I can see why Starbright has a 5-star rating on both Yelp and Google!…read more From the initial call to request a quote, you could tell Atula (one of the owners) was genuine, calm, patient and thorough. He explained everything (pricing, Calibration, etc) and walked me through the process with contacting insurance. Communication was great throughout and efficient. The invoice & payment process was easy too! They also were proactive and noticed that an oil change was super overdue. Claymont Auto is next door so was able to change that. Pricing was better in comparison to the other shops I've used in the past. The air freshener and warming my car up were nice touches at pick up!

Great price. Guys did an awesome job and were super professional. Arrived on time and were done…read moreearlier than expected. Highly recommend.

This is our second time here. Both times the truck was repaired and looks brand new. Excellent…read morecustomer service, timing, and communication.

Extremely helpful and transparent through the process. They fixed my car and made it look like new…read more Highly recommend

I called Anthony about a shattered rear window. He explained my options, the timeframe and cost…read more The job turned out to be more complicated than expected but Anthony took the time to see if he could fix it versus sending me out to an expensive body shop. He was able to complete the job, in record time and at a very reasonable cost. Anthony's communication and customer service were excellent. Highly recommended!

[764] Cracked…read morewindshield!!! I called my Volvo dealership and they recommended Anthony Volk Glass to replace my front windshield. Turns out with the new cars I would also need to go to my dealership to have my front cameras recalibrated. Talked to Anthony to set up an appointment. He was responsive and was able to meet me at the dealership at my convenience. This made it easy for me to handle the replacement and camera recalibration at the same time. I also needed the dealership to reapply my inspection stickers. Everything was handled in a few hours so I was happy it was easily taken care of in one shot. Antony Volk Glass also handled the insurance paperwork. Hopefully I won't need him again but if I do I would definitely use this company again.

Replaced my windshield today. Kept in touch with me since last night answered all my questions in a…read moretimely manner. Arrived on time and did a great job! Highly recommend

Jake came and did an excellent job ,showed up on time and finished in a timely manner.Andyread more

Worst customer service I have ever experienced Frank was rude and called me a troubled customer…read more The two guys that came out were hung over from the night before and could tell they did not have much sleep. The quality of work was far below sub-par. The alignment of my window even w/ studs on the glass for alignment purposes they could not center that up correctly. They bent my wiper arms and when I called them back to fix the wiper alignment is when I realized and was shown how they remove the arms, w/ a mallet. During the process of removing the glass they scratched the paint on my new vehicle and I even called them out on it and the reply was that cannot be helped. I asked for Ford replacement parts they did the glass correct but not the wipers. When it rained a few days later I again realized the poor quality of the repair when my wipers did not make full contact w/ the windshield. Overall the value of their work was worthless to me as I had to go the Ford house to purchase two wiper arms, two wiper blades and touch up paint to fix all of their screwups at a cost of two hundred dollars out of my pocket. "PLEASE DO NOT USE THIS COMPANY THE OWNER DOES NOT CARE WILL NOT CALL YOU BACK. THE PEOPLE WORKING THERE DO NOT CARE EITHER ABOUT THEIR OUTPUT AS WELL". The worst experience I have ever had having someone do work for me, I am not a happy or pleased customer.

Came out next day and fixed my badly cracked windshield. Finished in about an hour with 2 guys. I…read moreshopped around a little they were cheaper by 100 bucks too.

Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried…read moreto get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb.

So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work…read morewith, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible.

I had to have my drivers side mirror replaced. The estimate was less than my insurance deductible…read moreand that was a major plus. The customer service was unmatched! Very friendly and accommodating. My car was fixed in no time, the next day. They also cleaned my car! Interior and exterior. I will def be going to them again.

I would like to thank Donna & Ryan for their exceptional customer service. My wife & I took our…read moreTesla to Moppert Auto Collision for repair not knowing what to expect. We picked the car up yesterday & the smile on my wife's face said it all! The quality & detailed work that went into our car was A1! Looks like it did when we first purchased the car. From picking the car up on a flat bed tow truck, to communicating with us about the progress of the repair was excellent service. Also, it helps that everyone that we encountered was familiar with operating the Tesla!