I want to express with deepest sincerity and regards for Mr. Tim Farley & Houston High Definition (HD). In today's business society, we always hear of dissatisfaction and complaints when customers do not get their way. In general, good comments and recognition tend to go by the wayside when a business owner or service provider goes above and beyond your requests or expectations. Mr. Farley not only performs to my expectations, but he also goes above them. He's being doing work for me and my church organization since 2011 and it's been my experience in both service and customer care that Tim displays what's missing in today's world of customer service and knowledge of current technology. Whether it was audio/visual inquiries or just general follow-up questions & concerns, Tim was able to clearly & patiently answer all of them. Mr. Farley has been very thorough and meticulous in his services that includes audio/visual upgrades, networking solutions, and now even home automation. He is pleasant to speak with and has always been very truthful in his assessment of what my needs are. His commitment to providing excellent customer service matched with his technology knowledge only influences my decision to both recommend him and his services to my friends, family, and businesses. I'm already looking forward to having him inspect, design, and install my security system as my next project for Houston HD (yes he provides those services as well). Mr. Farley has my business....you'll be glad he has yours too! Regards, Alvin Ray Smith, Jr. Valued Customer read more

Tim Farley installed my Home Theater system for me and he did an excellent job! Recently he upgraded my receiver, and once again did a great job. He is professional, knowledgeable, and honest; all the traits you look for in someone in this business. I have recommended him to others, and would not hesitate going to him again with my toughest A/V problem. read more