I started moving my prescriptions here in late November 2019. I have been more than satisfied with…read morethe customer service. It's a small shop and you see the same folks every day and I like that. The service seems more personal to me when you interact with the same people each time. I was feeling frustrated at my old pharmacy because of a lack of help with insurance issues (donut hole), long lines, and shortening hours. My current insurance company (one of the three available Medicare Advantage plans) partners with Walmart so my pricing is much lower; another bonus by shopping here. Yes, they have no drive thru but I was never a fan of the drive thru. I prefer to interact directly with staff and get to know everyone and vice versa. Plus I usually have other shopping to take care of inside the store. Beware they do close for lunch but if you're picking up other items, it is usually is not a problem. I have found the lines to be much shorter if there are lines, usually not, and the cashiers are much quicker checking me out than the larger chain pharmacies. It was easy to move my 11 prescriptions. I was able to time everything for my convenience. So after three months of using this pharmacy I am glad I switched.

This pharmacy has been remarkably professional, friendly and helpful. I have needed Assistance with…read moreseveral prescriptions due to a New insurance and prior authorizations were required. They communicated well and my prescriptions were handled efficiently.

Super friendly and helpful staff! Heads up though before you make the trip this is a pharmacy only…read morenot a full Walgreens. It's pretty convenient if you live near Mass Ave and can walk there, otherwise parking may be difficult depending on what time you drop in. I believe they're open until 7 PM. Usually not a long wait time and most prescriptions I've had filled same-day.

Only part of the staff is friendly. I had an interesting interface with Scott today where he…read moreabruptly hung up the phone without discernable provocation. Yes. I know many pharmacy people as I am an RN.

Insane price gouging, even yellow discounted stickers on produce and meat needing sold on the day…read moreof are hardly twenty percent off. Even Kroger can do this right and offer some eighty percent off! Walmart is a nasty evil to not even try moving out good that is going bad!

Took two hours to get our pick up after it said it was ready. I'm so disappointed at Walmart.read more

I want to like this place. I really do. I don't want to go to the monopoly that is CVS. I don't…read morewant to go to Kroger. Those are almost the only other choices we have. They may literally be the only other choices. I had previously used Panacea pharmacy, as they were locally owned and had prescriptions filled quickly. Williams Brothers seems to work on the basis of who is making the most noise or something. It certainly isn't taking them in order as they get them. I'm on pills that my doctor has to call in every month. I call my doctor, the doctor calls the pharmacy. Unfortunately, now I have to call to make sure they got the prescription and again to see if the prescription has been filled. Apparently their notification service doesn't notify you until the very last step. So you could have a prescription filled at 5pm (if you're lucky) but you won't get notified until they file it away for the night. I've only used them for a couple of months, but that may be enough. I'm not sure how or why they can't seem to fill prescriptions in a timely fashion, and it's certainly not because people are clamoring at the counter. It will be completely dead, and the prescription your doctor called in at 10 am still won't be ready. Real life example. My doc called in something for me yesterday morning. I called at 5 pm. It wasn't ready, but would be soon. (RIGHT!) I requested delivery, as standing around isn't something I can physically do much of. This another confusing area. In the past I was told that if a prescription was requested to be delivered by 2 pm, it would make it. The guy yesterday said deliveries started around noon. In any case, when I woke up, there was no notification that the prescription was ever filled yesterday. Either they're sitting on it and will fill it later, or their service shut off again. I prefer to patronize smaller and local businesses when I can, but they make it tough. This may be the last prescription I have filled through them. I HATE CVS, but I'm sure they at least fill my pills in a timely fashion.

Should be notified when prescription is ready. It used to be what happened?? Can't leave a refill…read morerequest after hours big issue. It seems like a big chore just to get your prescription. If it's one on one it seems to be ok. But communication over the phone has rocked bottomed.

Went there for bandages and was asked by a manager, Alex if I needed help…read more He was super helpful, went out of his way to make sure I got the product I needed and even helped with price comparison. Great experience!

I genuinely do not know what happened to CVS in Bloomington over the last three years…read more It used to be good. Reliable. Functional. Now it feels like every Bloomington CVS pharmacy is participating in the same social experiment: "How miserable can we make both employees and customers before someone notices this is supposed to be healthcare?" The pharmacy staff often seem exhausted, irritated, overwhelmed, and unresponsive. And honestly, I do not entirely blame them. If employees seem miserable at location after location, eventually you stop asking, "Why are the employees like this?" and start asking: "What in the name of corporate necromancy is CVS doing to these people?" Because this feels systemic. And the tragedy is that this is healthcare. People are not standing in line to buy decorative throw pillows. They are trying to obtain medications. Yet asking a basic question can somehow feel like violating an ancient social taboo. "Is my prescription ready?" HOW DARE YOU. "Do you know when it might be?" THE AUDACITY. "My doctor sent it yesterday." SIR, THIS IS A SACRED TEMPLE OF ADMINISTRATIVE MYSTERY. I sometimes leave CVS feeling like I should apologize for having a bloodstream. And if I wanted to pay money for someone to make me feel dumb, ignored, and vaguely ashamed of my needs, I would be reviewing an entirely different category of establishment. I am not. I am trying to pick up medication. Yelp requires me to choose one location, so I am assigning this to the supposedly 24-hour CVS. Ah yes. "24 hours." A beautifully aspirational phrase. The store may be open 24 hours. The pharmacy seems to operate on a timetable governed by lunar phases, Mercury retrograde, and whether I personally happen to need something. Every time I go in, the metal blinds seem to be down. WELCOME TO CVS HEALTH. CLANG. PHARMACY SEALED. GOOD LUCK, CITIZEN. Then there are the touchscreens. CVS Corporate Leadership: who designed these? More importantly, have they ever possessed a human wrist? The screen is mounted at a bizarre height and angle and does not adjust. You do not type on it. You negotiate with it. Your wrist rotates. Your elbow rises. Your shoulder joins the transaction for reasons no one understands. By the third screen, you are performing orthopedic Cirque du Soleil. Who tested this? Did a person with arms attend? Maybe this is the business model: 1. Install cursed touchscreen. 2. Customer develops carpal tunnel. 3. Customer needs treatment. 4. CUSTOMER RETURNS TO CVS. My God. Vertically integrated healthcare. Brilliant. Diabolical. CVS presents itself as a healthcare and wellness company. Fine. Then act like one. Healthcare is not putting the word HEALTH on the building while making medication access feel like an escape room designed by Kafka. Healthcare requires trust. Pharmacy requires communication. Wellness requires people to feel like human beings. Right now, Bloomington CVS feels like it is failing all three. The employees look miserable. Customers feel like burdens. The pharmacy hours feel philosophical. And the technology appears openly hostile to the musculoskeletal system. CVS Corporate Leadership, do not fix this with another app. Do not fix it with another rewards program. Do not fix it with another six-foot receipt. Send executives to Bloomington anonymously. Walk in. Try to fill a prescription. Ask a question. Encounter the mystery blinds. Use the touchscreen. Experience the full CVS Health Adventure™. Then go back to headquarters, place both hands on the conference table -- assuming your wrists still work -- and ask: "Friends. What the hell have we done?" One star. Mostly because Yelp does not offer: "Please send corporate leadership here disguised as normal customers and make them use the touchscreen."

This is the only drug store in a twenty mile radius so they have a monopoly. The store is always…read morepacked to the gills with seasonal items as well as the usual assortment of CVS goods. It is the only place to buy greeting cards, gift wrap and personal care products. Service varies from very helpful to occasionally cantankerous. We stopped by to print some photos and pick up cards. A clerk helped us with the photos which take only a few seconds to print. They carry a reasonable supply of alcohol including a few higher end bourbons and liquors. They have great clearance sales end of season and holidays. I always manage to pick up some fun trinkets at the end of summer. It is also the only place I noticed that has toys if you want to spoil the grandchildren. The selection is far from upscale but they do have bubbles and that's all you need on a hot summer day to put a smile on their face. Getting here is easy in and out. There is a drive through pharmacy that I have not used. They are located about 3 miles off 65.

The pharmacist here is a total tool. To be fair, I realize the stressors of working in a pharmacy…read moreand his reason for disliking me, but he's too young, too rude and too unsophisticated for the position. He is targeting me because I recently dated his wife while they were "on a break" that she evidently didn't inform either of us of at the time, and since I've started using CVS, he's deleted my prescriptions, has lied to my doctors office and is rude everytime I call. I know not everyone will have this problem, and that he feels he has a "reason" to be prejudiced against me, but again, he's too immature to be in the position he's in. To use your position to postpone peoples medicine where their health is concerned is not only petty but dangerous. As an aside, I've never had any issue or problem with the other employees, they've always been wonderful, super professional, and polite and the store clean and efficient.

The 2 stars are for being open 24 hours, which is handy. The missing stars are for the perpetually…read moreunderstaffed and/or mismanaged pharmacy. Trying to get a hold of someone on the phone means a minimum of 10-15 minutes and I've often just given up as it rounds past 25 minutes. I came in today to pick up a prescription that was filled yesterday, and it was ... somehow not ready. Is 24 hours not enough to fill 1 prescription? The pharmacist said it might have been put back, but that doesn't really make sense, because that's generally 1-2 weeks after you're supposed to pick it up. I know time feels different during COVID but this is wild. Oh well. Nothing like hanging out in the public areas for unnecessarily long periods during a pandemic! Edit: The kicker is seeing two staff members in the pharmacy area either not wearing a mask or wearing it incorrectly. Brilliant.

This CVS is my go to for pharmaceuticals, vaccs and the ATM. I needed change for a $20 from the…read morecash machine to pay a worker. It gives only 20's. Nope! I bought something I didn't need with a dollar coupon I had, then returned it. My personal policy is just as asinine as yours, if need be. She wouldn't do it unless she gave me back my $20 which would bring me back to nowhere. Consumer/Value/ Service? I was in a hurry and this was taking too long so I bought the product, but lost the coupon (non refundable, wait..what??) paying full price. I understand the policy, but it should be waived for regular customer. Change it. Consumer/Value/Service?

My mother-in-law and father-in-law used this pharmacy when taking care of my sister-in-law who had…read morea stroke in order to pick up some very specialized items. The staff here took great care in helping them pick the right items for their situation and took the extra step to be supportive of them during a very difficult time. You will not get this level of service at any of the major chain pharmacies. Our whole family is very grateful to Eagle Highland Pharmacy.

I am writing this review for them not as a local pharmacy, but as my online supplier of ostomy…read moreproducts through Medicare. There are a few large online businesses that provide this service, but when I checked I could not believe how much they were charging Medicare for them. Maybe with an add-on plan customers don't pay anything and don't care, but I don't qualify yet for an add-on so I pay up front and get reimbursed 80%. Besides, I am a taxpayer and I don't like the waste for their maximum profit. Anyway, Eagle Highland Pharmacy, known to me online as Ostomy Care Supply, was very helpful getting me set up, letting me know what they needed to process the claim and what that process was. I try not to cut it close, but the shipments do come fairly quickly so that wouldn't be a problem, and the claims have gone through fine. If I lived close, I would try them out as my local pharmacy.