This CVS pharmacy is beyond frustrating and completely unprofessional. The only positive part of…read morethe experience was the woman who answered at the front of the store -- she was kind and did her job by transferring the call. The pharmacy, however, was a different story. After spending over 30 minutes stuck dealing with their awful automated phone system just trying to reach an actual person, the pharmacy finally answered and immediately hung up before we could even speak. That is unacceptable, especially for a pharmacy where people are relying on staff to fill important medications. To make it worse, the prescription still hasn't been processed after several days. If the pharmacy staff cannot handle answering a phone call or providing basic customer service, they should not be responsible for something as important as people's medications. After this experience, I'm not surprised at all that this location has a 1.9-star rating. The lack of professionalism, follow-through, and basic respect for customers is ridiculous. I would not recommend this pharmacy to anyone.

I recently went to Fort Myers CVS on Cypress Lake and route 41. Yamira was very thoughtful and…read moreprofessional with her service. As I continued to shop inside the store (Store#3616), I was in need of assistance checking out, and Kenya was very patient and kind helping me to enter the correct information to complete my transaction. This isn't the first time that she has come to help me out, whether it's to locate a product, use a coupon, of filling the CVS coupon machine with a new roll of paper. She never makes the customer wait or feel uncomfortable asking for assistance. I think this employee is very professional and courteous in all she does. I thank you Dee

We have Walgreens credit card cause it gives you 2 or 3 percentage of money off what you charge on…read moreyour card when you purchase things at Walgreens. Logical, yep! When we purchase something they usually ask if we want to use some of that money to pay for it. (Have to use in even $10 amounts.) The lady that checked us out didn't ask and said she never heard of that. Weird though cause I'm sure she checked us out before. She said that she has a Walgreens credit card and it doesn't work that way. Walgreens at home, Pekin , IL we never have had a problem. Here, it only allows only $20 to be taken off so I try to not buy over $29.00...especially since I have over $185.00 banked. Anyway, we tried it twice and even once tried charging over $35. The checker acknowledged that it shows I have over $185 to spend. But still said she's never heard of it taking money off the bill. So I went to pharmacy to see if their checkout computer would do it. Checker was fussy and wouldn't even try. So, I called number on back of Synchrony credit card. NO help there. They told me to call customer service for Walgreens, so I did. So I kept customer service on the phone and went back in so customer service could tell the lady that wouldn't acknowledge it IS suppose to work this way. She still acted unimpressed and not helpful or apologetic or try to do it again to see if she could get it to work‍ So, then lady (customer service) on the phone acknowledged it should work and suggested I try to do the order on the phone to "pick up" to see if it would work that way! REALLY I'm a senior... which I can't get senior discount and use my banked money on senior discount days, which sometimes they don't acknowledge that here either! They also won't allow you to use a coupon and your banked money at the same time. Yet, they say "your points/banked money" is "just like cash." Anyway, it's already been over an hour and it takes so much more time to do...... and a pain in the butt. I think they should have offered to try to order it themselves on my phone for pick up or whatever ... but NO. And it just appeared no one even cared or said sorry it didn't work. Checkout lady still thought she was right that she'd never heard of giving money off. Duh VERY DISAPPOINTED!! Will be canceling my flight Walgreens Synchrony credit card!!!

It's a Sunday and the line at cashier is seven people deep and not moving. The "manager" didn't…read morebother to show up until after 10 minutes and with an attitude! Don't leave your cashiers out there to deal with your lack of leadership skills! The cashier is NOT to blame but instead the "manager" with hair on top of her head and a crappy attitude. Girl go on and do better.

Huge thank you to (I can't remember if this is the correct name) Yohandra, the associate at…read moreWalgreens. I was last min searching for a balloon for my niece's 4th birthday and she saved me by giving me a few display balloons. So kind of her and saved the day for me. Thank you!!!

Very knowledgeable and helpful The pharmacist went out of…read morehis way to find the store that had just what I needed in stock Thank you!

Employees inside and before closing time with the door locked and didn't open even after I got…read moretheir attention

Get to the store 10 minutes before closing, I just got off work and needed to grab a case of water…read more Two employees that were just standing at the door with them locked told myself and other wanting paying customers to leave "they're closed" and their "registers were closed". So is the closing time just a suggestion or what?

the best hometown pharmacy you could ever hope to find! personal service and on a first name…read morebasis. sad that we didn't find them when we first moved here.

Very friendly and helpful staff. Simple to get appointments on line for vaccinations. Never a…read morewait.

This is a review of Public sushi ,at every supermarket within 100 miles of me. The fish has always…read morebeen top notch. The slice and preparation also. The problem is the rice. Their rice is so bad that we eat the fish and throw the rice in the garbage. Every fantastic sushi place, secretly guards, the recipe for the rice, my God I hate publix rice

With our other 9 Sanibel trips, we use this Publix to buy just simple staples like a case of water,…read moreBerries, other fruits- even Potato Chips to keep in our hotel. And since it's right on the way before hitting the Causeway to head in to Sanibel, this spot is a winner. Place is probably bigger than a NY Stop & Shop (sorry for the comparison- but oh well) and the layout is simple. Oh I forgot to mention....I'm not sure about other Publix spots, but these guys carry Beach flip flops, foam noodles, etc. Produce looks fresh and everything else seems like in tip-top shape. And if all you need are small drinkables, there are a couple of Grab-and-Go refrigerators stocked with small loose water bottles, juice and other stuff. Other than that, Publix's easy to navigate and cashiers are always pleasant. That's all that matters to me!

Went there this morning to pick up prescriptions for my husband and was treated very…read moredisrespectfully by the girl who waited on me. I did not appreciate being treated that way. Thinking of changing to another pharmacy!

Too bad I can't give a "0".... Spent 10 minutes scheduling a covid test online and then WAITED 30…read moreminutes at the drive-thru for the scheduled test only to be told that they couldn't do covid tests at this location!!! WHAT??? WTF??? WHY DO DOES YOUR WEBSITE ALLOW APPOINTMENTS TO BE MADE WHEN YOU CAN'T PROVIDE THE SERVICE???!!! My brother and I were exposed to someone with covid and we NEED to know if we are positive before flying home. The home tests are not reliable and we couldn't find places with appointments today.

Stop by this Walgreens on my way home around 8:30 PM not realizing they close at 9 PM. Beyond the…read morefact that the early closure seems not only offbrand, but not exactly convenient to those who work a little later and then sit in Southwest Florida traffic for an unreasonable amount of time; this was the best Walgreens experience I've had in a long time. I came here, looking for a few last-minute birthday gifts for my grandson and was pleasantly surprised to see some of their toys election marked down. Even though they were about to close, the staff wasn't rude to me and didn't treat me disrespectfully although I felt terrible for coming so close to close. I just really had no idea that they closed that early. Nonetheless; the young lady at the cash register, please check my selections with a smile on her face and not an ounce of bad attitude or haste. I will be back again. I'll be at earlier in the day maybe on a weekend. Thank you for helping me make my grandson's fourth birthday when to remember!

I hate to leave bad reviews because I only came in here to put money on my card but in a short…read moreperiod of time that I spent in this store was an all around bad experience! When I walked into the store I went straight to the cashier because I already knew what I wanted. The first I noticed was her purse that sat in plain sight on the counter. I told her I wanted to load money on to my chime card in which she called her manager over to direct her; which I'm happy she did! After, she loaded my money she told me that I owed her $4 which was the loading fee so, I gave her a $20. Once she put that into the register her phone rang which her cell phone was on counter next to her. She threw my Receipt down and hurried to answer the phone. As I was leaving I just shook my head! As I was driving to work, I realized she never gave me my money back from the $4 fee after giving her a $20 bill. So, I had to turn around and go back to collect my money. By this time, I wasn't happy! I walked in and went straight to her and told her that she never gave me my change ‍ she processed to tell me what someone was in her bed and she had to make sure someone was okay ‍ I don't know and in that moment I truly didn't care! She was so unprofessional, she could have waited until I left to answer her phone, she didn't have to throw my receipt down. So, many things could have been done differently!

Locked bathroom. Someone came to assist with the code, but some male employee started getting…read moreconfrontational and said "we have employees scattered everywhere". Listen up, I did not come here to rob the store like Walgreens robs the community peddling their filthy drugs while also selling perfectly fine pharmaceuticals.

Their pharmacy is a lot to be desired. They will not answer the phone and I need a prescription and…read moremust give my OK to fill it. However, if they don't answer the phone, I cannot give my approval. Unfortunately the doctor called the wrong pharmacy for me and I have to deal with the problem.

A bit disappointed. No information provided with the prescription. Wait time on hold is lengthy…read more Front desk staff could be better trained or at least hospitable. Once I finally got to speak with a pharmacist she was very helpful, but the journey to get to her was difficult and unwelcoming.

Received my COVID booster shot from Kristi at Pharmacy Go--Great first class experience. Smart…read morestaff and facility and customer service is a priority. Thank you-