I had a fantastic time here. Our cashier, JOHNNY, was the absolute best. It was our first time using an FSA card and he was super patient and kind as we tried out different products to see what qualified. He never made us feel rushed. This was one of the best customer service interactions I have had in a long time! read more

The service is SLOW. TOO SLOW. Waited an hour to get a flu shot. The pharmacy staff needs to work more efficiently because they didn't look understaff at all. There were only 3 people (including myself) waiting for that at the time. Completely unacceptable. Not to mention I've made an appointment online, filled out all the paperwork online as well. But they still asked me to do paperwork again when I got there. Getting a flu shot shouldn't take more than 10 minutes. read more

Standard drugstore. Prices are a little high and I often find myself here out of convenience for small item or because i need to pick up a gift card. The line can at times get long but the store manager does a good job in stepping in to open another register. WTF with the looooooong, wasteful receipts? read more

Pharmacy technician was very nice and helpful. Provided great service and was very courteous.

This review goes to the pharmacy in the store. This is the worst pharmacy I have every been to. Staff are nice and friendly, but very unorganized. I dropped my prescription off at 5pm. They told me they are backed up and busy and told me to come back in 2 hours. I get there 3 hours later and it is still not ready. They then tell me to come back the next day. Idk about you guys but if you're sick and need your meds, I wouldn't want to wait til the next day to get my meds. On a side note I saw the same customer that came in with me still at the store 3 hours later with no progress on their meds. The pharmacy called the cops on him for being upset at their unorganized service. read more

Called in for the pharmacy dept and was on hold for a good 10 minutes and the phone just disconnected. Called in again and a girl picked and quickly stated to pls hold and left me on hold for17 minutes and call disconnected. Ughhhh! I just want to know if my prescription was ready. I mean there has to be someone who can at least answer the phone. So frustrating. read more

poor service，slow i came pick up medicine that people told me no ready yet，about 30min ，ok fine，when i came back it still nothing。

This pharmacy has the most rude and terrible customer service I have ever experienced. Every time I expect a call back in regards to a medical concern of mine and the employee never calls back. Whenever I follow up and call the pharmacy to obtain more information, the employee will speak rudely with attitude. This employee should not be eligible to work at a pharmacist and treat patients, no right. read more

I have been going to this CVS since it was built and it has gone down hill the last 10 years with poor customer service, unstocked shelf ,long lines. The pharmacy in the last 5 years has given me the wrong medication,forgot my syringe injections, not fully check all my insurance companys to cover my medication ,auto call saying my meds are ready then I get there and they tell me it's put back!( this has been on going) and untrained unqualified Tech's who act clueless. My biggest complaint is they don't answer the phone, this has happened to me 5x I've complaint to the manager in store and pharmacy. I called on day on a Wednesday around 3:30 pm and it just rang and rang so I tried again around 5:00 and this continues, I let it ring about 15 min,no answer! I try one more time around 8:00 pm and just let it ring now mind you this has happened other times too well anyway I let it ring for 40mins and I called the store, long story short the girl who answered said she had too many customers to answer. Of course more poor excuses. I do not recommend this pharmacy or store there is nice 24 hour store pharmacy in Monterey Park on Atlantic Blvd. read more

The pharmacy department staff is always helpful an courteous. If you are already in their computer system, picking up your prescription is usually very quick. read more

This review is for pharmacy. I used to like this pharmacy but services are getting crappy and SUPER slow. I waited at least 5 min for someone to come to drop off counter to take my prescription. I was nice enough and told them I'll come back later in the evening (I dropped off in the morning) but they didn't even give me text message to go pick it up! When I went to picked up next day, I had to wait 5+min at drive thru for some one to come. They need to staff more people there! read more

Some freak, on July 29th at approximately 2 PM took 40 minutes with the cashier, and kept haggling her. He kept asking for the price of something and then inserted his card as payment which was declined then repeated the process more than twenty times while talking to the cashier. Chinese Male, 40 - 50, skinny, possibly wearing black-rimmed glasses, and a blue checkered shirt. He kept turning around and staring at me even though I did not interact with this freak. I am surprised the cashier put up with this individual and it took from 2:20 to 3:00 for this customer to be finished. All he was buying was toilet paper and one or two other items but he held the first checkstand for 40 minutes at a CVS asking about the total. the cashier was very patient. read more

i can't believe how unorganized these people are. Everytime I go and pick up the prescriptions they make mistakes on my humalog. I get 4 viles per 3 months. This time they gave me one and was charging me $80...ha ha ha. This Chinese young man told me that they have an old IBM computer and they don't seem to update correctly. Come on!CVS! Quit being cheap and fix the dammed problems. I'm so tired of you guys. read more

I've gone to some CVS and this place has the worst customer service. I saw they have printing service so I went there to print out my documents. The staffs were so busy to help me out. They pointed me to kiosk and told me to try it out. I was trying for like 15 mins but screen showed up nothing. Turned out it was off. One lady came and turn it on but did nothing for me. I was there almost 30mins but no one came to help me or explain me how it works. Worst customer service ever. read more

I'm always a sucker for their $2-4 coupons that they print out on your receipt after a purchase. Smart marketing! Makes you want to spend more and not miss the 'opportunity to save!' Takes only 5 minutes of your time to fill out the application to become a CVS member. It's worth it. You don't even have to carry the card around - I always just give my cell number to the clerk. Sometimes I walk in with just the coupons and no money and walk out with a bunch of useful toiletries! I got almost every flavored mouth wash, toothpaste, and deodorant possible in my bath cabinet. =) read more

Pick up med from this location many times. This couples of time I was assisted by the lady name Ellen. She was very rude. Tone of voice is like she ordered you to do want she wanted. She gave me a mean look. You should not work there if you don't not like your job. read more

Let's face it, CVS is overpriced compared to stores like Walmart. However, CVS has a pretty great customer rewards thing! So if you shop here often, why not sign up for a rewards card? Sometimes you get extra bucks and you always get coupons from them! They also remind people about Sunday coupons in their newspapers and they have sales on items every week! So if you're smart with your money, you could save a lot. But all that is just a general plus for CVS, now on to the real note of this CVS... They need more workers! They always have one long line for the cashier line. And the photo center there is horrible! When picking up photos(like say you already order photos online), you always literally wait 10-45 minutes. Most of it is just waiting for a worker to come help you. And maybe you'll wait over an hour if they forget to print the photos and you know what? Maybe you even came three hours after the designated pickup time and they forgot to print the damn photos... So you wait... CVS you're dang lucky that I like your customer rewards... And that you're probably the closest drug store to me.. Otherwise, I'd be going to Walgreens or the CVS in Rosemead(and hey my mom picks up her medicine there anyways). read more

It's super convenient to come here because it's so close to my home, but the service and the long lines are almost unbearable. Selection: Pretty good. I nearly find everything I need here - special shampoo, bath and beauty supplies. Service: The lines are incredibly long at every department except for the pharmacy. If you think you're going to be in and out in 5 minutes and you're not picking up a prescription, think again. I don't know why they are always low on shift-workers. I mean, the economy is bad and all, but when there's a line of 10 people and you only have one cashier, it's time to put that "help wanted" sign in the window. Photos: I like the do-it-yourself kiosk. It's pretty quick and you get to do everything yourself. However, if you need to do 1-hour service, this department isn't always staffed so you could potentially wait for a very long time. Pharmacy: They are very efficient. This is probably the saving grace of this CVS. When they tell you that your prescription will be ready at 2:00, it'll be ready at 2:00. Best part is that there's even a drive-thru for drop-off and pick-up, so if it's hot outside and you don't want to go inside, this is a pretty quick alternative too. read more

Dominic is always nice to me and my husband he knows customer service he always welcoming and makes are shopping so happy very nice guy

I don't know why I don't learn my lesson. The staff here are unhelpful and not knowledgeable about their policy. 70% of the time the staff give me attitude when I ask a question. I am constantly courteous therefore I do not understand why they are so rude to me. Today when I was at CVS I asked about buying several products with a CVS coupon, the staff, who I believed to the manager due to his appearance, told me that my purchases do not quality. However, I told him that today I used a similar coupon with the same fine print on the same items at a nearby CVS. He got the nerves to tell me to go to that CVS to make my purchase. He said to me that he rather not waste his time doing a transaction that he "knows" will not work. I already told him the fine prints ARE THE SAME. I asked him to just scan them and if they didn't work, I will put everything back. He again said that he knows it will not work and he will not waste his time. Believing that he is stubborn and unhelpful, I decided to leave and use more gas to drive to another, more courteous CVS. I warn, if you attempt to save some money using their CVS coupon, don't come here. It is not worth your time, gas, patience, health, and hard earned money. read more

They never answer the phone. They always have excuses why this or that was done. When I walked in they said the phones were broken while I have it ringing on my cell phone. I can hear it ringing while she was telling me they weren't working. They gave me child proof lids when it's stated on the computer we don't want them. Gave me the wrong mg. My Rx is for 5mg, they gave me 10mg. They shrugged it off as nothing and asked me to drive back and they would be happy to change it. I asked to be removed each time I get a call for an auto-fill for my Rx's, and it's been two years and they still call and auto-fill. Solution... had to delete my number they had on file. read more

Just don't!!!! They sign you up for auto refill and it's impossible to get it stopped. Even if you speak with the worthless manager here he will just tell you and I quote "what do you expect??? We have Wells Fargo sales pressure!" read more

The pharmacy department has a lot of patients but it efficiently services its customers. The pharmacy dept has a great staff and extremely friendly. The grocery selection is disappointing though. read more

People who shop here are shady. Seriously...like.. where did you come from? Small CVS. It gets really busy at times and you're stuck waiting in this ridiculously long line because there's only 3 guys on shift. I never find any good deals here compared to, say, Rite-Aid. And did I mention shoppers here are shady? We got our $600 camera stolen here. But I'm not blaming the store. Not a fan of this location in terms of the people who shop here and prices. read more

First time and last time at this CVS. today just came across Monterey Park and went inside to buy some groceries. Worst service from a look-like 50-60 female cashier. Impatient racist. She "taught" you impatiently "good pronunciation" and said "didn't hear you" repeatedly. The face looked like "pay and get lost!". Sorry? Did I delay your breakfast or lunch? I was the only customer at this point! I don't blame CVS but please improve the quality of your staff if you want to do a better business than your competitors. read more

I have no clue why people shop at CVS. It's so expensive! I'll be honest. I came here just to check out post-Easter candy sales. They had all Easter stuff at 50% off, but I could get that stuff way cheaper at Target at a mere 30% off. I decided to come back 2 weeks later to see if they had a bigger discount going, but unfortunately, everything was still just 50% off - I can't imagine why they still had a bunch of Easter stuff while other stores were out... Anyway, small store, pricey, OK selection of health and body stuff. read more

This CVS has been pretty decent, well stocked and friendly staff. The pharmacy has been quick and helpful as well. The drive thru pharmacy is very convenient as well. Lots of parking out front and located at a not so busy but yet convenient spot. read more

This is my local pharmacy. I won't be going there anymore. They are racist as hell. Every time I go inside the store, particularly at night, a message is blasted on the loud speaker, "Customer Service, scan all aisles." I mean, it goes on multiple times and then I see workers follow me around. It is so annoying. Finally today I asked the young women at the front about those messages. She told me nothing but lies. First she said that they come on automatically, about every 5 to 10 minutes. Then she said that no one has any control over the messages. You might as well have said, "Customer service, please following the only Black man in the store.". It is so embarrassing. I won't do it no more. If you are black, do not come here. read more

What can you say about a CVS? This one in Monterey Park is new, around six years old or so. I love that CVS has drive-thru pharmacies. The pharmacy staff here is always pleasant, always. The store is clean, but not as large as some of the other CVS branches I've been to. The one gripe I have about this CVS is that the lines are constantly horrendously long. They'll have two registers but most of the time the lines are that long because they only have one cashier. That drives me absolutely bonkers. Without fail, every other time you go, you'll have that one freakin' cheap Chinese lady arguing about $0.50 or something she thought was on sale or who knows what and that'll hold up the line another five minutes. Why, lady? Why?! Is it really worth your time (not to mention ours) to fight for that extra quarter dollar saving that you will not get, no matter how belligerent or loud you get? OMG. Oh, they also lock up things like the Crest Whitestrips at this store (as well as the other one in Monterey Park located near the 60 freeway on South Atlantic Blvd). That's how you know you're in a slightly more ghetto location, when you have to call an attendant to unlock a box of $40 teeth whitening strips or a packet of men's razors because of shoplifting. The CVS in Monrovia does not have anything locked up behind glass. Just saying. No matter what CVS you go to though, they're all overpriced. We go there because it's convenient and so close by, not because it's cheap. read more

i don't really like this one. Photo machine breaks sometimes. And the check-out is always slow. Several times I encounter the situation with not enough cashiers, and even if they are working, they look sullen and tired always. So the lines can be super long. Stiff air... and it closes at 10pm :p read more

This is the best place to come to when I need to have a prescription filled and I have sick or sleepy kids in the car. I don't need to get off the car to give them the prescription cuz of the drive thru. I can park right by the window to wait for the order and go back into the drive thru to pick it up. I wish they all had a drive thru. read more

Completely the most inept pharmacy I have ever come across. First, when you go to pick up your prescriptions everyone can read the prescription names and medications on the bags as they are less than 4 feet in front of you at the pick up window. Next, you have the RUDEST person in Shontae helping customers. Third, when you have a prescription sent the staff will inform you it will be ready and then hold it hostage while they "work out the kinks" with Corporate. Finally, when you've had enough and attempt to transfer the prescriptions out they take their good ole sweet time and then won't transfer them all! Ridiculous read more

Most of the staffs are bad attitude, one men is so rude! He seems like doesn't like his job at all. Why u still work here! I haven't say anything, he just ask me my birthday. I said I just have one question not to pick up. He was still keeping ask me my birthday! Also his answer for my question is not helpful! read more

It is a great CVS. Personally I have went to many and by far it's the best one I have went to. Recently the deals and products are up to date. It's perfect for summer shopping. I highly recommend going here than any other place. read more

Wish I could give negative stars. There is not one good thing I can say about this place. The store itself doesn't know what to get more cashiers going for when there is a long line. The pharmacy can't give eta's or appropriate information. They can't do their jobs. Gone there several times for prescriptions. Normally I avoid at all costs but really I guess they stay open due to lack of options. This place has been terrible for years! read more

I have had 4 prescriptions filled at this pharmacy, and it was a bad experience each and every time! This last experience was the last. We walked into the store at 1pm to have our prescription refilled. The person at the counter said she had to place a request with our doctor's office which she never did! We called the doctor's office the next morning to find out that not only did they not place any request, but they screwed up the original prescription which should have had refills!! In the meantime, I have to suffer through a viral infection because someone made a very serious mistake that could have compounded itself into something much worse! read more

A walk away from home! This girl have no complaints! Friendly staff and always good deals! I'm a CVS kind of girl! Lol

She is Speak Chinese ,I'm too. She is very bad service attitude and very rude when my mother asked her question.

This place does not answer their phone, forcing you to go in to the store. I called several times throughout the day.

The pharmacy tech Alexander is a total dick. He's been extremely rude to older Chinese customers, has an attitude overall and should not be working with the public. I don't appreciate the condescending attitude and the next time he tries to speak rudely to me, all hell will break loose. Someone needs to put him in check. read more