So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work with, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible. read more

Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried to get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb. read more

Safelite AutoGlass - Tiny chip in windshield of 2025 Subaru Series .Purple. Hope it doesn't spread while I'm away because Safelite W.Chester tech FAILED to show! - Auto Glass Services Near Me - West Chester, Pennsylvania

Made the appointment on line which was very simple. The service was great and the staff very pleasant.

The worst customer experience I have ever had in my more than 50 years. My wife brought in her car for a simple windshield repair. We leave for vacation tomorrow. The "service" people at this location damaged a wire or tripped a fuse such that her entire interior display no longer works. They did absolutely nothing to remedy the situation and made her leave without any resolution. Tomorrow is a holiday. How is this even remotely acceptable? DO NOT GIVE THESE PEOPLE BUSINESS! read more

Beyond my expectations, so clean. booking was easy, great communication I Would recommend Safelite to anyone read more

After waiting for our appt for a week, called the day of and cancelled. Unprofessional and unreliable. Don't use Safelite, as it will just delay you from using someone reliable later than necessary. read more

I am writing to express my deep disappointment and frustration with the service I have (or more like have not) received from Safelite AutoGlass over the past few weeks. I recently scheduled an appointment to repair my car window, and unfortunately, the entire experience has been nothing short of a series of mishaps, inefficiency, and a lack of communication. Initial Appointment Cancellation: My ordeal began when Safelite canceled my initial appointment on the day of service without any prior notice or explanation. This unexpected cancellation caused significant inconvenience to my schedule, and it was a clear demonstration of a lack of respect for their customers' time. Two-Week Rescheduling Delay: Following the cancellation, it took Safelite an excruciating two weeks to reschedule my appointment. During this period, I had to endure the inconvenience of a damaged car window without any clear communication from Safelite regarding the reasons for the delay or any attempt to expedite the process. Incorrect Window Replacement: When Safelite finally arrived for the repair, they brought the wrong window, further compounding the issues I had faced. This mistake reflects a lack of attention to detail and proper quality control within your company. Inadequate Communication and Apology: Throughout this entire experience, I found Safelite's communication to be severely lacking. There was no effort made to keep me informed about the status of my appointment or the reasons for these numerous errors. Equally disappointing was the absence of any sincere apology for the inconveniences I had endured. Additional Scheduling Error: To my disbelief, when I rescheduled the appointment for the next day as suggested by Safelite, I arrived at the scheduled time only to discover that this appointment, too, was a mistake on Safelite's part. This level of inefficiency and disregard for customers is unacceptable. In light of these experiences, I expected a much higher level of professionalism and customer service from Safelite AutoGlass. I am deeply dissatisfied with the way these matters were handled and the lack of accountability demonstrated by your team. I also can't seem to communicate with anyone from the company directly. When I call the customer service line I can never talk to a real person. I wouldn't bother with them. read more

Avoid this business at all costs. Not only were they unable to replace my windshield, they damaged my car to the point where it could not be driven afterwards. The staff took an extremely cavalier attitude toward repairing the results of their negligence. What was supposed to take 2-3 hours has now stretched on for the better part of two weeks--and I'm still without my car. Simply awful in all regards. read more

Done with Safelite as a company. They no longer seem to do the Mobile glass repair, which was convenient since their shops are far away. Today I drove almost an hour to get to a shop only for the dirty looking technician to come to the desk (because they don't even have a receptionist) and tell me that I was 30 minutes late for my drop off time and they can't fit me in today. Who schedules so poorly!? A simple modicum of courtesy would've gone a long way, but I had to travel some 20 miles to the shop just to be told it glass cannot be replaced in a windshield in a day. Not to mention the fact that I waited several minutes for someone to notice I was standing at the desk in the first place. ​ Then, if you want to complain to corporate, good luck...Zero accountability from a brand that puts more effort into their commercials than they do their shops and operations. Never again. read more

Scheduled appointment 3-4 days ahead and was called day before telling me to come in earlier even though it was a time slot available on website. Was told no technician would be able to do it since it takes over 2 hours. Seems a bit ridiculous, seemed more like they felt like it would take them a bit over 5 and they didnt want to stay any later to me. Dont schedule appointments with these clowns read more

Impossible to get thru on phone. Really. Go somewhere else. And third time they replaced a windshield over the years and it leaks

I had to wait an extra 3 days from my initial appointment because my windshield never arrived at their location. After install, my windshield was all smeared up on the inside from whatever they used to "clean it". I ended up cleaning it myself a couple days later. read more

Same experience as many on here - I wish I had read the reviews - canceled appointments last minute (twice!) even though I was on time and left my car with them - not professional- no apology or acknowledgement for the major inconvenience... never did manage to get my windshield replaced read more

Too much car sales man upselling type atmosphere. Pushy staff and not the best service

A week later and their manager and corporate is completely dodging me and my family's calls. The part that they damaged on my car holds an airbag and will take 6 months to order. We can't order the part until we have payment. On the phone with corporate as I'm writing this and the dispatcher HUNG UP the phone!!! This company is an absolute JOKE. Sooner or later my story is going to go further than just being shared on YELP if y'all do not handle my situation with urgency. read more

Shop around...safelite was twice the price of another local reputable provider. Went elsewhere and happy with service, quality and price.

Unprofessional. Rude. Came in for appointment after waiting two weeks. They gave me a price $40 higher than the quote I had from scheduling. They did not know why. I suggested they had the wrong part. They scoffed at me for knowing there were significatl different parts. YUP they had the wrong part and said it would be another two weeks. After another week (3 since broken) all I got was an email they cancelled my appointment. Should have expected this from the attitude and disrespect in the office. read more

chipped my windshield. got an appointment an hour later and cant complain! hopefully it does not crack. they told me that if it does, safelite will put what i already paid towards a full windshield replacement. not bad! thanks read more

Had a great experience here getting a ding in my windshield repaired. They were super nice and quick. The place had a comfortable waiting room with free coffee and the restroom was very clean. read more

Chip on windshield repaired at no cost. Fixed w/o replacing. Work was done quickly & guaranteed.

I had a small chip in my windshield from a stone being thrown up from my truck. Safelite repaired it. But while I was there I asked them do I need a new windshield or can it be fixed. The technician told me it could be fixed and it would pass inspection. A few months later I took it back again and had him look at the repair and he said it was fine. I took my car to be inspected and it wouldn't pass now I need a new windshield. I called Safelite and I asked to speak to somebody about this matter. They weren't interested in having somebody contact me about this. I would not recommend them poor customer service. read more

Front windshield installation wet well. I had minor damage to a plastic piece on my seat. Dan took care of it very promptly by evaluating what happened and buying the new part and installing it. This was a great customer service experience for me. read more

I've dealt with safelite in other locations and never had a problem but this shop is very unprofessional. The lead technician should never be allowed to speak to anyone, as he is a horrible representative for your company. He even went as far as to tell me that his manager was un knowledgeable and sounded very disgruntled when speaking about him. But my issue is they caused damage to my vehicle and refused to take responsibility. I took the car to my body shop for repair and it cost me all of $150 but these representatives acted like I was trying to somehow take them for stupid I reached out to corporate and no one returned my request. They took plenty pictures of my vehicle so there is proof as to its condition prior the the work. I didn't even ask for money, just for the shop to acknowledge they made a mistake. Your lack of honesty supersedes anything you may have done right. Plain shameful. Update: the technician that worked on my car had to return to my location to work on a coworkers vehicle, he was never contacted by the "manager", said he doeswork at this location but only helps from another location because they currently don't have a "manager" and was completely unaware, but apologetic, that he had damaged my car. Shameful practices and lowsy customer service. read more

My rear car window was recently smashed by someone at Home Depot. And they took off without taking ownership for the damage. State Farm recommended me to Safelite Auto Glass in West Chester, and I am so glad they did. They immediately got on the phone with me and had someone come out to my house the next afternoon to repair it. I couldn't be happier with their communication and my experience with them. The tech who came out made it so easy to schedule with him. And my window is a good as new. I would recommend anyone to them. read more

I had a scheduled appointment window from 12:00-5:00pm on a Saturday. They never showed. I called to question and rep told me I was never on the schedule to begin with. They forgot. Terrible customer service and wouldn't make it right. read more

Thank you for your reply Your invitation to call and discuss any reparations is a bit late. I tried this several time. .Org by telephone and email. No one ever responded. I believe that reaching out again would only waste my time read more

Called and was able to schedule quickly for onsite replace at my home. The installer called/texted and I was extremely happy with the process. No issues with the install - read more

I had a great experience at Safelite! I thought the crack in my windshield was fixable with resin, but they informed me that since the crack was to the edge of the windshield, I'd need a full replacement. They were unable to perform the work that day since they didn't have my windshield in stock, but I scheduled an appointment for only two days later and the quote price stayed the same from the beginning. I'd absolutely recommend them! read more

The worst, just the worst. Had a simple rock chip to be repaired in our vehicle, the Tech came to repair and instead cracked the glass. The response from everyone in the company is sorry - these things happen - give us $1000 for replacment glass. Are you kidding! The repair guy cracks it and I need to pay for his mistakes. STAY AWARE from Safelite Auto Glass read more

Do not use Safelite. My dealer garage found the rain sensor was incorrectly installed. Dan, the assistant manager at Safelite West Chester Pennsylvania, said that the windshield was under warranty which states work must be performed by Safelite so reimbursement for the corrective labor was not possible. What was I supposed to do, bring the windshield back to the company that installed it incorrectly in the first place? Edit: I do fail to see how the rain sensor is under warranty as it is not glass. Also, in a response to the initial yelp review, the owner called their mistake and my payment to fix it and their refusal to reimburse an inconvenience. Even if you have to pay more, just go somewhere else. Go somewhere that does decent work or at least works with you when they make a mistake. read more

Set appointment online. Decided to go to shop to get window replaced. Arrived at shop and was told they should have called as the window had not arrived. Would call me when it came in. That was 3 weeks ago. No call. read more

I made the appointment over the phone. There were a couple hiccups with this process, including an issue with not being able to transfer my call to a different department. (Phone operators should be better trained to handle non-insurance calls). But eventually the appointment was made. The installer, cheng, was excellent. He came on time, was friendly, and finished the installation quickly! Faster than I was expecting. While the phone process could've been smoother, the overall experience was good because of the glass technician and the price! I had shopped around before choosing safelite, and their price was the best one! read more

I have several pieces of feedback. On April 12th my friend smashed her back windshield in my driveway (I rent). She called Safelite, gave them the make, model & year of her car and they said that they couldn't replace her windshield until April 18th. They came out the first time & brought the wrong windshield. They came out again with another incorrect windshield. At this point they gave her a $50 credit on her deductible for the inconvenience. They finally delivered the correct windshield on April 27th (friday). I called them the following Monday & asked them to clean up the glass that was in my driveway & "Eddie" told me in a rude manner that someone would clean it up on Thursday. Thursday came & went. I had to clean the driveway while I'm on disability from a broken neck. Thanks Safelite for a miserable experience! read more

Went to this Safelite location for what I thought was a windshield repair. Upon walking in, no employee acknowledged I was at the counter for 5-10 minutes. After that, I was able to give them my keys as I was dropping my car off. They called me 1.5 hours later to let me know I needed a replacement and that I would need to schedule for another day. This was around 3:30. I was at a friend's house visiting so I didn't go to pick my car up until around 4:30. Despite their business hours being 8am-5pm, they had already closed for the day. No one had called me to let me know they were closing early even though they still had my car keys. This was on a Saturday and they're closed on Sundays. My mom had to make an hour round trip just to bring me my spare key and I wasn't able to get my keys back from them until the following Tuesday. This establishment is overpriced, unprofessional, and my experience with them was wildly disappointing. read more

On 3/20/19 I brought my car here to address what I thought was a bad install issue that surfaced a year after the replacement was completed. Any time I drove over 40 mph it sounded like a wind like noise on both sides of my windshield. The noise was deafening. The staff removed my windshield and re-installed it....there was no improvement to the noise...but they eliminated the windshield as the source of the problem. 99 out of 100 shops would send you packing once their product or service was not found to be "at fault". They methodically tracked the offending piece of equipment within the car's undercarriage that was vibrating at high speeds. They worked for 15-20 minutes to re-secure and eliminated the noise 100%. No Charge. Great professional, on time, service here. Will use for any future windshield issues. read more

I had a small chip in my windshield and arranged for a Safelite technician to repair it. The chip was tiny. Due to the negligence of the technician, however, my windshield cracked during the apoxy application. I did not realize it at the time, but the tech was supposed to take steps to cool my windshield prior to applying the apoxy. He never asked me to turn on the AC; he never applied windex; and he never asked me to move the car to a shaded location, all of which would have cooled the windshield sufficiently to prevent cracking. Safelite ended up costing me nearly $500 to fully replace my windshield, due to their negligence. read more

I went to this location to replace my windshield. The replecement went fine but they could not replace the wiper blades at the correct location. I returned 2 times for them to fix it but they could not do it. Then at the end their response was "This is how it is". Well it is not, I know because I am the owner of the car. The front desk agent was not friendly and was eating Taco Bell while talking to me. They need better education about cars and common sense. read more

Couldn't have been easier to have my windshield replaced! Armando, our technician was prompt, courteous, knowledgeable and friendly. Our windshield was replaced, in our own driveway, in about an hour! First time using Safelite, and couldn't ask for a better experience! Thank you! read more

On time and courteous. Explained the process and an hour later was done. Would strongly recommend.

I went to Safelite to repair a micro-crack in my windshield. The crack was caused by a stray pebble hitting the windshield and it was smaller than a fingernail, on the passenger side. The repair estimate was ~$50 so I was really happy going in. The repair caused the crack to expand to the size of my hand and it extended all the way to one windshield edge. I asked the technician about it but he guaranteed that it would not crack further and they would refund the cost of the repair if it cracked further or did not pass inspection. I was upset but since their brochure does say that repairs may cause cracks to get bigger, I kicked myself and left. Well, one month later, the new cracks have expanded a lot further and now extends to two windshield edges. It does not pass inspection. Safelite refunded the cost of the repair (~$50) but I am now responsible for a full windshield replacement ($300+). I really do not want to return to them for this replacement. read more