if I could select a zero I would they are so rude. You stand there at the counter they don't even address you much less ask you what you're there for or give you your prescription. CVS app cannot get to a real person they forced you to leave a message. I will not get any of my prescriptions from this pharmacy ever again or any this one. read more

I didn't realize just how amazing CVS on Merrimon was until after switching to Walgreens on Merrimon (as they had a drive through during COVID). At Walgreens, I shortest I was put on hold was 30 minutes and the longest was over 3 hours. The lines inside have been 30+ people when their drive through would break, which was a frequent occurrence. I made the switch back to CVS a couple of months ago and I could not be happier to be back. I didn't realize how good I had it until having the terrible experience with Walgreens Merrimon. CVS has a far superior contact service where you can leave them a message if they don't answer and they will get back to you. No more needing to wait on hold. It is very easy to communicate with the pharmacy, the lines are almost always short and efficient. The calls are also made directly to the store (unlike the series of hoops and contact with outside representatives prior to talking to an in-store representative). Even when CVS gets busy or has challenges, my experience is still far superior to that of Walgreens. If you are looking for a great pharmacy in the NAVL area, CVS is the way to go! read more

Short black hair employee with tattoos on their arms was rude to my girlfriend in the photo department and made her cry. Not cool man, not cool. Sat on the counter doom scrolling tik tok, while my girlfriend was trying to ask for help. Because of you my girlfriend called me yapping and i was forced to listen. Why was i punished? read more

Every time I use this CVS, there's a problem. The pharmacy is disorganized and never seems to be caught up.

Stopped in to pick up a prescription and get a flu shot. Everyone was very efficient and friendly. I did not have an appointment and waited maybe 10 minutes for the shot. Experience was great and I would definitely come back! read more

CVS Pharmacy - Front of store - Drugstores Near Me - Asheville, North Carolina

See all

This is the worst pharmacy in Asheville. I think they should just shut down because they can't handle their customers. I waited in the drive thru for 45 minutes and then they shut the window down and didn't even tell anyone. They just closed it and put up a sign to go in. The line inside was all the way down by the minute clinic and up the toothpaste aisle. There is no way all those people will be served before they close. How are the elderly and sick supposed to get what they need?! Absolutely ridiculous!! read more

Almost impossible to get through the automated system to speak with a pharmacist. When I was finally able to speak with a pharmacist they hung up on me. Once I get this short term prescription I need I wll not be using them again. Very rude people. read more

Worst Pharmacy in Asheville. I have used this CVS for over 10 years and they have become progressively worse. After numerous times this past year of arriving after receiving a notice that my prescription would be ready and having them state it would be another 15-30 minutes till it was ready, I give up! I will not use them again. Maybe they will get better as many customers, like me, decide there is a better place to get my prescriptions filled. and, BTW, I have seen many customers at this pharmacy experiencing the same poor customer service. read more

CVS is my pharmacy of choice currently. This location is conveniently located near the UNCA campus so after class I can just pop over and pick up my scrip. They have some nice cheap single serving box wines which are nice to be able to pick up sometimes after class as well. They also have one of those movie rental boxes outside if you are into. The place is always clean and the staff is always friendly and helpful. They need to do something about thise crazy long receipts though. The only downside to this place is they don't have lemonheads. I have to go down the street to Walgreens for my candy fix because the selection is not as good. read more

They said they had my prescription ready I went there to pick it up. They can't find it, they lost my prescription.. After 2 days of Waiting. It is a real shit Show there. read more

Tried the minute clinic for the first time. My husband had a bad ear ache and scheduled a 4:30 appointment after reading online that scheduling an appointment would insure a short wait time. Online it also said the average wait time is 22 minutes. We got there 15 minutes early and checked in at the kiosk. It appeared that there were two people ahead of us so we assumed we might have to wait. An hour past the appointment time, with no one to ask about the wait time, we cancelled and left. I would prefer waiting at an urgent care or ER to this. At least at a ER or urgent care you can check in with someone. Here you sit for ever and no one acknowledges you. read more

This CVS is constantly out of standard medications, they hardly ever pick up the phone, and the pharmacy staff gossips about coworkers loudly behind the counter. I'm transferring to Walgreens. Edited to add: they have literally lost my last prescription to be filled there. My doctor sent it over, I called it in, and I have two texts from the CVS number telling me to come pick it up. The pharmacy staff told me 1. that they don't have any record at all of the prescription and 2. that I SHOULD NOT TRUST OR BELIEVE ANY TEXTS I RECIEVE FROM CVS. As if I needed another last straw. read more

Website said they were open, they were not. Perhaps they might update to provide customers with accurate information.

The gals running the pharmacy this evening absolutely killed it and I owe them everything!! Had a prescription emergency and they took excellent care of me while being super busy and working their butts off. Seriously the nicest and most hardworking duo. Pharmacy techs are extremely under appreciated and these folks really went above and beyond. I am so thankful!! read more

The pharmacy doesn't answer their phone, especially toward the end of the day. Appalling.

As many reviewers pointed out, this is largely as any other CVS chain pharmacy. So the part I am reviewing is the option having passport pictures done here. Let's make it short and sweet: DON'T. The program they have is not as advanced as other chain pharmacies, although it is cheaper it is not worth what you think you might be saving. As of staff, they have a lady with greasy hair, she will make sure you know she can't be bothered with any of that. Try elsewhere (not naming where), you will get what you need within a few minutes and the whole stint will be over, even if you pay a bit more, in the end you'll be glad. read more

Spectacularly unhelpful. The last two prescriptions that my doctors have sent to them, they claim not to be able to get, even though they are not specialist items and a little hunting on the internet found them. Nor did the pharmacist have any clue about alternatives. Go to Asheville Compounding Pharmacy instead, as I intend to do from now on. read more

Horrible experience with the MinuteClinic. I went in for a simple sinus condition to get an antibiotic. The practitioner bullied and threatened me with dire scenarios and said she would refuse to see me again for an additional prescription if the cheaper prescription I wanted didn't clear it up. I refused the significantly more expensive name brand due to my financial circumstances. I can only assume they get kickbacks for the more expensive drug. I will never go to another mInuteclinic--so turned off by this behavior and it just demonstrates the dysfunctional healthcare system Americans are currently living with. read more

If you enjoy waiting 20 mins on hold and when they pick up at pharmacy (always the same miserable woman).. 'yes... ' no announcement of name, no pleasant tone. Miserable. They wait hours to refill a prescription, don't notify you when they don't have your medicine for refill. Awful staff. Now, River Hill has super quick and friendly staff. Merrimon leaves A LOT to be desired. read more

As far as national drug stores go, this ONE location is my favorite. Maybe it's because I shop here often. Maybe that's because it's the closest to me. But maybe it's because I've always had positive experiences here. I find myself popping in here when I need detergent for the laundry mats (Bar of Soap and Fiesta) located just around the corner from here. Or visiting when I'm overwhelmed by some sort of gross icky face thing that I need to kill quickly. I can't comment on the photo printing services they offer, but I do see folks grabbing print outs of their pictures here often, so that has to stand for something right? I can however comment on the Doc in a Box medical services they offer though! After my wife came down with an acute case of "I feel awful" that we were worried may be a case of strep, I brought her to the CVS minute clinic and were helped by a very pleasant nurse practitioner named Eli who gave my wife a thorough check up and determined that it was indeed just a case of "You feel awful" and not strep. Other pros about this location. The carpets are clean. If you've ever been to a crappy CVS you'll understand why this is unique and important. Also, I'm very grateful for the extra long receipts that CVS prints out whenever I shop here. Even if I'm just buying a gallon of detergent and some afrin, they give you these wonderful long receipts so that you can practice your rhythmic gymnastic dancing as you prance happily to your car upon completing your transaction! So very thoughtful. read more

This CVS pharmacy is a CVS pharmacy. In case you are unfamiliar with CVS, it is largely indistinguishable from other American pharmacy chains. If you're not familiar with American pharmacies, there a lot like the ones in Canada, but not those of Mexico (ie. you need a real prescription to get the good stuff!). Bottom line: no surprises here. read more

Don't understand why the so-called "Minute Clinic" allows you to make an appointment online and yet you're not seen for over an hour past that time. Obviously having the flu (high fever, cough, headache, body aches, and fatigue), one would much rather be home and in bed. Not sitting in a super uncomfortable chair. Also, the posted hours on CVS's website are not correct. Lesson learned is to go to the urgent care 1/4 mile away NOT CVS. read more

This CVS, along with all Asheville and surrounding area CVS store locations should be absolutely ashamed of the poor selection of African American hair care products. I give "1" star because I can't give any lower and because this location "did" have a small, albeit, limited selection. Yes, there were perms. Yes, there was conditioner. NO there was NO SHAMPOO! When I asked was responsible for ordering merchandise I was told Corporate and was given the number. On this Martin Luther King, Jr day, all I wanted to do was wash my hair. Off to Wall-Mart I go. read more

I wanted to give a shout out to Sharon! She helped me pick a perfume for my wedding day. She was so sweet and told me all about her wedding day and asked if she could give me a hug and congratulated me several times. She is an absolute doll. Also, to the other cashier that asked if the Vera Wang Rosebud & Vanilla was worth $30.00......yes, yes it is! read more

The consistency of CVS's always impress me, everything from the cleanliness to service. Always a friendly cashier, helpful stockers, and a very functional store. Very pleased with this location in particular read more

CVS on Merrimon Ave. in Asheville NC is dirty and the customer service is seriously lacking. The outside of this store is especially unattractive including garbage rarely emptied, cigarette butts/garbage on the ground and it looks like it has not been landscaped for years. read more

This CVS promised to call my doctor regarding a strength she prescribed that did not exist for my migraine medication. Nothing happened and three days later, I called and no one seemed to know about it. So, no notes in their system and they had taken the paper Rx from me. Then someone remembered and finally got on it. As a result, my medication was delayed and I suffered a severe 2-day migraine. Not going here again. As an aside, there was another gal waiting around looking at me in empathy, who was having some similar issue with them. The last two times I went in, they seemed understaffed and in need of more help. read more

It's a CVS. Same as most others across the country. This one offers a minute clinic if you need to see a nurse practitioner for anything. Other than that, there's really not much else that specifically makes this CVS any more special than others. read more

Worst pharmacy experience ever! I walked in the store relaxed and came out highly stressed. Sarah at the drop-off counter was totally frazzled trying to do too much at once. She contradicted herself twice, apparently having trouble focusing on what she was doing. Hard to blame her with pharmacy having too many prescriptions beyond their ability to serve customers. I was told that the soonest that my prescription could be filled, even though they had my prescription on file, would be over 3 hours. This pharmacy was good a couple years ago, and has gone downhill since. And there is no need for rudeness at the drop-off counter, no matter how busy they are. I plan to transfer my prescriptions and not return to this CVS. There are better alternatives. read more

I love living so close to this CVS because it has everything I need. Literally like a miny Walmart. The staff is friendly and the store is clean and fairly stocked. Good place to find cosmetics, snacks, medicine and vitamins, or anything else that you need really. read more

I have used this pharmacy for almost a year and there hasn't been one single time that they have gotten things correct. Having to make two trips every time I need a prescription is ridiculous. read more

We called to see if they take medicaid. They refused to say yes or no. We went to the clinic, waited an hour to be seen. When we told the nurse it was medicaid she said they don't take it and because we told her it was medicaid, we couldn't pay cash. So we had to go elsewhere. Now we're in the ER for non-emergency care. read more