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    CVS Pharmacy

    2.1 (58 reviews)
    Open 9:00 am - 9:00 pm

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    5 months ago

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    2 years ago

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    1 year ago

    Worst pharmacy ever no one talks to eachother and they never have what you need ready for pickup

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    8 months ago

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    1 year ago

    Waiting on hold for 30 mins on the phone line with pharmacy only for them to pick up and drop the call.

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    3 years ago

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    Page 1 of 2

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    Mario is a great cashier and very friendly...

    Mentioned in 2 reviews

    Read more highlights

    Pucci's Pharmacy

    Pucci's Pharmacy

    4.2
    (116 reviews)
    7.2 mi
    $$

    This pharmacy is incredible. I switched insurances away from Kaiser and was actually excited to be…read morea patient here. They do so much good for the community. Covid shots. Mpox shots. They really care. That was my impression before I became a patient and it's been my experience since I've become one. Support a local business, you'll get great service and have a wonderful experience. I actually can't say enough about these folks.

    On May 8, I contacted Pucci Pharmacy to ask whether I could bring in expired or unused prescription…read moremedications for proper disposal. I was told over the phone that it was acceptable to do so. I have been a customer of Pucci Pharmacy for over a year and have had my compounded hormone creams filled there through my healthcare provider. Although I live in the Natomas area and the pharmacy is not close to my home, I have continued using Pucci Pharmacy because I had never experienced any problems before this incident. On May 8, I went to the pharmacy with a bag containing old prescription medications for disposal. After waiting in line, I placed the bag on the counter and explained that I was there to dispose of the medications. The employee assisting me responded that she did not think they could accept them. A younger employee went to the back to ask someone for clarification. During this interaction, I became increasingly uncomfortable. I was already feeling ill because my stomach was upset and I urgently needed to use the restroom. In addition, the employee's tone made me feel embarrassed and uncomfortable. As someone on the autism spectrum, situations involving confusion, confrontation, or inconsistent communication can be especially overwhelming. The employee then asked whether I knew when my garbage service collected my trash and suggested that I remove the prescription labels and dispose of the medications myself. At that point, I said, "I'm sorry, I need to leave." As I walked away, I heard someone yell, "You can't leave this here." A male staff member then called me. He seemed frustrated from the beginning of the conversation. I explained that I had only brought the medications because I had been told over the phone that it was acceptable and that the pharmacy needed better communication between staff so customers would receive consistent information. Rather than trying to understand my concerns, the conversation became argumentative. I told him I was becoming frustrated because I felt I was being treated as though I had done something wrong, despite following the instructions I had been given. I asked what we could do to resolve the situation. He responded, "I'm not going to take this," and then hung up on me. Afterward, I called back and spoke with a manager. She was kind, understanding, and professional. I explained that the entire experience had been triggering for me because I am on the autism spectrum and that I believed the pharmacy needed better communication and greater sensitivity when interacting with customers, especially those with disabilities. The manager apologized, and I believed the matter had been resolved. However, on June 30, when I called Pucci Pharmacy regarding my prescriptions, I was placed on hold for an extended period before speaking with someone who identified himself as the owner. He informed me that, because of my previous visit, the pharmacy had decided they would no longer fill my prescriptions. I asked why this decision had been made, especially since I believed my conversation with the manager had ended on good terms and I had been a loyal customer for over a year. The owner stated that he had watched the security video and claimed that the staff had tried to help me, but that I simply walked out and left my "trash." I explained that I did not leave trash. I had brought old prescription medications because I had been told by the pharmacy that I could do so. Yes, I left the pharmacy because I felt overwhelmed, but I also stated that I was leaving. I did not intend to abandon anything improperly, nor was I trying to create a problem. Unfortunately, the conversation with the owner also became argumentative. I told him that I intended to file a complaint because I believed I was being treated unfairly as a person with a disability. He responded that the decision had nothing to do with my disability. I am deeply disappointed by how this situation was handled. What began as a misunderstanding caused by inconsistent information from the pharmacy ultimately resulted in me being refused service after more than a year as a customer. I believe the situation could have been resolved through respectful communication rather than confrontation. I also believe businesses serving the public should ensure their staff receive training on effective communication and appropriate interactions with individuals who have disabilities, including those on the autism spectrum.

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