Probably not this store alone but the way they answer phones is ridiculous. The automated people can't help and it takes 10 min to get an actual human on the phone. When will these corporations understand that talking to a computer about things that go beyond their knowledge capacity does not work. Then you finally get to the front of store and they tell you that you can't get to the pharmacy b/c the pharmacy doesn't take calls. HELLO. You're in the exact same store. Absolute nightmare trying to get a question answered by the phone. Now I have to go IN PERSON to talk with somebody and make a trip that could have been avoided read more

The Pharmacy staff is rude and they don't know how to properly add insurance. 2x's in the last 5 days I have gone there and been treated extremely rude - The lady at the window today was so nasty and called me honey with a scowl on her face telling me she couldn't add my insurance info - I drove off with out my RX- I'm sick .. calling another pharmacy to have it transferred- I will never go back to this store read more

Nurse practitioner either afraid to prescribe antibiotics or not trained enough to know how to determine they are needed. Waste of time and money just go to the ER. read more

COVID mediation was not in stock. Was told it would be in on Monday. My husband came down with COVID on Friday. They told him the medications would be in on following Monday. No medications were in stock on Monday and it's Friday now and has been a week with no medications! My husband has MS, so this is a big deal. Called CVS again today, still no meds. Told me to try a different pharmacy. read more

Dirty looks from the ladies behind the counter when checking in physically. They have so much attitude when told I did not check in virtually. Rolling eyes is pretty immature. Didn't want to print out papers for me and took 20 minutes doing it. They clearly are not paid enuf and are taking it out on kids and their mom. When asked about depositing the shots slow for liquid distribution. "No, I give hundreds a day." Turned her back on me and I asked again. She ignored me. What kind of health care are we accepting. Then wouldn't print out evidence of vaccines for me. No name tags read more

Most companies rectify their errors. This location and CVS, at the locations I have visited, hold the customer accountable despite having record of the customer doing the right thing. There are better options out there for prescriptions. If you choose to shop at CVS, triple check your prescriptions before paying or you will be stuck with the bill for the errors. For CVS, please post your return policy in clear sight and ask customers to verify the prescriptions are correct before completing the transaction. Additionally, a little complaint management training might help your team to retain customers instead of infuriating them. read more

Friendly staff, not sure why the reviews are so negative. They were fast and very friendly. Specifically all of the female staff in the pharmacy. I was in and out without a problem or any negative attitudes. I'd recommend it to anyone looking to use them. read more

t that I wanted a store credit for. When it was found she wrote down the product number and said she would meet me at checkout when I completed my shopping. She gave me a store credit in the amount of $36.00 which I would have lost if it wasn't for her efforts. I applied to my order along with some coupons. That being said; I just want to say that I'm 70 years old and a retired RN from NY that knows the importance of a nice attitude and good customer service. Many times today's young people get accused of many things including poor communication skills. Everything about 19 yo Amber proved these stereotypes to be wrong. She was kind and patient and went out of her way to help me. She has wonderful potential for advancement in CVS or anywhere and I would like her to see this and be recognized for it. Thank you for reading this and sharing it. Linda Adele Russo, RN Retired Cell: 516-446-0486 read more

The people that work here are unbelievably rude! They even rolled their eyes at me because I asked them a question.

First time using cvs app for coupons. The girl working on Sunday October 10 was literally the best customer service, sweetest demeanor I've ever met. She was patient and joyful with everyone. She was excited for my savings victory. A great experience. read more

Finding a healthcare center that provides great communication with their clients and customers is important! So unfortunately being disappointed by this stores unfriendly and unprofessional staff was a setback. Thanks for the previous help but will no longer be returning! read more

This CVS pharmacy is so unprofessional. I tried to fill a prescription and they called me to provide my insurance information. After providing that information, I went to the store to pick it up. Upon arriving, I was told nobody ran my insurance and the pharmacist had an awful attitude. I requested my prescription be transferred to Walgreens. The girl there CALLED MY INSURANCE COMPANY and went the extra mile for me. All within 15 minutes. GOODBYE CVS!!!!!!!!!!!!!!!! read more

Poor customer service; I waited 19 minutes on hold today to speak with someone from the pharmacy. The person answering the phone said I would need to call the doctors office to have them get back to them with an answer. I would not recommend using this pharmacy. read more

This location has a pharmacy tech with NO follow through. I stopped in last Thursday to cite issues about the second supply if syringes we were sold. The caps are so difficult to remove that the end of the syringe cracks allowing air to be trapped and the needle tips a not very sharp requiring extra pressure to break through the skin. She blamed it on the Dr, but said she would contact them and let them know. Today, two days later, no response from CVS, so I called the Dr's office and they said CVS had not called. They, the Dr's office, are giving me a supply to last until THEY will call CVS on Monday. That is customer care. CVS does not care. They sell you inferior products and make no effort to stand behind their service. read more

This review is strictly for the pharmacy. A few staff members are good, others terrible and very unprofessional. Tons of my prescriptions are being put into auto refill without my request or authorization, they're even requesting my doctor to authorize refills without my consent. Staff needs to be trained on people skills and how to use their own systems. read more

This CVS is by far the best that I've been. The store is always neat and well stocked. The Pharmacy has this special skin toner that I use, and it is always available. The cashiers are courteous and friendly. I travel a little distance to get here, which is another plus. read more

Horrible customer service in the pharmacy. Poor communication on many occasions. Rude pharmacy techs. The only reason I have continued to get medications filled at the Mint Hill CVS is the location and I only have to be tortured by their behavior once a month. I have attempted to report them to the store manager twice and CVS customer relations three times which says they will follow up with a phone call. That never happened. I don't think they really care. read more