Prior to my eye Dr. prescribing a medication through Willowbrook Pharmacy, I had not heard of the…read morebusiness. I have had many good experiences with Willowbrook. They filled the prescription quickly, delivered it to my door and did so in a timely fashion. When it was time to refill, my insurance allowed a different price. Of course, it was higher. Willowbrook called and discussed with me the best way to dispense the medication so that I could work the cost into my budget. My most recent interaction with Willowbrook was this week. I ran out of medication. I thought I had another month, I did not. Symantha spoke with me about the current cost of the medication. She explained that a number of medications have gone up in cost and she would help me find the best way to dispense the medication. I have mail-in service through my insurance and usually find it the most reasonable. Symantha understood and said she would work with my insurance company and see if they could match my insurance price. If not, she understood and went through all the types of medications available, generic or not. She also explained how the generic was usually prescribed. After talking with her, I decided that I did not want the generic and went on to call the physician for a new prescription. I got a text this morning to call Willowbrook. Sumantha had text and asked for a call back, she was still working on the prescription, wondering if I needed any help with obtaining the prescription and quoted me the current price. It was higher than my mail-in price and she was willing to work with me, but the difference was sizeable. I have trained customer service representatives in the past. Believe me, Symantha is the most caring, informative and responsive representative I have dealt with recently. She went out of her way to explain various things, called back on her own with willingness to help. She has a pleasant voice and a caring personality. Even though I could not use Willowbrook this time, she understood and explained if I had any questions about any future prescriptions to feel free to call. They could be of help.

This pharmacy has issues with certain types of discount programs…read more My company auto-enrolled me into CVS Caremark. Willowbrook could not process prescriptions after this was added to my plan. Aetna and CVS turned this off without an issue... all seemed odd to me ... especially this pharmacies response that it was an issue with insurance and not their ability to work with this program. Willowbrook still couldn't resolve issue after I turned this option off and asked I pay for refill over phone instead of through app because my son was "too close to line" on Ipledge, "so she doesn't get pregnant." Said the woman on the phone. I'm not a doctor but I am pretty sure what they meant was they couldn't figure something out and this was better than "Sorry we don't know how to do that."... in their opinion. Up until this point I was okay with frequent calls about filling because they were nice and I could always use secure payment through app. Hopefully they will continue to improve and compete with other pharmacies. I would strongly suggest just being honest with customers. It goes a long way. Don't put failures of company on the customer.

I've used this pharmacy in Sheridan off and on for quite awhile now....they are so attentive to…read moreany questions anytime you need them...I will be a customer for the foreseeable future and recommend them to anyone........Btw their delivery service is excellent ....

Great service! They go above and beyond for customer service. I was a customer for years at CVS…read morebut can't handle the rudeness of their employees in the pharmacy. They look right at you and don't even acknowledge you or even mention they will be with you in a moment. Thank God for Ella Pharmacy!!!!

Walmart at 10010 Pendleton Pike Sunnyside Road auto center is the worst, very nasty attitudes,…read moreworkers walk around in there phone, making several mistakes on your car, not wanting to complete the job, managers are not any bette, it's the worst for a simple oil change. they can't do anything correctly. don't take your car there.

Polite, friendly & helpful staff. I've always left this pharmacy fully informed. The pharmacist is…read morealways readily available.

My first prescription, they called to make sure I understood pricing before they compounded it. I…read moreappreciated that, as it was expensive out of pocket. However, I didn't understand I was to pick up TWO items, so when I asked about it being topical, they said "no". My practitioner wasn't happy at my follow up appt 3 months later. When I went back again, I got both, but took a couple days to fill. I have gone in looking for specific items (homeopathic) and if it isn't in stock, they have referred me to other stores that may have it. I appreciate that level of service- and so, I do recommend them. They do have a good selection of medical supplies, and they are the closest compounding pharmacy. Worth it to stop in. We also found the perfect birthday card for Grandpa there!

When I tell you these people are GODSENDS!!! Not only do they let you know when you're prescription…read moreis ready, if you have multiple, the text you which ones are ready so you're not going home expecting something to be in there when it's not (CVS). And they are ALWAYS in stock of everything. They do close early but... honestly it doesn't even matter with how friendly they are. These people all deserve to go home at 6 pm every day. Amazing people, amazing service!!!

Highly recommended. I had a prescription I needed to be filled quickly for a cat. I called, talked…read moreto a person who said they'd do what they can to expedite things - and the prescription was ready for pickup in less than two hours! For comparison, I had to use an online pharmacy last month - they charged me $10 for shipping and it took two weeks to receive the same medication. Go with this small, courteous, family owned business!

Over three weeks to get prescriptions. Every time I call I get inaccurate or ignorant assistance…read more They don't apologize for their delay. They just give excuses. Never going to them again.

Apotheco Pharmacy in Carmel specializes in dermatology prescriptions and usually has the best…read morepricing for what tend to be expensive medications. Discounts for items that might otherwise be unaffordable. I am so grateful for that! My first experience was 10/10. I received a text the same day my doctor sent in the RX in notifying me it was available for pickup almost immediately. It's nice that they send you a link to checkout and give you the option to pay in advance even as a guest. You don't necessarily have to create an account like you do at Kroger pharmacy. The Kroger app is quite frustrating at times. Unfortunately my most recent trip there was not a 10/10. I was told the medication would be ready the day I called but when I showed up a few hours later they informed me they were out of stock. Two days later this is still the case. They DO have a delivery service so in the future if it's not urgent, I may opt for that instead. The staff is friendly and it's always nice to support smaller businesses. Bonus that there are probably less coughing and sneezing people at Apotheco than CVS or Walgreens.

Stop using big pharma companies and try your local pharmacy! Not many around and I live 30 minutes…read moreaway but the service is well worth it. I was tired of dealing with big corporate pharmaceutical companies, because they can never seem to get things right, and customer service is the worst. I wanted to try a mum and pop shop, and it's the best decision I ever made. Alivio Pharmacy is attentive to their patients, I love how community friendly they are. Warm customer service, and when they say 15-20 min for a refill, they mean it! I've always been able to get my medication quickly and efficiently. Once my prescription was messed up (not their fault), and they kept a look out for my pills. It was so nice of them, especially when I just got surgery. Also, they're bilingual so I would recommend to any Spanish speaking natives.

Somehow got my number and keep texting me that I have a prescription ready in Spanish. Keep calling…read moreto say that I have never used this pharmacy and to remove my number, but they won't