Here we go again: I tried to get the oil changed in my Ford Escape at the Walmart center on Highway…read more19 in St. Petersburg. They greeted me with long faces and asked what I wanted... I replied that I wanted an oil change. "Do you have an appointment?" "No... but there's no one in line," I said. They just urged me to go somewhere else. It's hard to make America great with this kind of worker--people who only try to discourage customers. (It's not the first time; just try asking them to change a tire.)

They had what I wanted, it was ready early & they very promptly came out with the groceries. The…read moreemployee was friendly & efficient. I forgot to get her name, but she did a great job.

I had a prescription sent in on a Sunday evening late and it was ready very soon after they opened…read moreon Monday morning. Love having a neighborhood pharmacy available...I can be there and back in 5 minutes!

If I could give zero stars, I would. What happened here was not just frustrating -- it was…read moreprocedurally unethical, possibly illegal, and profoundly disrespectful to a patient seeking care. I came to this location to pick up a prescription for Adderall, with valid insurance (Aetna) and a doctor's order. Instead of professionalism, I encountered obfuscation, policy inconsistencies, and what appeared to be intentional stonewalling. I was told I had to pick up two medications together -- a claim that has no legal or regulatory basis and may in fact violate DEA and state-level guidelines. I made multiple good-faith efforts to resolve the situation. I asked politely. I followed up in person. I delivered a written request citing 45 CFR § 164.524 -- the federal right to access my own health records, including SIGs (medication instructions). That request was met with more delays, deflection, and in some cases, condescension from staff. Let me be clear: I did not walk in looking for a fight. I stated plainly what I was there for -- my medication -- every time. What followed felt less like standard pharmacy procedure and more like a series of maneuvers designed to avoid accountability. I now have the names and license numbers of those involved. I have preserved copies of all correspondence, prescriptions, and photos. And while I am still open to resolving this amicably, I am prepared to escalate -- including but not limited to CVS Corporate, the Florida Board of Pharmacy, the Office for Civil Rights (OCR), and agencies overseeing DEA compliance. I remain hopeful that CVS recognizes how vital it is to address incidents like this before they escalate into broader exposure or regulatory scrutiny. As a longstanding Aetna-covered patient, I trust that your team understands the value of proactively restoring trust -- before reputational or compliance costs grow unnecessarily.

Everyone at Alexander pharmacy is kind. Always helpful. I'm happy to be here. My needs are always…read moremet. The feeling of family is there.

Thanks Trish and staffs for the fill on the meds!!! Needed meds ASAP after a surgery procedure. Got…read more2 out of 3 but still manage to help find the 3rd med especially 30 minutes almost closing time. She even called the doctors office for alternative. Excellent service!!!

This is a great pharmacy! I had a very confusing issue transferring a prescription from VA to FL,…read morethe pharmacist called me right away and worked through the issue with me. He could not have been more helpful.

The store at 10195 66th St. seriously needs a new manager. Today I had a ridiculous experience in…read morethis store, mainly due to 2 Gen Z employees, Trayline and Stephanie who were beyond rude and unprofessional. Trayline refused to put a sale on hold where the customer was being ridiculous trying to use a discount on her phone, holding the line behind her up while she walked back and forth bringing items to the register to see if they matched her coupons! Then, because I complained when it was finally my turn, she threw my "Extra Care" card back at me rather than hand it to me. She then called on Stephanie to do a price check. I had spoken with this Stephanie earlier as she was sitting on the floor stocking shelves, and the item I wanted was not on the shelf. Although the info/price card was there, the shelf was empty. She had a "leave me alone" attitude, was haughty and acted like she didn't want to be there. She then got rude and when I asked for the manager, she stormed out the store, arguing and bad mouthing me as she went! I guess my initial impression of her was correct...she just didn't want to be there! If CVS wants to hire these very young people as store clerks, please train them re how to comport themselves with customers and ensure they leave their attitudes at the door. I have a lot of Rx's there and been a customer for years now, but today i told the pharmacist I am transferring ALL my prescriptions elsewhere. Although this store is the most convenient one for me, it's not worth the constant hassle and long waits I experience every time I'm there. Add to that the rude and unacceptable behavior of the young and ignorant girls they hire, and I just don't want to shop there again. Do better CVS.

The service was excellent everyone was polite also very helpful, I dealt with Sam he was very…read moreprofessional and courteous. Overall it was very clean & professional. I would highly recommend it.

I am a tourist. I forgot to bring enough medicine. I called to ask for a 21 pill refill (three…read moredays). The lady took care of everything for me: calling my insurer and home pharmacy to transfer the prescription. One hour later, I had my refill for $18. Great customer service. Highly recommended.

Subject: Concern About Unprofessional Treatment at Walgreens Pharmacy…read more Dear Walgreens Customer Service, My name is Juan R Cardoso, and I am the owner of Carlson Gracie St. Petersburg - Juan Reppin Jiu-Jitsu Academy in Pinellas Park, Florida. I am a Brazilian living in America, a long-time Walgreens customer, and a respected member of my local community. Through my academy, I contribute to the community by promoting discipline, confidence, and respect among my students. On October 31, 2025, at approximately 4:30 PM, I visited one of your pharmacy locations to pick up my prescribed medication. I chose this location specifically because it is conveniently near my dojo, which allows me to manage my work schedule while accessing my medication. To my understanding, I am able to use any Walgreens location, but I have preferred this one for its proximity to my business. When I arrived, I was initially told that I could not receive my medication because I was "one day early." I calmly explained that my doctor is aware that my dosage can vary -- some days I take three doses, other days two -- and that he could verify or adjust the prescription immediately if needed. I suggested a solution: I could transfer my prescription to another location or have my doctor contact the pharmacy immediately to verify the prescription, so I could pick it up without losing work time. At first, the staff said this would not be possible. Later, they said it was not necessary, but I was told I would still face a long wait, possibly until tomorrow or at least five hours, creating the impression that I was being "done a favor" rather than being assisted as a customer. During this interaction, a pharmacist of Asian descent raised her voice at me, asking "Sir, you have any problem?" in a tone that felt aggressive and intimidating. I was concerned I might be left without my medication, so I calmly replied, "No, I don't have a problem, I'm going to sit and wait." I remained seated, working on my phone, and within 10 minutes my prescription was ready, showing that the earlier delay was unnecessary. Despite this, when I attempted to speak directly with the pharmacist, she laughed and implied I could not use that pharmacy. The interaction left me feeling unwelcome, unsafe, and judged -- no customer should feel afraid that they may not receive their medication. The mixed messages and long wait created a stressful and confusing experience. Throughout the situation, I remained calm, respectful, and patient. I never raised my voice or used inappropriate language. Another employee later confirmed that all customers, regardless of medication type or location, should be assisted equally -- which I fully agree with. I also noticed that the pharmacy's Google Reviews show an average rating of 3.5 to 3.6 stars. While I cannot speak for all experiences, situations like this may contribute to this rating and affect customer satisfaction. I am sharing this experience not to complain, but to ensure that other customers do not face similar difficulties. Walgreens has a long history of reliable service, and I hope this situation is reviewed so that all customers are treated professionally, respectfully, and without confusion or intimidation. Despite this incident, I would like to continue using this Walgreens location because it is convenient for my work. I only ask that all customers, including myself, are treated fairly and respectfully. Thank you for your attention to this matter. I am available to provide further details if needed. Sincerely, Juan R Cardoso Owner - Carlson Gracie St. Petersburg - Juan Reppin Jiu-Jitsu Academy Pinellas Park, FL Phone: 727-481-6882

The pharmacy at this location has the absolute worst customer service…read more 1. Failed to notify me there was a coupon for my very expensive medication 2. Notified me by text at 10 am I had 5 prescriptions ready. I arrived at 1:15 pm to pick them up, only to be told two were on hold for pharmacists clearance and they were at lunch. When I complained the tech rolled her eyes and snarked at me.

I really wish I could give less stars to this pharmacist and staff. Unprofessional unorganized…read more unhelpful slower than molasses I really wish thee was another 24 hour pharmacy in the area.

I'm giving this CVS two stars since this is my second picture print order here now and the quality…read moreof the photos both times comes out pretty bad. The resolution in the photos comes back horrible where the photos are almost completely dark with no clear image of who is in the picture. The cropping cut off parts of my pictures too and the lady at the registers isn't the warmest. You have to speak first for her to look up from the counter and decide to engage and help you. Take your money somewhere else to get your pictures printed.

I walk by the shop all the time, well it's also a pharmacy and they have great stuff. I went in to…read moreget some compression socks for an upcoming trip and they measure you, which is a great offering. Melissa, who waited on me was delightful. They have all kinds of medical supplies here, just about every kind of brace or anything that you would need and of course compression socks. The baby stuff is so cute and their selection of papers if you need readers or anything like that is fashionable and fun. It's a great convenience. Stop to get your Pharmacy needs taken care of, small business wonderful always to support those. .

I went to the south McRae pharmacy for my Covid 19 vaccination. The staff was friendly and…read moreknowledgeable. They explained everything to me. The location is very convenient and the store is small but they have everything you could need. It very neat. I didn't have to wait long either. Great place to pop in too and avoid the long lines of big store pharmacies.