue - streaming is the way of the future and is becoming increasingly more popular. It seems as if there are new options every day now. HBO, CBS, and Sony are all becoming involved, and it sounds like Apple wants to as well. Who knows what kinds of services will be provided next? I do know one thing - they will keep coming. There are many different kinds of cable TV alternatives if you choose to cancel your cable plan...

Tony is the best and his staff rocks fast in and out No…read moreproblems at all Recommended

Service for returning the equipment was pretty good. Walked in and someone came to greet me and…read morecheck in my equipment. In and out in a couple of minutes only. Was a nice guy who helped me. Seemed knowledgeable too. The internet service itself was fine for us these past couple of years. Never had an issue really. But I have before elsewhere with this company. Just not at the current place I'm living.

Lots of mixed reviews... thankfully, the first time we came in for service we experienced excellent…read morecustomer service! A few other times we returned, we had good service. Weekends can be super busy, so that's normal to wait. There are a few parking spots off to the side of Dicks.

terrible company and customer service hidden fees just an overall terrible experience everyone i…read moretalked to that's been with them

I'll give them two stars, just because the technicians who came out to my house on two separate…read moreoccasions were pretty cool, and fast. Basically the missing three stars amounts to horrible Internet service, especially not getting the real speed that I had paid for, as well as the incident which occurred today. So today I came to return my cable box(SL200 HD Receiver), plus the remote. I had called ahead with the automated number to see if there was anything else that I needed to return to them, modem or router, as I couldn't remember if I had rented them or bought them(I bought theirs, but I should've bought my own from the get go). Get there with the two things the person on the phone said that I owed them, the remote, and the Receiver, and turns out I owe them something they never gave me, two somethings actually. I magically owed them a DigitaLink box and its remote, even though the apartment complex I had moved into was on its list of apartments that didn't need the box. The complex I had moved into prior to this one required it, but I moved out of it before Suddenlink put its "foot down" on the rule. The excuse of the person at the desk, was that I must have had an older tv and that's why the technician had "given" me one, even though my setup didn't require one and I had never been given one. Basically, Suddenlink changed me an extra $55.00 for something they never gave me that I never needed to have, not to mention how they kept charging me for two months after I moved out of the first apartment and kept harassing me for the equipment that they claimed I had taken, even though I was using it in my new apartment.

Worst ISP ever, terrible customer service, quality, and value. There's not one good thing to ever…read moresay about this company.

After exhausting my efforts in trying to fix my MacBook Air from reloading several websites I…read morefinally made the wise decision to have a professional look at it. I have put this off for a while as I thought I'd have to drive to Houston. A friend suggested Brenham Cell Phone Guru and Comp. Repair, great referral! After spending 15-20 minutes talking with Chino, I felt comfortable leaving my computer with him. He is knowledgeable, friendly and pleasure to do business with. While cost is important, it is equally important to me to do business with people I respect and enjoy doing business with! I'm grateful to have met Chino and today I know should I have an issue I know who can assist me! Thank you Chino!!

DO NOT GO HERE!! i needed to have my cracked iphone screen replaced so i found this place on Yelp…read more the business owner, Chino, replaced the screen but didn't tell me beforehand that it wasn't a genuine iphone screen. it started glitching and totally shut down. i took it back 3 times and each time he replaced it but it still didn't work. i paid $200 which he refused to refund. i ended up having to buy a brand new phone. i learned my very expensive lesson to never use this business again.