I didn't say anything on my last visit, but this was the second time a month apart. Understaffed, and the company thinks by installing electronic self-check machines that one human cashier is enough. Then, when the one cashier is not happy... Such was Alexis. The main issue though is the coupons they send in the mail that never seem to apply to any merchandise in the store - irregardless of what the coupon says. Even the 30% off coupon that says "30% off your entire purchase" is totally useless at the register... Oh for the good ol' days when this company was "Long's Drugs", and service mattered... read more

Since this is this locations general rating, this review will do little good. Their lunch break policy is just rude. Even if you are next in line at 1:30 they rudely shut the window in your face, without apology. Have they never thought that they could let their counter staff rotate lunch times so RX that are ready as they texted us be picked up? read more

Terrible service. Waited over 2 hours for a prescription all because they accidentally placed that medication as out of stock. They didn't apologize or anything, just told me I needed to wait longer... read more

I had bought $15 of Burt'sBees products and received $5 coupon off my next purchase. I couldn't use it. Then the manager (a lady) was trying to explain to me about how to use CVS coupons. I've use CVS coupons for years and understood that my next purchase with this coupon was $5 off. This manager tried to convince me that I needed to buy **another** $15 in Burts Bees before I could use my coupon. The cashier was in tears (sweet soul!). And the manager was insane or trying her best at gaslighting. I was sick with sadness when I left. Without using my $5 coupon, of course. I go there again tomorrow. I will find out the female managers name. read more

It is very dirty in here and the pharmacy tech was a smart ass for no reason. I will not be back.

My insurance changed a couple of months ago. I called to update to my new insurance and was told they couldn't do that on the phone. I tried again to change it in store, but this time was told my medications were authorized so everything was fine. Well, two months later I got a bill for $500 for medication billed after our insurance terminated. Meaning they billed the wrong insurance and now I have to pay for it. When I called the pharmacist repeatedly interrupted me, seemed irritated by my call, and basically told me that couldn't have happened. Unfortunately for me it did. read more

This place sucks! all locations have gone to .... get a grip on what your patrons need. All your shelves are empty....where is your inventory? stuck in the back....with no one to restock your shelves. you won't last much longer. I see you only get 1 star at all locations...now I know why. I can not stand going into any of your stores. You should close all store asap. read more

This has been going on for the last couple of years, but it's getting worse by the week: big empty area in front, empty shelves, beauty isles are a joke with so few products I don't even try any more. It's as if the store was closing, but the staff says no, "They're just reorganizing the store." I'm sorry: reorganizing for a YEAR?? This used to be my favorite store...but now I have no choice but Amazon. read more

Pharmacy is useless. Despite numerous requests to renew all our prescriptions at the same time, they can never seem to get the message. Despite getting calls that prescriptions are ready for pickup, I have to wait for them to be filled EVERY TIME. On top of that, this branch of CVS breaks CA law regarding e-prescriptions. The morons behind the desk still think that submitting an eFax is the same as an e-prescription. A Fax is analog and while you can submit a fax over a computer (i.e., eFax) it's still analog. Also, it forces my Primary Physician to submit a proof of why my prescription is being renewed by a non-electronic method. When confronted with this repeated and continuous problem, one of the staff (Kayla) became a giant Cee yoU Next Tuesday and threatened me with being banned from the store. She continues to make comments to other staff when I turn up for my prescriptions and goes so far as to antagonize and provoke me into saying something so she can ban me. A Manager is never available to make a complaint and after this last bitch fest and incomprehensible incompetence she pulled, I am seriously considering changing my prescriptions to mail only. I don't like doing that as I like to support local businesses and jobs, but Kayla's attitude ruins the day. read more

Impossible to reach a person in the pharmacy. I couldn't even leave a message for them to calle back. HORRIBLE. I will be transferring out of that place with ZERO customer service. read more

If there were less than one star it would be too many There is NO way to reach them by phone They say "leave a voicemail" and never call back read more

This place is centrally located with big Safeway, Mexican restaurant and coffee Cafe [just to name a few]. They have a wide selection of beauty products, over the counter medicines, in store pharmacy and good deals on liquor. Although they are short staffed the employees that work there are awesome and hard working. Thanks to Jose M (manager) for helping out wherever is needed! Ps. Go early if you can to avoid the crowds! read more

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customer service is great and as I've found out all problems seemed to be remedied . Many times the pharmacists are hands on and take issue and explain what needs to be done. I thank all of them for there dedication. Been a big part of my healthcare for past 5 years. read more

about the Sutton Way, Grass Valley pharmacy : There were a few weeks recently when this pharmacy was well staffed and efficient. Now they are back to their old tricks. Waiting lines out the front door, elderly people needing to get a shopping cart to lean on while waiting maybe as much as 45 minutes. The 30 minute closure for their lunch hour is ridiculous, sometimes changes from week to week. 10-15 minute wait time they mention will be about 45 At the checkout up front the cashier is usually in another part of the store unpacking boxes or whatever, and you need to go and find him if you don't want to self-check. They do have a good notification for ready prescriptions by text, but be sure to let them know if you don't want automatic refills or they will bug you for weeks to come and pick up something you didn't order. They won't answer their phone. You need to leave a call back number if you want to speak to a pharmacist and he will call you back within 24 hours and will usually solve any problems you have. Also every time I have tried to make a reservation for vaccinations the website will send me to YubaCity, a 60 mile round trip for me. Other pharmacies in my area are not much better except for Walgreen's excellent vaccination service. read more

Pharmacy is horrible about picking up their phone! Part of your job is to service your pharmacy windows AND service customers on the phone at the same time instead of letting someone sit for an HOUR on hold. Not a very good business practice. read more

Just avoid at all costs... if you go in you'll then understand this crap rating. Long lines... I'm talking don't go unless you have a free hour. read more

I went in today to pick up my prescription and health with Jeremy J in the pharmacy. It's normally not an amazing experience when I've gone in. Today was different. Jeremy made the experience easy. He also evoked conversation in the line. I really only post when I've had a really bad experience or a really good one. This was definitely a good one. Thank you read more

If you're going to make people wait in the pharmacy line for 15+ minutes to pickup something that should be OTC, then it would be nice if your inventory cards matched ACTUAL INVENTORY at the pharmacy. Thank you for wasting my lunch break! read more

the cashier at the pharmacy told me my prescription would be ready in "10-15 minutes" then i waited for an hour and half with little to no remorse that they gave me false information. i would have gone home had the prescription not been ready and would have been totally fine. i dont typically write reviews but why is my time viewed as less valuable? read more

Great pharmacy and good product. Friendly pharmacists and free medicine with Medi-Cal.

A year ago, this place would be a clear candidate for one star, but the new pharmacist they snatched from Walgreens is an impressive individual. He keeps the ball rolling and is the most efficient pharmacist I've ever seen. The new staff are generally better and friendlier than their employees in the past. A couple of stars off because even though the lead pharmacist is an absolute champ at dealing with the long lines and challenges, they are still understaffed and understocked. But the improvements they've made overall in quality of personnel have impressed the hell out of me. The lines are just as long as ever, but when they had more staff in the past, it would be a compliment to say it took twice as long as now or that their attitudes were half as pleasant. If they keep up the improvements at this rate, I'll be changing my review to 5 stars in not too long from now. Keep up the good work! read more

On NYE, I was having a terrible day and went into this store for apple juice at about 10:30pm. The man working at the check stand was the kindest person I've ever met. Showed me a picture of his cat. Made my whole day better. read more

I've tried calling for 3 days. They will not pick the phone up. I have covid and need someone to pick up my prescription, l have an important question before my meds are to be picked up. I'm furious read more

Ordered a prescription to be mailed to me. When it didn't arrive and the tracking info came back with an error message, I followed up with them as I had just run out of meds. Their tech person told me the package was mislabeled so USPS returned it to them. It was paid for but they could not print another shipping label so just come in and get it. But I'm 30 mins away. The fact that no one called me to explain the situation as soon as they received the returned package says a lot about their operation. Seems from all the bad reviews like a regional manager needs to come in and fix things here. read more

Horrible customer service, very rude and talk to you with serious attitude. Extremely long wait times, and staff wont even call you when your medication is ready... Stay away or Go elsewhere ! read more

It's eerie in there. The moment I enter I'm in fight or flight mode. The line takes FOREVER.

The pharmacy here is dog shit. Long lines, Rx not ready when they say it will be, never answer the phone, etc. Amateur hour. Switching to Walgreen's. read more

Don't try CVS Pharmacy. There's typically 1 person handling pick up. The line is always long. The clerk chats forever~line increases. Often you're next and they say, "There's another line and another person is 1st!" They'll tell you it will be ready in and hour. You come back and it takes longer. Then they inform you your item isn't available??? Dokimos is the best. Stay away from CVS Pharmacy.... read more

It took CVS well over 24 hours to process paxlovid for my covid. My household is also infected. I asked for home delivery and was told no. I asked if it could be brought to me in the parking lot and was told no. I was told to come in the store for pickup even though I am a senior with covid. I explained that CVS lines were incredibly long and sometimes took well over 30 minutes of standing. CVS, never again. Not a community asset. read more

This review is for Jeremy in particular. My doctor had increased a dose of my medicine and I asked for it to be called in to CVS Grass Valley as I had recently moved from Reno. She didn't update the increased dose (or call in to new CVS) so when I ran out of meds the insurance denied it as it was 'too soon for refill'. Jeremy took the time to call the insurance and get a manual override and filled it that day. He was very kind and courteous and I just wanted his manager's to know. :) read more

The pharmacy lines at this CVS are ridiculously long and move painfully slow. I've never seen more than two of the four registers open. This has been the reality since I started using this pharmacy over a year ago. read more

There is a problem for seniors needing to get their meds delivered. Under the new system, one needs to use a smart phone with the right "app" and texting capacity to get meds delivered. (As a senior, I use the "Jitterbug" flip because it offers the 5-star system to get help in an emergency and am not comfortable with "smart phones.") That leaves me and, I assume, many other retirees out of the loop when it comes to having necessary meds delivered on time. In San Francisco, Uber is employed for the delivery of meds. Too bad Grass Valley doesn't have a similar cab delivery system! read more

This pharmacy and EVERYONE who works there are idiots, under educated and straight rude. They will hang up on you, roll their eyes and bicker (they think they can't be heard). I've never dealt with a more unprofessional pharmacy nor have I ever been treated so terrible. My dr called them to give them "refills" even though I had a partial left. They were also clueless and idiots speaking to my dr. They figured it out. The rest of my partial was filled at the Paradise store which was closed down due to the Camp Fire. So I never picked it up. They won't fill the rest of my partial cause the other store can't release it. THEY ARE F*ING CLOSED DOWN. I expressed my disgust with this pharmacy and the girl who answered "can I help you" hung up on me. Like really? If you morons would get your sh*t together I wouldn't be upset over getting my med filled. After they figure out my partial I will never return to this useless pharmacy. I'm shocked any of them have a job with the lack or respect and understanding. Before this they were trying to bill another insurance instead of my Medi-cal so I was told I needed to buy all my meds out of pocket. Then magically after I lost my cool they "figured" it out somehow. This place is a complete joke. read more

Emily, will not take the time to actually help you... Jeremy, seems to be the only compassionate person there. I have been denied by Emily, and then approved by Jeremy in the same visit, his patience and diligence...his compassion the difference. Having only Emily on staff last night, I was denied my medication, she attempted to bill me, despite my insurance clearly stating I was covered...I'm going through withdrawal now as I seek another pharmacy with more people like Jeremy. Even the manager there has no patience or compassion, they're drug dealers...and it's all about the cash, they can deny anyone, for any reason... tattoos, bad attitude...withdrawal symptoms...they DO NOT CARE! Caveat Emptor! read more

Would give them 0 stars if I could. They don't even bother to answer their phone. Horrible service. Always have empty shelves. Why even have the store open. read more

I made an appointment online (as recommended) for my flu shot at 9:30 am. In order to speed the process up it is recommended to complete the insurance information online - Done. I also checked in online, as recommended. They verify my info, appointment, insurance and zero co-pay. Now it is 9:20 am and they tell me, "We will start the vaccines at 10 AM. That's right 10 AM!! Why to you offer appointment beginning at 9 AM if you don't start the entire process until 10?!?! read more

Ordinarily I don't give negative reviews--I just no longer patronize the establishment. I vote with my wallet. Health care is different. We are forced by our insurance to use this pharmacy exclusively. In the last few years we have watched service continue to deteriorate. So far there is only one rude person. Most of staff are polite and helpful. However, their work flow and process offends most of their clientele. Often we receive phone calls saying our perscription is ready. It has never been ready. I am not exaggerating-- never, not once. Apparently CVS/Caremark makes the calls based on a formula that has nothing to do with the local pharmacy. With one exception the staff bends over backwards to make things work but it appears like CVS/Caremark has somehow crippled this local operation. I see so many people get angry. read more

Very disappointing experience. I came here to buy goodies for my boyfriends birthday and they would not sell me beer with an out of a state license. What a waste of my time. I am 28 years old with a valid lisence. I went to Walgreens across the street and saved a couple $ on every item. Hey manager, have you checked out your reviews. Might wanna work on some things eh?? read more

Unfortunately the pharmacy staff lack any emotion. They almost try to be unfriendly. Why doesn't CVS doing better training and make their employees understand how a little friendliness can go a long way. read more

I'm upgrading my review because even though the phone system is horrible if you talk to a live person they will usually do their best. They gave me better service and information than my doctor's office did. Now if only my doctor would get it together and update her contact info so CVS can get ahold of her. read more