This is the second time we have gone to CVS for flu shots and neither of us got our flu shots due to their incompetent IT people and their computer system. Will schedule through my doctor instead. read more

When you have meds called in when you are dragging yourself out and of bed with COVID and your script isn't ready 5 hours later, or your doc sends over scripts from the office at 3 pm and they aren't ready until the next day it's time to find a new pharmacy. read more

I went to CVS pharmacy in Maineville. I had to pick up many new medications for a family member. Lisa was extremely patient, helpful, and efficient. I was confused with the newness and Lisa at the Pharmacy made it much better. Thank you!! read more

I stopped by here unplanned to get a passport photo taken. The woman who worked here and helped me was super sweet! She worked with me on getting a decent photo that met the government guidelines and also made me feel good. The entire process was quick and painless. Appreciate the great service! read more

Pharmacy needs help. I'm not sure if it's a staffing issue, or just a management issue but it's always a mess. My Rx gets called in by the doctor, but DAYS will go by without it getting filled. I try to call to check on status however NOT ONE PERSON has ever picked up the phone. There have been so many times where I'm on hold for 15 minutes just to get disconnected. So I have to go, wait in line, and ask in-person just to have them tell me that it's not ready and I have to wait 20- 30 minutes. This was not once or twice, this is a recurring issue. I have since transferred my prescriptions to the CVS in Target on Corwin Nixon. 100000% better service. read more

Would give it 0 stars if I could! CVS now has direct to voicemail when trying to contact the pharmacy, which I hate. I've left several messages with the one on 48 in Maineville over the last several days, just to inquire on availability of a drug. Crickets. Not a peep. Called the CVS in Landen on a whim (which they now also call Maineville) and received a callback within 5 minutes! It's not the company, it's the pharmacy at the one on 48 that is horrid. Wish there was a way to praise a location to corporate, because Landen would receive plenty of accolades from me. I may stop in to the one on 48 on my way to Landen to drop off my prescription, just to let them know how much they suck. read more

Do not go to this minute clinic. The male PA thinks he knows how to treat things and only actually wants you to spend more of your money to prove you need an antibiotic. Do not waste your time! read more

8 months since last 1 star review. Average wait time at drive thru is 20 minutes per car.

Just watched somebody who ordered online to pick up in store get turned away because they hadn't gotten their order in yet. But the product was on the shelf! Pathetic customer service. read more

I received a texted From CVS Pharmacy located at 6632 S. State Route 48, in Mainville, Ohio 45039, that my subscription was ready for pick-up. There was a very long line in the drive thur, so I went inside. There was 2 people in line in front of me. Either of those 2 got their subscriptions. My turn and my subscription was NOT ready. I was told that I needed to wait until they could get to it, even though the text message said that it was ready ! The guy behind me said that this was his third time trying to gat his subscription. If you can't fill the subscription CVS needs to be up front about it and let us know so that we can go to another place and get it filled. Pathetic customer service. read more

The employee at the Pharmacy after being on hold for 40 minutes to fill my prescription not only had zero helpful information but proceeded to just hang up on me mid conversation when I was asking when they would have a shipment of my medication in. Just straight up hung up. The most unprofessional disgusting thing I've seen or dealt with when it comes to health care. Do your job or quit I hope she gets fired I'll be speaking with management about this. Absolutely beyond rude. read more

If I could give 0 starts I would. They make it impossible for people to get their prescriptions. I waited for an hour for them to tell me they didn't have the drug I needed. They refuse to transfer it to other pharmacies because they do NOT ANSWER THEIR PHONES! I tried to get my prescription transferred but the other pharmacy said they waited 3 hours and still couldn't get ahold of this pharmacy! This is horrible! Avoid this place like the plague!!!!! read more

Terrible service, angry employees. They shut down for lunch every day like it's Spain. There are several employees, why can't they rotate lunch times. read more

You can't even get a pharmacist on the phone in less than 90 min. If they don't have something they don't let you know until you show up to pick it up. It's not like people choose to take medicine. Do better. Every time I pick up they are complaining about how much time they get for lunch or about people who are frustrated with poor service. It's awful. read more

I had a very bad experience here. I went into the store at 7:30, not realizing it was not yet opened. I noticed people were inside and wanted to ask the pharmacist questions about meds. Before I could explain my concern, I was summarily escorted out of the store. Then when I called a little later, the pharmacist was very indignant and said I shouldn't trust drugs.com where I had gotten a lot of information about the drugs that I was concerned about. read more

prescriptions take 48+ hours to fill then you stand in line for an hour. example - had two prescriptions sent to CVS. transfered one to Amazon about three hours later. had the Amazon one delivered in less than 24 hours. CVS prescription is still "in progress" 36 hours after delivery from Amazon. stopped in and there were 10-12 people lined up so I said forget it. I'll have dr send a new one to Amazon. read more

TERRIBLE CUSTOMER SERVICE I went in to buy a few items and get cash back went to the self check. The machine printed a receipt no money the kid said my card had been declined but I got a receipt so we checked out at the register The next day I realized my card had been charged twice. Went back to the store They didn't know what to do because the receipt said declined I showed them my bank statement and The CVS manager even talked with my bank to verify charges. He called 1-800 call CVS and the they basically called me a lair and said the receipt said declined The manager Dillion refused to give me my money back read more

I have been getting medication on a regular basis here for over 6 years. As others have said the service has become very poor. I'm currently in a line in the drive thru to pick up 3 prescriptions. I'm sure they won't all be ready. Last week I had to call 3 times for a prescription before they said it would be ready at 8:30 pm. Got there at 8:45 and they still had to fill it while I waited at the drive thru. It's time to switch everything to a new pharmacy due to the unreliable service. It's become so much work to get prescriptions. read more

I used to go here all the time but now the service is terrible. Tried to call the other day to see if my script was ready. My call goes directly to hold and almost 20 minutes later still no answer. I then hang up and call the front counter. Tell them I need to know if script is ready. They tell me they can't check but then take my name and say they are going back to pharmacy. Very quickly they return to phone and say they do not have the order. I call doctor back who confirms that they called them and now order is ready. This is literally a few minutes from no order to ready. Then the pharmacy says they couldn't confirm my order because I refused to give my birth date which is a blatant lie because they did not even ask! Now after waiting 25 minutes at drive through I have my script. I will never use this store for anything again! read more

we have been getting our prescriptions here for over 15 years. In the last year, the service has gotten very bad. They give us bad information as far as insurance coverage, they promise pick up on specific date/time and then it is not ready; when you talk to someone on the phone about your problems they lie to you and are generally unsympathetic to your issues. Not sure what is going on here but the service is getting progressively worse. We are very disappointed in this store. read more

There always seems to be one issue or another at this store, and today I've had enough. No one acknowledged me this AM at the drive through so I had to park and go inside. They told me that the script would be ready after noon. It's 2:30 and I'm sitting in here suffocating from the intense smell of soap or cleaners or whatever it is that they stock in here. I'm going to ask my wife to switch to Costco Pharmacy. This store sucks. read more

Recently the customer service here has been top notch! Photo department is always fast and promo/discount codes make it a no brainer to get photos printed here! read more

I gave been getting my son's medicine here, at this location, every month for the last 10 years. How can you not have this medication in your inventory? I am more than disappointed. read more

This CVS is a joke. The workers up front not so bad. The pharmacy is a complete mess. They are rude and incompetent. Here's a little tip to your pharmacy workers who obviously hate their job. Get another one... read more

AVOID! This pharmacy used to be great but it has really become a nightmare. Every single time I need a refill there is some kind of problem on their end. They fill incorrectly, they NEVER answer the phone and they are NEVER ON TIME. Today my order was to be ready at 4:00 so I get in line for the window at 5:00 behind a car that sits at the window for 20 minutes only for them to tell me it won't be ready for 45 minutes...I come back and get in line behind SIX cars that all pull up and drive off (presumably bc theirs wasn't ready either) and this time she says it will be a COUPLE OF HOURS. I call ten minutes before they close and she says it is being verified by the pharmacist but they're closing. I don't know what is wrong with these people but this is not a game. You are going to get someone very sick by being this neglectful to your customers and you just lost this one. No empathy, no compassion, no sense of urgency and LIES. Pitiful. Taking my business elsewhere tomorrow. read more

We've been using this pharmacy for prescriptions for eight years. The service has deteriorated badly in the past year. Today, for the fourth time in a row, my script was not ready as promised. The excuse is always the same. "We're understaffed and we're a few days behind." That's ridiculous! Prescription refills are needed when the customer is out of pills, not when the pharmacy decides to fill it for them. I always wait for forty eight hours after the promised fill time to try to pick it up. (In today's case, I waited five days and it still wasn't ready.) The tech was totally unsympathetic to my concerns. She was more interested in repeating that they are a few days behind. Unbelievable lack of service! read more

This location used to be fantastic until earlier this year (2018). Quite suddenly the service changed and has been terrible. Orders are never ready on time (sometimes delayed for days), they take a very long time to answer the phone and at times don't answer at all. Around this same time period of early 2018 I also noticed a very quick turnover of employees. Before that the staff remained largely the same for several years. All of this coincided with the departure of the main pharmacist. I would avoid this location. read more

Pharmacy is INSANELY SLOW!! Come in when you are told your prescription will be ready and expect to wait an additional 30 minutes, at least. Don't bother coming here, go to the Walgreens across the street. read more