This CVS is a small one. I needed to buy a box of Tylenol pills and all the Tylenol brand boxes are caged up with a lock that the staff attendant needs to open up. So then I decided to go for the CVS generic brand and it was on sale for so then I got a bottle and then try to line up for the self checkout but there was no line to distinguish the self checkout versus the cashier counter. I was busy waiting in line because there was just 1 line and then I got fed up that there were empty self checkouts and no one went to any from the line. I just walk through the line and to the counter. Scanned my barcode and got my discount perk for the Tylenol because I was burning with a fever that day. Did not realize that this store was 24 hours until later on so that's good about this store. You can just pop in to get snacks, drinks, or household goods. But just almost every aisle is locked up so that's what is bad about it. Also this time my receipt did not print out many coupons like it usually does. It just printed 1 coupon only so my receipt was mad short. Unbelievable! read more

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I went to a nearby CityMD, and while checking in they asked which pharmacy I use. I mentioned I needed one that stayed open late, and they recommended this location. I don't usually use CVS for my prescriptions, so I wasn't sure about their hours or how late the pharmacy part stayed open. Honestly, I was skeptical at first I didn't expect a big chain pharmacy to stay open that late. When I got there, there was a bit of a line, but the staff was friendly and attentive. My prescription was originally scheduled to be ready the following afternoon, but they managed to fill it the same day, which made me so happy! I've been dealing with a bad cough and asthma/allergy flare-up, and another day of waiting would've been rough. The pharmacy technician and staff were so helpful and kind. Yes, there's a bit of a wait, but that's not on the workers they're clearly doing their best. Just be patient, they'll call your name when your order is ready, and once you get to the counter, the process is quick and easy. I definitely recommend this location! read more

The Slow Death of Retail Pharmacy -- CVS on 9th Street is Just the Symptom (1 out of 5 stars) Location: CVS on 9th Street between 5th & 6th Time Spent: 48 minutes for a 2-minute task I arrived ten minutes before opening -- foolishly thinking that maybe a retail pharmacy would be prepared to function at, you know, opening time. Turns out, there was a line. Not one with signage. Not one with structure. Just a phantom queue of people who somehow knew to get in formation while the rest of us assumed -- wrongly -- that the system would be self-correcting. I needed to use GoodRx since my doctor's office had fumbled the prior authorization. That's on them. But what happened next? That's all CVS. There was exactly one person working the counter. One. And he got stuck in a 30+ minute patient issue that clearly needed escalation or documentation, not one frontline worker's full and exclusive attention. Meanwhile, the line grew. Nobody was triaged. Nobody was updated. Nobody was helped. Let's break this down like a product manager tearing apart a bad workflow: * No staff redundancy: If one person hits a delay, the entire process halts. * No triage logic: There's no one empowered to say, "I'll come back to this -- let me move others along." * No escalation path: Frontline workers are not equipped or authorized to divert complex cases for backend handling. * No customer feedback loop: You stand there. You wait. You guess what's happening. You're invisible. And then comes the pièce de résistance: The other staff member -- the one who takes payment? Vanishes. Gone. No update. No handoff. No sense of shared responsibility. Meanwhile, another tech is lost in the Bermuda Triangle of the stockroom trying to find someone's medication, but instead of asking that patient to kindly wait off to the side, they just... stop helping anyone else. Because apparently that's the unwritten rule: If there's a jam, the whole line collapses. My total wait time? 48 minutes. The task? Pay for one prescription using GoodRx. To add insult to bureaucracy, the only way your name is called is softly, from behind the counter, with no intercom -- just a mumbled name over the ambient buzz of fluorescent misery. HIPAA-compliant or not, it's like whispering into the void. "Deodorant aisle four" gets an intercom blast. "Daniel, your prescription is ready"? Barely audible throat-clearing. The Diagnosis: Retail pharmacy is structurally unsalvageable. This isn't about this CVS. It's not about Walgreens. It's about the whole legacy model -- built on labor inefficiency, broken incentives, and zero patient-centered design. No churn logic. No workflow optimization. No modular problem handling. No incentive to improve. Everyone's hourly. No one's measured on throughput, customer satisfaction, or retention. In five years, companies like Capsule, Alto, or mail-order APIs will eat retail pharmacy's lunch -- and then ship it to your doorstep with same-day delivery and 24/7 human text support. Verdict Retail pharmacy is not dying. It's already dead. It just hasn't stopped filling scripts long enough to notice. CVS: You're not the disease. But you're definitely the symptom. read more

Do not even CONSIDER using this pharmacy. I have been coming here for 7 months and literally EVERY time I try to pick up my prescription there is a problem. There are usually about 20 people in the pick-up line and 10 in the drop-off line. People usually wait in the pick-up line for about 25 minutes, then get sent over to the drop-off line for another 25 mins. because there is a problem, the back to the pick-up line. You get a different story from multiple clerks. If you receive a notification saying that your prescription is ready - do NOT believe it. They don't pick up the phone, so the only way to find this out is to go there. SPARE YOURSELF THE AGONY AND GO ELSEWHERE!!! read more

Open 24 hours - a very convenient feature of this location on 9th street in Park Slope. I went here yesterday for some Tylenol at 6 am. There was one person working there and he was so friendly and helpful ! I was really impressed by how kind and professional he was. After locating the item, he assisted me with the checkout process - the scanner wouldn't give the 2 for 1 discount so we had to void one bottle. With everything becoming more and more automated, having help made the process easy, quick and convenient. I also had a chance to check out the latest Halloween decorations and candies. read more

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If I could give negative stars, I would. This pharmacy is so mismanaged. They always have lines crawling into the aisle & only 2 people at the register to help. They send you to the other line for anything they are unclear about & yes, you have to wait there too! If you can move your prescriptions, you definitely should! The ONLY good thing here is one assistant named Sutton. She was so helpful & expedient with everything. She did not make me go to other line & wait again but actually figured stuff out. Shout out to her! read more

This pharmacy is horrible! My local pharmacy closed and I was transferred here. I am charged per medication and the wait time for pick up after checking in exceeds 50 minutes. Worsted pharmacy I've been too! read more

CVS Pharmacy - Drugstores Near Me - BROOKLYN, New York

If you dneed to call this pharmacy to talk to a human don't bother. I'm at the hospital and called to make sure they could fill my prescription in the next hour since it was important I didn't go without the meds. We called multiple times and couldn't reach a human to ask this simple question. It's an automation nightmare. This not customer service of any sort. Stop automating answering phone calls. It's the biggest mistake a business can make unless they want to lose customers. They've lost me. read more

Peak. Come here faded all the time. Always feel welcome and it's a super chill place to hangout and mess around. Plus there are always some solid munchies. @CVS pay the workers more too, they some chillers. read more

Never enough staff at the pharmacy. Huge Lines!! And then prescriptions aren't ready when they say they are! Retail part of the store is grungy also. Insurance company makes me use CVS otherwise I would never come back. Why would anyone? read more

This is for the excellent vaccine nurse. I don't know her name. She's a very attractive African American woman in a wheelchair. She is incredibly good at her job, caring, gentle and efficient. Get your shots here! I bet it's a better experience than your doctor's office. read more

absolutely awful. i was simply browsing candy when one of the employees, who seemed to be an older woman, started accusing me of trying to shoplift, just because i am a teenager wearing a hoodie. she insisted i empty my pockets which had my phone, keys, and wallet. i refused, and she snatched them out of my pockets and it all went on the floor. after i left, i could've sworn some cash was missing. she banned me from the store, all because of her assumptions. fucked up. all of it. especially the way she treated me. she needs to be fired or placed on some kind of leave. i am very disappointed that she thinks thats how you treat a child. read more

This is a terrible pharmacy. Customer service and just basic communication is zilch. I made an appointment for third of 3 vaccines only to find when I arrived the vaccine I needed was not stocked. I was told it would arrive by X day and a new appointment made. Arrived and still not there. I waited a few days and called--no human just prompts with recording of my responses. I ended with "Please call." The recording promised a call back in an hour. 2 days later? Nada. Picking up a prescription can take an hour of waiting. read more

Pharmacy lines here are regularly 20-30 minutes long. The store shelves are dusty and dirty; most of the items are locked behind plastic shelves. Aisles are full of plastic packing crates. If you're able to and your Aetna insurance doesn't lock you into this place - run away. read more

This place is a total disaster... Chaotic. Super long lines. Excluding pharmacy staff, the employees are super checked out and unhelpful. read more

Wow. Honestly the worst Pharmacy experience in my entire life. And for this prior reviewer, telling the many many customers who've complained, that "we're the problem," please...you couldn't be more obvious that you're one of the terrible employees of this awful pharmacy, who routinely treats its customers exactly like you said, that "we're the problem," yet it's not (only) about the long lines, or as you claim, "our insurance not wanting to pay," its mostly about the way you treat people, and have zero empathy or even a shred of apathy. After having my Doctor send my script to the Target CVS just before 6pm, not realizing they'd already closed, I went to this location to try to get it filled there instead. On arrival, when they plugged my info into their computer, they made up some completely false reason for why it couldn't be transferred to that location, told me the other CVS had already accepted it, so it couldn't be moved from that location. Not possible, since that location had been closed since before the prescription had even been written or sent to CVS at all. Then, they told me to call my Doctors office back and have it transferred. I waited on the phone with the after hours operators until they told me that my prescription had both RECEIVED and then BEEN ACCEPTED by that CVS location on 9th St. By this time I was told I had to get back in line again, so after waiting in a 12-15 person line for the second time, once again I was told that they didn't have my prescription in their system yet, and to wait a half hour. Well, long story short, I waited almost 3 hours, to not get my prescription the day that I needed it. Which on its own would have been bad enough, but their employees were rude, condescending, and acted like it was my fault, just like that other "reviewer" claimed, that they not only refused to do their job, let alone in the slowest way possible, but they couldn't even be bothered to attempt being friendly. They're down right nasty to their customers. If I lived closest to this location, I'd still go elsewhere. Thank goodness I only need to go to this location every once in a while, as it's always an AWFUL experience. read more

This is a terrible pharmacy. Staff is extremely rude, and does not have enough people to assist everyone in a timely manner. If my insurance was not going through CVS, I would have transferred pharmacy's a long time ago. read more

BEST life-saving team EVAH. On 9th Street, You shall find a GENIUS CVS, which is typically more medically knowledgeable than ANY average American doctor! GO CVS heroes ‍ ‍ !!! Et Merci Beaucoup read more

Terrible. This is the 2nd year in a row that they cancelled my scheduled flu shot the morning of. Why do you even bother offering a reservation in the morning if it wont be fulfilled? read more

wtf? This place used to run very smoothly and quickly. Now? The line for the pharmacy goes into the aisles. This is ridiculous. Also the unnecessary locking up of products is so stupid. They've locked up candy! No wonder no one buys anything. Not enough employees to unlock items for people in the store. read more

I have never been to a more horrible pharmacy. The CVS in Carroll Gardens didn't have my meds in stock, so they sent me over here. I got a text saying they were waiting for insurance approval. I kept calling and leaving messages saying my insurance doesn't pay for this drug, so please just fill it. But no one listened to the message or responded or filled it. ALL DAY. I was leaving town the next day and needed this. Finally I went to the store. A pharmacist, a white woman maybe in her 30s with aviator glasses, said, yeah, haha, they were about 4 hours behind answering phone calls. Like it was just a joke. She said get in line. it was 30 people long. Behind the counter, workers were randomly milling around. Junk lay on the floor--a Special K box, a greeting card. (When i worked in a pharmacy as a teen, my boss made up keep it clean "It sends a message," he said. "These are people's lives in our hands.") The line was at least 20 people long. behind the counter, one employee just seemed to stand there, bopping to the music they were playing in the midst of the chaos and cereal boxes. When it was finally my turn, I said I thought I was getting a 90-day supply. The pharmacist I'd dealt with got nasty, she held up the bag of pills and shook them while she said, "30 days, 30 days," and jiggled her body in this bizarre mocking dance at me. I asked what she was doing. She said, "I don't even have to sell these to you!" Wow. it was like the Twilight Zone meets 3rd world dump. This in a rich country that spends 20% of its GDP on healthcare. I can't imagine what the CVSs in less prosperous Brooklyn neighborhoods are like. We all know that healthcare companies like CVS, which now owns Aetna, are massive profit centers that don't care about people. But do they have to be this obvious? It's utterly dehumanizing and something needs to change. read more

CVS Pharmacy - This is only half the line. - Drugstores Near Me - BROOKLYN, New York

Do NOT buy gift cards from here. I bought two (on seperate occasions) and they were both used already when the person when to go purchase their gift. I was mortified. This happened to me twice!! Has to be some sort of scam going on. Please do yourself a favor and don't go here for gift cards. read more

CVS is the worst. They don't know how to handle customers. They don't know how to ring up people correctly. I wish I go somewhere else, but one of my son's meds has to be sent to CVS. read more

This CVS location made my 5-year-old sick by refusing to fill her antibiotics prescription. Their reason? They misspelled her name by one letter. They rudely dismissed me when they couldn't find her prescription, having spent about 2 seconds looking. Their automated system told me they had a script, but their humans working the counter couldn't find it and seemed convinced I was lying... as if it were OxyContin instead of amoxicillin. After failing to get me to leave, one of them finally noticed they had the exact same prescription for someone with the exact same DOB and and name, except for one letter. All of a sudden their attitude became less aggressive and they started avoiding eye contact. They knew they were wrong. Still, they offered no apology and refused to acknowledge their many mistakes. I guess that lack of character, accountability and basic life skills gets you a job at CVS. read more

Spent 5 minutes trying to slide my hand left over my one star rating above to see if there is a possibility of a half star rating, better would be zero stars! What's 5 minutes when you're once again waiting 45 minutes (at least) to pick up your monthly prescription. I came the last two days at, what I thought, would be an off hour away from the rush, and seeing that it was a 30 person line at 9pm had me itching to write this review but alas, I gave the pharmacists the benefit of the doubt for some reason, (even though they are consistently defective at their job with dead eyes that tell of handing out rations at the apocalypse !), but today, the third day of coming at a different but still off hour time, the line is no different and I am able to be so verbose in what would usually be a one sentence review, because I have all the time in the world to describe how much I hate this location and if their was a pharmacy closer to my apartment, I would have switched last year. Seriously considering paying for a delivery service now. Do whatever you can to never step in this location because it is a sorry excuse for a pharmacy with a line long enough to have spiraling think about the pharmaceutical industry in this country. read more

The nurse at the minute clinic (I think her name was Jasmine) was incredibly helpful and kind. The pharmacist was also very helpful. I felt grateful for their help and expertise. read more

Rude staff - told me to wait 10 mins while filled a prescription. I waited patently 30 min. When I tried to approach the counter was rudely told others were waiting first - although I was there much longer. When someone finally audibly sighed and deigned to assist me, they said the medication was out of stock. Am transfering my prescriptions elsewhere. read more

This is just for the pharmacy--Ben is such a dear! He addressed my unusual request and answered my questions, and listened attentively to everyone else in line. A rare experience at a chain pharmacy. read more

I rarely write reviews, even more rarely negative ones. The pharmacists/techs I dealt with at this pharmacy are extremely rude, neglectful, and unhelpful. I came in at 6pm for a prescription and the pharmacy said that they could not find it, despite the fact that I had received confirmation an hour prior that it was ready. Because I couldn't miss a night of my medication, they suggested I go to CITYMD to get it re-prescribed. I paid the copay at CITYMD (again, despite having a prescription already) and then returned to CVS. I returned to CVS at 8pm immediately after CITYMD and waited 45 minutes to be seen, when a pharmtech named Hannah or Heather (can't tell) accosted me for "coming in late" (I had been there trying to pick up since 6pm) and then under her breath said "I fucking hate people." By this point, their "registers had closed" and she had me pay $79 for the medication that is fully covered by my insurance. When I arrived home, I realized she gave me the WRONG medication. I came back in this morning and a different pharmacist tried to say that the medications are interchangeable (they are NOT), which is extremely dangerous. I have never been treated so horribly by supposed "medical professionals." I have now been waiting 45 minutes for the correct medication-- it's not looking promising. Please, do not come to this pharmacy. I was verbally accosted, disrespected, and my health was put in abject danger by their neglectful practices. read more

The pharmacy is really a well-greased machine now and with the most kind and compassionate and helpful staff. The head pharmacist, Ben, is just a dynamo! So smart, personable, caring, and helpful. They take my insurance but I had a complicated issue because I needed the scrips for my concussion billed to my No Fault insurance instead after I was hit by a car. I wish I had gotten the name of the two other lovely staff members with whom I dealt but I was floored by how kind, diligent, and knowledgeable everyone was. I had to wait about 15 mins while my scrips were reprocessed and so i nosily witnessed the staff dealing with other customers, and the service seemed consistently great. I hate to choose a chain over a mom and pop, but I've decided to switch my other scrips over to CVS because I never received this person-centered care at Neergaard or Ballard (i only went to CVS because I heard they accept No Fault). People are in bad shape sometimes when they pick up scrips (I was dizzy the entire time I was there because of my concussion) and it makes a big difference when pharmacy staff are lovely and attentive when you're not feeling well, and it was also important because i'm not tracking well that the pharmacist was so intelligible. One small recommendation: there's just one chair in the back and on the chair it says it's only for people who get the Covid vaccine... but I was very dizzy and I'm sure there are disabled people waiting for meds so i strongly recommend management place a couple of seats in the back for people waiting for their scrips. read more

OPEN 24 HOURS!!! It's great to have in the neighborhood since rite aid closes early. I always love the helpful staff here and the mass selection. If you download the CVS app you can get all the manufacturers coupons and save a bunch!! This store also has a PARKING LOT AND IN PARK SLOPE ANYTHING WITH A PARKING LOT IS HEAVEN!! Definitely my go-to pharmacy and store in the area! Lastly they have Meyers cleaning products!! #winning read more

CVS Pharmacy - Drugstores Near Me - BROOKLYN, New York

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How does my original 2-star review actually go down to a 1-star? Read on my wayward friend. I approach the counter Thursday night and the guy said to me computer was down. I ask if I could leave my prescription and pick it up tomorrow. Cool. *hands paper* Friday night rolls about and the girl behind the counter hands me the prescription and tells me $79.99. She herself seemed as baffled as I was and asked, "Do you have insurance?" (You mean you didn't see me in the system? Idiot.) "Um... yes" Waits 3 minutes as another girl (who is actually a neighbor in my building but wouldn't acknowledge me) taps away at the computer... (awkward seeing a neighbor would know what's wrong with you). First girl comes back and tells me $69.99. Lol (Although I supposedly have a high deductible on my insurance I can't help but stagger). Do you have anything smaller or a generic brand? No. I paused and instead of /table flipping like I always do, I calmly asked for my prescription back. Waited 5 minutes as she went through slips and slips of paper. Thank you. Went down a few blocks to another pharmacy and got the SAME exact prescription for $56. read more

This store is so cluttered and difficult to shop in! First, when you walk in, the first 5 aisles or so are blocked off by displays or other crap, forcing you to walk to the back of the store to enter any of these aisles. It's just annoying. Then, the aisles are always impassable due to large boxes and plastic containers stacked up in the middle of them, waiting to be unpacked. The blocked off aisles are mainly the beauty product aisles, and I'm going to assume it has something to do with some convoluted effort to deter shoplifters. That being said, so many items are also locked up at this store, for the same aforementioned reason, and it's near impossible to find a worker, never mind one that has a key!! If you do find one, you can expect an annoyed response from them, and will have to wait even longer until they get around to sauntering over to you. Examples of locked up items here are: deodorant, brand name OTC medications (like Advil), ICE CREAM, all frozen foods, many facial care products, and more. Redeeming qualities: a private parking lot (not advisable at night -it's dark and isolated). It's 24 hour, and pharmacy is open later than the other terrible CVS that's closer to my house. Pharmacy open until 10pm read more

CVS Pharmacy - Omg! CVS has Tokidokis!!! - Drugstores Near Me - BROOKLYN, New York

Pharmacy never answers the phone. Everybody in here seems slow. Poor management but the pharmacy is horrible. Save yourself now and use another pharmacy in the parkslope area. read more

I waited over 2 hours in person for my prescriptions yesterday. And then only walked out with 1 out of frustration. I'm currently on hold for over 15 minutes waiting for them to answer the phone to see if it's filled today. They're woefully understaffed. read more

CVS Pharmacy - The line to pick up prescriptions. - Drugstores Near Me - BROOKLYN, New York

Five star prices, zero star service. Want a prescription? Ha! Call it in. Bot will say it's ready at 3. Go at five. Wait in line 20 minutes because why have more than one pharmacist ever? Get told for the second time in a row it'll be 30 minutes. Go back in 30 minutes. Not ready. F you CVS. This is why people USE LITERALLY ANYONE ELSE. read more

A train leaves Boston at 11:15 am and another train leaves Washington at 12:25 pm. If they are traveling at 46 mph on the same track where will they meet? Not sure but the mess that happens after they do will look a lot like this pharmacy. Understaffed, lazy clerks, total chaos. CVS need to open another location in this area quickly, because they can not handle the costumer volume. read more

My father is in the hospital unexpectedly which led me to boarding a plane for JFK and leaving my carefully put out prescription meds on my bathroom vanity. I had the order called into the 9th Street CVS and they went out of their way to work with the insurance company to get replacements for just a co-pay. Another person behind the pharmacy counter helped me find the correct eye drops for dad. They were so kind and I was in and out in 20 minutes at 5 pm. read more

Personally, this is the top CVS I go to. I feel like the sales are better and the store is just friendly. I live about 3 miles away and I come all the way here to fill out my scripts cause they are just that friendly. Plus they have the little parking lot in the back, I wont get a ticket lol. I'm reading alot of people complaining about the pharmacists but they are the nicest ever. That's why I always come back lol. read more

I'm not sure if folks there are burnt out, or understaffed, or if the policies and systems are inefficient, but in the past few months every single time I've been to pick up a prescription (for which I was notified that it was ready) there was some substantial mistake. Each visit took multiple conversations between different counters, and almost every time I left without something I was told was ready. This last time I went in person to ask that no upcoming prescriptions were filled as I was leaving town and would do it there. And yet, they all were anyway, preventing me again from getting what I need. read more