This store is horrible, they sell stale food items and snacks along with tobacco and when you go in…read moreto speak with someone about the issue they won't resolve anything ! I've been coming to this store for about 3 years and I've never had an issue with this until about two months ago and atp I refuse to waste my money in this horrible business since they no loyalty to everyday consumers

This is going to be a bit of a story lol. Two experiences for this morning. Royal farm's app needs…read moreto be fixed, because it doesn't give you the option to include egg for a BREAKFAST burrito. The first time I came in with a mobile order, which no where does it tell you to pick up at register. The African woman I spoke with who had long braided hair was busy, but was being rude with me when I was simply asking about my order. Keep in mind I'm using my little 15 minute break during work to do this. She didn't listen to me about the fact I ordered 10 minutes prior and didn't consider I made a mobile order. My break is up and I finally get to find out that it's been sitting at the register the entire time. I go to work and find the burrito had no cheese or egg. At this point in infuriated. I call in about this with my frustration so hopefully it'll be ready by the time I get back. I get back, I show the issue. We confirm the APP is the problem with not having egg, however I still didn't receive cheese. Once we confirmed it was the APPs fault, I was able to calm down some. The order screens on site give you the egg option, but online/app doesn't. The woman who I spoke with first time was much more understanding and respectful talking to me as well which made me feel better. They remade my order, let me keep the mess up for my time used, and gave me a free fountain drink for my time. All of these kind curtesies they did for me changed my 1 star review ready to break something to 4 stars. The service changed the second time around, the majority of the order mistake was the app's fault, and I was compensated for the large amount of time I had to use for this encounter. I appreciate the staff for the second encounter. I do not recommend ordering this burrito online or through the app unless you can add a note lol.

Royal farms gives you ten cent discount on gas if you use RoFo pay. You also are supposed to get…read morepoints which you can use for discounts on food. They switched to a new system and you no longer get the points. When you call their help line, and eventually get a live person, they don't know anything about it and refer you to the Royal Farms corporate office, which is a recording with no help.

This RoFo is my Thursday go-to for a meeting in Cockeysville…read more Last week, one coffee machine was down. Today? Three! Two dark. One needing grounds to be dumped. And, they were running low, as in single digits, on coffee stirrers! To make matters worse in the REAL FAST department, two self checkouts down! All this during peak morning rush! What's going on, RoFo? Take some of the Tucker cash you're saving and keep the stores Real Fresh, Real Fast.

I had an excellent experience buying fried chicken at the Padonia Road Royal Farms today. I wasn't…read morefamiliar with how to order pieces of chicken on the kiosk, but the staff behind the chicken counter told me how to do it...very professionally and yet personable. The order was ready by the time I came back from the cashier's, and I was told it just came out.......in other words, as fresh as it could be. It was delicious. I will go back....often. Diane Gollnitz.

This is a gas station.......but they have the best ice cream in town. They always have it seems…read more The flavor burst ice cream beats Carvel in Hunt Valley by a landslide. I'll go to this gas station just for the ice cream sometimes, it is definately worthy.

Consistent horrible service from pharmacy. Hard getting through. I don't regularly have…read moreprescriptions. But each time is some type of communication issue. Now I've been on phone for 15 minutes waiting. My app and phone system says I don't have a prescription. Its 4pm. My doctor's office says it was sent in at 2pm. Someone just picked up call for a minute and put me on hold. I was told last time I dealt with them a month ago, that their phone system had problems. That time to finally get to pharmacy, I had to direct call to manager who walked back to pharmacy to help me communicate. A couple of times that I was in store, I could hear customers complaining with pharmacy.

I was in the area and decided to get my covid vaccine because the store was empty…read more I walked to the back which is were the pharmacy is located to receive information. The one guy standing there, I had to ASK for assistance. I asked where the restroom was, to wash my hands. He point his finger in the direction of the restroom. When I got there, there was a code on the door. I went back to ask him what the code was, he turned his back to me. I see why this store was only given 2 stars. So, of course I didn't get the covid vaccine here

I tried to give this 7/11 the benefit of doubt but this is my 3rd time coming to this location…read moreafter 8pm and the doors are closed and locked. If the hours of operation have changed that needs to clearly be stated, especially if it says "24 hours". Not really a convenience store if it's closed after 8pm, I'm tired of wasting my gas to come here & this is the closest "convenience" store to me.

Why are you open and don't have your cashier give me a spare propane tank?…read more I come here all the time and the cashier said because he's by himself he cannot get me a propane tank. So if that's the case. I took my money elsewhere. Maybe he didn't want to get me a propane tank and used that as an excuse.

I've been at Royal Farm store on Mace Avenue in Essex, Maryland three times just this week and they…read morehave no chicken. They have no fries and they have no fresh food. today is Sunday at 3:45 PM and the ravens are playing in a half an hour or so. I came to the store to get some chicken and fries, but they have no chicken breast at all and they only have about 10 fries available for me to buy. The fries are always very nasty and disgusting at this store because they're always very old.I walked into the store and they told me it would be at least 20-25 minutes for chicken breast. This is Sunday 9/28/25. On Wednesday four days ago they told me it would be 20-25 for chicken breast and 15 minutes for fries. Obviously I left because no one wants to wait 30 minutes for fries and chicken when I can go right down the street at Popeyes and get what I want at the drive-through window in five minutes. I don't know what is going on with Royal Farms but it seems like every store you go into has no fries and no chicken. They had small fries for one dollar the last three or four weeks but every time I ask for the small fries they told me it was gonna be 15 minutes before I could get the fries because they don't have any. I live in Baltimore county and I work in Howard . I go to Baltimore city regularly to visit a friend of mine and it seems like every royal farm store. I go to doesn't have any fries that are fresh!! They don't have any chicken breast at all, fresh or old. They say that their food is real fresh real fast, but it's not fresh at it's not fast at all. So I suggest going to Popeyes, KFC or McDonald's because Royal Farms is it's all talk and no action!

Fix your screens…read more Stop making things so cramped on the rows Do not go if mobility disabled

stuck in the car wash tonight for 20 minutes, calling 30 times, beeping, finally got out and the…read moredoor up and walked in the like blaring F bomb gangster music not giving a crap at all. Never going here again.

This gas station is shady, the manger Michael needs some serious customer service training. Very…read morerude and the car wash here suck and mostly broken and then would not give you your money back or credit for another wash.