Brian is an exceptionally pleasant, helpful, caring, and knowledgeable pharmacist. He has always…read moremade me feel very special. Several years ago I needed special compounded medications for my beloved cat. He saw that I had trouble walking and came from behind counter and took pet carrier to me car. He has ordered hard to find products for me. Always ready with information and advice no matter how busy. He is the very best. I am a local customer. Rosa

Recently moved into larger store in same office complex- handicap accessible. HVPharm is a hometown…read morepharmacy. Friendly, greet you by name. The pharmacist, Brian, is always helpful with any questions in person or by phone. If not available he will call you back. I was recently surprised to find that HVPharm was the specialty pharmacy making specialized eye drops for my mother who lives an hour away. I was able to contact The pharmacy twice with my parent's questions and talk right to the my personal pharmacist who had made the drops. Only negatives: because they are small, you sometimes need to go elsewhere or wait (if you can) until the next day for less common Rxs. They do not have the hours of big chain pharmacies if you get an emergency night or weekend script.

I usually stop by to buy greeting cards now that a local chocolatier and card seller across the way…read moreshut down. And once in awhile I'll partake of their theater box deal. Anything else? Prices are really high on HBC items. Anything else, sir? Yes. Checking out can be painfully long. I stop by only when I must.

I was looking for a place to develop some disposable cameras so I thought I'd try this Walgreens…read morelocation, conveniently located on York Road. When I approached the photo department counter, no one was there. I found a manager who escorted me back to the photo counter and explained how to leave the cameras for development. The collection box was overflowing with orders which made me uncomfortable, but this guy seemed confident that my order would get completed. Great customer service here...........and hopefully my photos aren't lost. Haha

After years of incredibly poor customer service from Walgreens and then CVS, I transferred all of…read moremy prescriptions to Ruxton Pharmacy, a family-owned business in Ruxton. I took a chance but I definitely have no regrets. I walked into the Ruxton Pharmacy this morning to pick up a prescription and to possibly refill another. What could have taken an hour at CVS took me 5 minutes at Ruxton Pharmacy. There was no one in line, the phones were not ringing off the hooks. The gentleman who helped me was kind and personable. Bonus points: The prices I paid were at least 25% cheaper than CVS or Walgreens. They also have an A-mazing greeting card selection which I will take advantage of the next time I return. Thank you so much, Ruxton Pharmacy in Ruxton, for providing just what I needed-- quality customer service and prices.

Great place to get scripts filled. They will fill a script while you wait when you bring it to…read morethem. Super friendly staff. They also deliver the only place to go!

These folks know what they are talking about and their service is awesome. If you are using another…read morepharmacy STOP and give them a try!

On March 18, I came to Austin pharmacy in Cockeysville with a prescription for diabetic shoes from…read moreDr, Sean Sider. ( I have been there previously for 2 other pair of shoes in two different years when I was a patient of Dr, Terry). In the past,there was no problem. This time it somehow got screwed up royally by the salesperson who waited on me and sent whatever she needed to Dr, Terry (who is retired). END OF STORY: I AM STILL WAITING FOR THOSE SHOES. Talk about total incompetence.

Consistent horrible service from pharmacy. Hard getting through. I don't regularly have…read moreprescriptions. But each time is some type of communication issue. Now I've been on phone for 15 minutes waiting. My app and phone system says I don't have a prescription. Its 4pm. My doctor's office says it was sent in at 2pm. Someone just picked up call for a minute and put me on hold. I was told last time I dealt with them a month ago, that their phone system had problems. That time to finally get to pharmacy, I had to direct call to manager who walked back to pharmacy to help me communicate. A couple of times that I was in store, I could hear customers complaining with pharmacy.

I was in the area and decided to get my covid vaccine because the store was empty…read more I walked to the back which is were the pharmacy is located to receive information. The one guy standing there, I had to ASK for assistance. I asked where the restroom was, to wash my hands. He point his finger in the direction of the restroom. When I got there, there was a code on the door. I went back to ask him what the code was, he turned his back to me. I see why this store was only given 2 stars. So, of course I didn't get the covid vaccine here

Scanning has a royal pain!! I scanned a soda and did not use a bag but the system weighs the order…read more It was a pop, I wasn't going to dash with a cart full of filet mignon, for crying out loud!! There a two ways to use debit, but no, I couldn't use the pad like I do else where. Whoever crafted this self checkout needs to improve the situation!

Zero stars if possible, terrible manager, she has such a bad customer service, is so entitled and…read morerude the one with red shirt hair wearing a hat and a cane. I used to enjoy shopping here but her service is so poor that at this point I don't care paying extra and go to wegmans instead.

This place has become just as bad as CVS / Walgreens. The woman up front has no business being…read morethere. She will see a line but just keep working on something else. They will make you wait then tell you that because of insurance you have to come back tomorrow. Just bad service. Use to be a friendly, customer oriented business. Not anymore!!

I really don't know where to begin. These folks are truly great. They have been my main pharmacy…read morefor at least three years. They are always pleasant on the phone and in person and they have a web portal that lets me order my prescriptions 24/7. Then I get a text from them when they are ready to pick up. They also can deliver. They are closed on Sat. and Sun., but I can still order meds online. They close at 5:30pm M-F.

"It is so refreshing, in today's world of new technology and AI, to see an independently owned…read morebusiness that is truly customer-centric. A great mix of new school and old school. Fantastic experience, and a pleasure to do business with." Len

Hands down the only pharmacy for us. We were crazy to deal with the headaches of mail order…read moremedicines instead of using our community pharmacy! Refills are almost always done within moments of being ordered and the app makes things easy. Forget about the frustrating waiting time and poor service at the chain pharmacy. You can't beat folks seeing your face and knowing who you are, but also knowing to check the names of the others in your family so you can pickup everything at once. Our son has epilepsy and has recently learned to become responsible for ordering his own refills and I couldn't love this team more for being kind and understanding as he navigated this important step to adulthood (forgetting to request timely refills occasionally) He also recently underwent brain surgery and was in the hospital for several weeks. The team asked about his status and were big cheerleaders when he returned home. This is a phenomenal group of people and if you live in this community and aren't taking advantage of having this blessing, you're really missing out!