I've been using this pharmacy for my prescriptions for many years, and i just wanted to respond to the claim that all of your prescription questions and concerns are being "outsourced" to foreigners. Whenever I've called the pharmacy with questions, I've NEVER spoken to anyone who had language barrier issues or who failed to respond to my questions. I'm not sure where the phone staff are located, but they all have access to your prescription records, and I've never had any reason to complain about their service. When the phone lines get backed up, I'm usually given a choice between staying on hold, or waiting for a callback in "x" number of minutes. The time estimates are almost always accurate, and I've NEVER been forgotten, nor have the wait times greatly exceeded the estimates. I can understand why a member might have a complaint about a specific staff person or medical personnel, but to complain about Kaiser in general for "preferring profits over people" is way off the mark. I've had excellent care from Kaiser for over 50 years, and I would never go elsewhere. I've had all three of my kids there, and have been treated for everything from appendicitis to ischemic colitis from 1967 to the present. Some of the medical staff are better than others, but overall, I've been happy with my providers, and I give them high marks for their "thrive" campaign. And after my colitis attack, I feel that I owe them my life because the hospital stay enabled me to make some greatly needed changes in my eating habits and overall approach to my physical well-being. No complaints here! read more