I go here because it's the only CVS close to my house and that's all that insurance will cover pharmacy wise.. Every single time i need a prescription they have to order it and don't tell me so when i show up and it says filled they say it'll be another two weeks.. two weeks without my medication which is very dangerous for me to go on and off of. they are awful at answering the phone and are overall rude and inconsiderate. They need to be either trained on customer service or fired and get more competent employees and pharmacists read more

Disappointed in customer service received from pharmacy attendants during my last visit April 2021. Everyone behind the counter acting too busy to acknowledge me standing there with no other customers to service in the area. read more

I cant believe that a clerk can be so rude and insensitive to a simple request for a 25% off coupon for some vitamins, which was confirmed on my card. Well what a mistake on their part. If that's how they want to treat their customers, they lose more than they gain. I will NEVER do business again, and will give them nothing but negative reviews and no referrals. You don't get a second chance for a first impression, so let the buyer beware, as this place is NOT somewhere I recommend, or will ever do business again ! Fool me once, shame on you, and you get the rest ! read more

Pharmacy has people working there that don't care about customers. There is no follow up to customer concerns. At times just argumentative and flat out rude. I have looked for other alternatives whenever possible to move my business away from them. Even when escalated to the Regional Manager was a waste of time. Would not recommend at all. read more

The pharmacy makes the patient do the leg work, does not follow up with refill requests when a substitution is needed from the doctor, and is impossible to reach to advocate for yourself. read more

Still 1 star. Put on hold for 20 minutes and when they finally picked up they said they were closed. I have dental surgery tomorrow and needed the medication for am. read more

Every time I go to get a prescription filled, there is a problem. One time, I told the attendant that I was waiting for my RX, they never called me over the loud speaker. Last time I was told that they would take a half hour to get my RX filled and would not try to do it any sooner, I never had that experience at the Roselle Walgreens. If they knew I wanted a prescription filled immediately, they would accommodate me. Not at this CVS! Today I told the gal that I wanted only 3 days filled of my RX because I could possibly need another antibiotic after a culture. She told me I had to have 2 days. We went back and forth and finally agreed. I also need to call around as I am charged $6 per pill for an antibiotic, sounds excessive indeed. I wanted to buy another thing with my prescription today and of course the gal had no idea how to access my card to get my 40% coupon. Of course, I had to wait for the manager who didn't know how to use the pharmacy register either. This pharmacy has no idea about customer service!!!! I am stuck with them due to Medicare, so sad. Government bureaucracy at work. read more

I don't ask much from my pharmacy - have my medicine, do it quick and be happy about it. This place meets my criteria and has a drive through. In addition, the store is clean and is always full of sale products. read more

This location is terrible. The pharmacy staff have the worst work ethic. We moved and transferred all our prescriptions to this location about 6 months ago. We have multiple prescriptions that are all refilled at different times of the month so unfortunately I have to come here at least once a week. In all those numerous trips here, I've never had a pleasant experience. They treat you like your presence is a nuisance to them. It is possible that the managers and/or pharmacists are unpleasant to work under. Even so, it would be nice to pick up a prescription one day and not leave feeling upset. As for the other staff, many of them seem disgruntled as well. If you have another location that's not too out of the way, you may want to pass on this one. Even though this is a convenient location, they have to be losing customers as I imagine I can't be the only customer that they are unpleasant to. If my insurance would allow other pharmacies, I'd go to the Walgreens across the street. They are very pleasant. read more

Called on Sunday to have a prescription transferred from out of state. Tech found the information and said she would transfer it and it would be ready later in the day. Called on Monday and the prescription was never transferred. The tech said she did the transfer as we were talking and it would be ready the same day. It's Wednesday and have had no text saying the prescription was ready. Waited 30 minutes for pharmacy to pick up on the call and had to hang up. Will call tomorrow (Thursday) and hopefully will be told it is ready. read more

apparently nobody here knows how to answer a phone so if you need any type of assistance with litterally everything you have to make a point of going there and going inside just to get a simple answer of if your prescription is even ready to pick up. highly recommend choosing a different pharmacy read more

Wish the other CVS locations were closer, so we could go there, because they have ONLY ONE COMPETENT technician who knows what she's doing(S... is an AWESOME tech!) The rest are useless drones! And ever since the original pharmacy manager left, they either have nothing but floaters, or an extremely high turnover in RPh(s). The Pharmacists are arrogant and talk down to you. When you question what appears to be a FILLing ERROR, they ASSUME that the customer (1) CanNot read and/or CanNot possibly have any medical knowledge! The male RPh actually tried to convince us that it was OUR interpretation of the label directions was "flawed," later shifting blame to the Electronically transmitted Rx... (the RPh AGAIN ASSUMING we were not given an exact copy, before we left the hospital!) *HEY, CVS EXECs! ... Whatever happened to the RPh actually Caring for the customer, Quality Assurance and Professionalism? or RPhs that speak actual English! I think it's time to switch to Walgreens... read more

Worst experience I've had with cvs , went to get tested for COVID , was told they couldn't test me because I didn't want to provide my SSN. Doesn't make sense to me because I went to get tested to a different CVS 2 weeks ago and I didn't provide my SSN, just my DL there. Keep in mind they also asked for it and I didn't provide them with it. So unless they're not part of the same corporation which they obviously are, I felt discriminated. If I could rate this experience 0 stars I would. Workers were also pretty rude. Wouldn't recommend this experience to anyone. read more

This pharmacy is horrible. It's like being harassed with the number of times they call asking if you want them to refill prescriptions you are not even ready for, or better yet, putting them on auto refill when you specifically call and say stop. They may think this is great customer service, but I HATE it. I only use CVS because my company forces me too. I'm done with this site, going to see if I can find a better one that cares about what I want vs what they think I want! read more

The location is clean, well organized and the people working there are generally friendly but it seems like they ALWAYS have a line and it takes forever to check out. read more

I transferred prescriptions on Friday the14th. As of today, they still haven't filled them and now am told they don't have the same flavor. It is a heart medication for my daughter and she will not take anything else. They are very unprofessional and apparently incompetent! I am going to a different pharmacy from now on! read more

My favorite CVS! Everyone is friendly and they know their stuff. This location is a little farther from my home, but, it's worth the trip.