It's been pretty hit-or-miss with it being staffed (note: their lunch seems to go not to 1:30pm, but til sometime after 2pm) but lately, likely due to the all-around shortage of staff alongside the Walgreens strike on the horizon end of October 2023, it's been pretty off. Script oddly wasn't in the system one day, so then I when came back the next day last week, was met with this sign that made a really large (false) claim that the system was down the whole East Coast. CVS just downtown was fine. As were CVS in other states. Heard from others it's been spotty service for awhile, so they switched pharmacies and didn't look back. I did the same. It usually has a line/wait, so they're understaffed. Getting shots and meds here, staff was friendly, so hope they and the other pharmas get the staffing they need! However, in the meantime, it may be best to get your meds elsewhere until then. read more

CVS Pharmacy - Strange sign and shuttered early - Drugstores Near Me - ITHACA, New York

Sucks that there isn't a zero star option. Absolutely abysmal. Incompetently run and very rude staff. It's very disorganized and chaotic and it's unclear where you're supposed to stand in line. This led to me getting into an altercation with a mentally unstable woman who accused me of trying to cut infront of her in line. The staff then proceeded to take their sweet time helping everyone else. I will never return. read more

Medicine is never ready when they promise. It's always at least 30 minutes more when you show up. their hours are better than the bank. CVS management just doesn't give a damn. All they care about is their bonuses and the stock price. I wish they went out of business, clowns, unprofessional, and not caring. read more

My husband and I came in today for scheduled flu shots and it was a horrible experience. Pharmacy staff seemed harried; a tech asked for my COVID vaccine card for a flu shot since she presumed my appt was for a COVID booster. Pharmacist (I think from another store to fill in) who administered the flu shot appeared to be stressed, incompetent and improperly trained for vaccination administration. I've been coming to this Target/CVS pharmacy for a long time and it used to provide excellent service. Unfortunately it has gone steadily downhill. I will stop using this pharmacy before an irreparable mistake happens. read more

BAD PHARMACY!!!! When our auto-refill WASN'T filled, we urgently tried to fill it (it being an absolutely necessary medication), only to be told that they couldn't. We were like "why?" (after getting through on the 10th attempt to contact them) and they only said "rejected by insurance--call your doctor." So we do, and you know how THAT goes: long waits, attempts at explanations, callbacks. But the doc eventually writes a new script to fix the problem. Does it work? No. So I go to the pharmacy, out of my way, and talk to them. They explain that the insurance company won't fill it again for 3 more weeks, and when I say I have just one day left on this thing and seizures will result if it expires, they're like "aw, that's tough--call your insurance." So I do, and I'm on the phone with them for like 40 minutes before they finish their investigation and say "You know what? We paid that pharmacy for that prescription 5 days ago." Now I'm like "WHAT?" (and how do the morons there not know that--did they never even check???) So back across town to the pharmacy where I relate this, and they act like it's simply not possible. They go investigating ME through their camera system to see if I'm lying and they're like "HA! WE HAVE A PICTURE OF YOU PICKING IT UP!" I'm like "Bullshit, it can't be me!" And they're like "Oh, it's you." And so I go what's the date?" And they go "the 4th!!" And I'm like "the 4th??? The 4th of what month?" And they're like "last month!" (Because they're so stupid!!!) So I'm like "Yeah, and I'm here for THIS MONTH'S supply!" And then the dumb guy's dumb female sidekick goes "Wait! This is a NEW PRESCRIPTION!" (Because they're so stupid!!!) And I'm like "Yeah, filed TODAY, right? Cause you dumb dummies made me get a new one when you hadn't realized or bothered to check that you'd screwed up charging the last batch BEFORE you delivered it." And then they yell at me: "Sir, there's no cause to get angry!' (Are you f'ing kidding me????) So finally, finally, 20 minutes after I showed up, they called the insurance company and they're like "hmm, how could that have happened?" And then I get to sit and wait there while they count pills three times (which they should've started (along with the phone call) the moment I walked in. And they're like "sorry." But guess what? SORRY DOESN'T CUT IT!!!!!!!!!!!!!!!!!!!!!!!!! read more

Pharmacist who provided flu shot was great. The pharm-tech was seriously in need of training about procedures and general customer service. After waiting in the "flu shot" check in line, the pharmacy tech came up asked if I had an appt. I said no and she said I had to wait to make one which I did for an additional 25 minutes. I asked several other pharm techs who appeared a bit confused until one finally said he would have someone help me. The original pharm tech came back to the window and asked if I had an appointment, I said no and she said well it's better if I had an appointment, so I asked again if I could make one and she said, "what don't you want one now?" Finally she checked me in (another 10 minutes) and told me I should have made an appointment on line. If this was the case, why do the signs all say "flu shots available? This was absolutely the worst check-in I've ever had at a pharmacy. I'll never use CVS again. I admit I went to Kinney and Tops first but they had run out of vaccine. read more

Has the best customer service of any pharmacy I've gone to in Ithaca! The pharm and techs are so nice and patient and get you what you need as efficiently as possible. read more