I have been using their services for about 2 years to pick up prescriptions for my cat and they…read morehave always gotten her what she needed. Great people.

I called this pharmacy at the beginning of December 2020. I was having issues with my local…read morecompounding pharmacy and needed an alternative. I spoke with a pharmacist at this pharmacy who assured me they could make the prescription I needed according to how my insurance company required it to be made for billing. I spent weeks going back and forth with my doctor to get the prescription canceled at the previous pharmacy and sent here. Finally they received it and said it was ready. The girl who called said they don't bill insurance. Then she said she could try. I already spoke with the pharmacist prior to all of this hassle and was told they could bill it. I called her back and said I would just pay cash because I didn't want to wait for them to try to figure it all out. I drove almost 2 hours to the pharmacy to pick it up, paid cash and brought the rx home. It doesn't work. Not at all. I used two different formulas from my previous pharmacy. Their normal formula with crushed up diazepam, and the formula with a specific diazepam that my insurance covers. The insurance billable one isn't as good but still worked. The formula made by MD Compounding does absolutely nothing. I am sure it is base with no diazepam even in it. Two days ago I received a bill for the prescription. The prescription I paid for when I picked it up. I called and hopefully got that straightened out. I asked the pharmacist if they forgot to put the diazepam in the compound. He assured me other people got the same batch and it worked for them. Just because people haven't called in to complain doesn't mean it is working for them. I, again, asked that they make the compound the way my insurance requires as at least that works. The story was completely different this time! Apparently they have a contract to only make compounds a certain way with one company. Ah, yes, the almighty dollar. The pharmacist said he called the company and they said he could make it the way I needed providing it didn't contain lactose. He was going to call my previous pharmacy and ask for the formula. Then a woman called me back saying they aren't going to make it for me. She said that I never received the insurance mandated formula from my previous pharmacy so I couldn't know if it worked. Um, I have been on this for 3 months and the second two months I was given the insurance mandated formula. Oh how I love to be told lies about my own experiences. So, in conclusion, this pharmacy lied to me repeatedly. I went through so much unnecessary hassle to get my prescription to them because they guaranteed they could make it how I needed. That was a lie. They said they would bill my insurance. That was a lie. They billed me when I already paid. Then they lied to me about my owm experience with my previous pharmacy? 0/10 do not recommend. They claim I may have an adverse reaction and then they will be liable. That's not even how the law works for prescriptions but ok.

Great customer service, Sadie was so helpful and courteous! The bathrooms are really clean as well.read more

The new lady there with glasses and should length hair black. She is the bomb. She can look at my…read morebottle to refill know my name and prescription and then go on waiting on someone else and filling prescription. Wow

I have mixed reviews about this pharmacy/store. The owners are a shining example of what public…read morerelations & customer service should be, HOWEVER, the a lot of the employees aren't. I find the employees to be rude, curt, & have even heard them mocking me behind the counter as I walk away!!! Unbelievable? Believe it. Also, the drive-thru takes incredibly long- you might as well go inside. I just always get the impression that the employees have forgotten who pay their salary, which are the customers who patronize the store. Perhaps they should do a customer service review/class for their employees. Another crazy thing: they advertise that they have a fax service, but at least 2ce in the last 2 months I've had sensitive documents faxed there to my attention & when I went to pick them up, they said they were not there (despite the confirmation from the sender). They bluntly said, "We probably threw them away." Wha?? Support your local "mom & pop" enterprises, but be ready for some bumps in the road here.

Patty was amazing. Took her time with me and set me up for success on my new look!!…read moreShe had everything I needed and more!

I met with Patti today, she is amazing! She helped me pick out the perfect wig. She took her time…read moreand she is compassionate! She understands how demoralizing hair loss from chemo is. Thank you Patti for making me feel comfortable and respected. I love my new wig!

I called in desperation to get setup with a new cell phone, as mine started to go, nearly overnight…read morewith the battery. Laura, the Store Manager, made an appointment with me, and due to the COVID-19 pandemic, offered me excellent curb-side service. She was super helpful in answering all of my questions, provided me with options and got my new phone all set up and ready to go!! I was especially impressed with all of this because I am working from home, and needed to ensure I had a working cell phone now, more than ever! I have dealt with Laura in the past and she has always been a pleasure to work with - I wouldn't go anywhere else! Thank you Laura and the team at Victra - you rock!

bobby always gives me the best customer service everytime i shop at this location!! always…read moresuggesting things i should try next and keeping me up to date with his favorite items!

Very professional! Quick and friendly. I was referred here by a friend and glad I went! I have been…read moreto other places and end up with one brow always different than the other.....the mapping is what gets that great look!

I had a great experience getting my brows waxed at the Benefit Brow Bar. Lisa did my brows (I…read morebelieve she usually works at the Niles location), and she was very professional and made me feel extremely comfortable. I will definitely come back- after this experience I wouldn't go anywhere else!

It's a small place. The pharmacist and his wife owns the business. They are nice people. I like…read morethat they know me. I'm not just a number like the big chain stores. The over the counter items are over priced but that's the case at every drug store.