Crazy wait times for a prescription...5 people working behind the counter one working on actually helping people out. Shit is crazy... read more

CVS Pharmacy - Drugstores Near Me - Monterey Park, California

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This is one of the few CVS's that is open 24 hours. I've never had a negative experience here. Being a CVS Extra Care cardholder allows you to earn points and receive coupons that save you big bucks in the store and online at www.cvs.com. I purchase all my facial and personal hygiene products here especially when they are on sale! TIP: Consider switching to the CVS Pharmacy at this location since it's open 24 hours and you can order your prescription refills online via the CVS pharmacy app. You will even receive text messages to remind you when to refill a prescription and when it is ready for pick up! You can also receive your flu shot here which is a big timesaver. read more

CVS Pharmacy - Drugstores Near Me - Monterey Park, California

I love the 24 hour Monterey pharmacy I go late at night to pick up my mothers medication & its much faster,quiet, easier the NIGHT CREW is fantastic they work so hard to get your meds right away the pharmacist Duy is very Considerate, attentive knowledgeable, courteous if you have any question on the medication he takes the time to explain it . I will always be a loyal customer to the CVS night crew Thank you for having extraordinary amazing staff, ( I prefer the night crew over the Day time one) read more

The lady working names Audrey was extremely rude. I was waiting in line and I was next. Then she told me to go use self check out in such an attitude. Like I was in line for a reason with only one person behind me. I didn't want to use self checkout because I feel more comfortable going to a cashier. She made me feel like she didn't want to work there and now I don't want to come back here again. I always come to this cvs because it's close to me but now if they have rude workers this this lady I don't want to come back. I was polite. Cvs get better workers who actually wears there uniform. read more

The Pharmacy never answers the phone, they put you on hold then answer and hang up, i had three occasions when this occurs and talked to store manager Miguel, he said the Pharmacy is a different entities entirely CVS needs to attend to this problem, unanswered questions should never occur no excuse. read more

Couldn't find an item called Bonine that I needed for an I'll family member who has vertigo... the Customer Service Rep knew the item by name and walked me over to the cage where it was. It's always great to know the employees know the store. It saves time and shows they are actively involved and Care! Thank you Angel read more

The worst staff I've ever dealt with in any customer service capacity. I called this morning to refill a prescription and the pharmacist who claims his name is Duey Lee hung up after I asked for some clarification on what I believed was a mistake. I was given a 30 day prescription for what my doctor said was a 90 day refill. The pharmacist hung up on me when I tried to ask for the clarification. I called back to ask for a manager or someone to speak with and he hung up again. Although my patronage is small and just a drop in the bucket, it's very clear they do not have good customer service, and that the "pharmacist" does not care to the point where hanging up twice on a customer is ok in his world. read more

I know this is kind of rude but I like the CVS way more now that you don't have to interact with the cashiers now they have self checkout only because before when I used to come here the cashiers were really weird but anyways now I don't have no problems and it's faster and more convenient and if you have a problem with the self checkout right away a employee comes and helps you they are nice I love this CVS because no one ever bothers you and you can get what you need and go read more

I gave them one star in order to leave a review . They get minus 10 in my book . The managers are more rude than the employees. They do not honor the return policy that is posted in their web site . I was asked by a manager to pick my receipt out of the trash in order to exchange my CVS ITEM !! Like I could buy a CVS item anywhere else but CVS . Besides that they are understaffed, dirty , and disorganized. There is a Rite Aid across the street and that's where I will be shopping . read more

Avoid this CVS!!! I have never experienced such rude and unprofessional customer service. I recently was their with my children and I dared to ask if they had more cashier assistance because there were many customers waiting in line. At which point the manager herself and the cashier both raised their voices at me in a very rude and confrontational way. The manager said if I didn't like it then I could use the self-service kiosk (which were all being used and every customer was having problems with). I chose to wait in line for the also rude cashier. I don't like self service kiosks because I don't like the idea of a machine taking a persons job, especially when their cost-saving automation does not translate to cost-savings for customers; it's just more profit for the corporation. But at least a machine won't give you attitude and horrible customer service. read more

This is one of the better CVSs in the area. usually no long line forthe pharmacy and the staff is friendly. Butsometimes they are out of stock on the vitamins I need to buy. read more

There no negative stars to give this place, the pharmacy is garbage! horrible all around from beginning to start the pharmacy had no f$)&@& idea wtf they are doing, I came to drop off took almost 1 hr staff is so slow a disable person can work faster. On top of that they ask you to come back in an 1hr and you are here and you still have to wait an additional 45 minutes they call me to give me my prescription and to find out they only have 1 ready no clue I have 2 other that I drop off all at the same time, close this place down hire new staff do something I avoid this place at all cause you will walk out of here infuriated, all they have is excuses why they do a half ass job so unprofessional. This place is garbage. read more

Dr Chanmae Park helped us! She was very knowledgeable and very friendly! I came here uncomfortable about the vaccine and she assured us and provided some additional information about how to treat the side effects! read more

There's nothing special about this pharmacy. The restrooms are always dirty. Most of the pharmacy technicians always look unhappy and are not too friendly. However, despite all the cons to this CVS.. the pharmacist Duy is amazing! He's always so nice and attentive! He's the only reason I continue to get my prescriptions filled here. He always works the graveyard shifts so I purposely go in at night to get my refills to combat dealing with the other not so nice employees. read more

Worst pharmacy service I have ever experienced. It's a 24 hour pharmacy, I had the doctor send my prescription here after being released from urgent care, hoping to get it filled. It's been over an hour and I have yet to receive my medicine. How disheartening that there's such a limited amount of 24-hour pharmacies out there to service those of us in need. read more

Customer is very bad I waiting for 1.45 minutes and the calll me and Tom me the rx was there . But it was never ready

(This review is for the beauty department) Rosie in the beauty department is so helpful! She made sure I found what I was looking for. She even gave me the dates for future give outs and samples. read more

This pharmacy is the absolute worst. If it wasn't for the fact that it's the closest 24 hour pharmacy I wouldn't come here. They dont fill your prescriptions in a timely manner. You get alerts saying your prescription is ready and it's not. You have to hound them to make sure they check the incoming prescriptions just to make sure it gets filled. Terrible customer service. read more

Horrible pharmacy. They take a very long time to fulfill prescription. They don't even accept most insurance so you have to pay for medication out of pocket. Save time and save money, go to another pharmacy. HORRIBLE! read more

STAY AWAY!!!! Worst CVS ever! This place just doesn't care about customer service. I actually saw a manager at the front of the store tell a customer to " F off! " And it was a little old Asian woman so I can't possible see what she would have done to deserve being spoke to like this. I actually spoke up to the manager because I was shocked at his behavior and he told me to "mind my own business" then when I asked for his name he just walked off. (of course he was not wearing a name tag ). And when I asked the other lady working there she just confirmed that he was the manager and said she didn't know his name. And every time I have tried to fill a prescription here there has been issues. I always have to come back 2 maybe three time. They always say that its been ordered but when I come back the next day either they can't find it or it was taken for another prescription. And this is always after I get the text or call telling me its ready. Being a 24 hr pharmacy does people no good if you can't fill their prescriptions. read more

CVS stores are so useful to our community and really allows us to get better using the best and correct products. Whenever I go into the store, I can be sure that employee's are there to help me! They're always hanging around helping me and asking me if there's anything I need help in. You should also take advantage of the coupons, after you make a purchase, they flood your receipts with coupons, for future purchases. This place has come in handy for me many times. Really like that they are open 24/7. read more

So I was looking for an American crew forming cream. Went to one CVS and they didn't have it. Came to this one further down and they had it BUT when they went to get the key to that cabinet, the lady comes back and tells me that they just installed the lock or whatever and they don't have the key to it. I asked "what are you guys going to do?" And I was talking in general like how are you going to make a sale if you don't have a key to your cabinets. She responds "we can't sell it today!". Really?! It's not a big problem comparing to the world problems but it's annoying when companies or stores like this just don't give a damn if they don't serve some of the customers because they don't care and they've made enough money to not care for losing some of their customers. Edited: because they either don't have what you want or they don't have key to open the cabinet to sell it to you, I just ordered it from amazon for $10.49 plus tax ($11.49). Ohhh and it was cheaper on amazon. CVS sells this item for $19.99 plus tax. read more

Worst customer service by a blonde haired lady, wrinkly face with bad attitude was very rude to my mother and I ! Her worst attribute was having the nerve to eavesdrop our conversation and insisted she's right and I don't know anything about other CVS I've been serviced at! I don't typically shop at this location but I live so close, I usually visit the Pasadena locations because they are happier and easy going and are not sticklers about opening make-up or returns ! read more

Waited another 20 mins to talk to the doctor to get my prescription back. Updated to 2 stars instead of 1 because the doctor was very apologetic for the long wait under my current condition with a fever. Worked on my meds right away, finally was able to leave this place after 1 hour 45 mins Stopped here after a visit to the ER . Turn in my prescription and was told to come back for pick up after 1 hour. The process of just turning in my prescription took about almost 10 mins. This is the longest I have ever spent waiting for the lady to process my prescription . Then 1 hour later, was told they are so backed up, they haven't worked on my prescription at all. And through out this whole time , they didn't pick up any pharmacy calls . I can barely stand so I have to ask for a copy of my prescription and turn it in tomorrow at a pharmacy closer to me. Worst experience of waiting to fill my prescription read more

I would give zero stars if I could. Terrible customer service, rude and not willing to talk to customers. I understand they are busy but not everyone is in the medical field like I am. Not everyone knows medications yet they are quick to hang up the phone and cut you off mid questions. If you hate people, find another job. read more

Always a long long long wait in pharmacy always a long line there are 10 people working behind the counter but only one actually helping the customers Texted me my prescription was ready didn't even at the right location read more

5 stupid pictures took 30... mins.. and only because all of their workers are hiding in caves somewhere instead of helping out customersssss! i seriously feel like i was on some candid camera show, like they were trying to see how far they can test my patience. 3 workers in the same shift and only one of them is out in the front. stupid machine breaks down the second after I place my order. and then a lady comes to start the machine up and never comes back to check on it. when she finally does come back she's not even apologetic. .......... rant over. sorry for the korean drama episode but ugh that was one of the most annoying experiences I've ever had! read more

This cvs is so un organized went to fill a prescription because it was the closest 24hr pharmacy around...it took me 1hr to wait in line to hand them my prescription 2nd! After I hand them my prescription she takes 25min to tell my my insurance does not cover a prescription that was $10 really!!! O wait but she can give me a discount ok meanwhile she is helping me shes talking to the pharmacist the other pharmacy techs about other people's prescriptions like really I dont care to know what other people have! By this time we are literally 25min into her still typing idk what on the computer! I told her to give me back my prescriptions and I would take them elsewhere! Very unprofessional and no one seemed to have nothing under control or organized there! Definetly not coming back to this cvs for pharmacy purchases! read more

Why I wanna rate a Pharmacy??!!! Here is the answer I have the highest insurance type from ATENA, provided to me by my employer, and with that they still take a copay from me every time I come to them to get my medications!!!! One time in this semester, I became very ill and took me weeks with several medications for me in order to get better. I wondered one time why they always take money from me as a copay, they told me: "It is the policy". Thus, I decided to try rite aid pharmacy in the cross street, and guess what, I took from them so far 4 prescriptions and DIDN'T PAY EVEN ONE SINGLE DOLLAR AS A COPAY!!!!!! If you want to waste your money, then this is one place that can take from you for no clear reason. read more

When you pull up to this 24 hours cvs at the wee hours of the night you're left wondering if they're really 24 hours or not. You see, after 10pm they seem to lock up the gate and it's like a scene out of clerks where they just tape up a piece of paper that reads "Yes, we're open!" I wonder if Dante and Randal are on the roof playing hockey during the third shift. But you really shouldn't be looking to this place for customer service. The biggest indicator that you wont get any from this place has to be the self-check outs that are not only encouraged to use, but it's to the point that they're pushed on you because no one wants to actually run a register here unless it's absolutely necessary. It's a 24 hour CVS, so that's the big benefit. Be aware that it's typically always messy as hell. The magazine area is always a mess. Which I guess means you're just not going to find anything you want. On the bright side, they do have a pretty extensive selection of alcohol and beer to choose from. Well, it's not that huge, but they have some pretty good choices you can pick from in the matter. Be warned that they have a lot of expired/close to expired merchandise, so be an informed consumer and check the dates. If you're feeling like you could use some personal reward, you can always point it out to one of the workers or call the customer service number. read more

It's hard for me to keep a straight face while yelping about CVS because a friend of mine and I once had a conversation about what the hell CVS stood for and decided to come up with dirty names for what we thought it stood for. It's good to act like a 16 year old boy sometimes. And imagine me with a mischievous smile on my face Anyway, I love me my CVS. I can refill my prescriptions over the phone and even pick what time I want to pick it up. You have to give them at least an hour but still, way to go CVS and your 24-hour pharmacy. I go in today because with this freezing weather my sensitive skin gets ridiculously dry. I wander over to the face wash/face lotions aisle pretending that I know what the hell I'm looking for. And then, Christina, Cosmetics Manager (love that they even have one, and she's around!) comes to my rescue and talks to me about my skin and what I'm looking for and then makes a great recommendation and throws in some free samples of stuff. And unlike the stupid Rite Aid across the street in Atlantic Square, you don't stand in line for a half hour because there's only one check stand open. Yeah, Sav-On was cool too but when change is for the better, you don't miss what was once just okay. read more

RUDE...that's how one of the pharmacy techs was. If i remember her name i would probably put it up here. After the person in front of me was done being helped, I stepped up and she disappears for a very long time. I finally see her chatting away with another person. When she returned, she asked w/ attitude if i had been helped. OF COURSE NOT! YOU'RE THE ONE SUPPOSED TO BE HELPING ME. The rest of the experience wasn't any better as she showed her incompetence when trying to find my file and filling a simple prescription. My SUGGESTION.. drive down the street towards the 60 and go to the CVS in Montebello. They're a LOT nicer and competent and have been very helpful every time i've went. Poor CVS MPK, loses patronage all because of one bad employee. read more

I may be an older person but dang what happened to customer service and being friendly? Bad enough California gets you for recycling fees on electronics when you have to purchase a last minute computer item. And you have to pay for bags when shopping but my receipt didn't print and the guy at the register acted like I shot his dog, especially because I don't have my email attached to the card. And another associate Who wants spam and all the emails from CVS. I do have one positive note the manager did give me a printed receipt acted like I was just "totally putting out the company for not having an email". Should have gone to Rite Aid read more

The Filipino pharmacist at this CVS wanted to make me get back in line after i was in line for 25 minutes. I brought his black Eyed having ass the proof he asked for and then could not proceed to chexk me out. wtf? I needed my insulin shot and he wanted to make me wait ONE HOUR to pay for a pack of syringes! I needed my shot! I walked out and drove across Atlantic Blvd and went to RITE AID. Well, same problem! People in line, everyone is sick, but RITE AID took care of their customers super quick! I was in amd out in 15 minutes. The female Asian pharmacist did not question me like the Filipino guy did, and RITE AID employees did what was expected. Customers are always first, you bend your back backwards and you keep your customers coming back! I'm sticking with RITE AID! FUCK YOU MR. FILIPINO PHARMACIST, I should have gotten your name, but I was more worried about my health than getting pissed at your selfish ass! I could have had a worsened complication if I would have stayed and done what you asked me to do. SHOP RITE AID UNTIL THEY REMOVE THAT PESIMIST! read more

CVS Pharmacy - Drugstores Near Me - Monterey Park, California

The only reason I'm giving 3 stars is because I can get medicine any time of day and never had any issues with the pharmacy. Customer service on the other hand SUCK! They have SUPER LAZY employees (3rd shift)....that do not really want to help anyone. So if you come to this store you better know EXACTLY what you need or waste your time waiting to get helped. read more

Wow where to begin.. so many memories!! Ok so this CVS (like every other CVS) is a little expensive but when you're a bored 18-yr old college student with no permission to go out on a Friday night CVS becomes your playground! I've lost count of the times I've come here because there's no other fun place near Montebello that's open 24-hrs. I am now 21 and although I have way more freedom now I still like to come here every once in a while when I'm having a midnight ice-cream craving or when I'm in the need for some cheap wine. read more

I came here tonight to get a couple of things and I've been coming here for 6 years now, and some cholo with tattoos that just started working there, I guess they got desperate and hired him, anyways the self check out tells me there's a problem and to wait for an employee, he then says out loud with a attitude "what's wrong" like seriously that's your job to come and check it's not my fault your broke and have to work there. read more

I love this CVS ! Super nice employees,,, Linda ,,,she is so attentive and professional. I always get smiles and welcomes when I walk in. Same employees for years is great! I get the best coupons. I never pay full price. Pharmacy is great also. Thank you all who work here...continue the great work! read more

Horrible customer service and the Management is even worse. If u don't like your jobs go home.

This pharmacy, I called in to ask of two different products because I dont have a car and buses are very scarce and few during covid 19, I had to walk for 45 mins just to get here. This Mexican woman who answered (not being racist just dont know her name) was too lazy to properly check what products I was trying to find. The first product that I wanted to buy two of each, had only one left (I could have just ordered it online you know if this is the case). She told me there was three at first. And the second product she told me it doesn't exist anymore. As I came to the store, it was right up there very much well stocked. Why do people love to generalize products? Dont they know that a place like Los Angeles has too many specifix, niche products? Lazy and undiscerning, man... I called her the next day before I could come just to be sure the products were still available, especially because the first product always runs out, she answered it with such a snarky and rude tone, "I told you we already checked yesterday! We have it!" My husband and I called just to be very sure that there were 2 of the 1st product and buying the second product too. And she just hung up on me? Wtf. So unfriendly, so rude, she should get fired. Great proper customer service over here! She should try to be more sensitive in serving customers during covid 19. read more