Duane Reade Inc. is a chain of pharmacy and convenience stores owned by Walgreens which is becoming…read moreless presence in recent years than in the 2000s in the metropolitan NYC region. I remember in the late 1990s through early 2000s era, Duane Reade was located within three blocks intervals iteration for a heavy prominent presence. I needed a specific box brand of facial tissues with lotion which this pharmacy actually have and was on sale with a promotion "buy 1 get 1 equal/less for 50% off." Retail items appears somewhat in stock, but I really wanted the large rectangular box rather than the small square box of facial tissues. Customer service is non-existent. The staff appears disgruntled working robotically of their Sisyphean task.

I visited this Duane Reed trying to get a an exchange and the manager is a bald Asian man a little…read morechunky and he told me OK. You need a state ID to do this refund which I never heard of that CVS don't do that only if you if you're buying a medical product, but whatever him the state ID he still proceeded to give me a refund like a dumbass and I told him I wanted an exchange not a refund so our manager does not listen. Neither does the coworkers actually none of them listen, they all just do whatever they want

I called today to ask how much my prescription is and the cashier named Tatiana was nasty to me. I…read moreasked how much my prescription costs and she answered me saying " you should have received a text saying it's ready". But that's not what I asked her . The manager should train these girls to be polite and caring to the customers.

Slow wait times to pickup a prescription. Unfriendly cashiers who don't even say thank you for…read moreyour business. Long waits on line to pickup medicine, understaffed cashiers. The ownership is comprised off rude, arrogant individuals who can care less about customer service and more about putting pills in bottles to sell. They also took it upon themselves to contract out deliveries to a third party service. Wow, this service literally sends low IQ individuals to my building. Can't figure out how to get access to the building. They then proceed to call me up and speak in a different language which I don't understand since I believe we live in America. They finally get into the building and don't follow the signage to go to the left rather than go to the right. What's more, once they figure out they went the wrong way even though I tell them in English to go left, they make it up to my floor eventually and then can't find my apartment. On many of occasion, the pharmacy itself makes mistakes, and the delivery person, who could care less has no authority to rectify the issue. Nor will they call the pharmacy to rectify and absolve themselves of responsibility. There are plenty of other small pharmacies in woodhaven that I have to choose from. I was using Healthmax because they supposedly have a good reputation. However, I do not believe that to be true. If they don't make an effort to improve their service, they will easily loose out to their competitors. I really do hope store management reads this review and implements changes to improve the experience for its customers.

This is the worst cvs I've ever been to. Like 80% of the store merchandise is locked up but there's…read morenever anyone around to open them. The employees rather talk in the front amongst each other then assist customers and then have the audacity to get mad when people press the bells too much. It's just ghetto idk how they're still open. The pharmacy is the same thing I've literally witnessed a cashier scrolling through tik tok while's she's ringing up customers.

Closed for lunch daily with no signage and nothing about it in the recording…read more Site manager doesn't care.

The service is very good, I am very happy with the pharmacist and the staff. Small business is so…read moreimportant for the community. The selection is great and the prices are very good.

Best pharmacy EVER!!! The pharmacist is the sweetest young man you are ever to meet,they always…read morehave my prescriptions on time,treat me very kindly,so incredibly helpful and they always, ALWAYS help me if something goes wrong or I can't afford my prescriptions or have a issue with coverage,COME HERE!!! Amazing, beautiful little pharmacy,I am with them for life,God bless them

The owner is the best person i meet and known for years now the staff name Giana is superb in…read morecustomer service and pharmacy is 100 percent the best 5 stars always on top of my medication. from mayor

Very friendly, accessible and good customer service! they have all the answers for any questions i…read moreabsolutely love them, they also speak spanish if needed so accommodating

I would like to give bellow one star but there is no other option…read morein pharmacy dept. some counter persons are not professional for customer service specially one old lady who treated immigrant as a racial perspective

WORST PHARMACY EVER!!!!! The pharmacy area is so DIRTY and instead of helping me...they gave me…read morewrong information and sent me to a different CVS. If you can AVOID this place...go elsewhere. You will be much happier. If I could, I would give 0 stars or even less:(

Great Family Business! They always take the time to make sure you get everything you need and they…read morehandle everything very professionally

In curiosity kills the cat, I came here wondering for a specific household item which I was…read moreimpressed that customer service actually does exist in pharmacy and courteous. Though a small chemist plus more of surgical filter and notary public services offered there is a very minimal brand names for household items and personal care effects. A copier machine is available at five cents amid my utter dismay of Kyocera copier (the very distressing pain of all paper jams and nonfunctional features) rather than Canon, the mother of all copier machines.

I purchased a medication that my insurance does not cover, it cost 70% more at MedEx than CVS.read more

Execellent customer service!!!! Here for a quick few days and they helped my family efficiently…read morewith what they needed!!! Thank you Medex Pharmacy staff! Highly recommended for anyone who's in the area to check them out!

The correct address for this store #7881 is: 97-15…read moreMetropolitan Avenue, Forest Hills, NY 11375 (718) 261-1647 This CVS is accessible via MTA NYC Transit buses SBS Q52, SBS Q53 and Q11 Woodhaven Boulevard at Metropolitan Avenue followed by a reasonable distance walk between 69th Road and 69th Avenue. It contains a free parking lot. In the passage of my travels of Queens, NYC I needed a visit to patronized with conscious awareness using my two CVS coupons as I have a loyalty rewards card. With hope and desideratum, this CVS did heed the hope within my mind for printer cartridge of very limited stock readiness and their price is lower than Staples. The economic effects of stagflation in 2020s era is strongly felt financially as the value of the American dollar, unfortunately, has less worth and less purchasing power. I did not wait for an eternity when ringing the customer service bell as my requested item is hanging on anti-theft pegboard hook security device for loss prevention for printer cartridge. This CVS also carried my default favorite chocolate chip cookie brand, Tate's Bake Shop. Customer service is really average as there is only one cashier open and the other cash registers are closed. The cashier had to wait for an eternity for the register to unexpectedly reboot and stated she cannot open the other two registers but moved me walking to the self-service check-out register to ring-up. In my employment history, I had worked in two (2) retail brick and mortar store businesses and there is always one register that is closed because there is no cash intentionally, but during the holidays this register functions designated for credit/debit cards only payment intended to alleviate the long queuing line surrounding the cash wrap for customer efficient movement flow. I did received my sales receipt.

I've been a customer at CVS Pharmacy for a while, but the quality of service has seriously gone…read moredownhill. The experience lately has been frustrating more often than not. Some of the female staff members come across with an attitude that makes interactions uncomfortable and unnecessarily difficult. Customer service used to be a strong point here, but now it feels like an afterthought. Simple questions or requests are sometimes met with impatience or lack of professionalism, which shouldn't be the case in a customer-facing environment. Corporate really needs to take a closer look at what's happening in these stores and consider implementing better customer service training. A more positive and respectful approach would go a long way in improving the overall experience.