Great customer service. The line is always fast. My medications are always ready when they say they are. No hassle!

CVS has got to have one of the worst pharmacies around, I mean chain wide, wherever you go it's bad! I can see why at soome locations, they're understaffed and are too cheap to hire more people. You got more cash registers than you to people to attend them! Forget using some of the manufactures coupon discounts, those just confuse the hell outta them, or you use it once, but the next refill it's the same story again. The wait is as long as the lines are and I don't have that much time to waste, so I'll go elsewhere. The phone service is awful as well, just trying to call in and ask a real question, no answer on the phone or on hold! Even Walmart is better then this place. At least parking is not a problem .... read more

CVS Pharmacy - the front of the store - Drugstores Near Me - RED BLUFF, California

The pharmacist is beyond rude. He has contempt for his customers. I recommended going anywhere else.

If my insurance didn't make me use this place I would never step foot in it again! The actual pharmacy is ok, but the store makes me mad every time. EVERY SINGLE TIME! read more

Where to begin... never mind, no one wants to read a novel. There are so many issues with filling prescriptions here - the excuses seem to be on a rotation. I have the most and consistent problems getting my insulin and other diabetic supplies refilled - every-single-month! The "services" they proudly display on their signage - not sure who's getting any of that - no one I have seen. This po dunk town does not offer a better alternative since Owen's closed. My positive note: There is exactly one pharmacy employee back there with intelligence, I very much appreciate him. The gals (younger) front of store - have always been helpful and kind. read more

This is by far the worst pharmacy ever. They screw up my lyrica prescription 3x in a row leaving me short on pills. I call them about it and they admit to it and tell me there is nothing they can do and that i needed to see my doctor for a new prescription. They were just like"oh well your problem not mine". Luckily my doctor knows i need the meds to survive and called an emergency order in and it took 5 days to fill. So i started detoxing off of it which is strongly suggested not and now i now why. It was the worst thing i have been through in a long time and i have a spinal cord injury leaving me unable to do much. I would strongly suggest not ever going to this inept pharmacy. Look at all the yelps saying how bad it is. I am putting them on blast and posting wherever i can about this ill run place. If i could rate negative stars it would be negative 1000. They almost killed me and im sure i am not an isolated case according to yelp. read more

Pharmacy. Regardless of the situation you are representing the company. I was confused of the price. The pharmacist got frustrated, lifted one hand and did a whatever hand signal. ( as in "I'm done" or "Talk to the hand") at least this is what I felt and that's what that means. He walked away and shook his head. Now im a person who is never rude or an ass to people. Not without reason. I had a professional job. Just because you don't know who I am...Doesn't Give you the right to walk away. This bothered me so much I'm posting it. It's the older gry haired man. I'm sure it won't be hard to recognize him. I have a video cam. I will have to research exact date and will post it. read more

The pharmacist assistant at the counter seemed really nervous when i presented my prescription for Norco (I learned why later). She had the nerve and audacity to ask me, "Where do you normally process your scripts"? I said in response, "Um, i don't "normally" process any scripts. I just had spinal surgery and was give a prescription to fill to help with the pain during my recovery". She said to me, "Oh, ok, well, since you don't normally process your scripts here, you should try another place because we are running low and don't want to run out for our regulars". I should my head in disbelief. I could not fathom how anyone could think that way but then again, i'm not a drug addict so, maybe i'd have to be one to know the struggle that the employee was faced with in her head at the thought of running out of a prescription drug...that i had a prescription for. I'll never shop at this place again. I went down the street to Walgreens. I was greeted professionally and with a smile and had my prescription filled without delay or issue there. Oh, and spent another $100 on snacks that i might need during my recovery. read more

The "Walmart" of all pharmacies. This place sucks! The front end people are all but rude. They do their job but that's all. It took me almost two weeks to get them to transfer my meds to another pharmacy. read more

Since purchasing Owens' Pharmacy's stores, the pharmacy is out of control, chaotic and extremely frustrating to deal with. Corporate, please be aware you will be losing customers since you haven't adequately staffed or trained these folks for the onslaught of Owens' customers. I came into the store last month and asked to transfer scripts from a pharmacy in Corning to Red Bluff, since we'd just moved here. I brought in my partner's insurance card and all of the Rx info. They told me that since one was a specialty drug, they would refer us to the specialty pharmacy and to expect a call in a few days. Nothing happened. We returned to Corning for my partner's Multiple Sclerosis meds, and I checked back with CVS. They had no record of my request. They had no record of having faxed the pharmacy in Corning. They "suggested" we go to the neurologist (takes months to get an appt) to get a new script. They also took a full week to fill scripts sent by my doc directly to them. Common, older drugs every pharmacy has in stock, but in their infinite wisdom, CVS questioned one, not because it was written improperly, but because they know better than the doctor? It took 4 visits over a full week to get 4 scripts filled. Each time I was told to give them 45 more minutes. Each time, something went wrong. Each time, I talked with other unhappy customers who had been waiting a week for their diabetic supplies or pain meds. Unconscionable. Get your act together CVS Management. read more

This review is strictly regarding their drive-through which is like a joke! It's like it's a project to test to see how long they can make people wait in their cars till they just lose their shit. I've currently been sitting here 30 minutes past my covid appointment test and I'm ready to just drive away and just assume I have covid and quarantine myself for 2 weeks trade it's asinine! read more

I walked in after a long drive. My mom had called and said to drop by and get a syringe because she found an injured hummingbird. I walked to the pharmacy department and told them of my mom's dilemma. She gave me a small syringe. She wished me luck and smiled. I walked through the store. Though a little disorganized and messy, the two people I met I met while there were very friendly. Just give them more hours to and staff to get the store cleaned up, stocked, and priced properly. read more

Trying to pick up my dads insulin. After a 20min wait they decide to help someone that came in after us. When they finally get to us they tell us sorry we're closed. Really? Waiting days for them to put a label on a box? They obviously don't care about anyone's health or wellbeing! read more

I called to have a simple script refilled, my dr faxed it over and said it went through, they had a confirmation recipe, came in the next day cvs told me they didn't have it.. my dr re faxed it, they said came back in one hour, I came back two and a half hours later for them to tell me they didn't have that script in stock, no one called to let me know... it took another hour and a half to get them to get my script over to Walmart, they waisted my entire Saturday! the whole pharmacy is an unorganized disaster and everyone working their has a horrible attitude! And to top it all off.. the place is filthy (bathrooms and all) read more

The Pharmacist is never there on the times that are stated. It says they are gone from 12:00-12:30 PM and 5:00-5:30 PM. These are the times that most people who work can make it to the Pharmacy. I'm always told "the Pharmacist left late so......". The medication I was receiving required a consultation and the Pharmacist wasn't there so they wouldn't release the medication. I had to return on three separate occasions and finally received the medication on the fourth visit. On a separate occasion I called the Pharmacy and sat on hold for 20 minutes. I asked if this new medication required a consultation and was told yes. I asked if I could speak to the Pharmacist and either get the consultation over the phone or waive it all together, I was told no. I'm done. taking my business elsewhere. read more

My doctor sent my prescription 3 times before they got it. Ok, electronics, problems happen, I understand. I called, they got it said come in two hours we'll have it ready. So I went in and they said order was placed on hold, why? I asked. Response, I don't know, you have to go over to the other window to find out why. 10 minutes later someone finally comes to the window to help me. Insurance won't cover the total cost, I say ok I'll pay cash. They say ok 20 minutes and it'll be ready. Over an hour later it's still not ready. They see me waiting. I have an appointment so I must leave. Now I have to go back again. This will be the last time. New pharmacy search begins tomorrow. I've been overly patient with this pharmacy for too long read more

I have been to lots of CVS stores and generally am a fan, but this one I would avoid in the future because as we walked in we were asked to put our backpacks off to the side. Now I can understand a store being leery of theft, but money can be lost as much from unthrilled customers not coming back as it can be from theft. I was worried because our backpacks might easily themselves have been stolen, given that they were kind of out in the open against a wall, not behind a counter out of sight. Someone could easily swipe and grab while the cashier's back was turned. So please be as concerned for your customers' possessions as you are of the possessions belonging to the store. Meanwhile next time I am traveling through Red Bluff and am in need of pharmacy store items I will head to a different store. read more

This is the worst pharmacy I have ever used. People are rude on the phone. I was put on hold for over an hour, then when they picked I was disconnect. Called back spoke with pharmacist, very sarcastic. read more

Extremely helpful when I called about a package that was delivered to this location; my tracking info was not accurate and the sales associate took the extra time to assist me to figure out where my package was & she was very gracious and professional. read more

Worst pharamacy I've ever been to. I've received the WORST customer service here. They treat everyone like they are abusing the medicine when it's used for a legitimate reason. They are always judging me and my family everytime we go to pickup our medication. I'm switching pharmacies. read more

If I could rate this place a zero I would. The pharmacy never updates your records when you ask them too. Half the time you doctors don't get faxes for refills but of course it's the doctor's fault. Right now you can't even get through to the pharmacy because their recording is broken. read more

Do not use this pharmacy to get your medications if you can avoid it, the pharmacy staff is unhelpful and they cant give you any reliable information. Every time i come its a new issue. Thankfully my year prescription is done here and I can move to Walgreens. I came in Tuesday morning and was told to wait 30 min, after waiting for an hour I was told it wasn't in stock and I would have to come back Thursday. Thursday it still wasn't ready. Now its Friday morning and I came into get it and was told Id still have to wait 45 min, which meant I was going to miss my doctors appointment. When I told them this the woman said they have no way of knowing when medications will actually be ready, so you are basically being lied to the whole time when they tell you it's guaranteed at a certain time. Thankfully the Pharmacist overheard the conversation and got my prescription done right away, which Im so thankful she did. So happy my refills here are done and I don't have to come in ever again! read more

Made an appointment online to be tested for Covid-19. Drove 25 minutes to arrive and sit at the window for 45 minutes only to be told "you should probably go online and reschedule for tomorrow. We can't pull you or the other two people with separate appointments up in our computers." Not going back. Thanks but no thanks. Inefficient at best. read more

Why even have an appointment if you have to wait in the drive thru line regardless? Completely disorganized and inefficient. No information posted outside about covid testing like the emails say. They show disregard for the customers time, especially when they have an appointment. read more

I've been trying for a week to get some prescription s transferred to another pharmacy due to my insurance coverage. I have been there in person 3 times and have called three times. I've been promised they would take care of this for me and mow its 5 pm friday night and I have broken promises and excuses why a simple fax hasn't been done yet. I was told it would be fine yesterday when pharmacist came back from lunch, today I was told there was a mix up and it would be done soon and now the pharmacist told me they were shorthanded, only 2 working and one had quit. I'm sorry but I really need my medication. It's just a fax over yo Walgreens. This is getting stressful and frustrating. Do not use the pharmacy. read more

I have been with CVS for a few years and I am very happy with all the employees in the pharmacy and the store. I think it is very important to have a good relationship with your pharmacy and always remember that they have a hard job due to the Laws . I give them all a 5 and would give more if it was possible. Again they really have a hard job. Lisa read more

Thank God I was only driving through and hopefully will never need them again. So... I forgot my meds at home on my way up north... way up north. I remembered that I can just call any CVS and get some pills to hold me down till I get back home. Happened to be coming up on Red Bluff CVS. Called them and the pharmacy tech that answered made it seem like I was speaking a completely different language. Then, she proceeded on telling me that they will not give me 3-5 pills as a hold me down. CVS has numerously done that in the past when my prescription was waiting approval by the doctor. Ok fine... I offered to pay for it. She said not we can't do that either claiming that my prescription is expired and is from Los Angeles. Called my on-call doctor and luckily he was available during the holiday and he sent in the prescription for 5 pills. I called CVS 20 minutes after my doctor and they same lady answers telling me that it will take an hour to get it done. Come on... an hour when it was 9 AM in the morning? I show up an hour later and still have to wait. Did not seem like a lot was going on behind the counter. The again... what do I know.... CVS certainly needs to look into the customer service area at that store. Luckily I will not be going there again anytime soon. read more

If there was a -10 I would give this pharmacy that. It doesn't matter when you call you sit on hold for a minimum of 1/2 hr. Today I was on hold for an hr before I finally hung up. Good customer service CVS. read more

I dind't give this one the full five stars, only because they are a bit pricier than most "variety" stores. However, the cleanliness, friendly attitude of the employees, and the fact that it is usually uncrowded when I shop make up for it. I have a club card, which will lower the price of items below Wal Mart prices, which is a plus. read more

My low rating from before has changed considerably. Since they moved to their new facility I have had no problems. If anything, they have been more efficient than I am. Kudos to them now! read more

Beyond frustrating and completely unprofessional. I was an Owens pharmacy customer who was forced to transfer to CVS after their merger. The CVS staff never answers the phone and my prescriptions were never entered into the online, phone or app system so I couldn't refill. I had to physically walk into the store and order my presciptions then come back the next day to pick up. After standing in line behind 5-6 other customers each time it became obvious other costumers also had issues and the staff was rude and seemed to dislike working there. The Staff had difficulty even finding my prescriptions and I was treated as if I was a burden. I began to transfer my presciptions to the red bluff Walmart pharmacy but that process took nearly two months. The CVS staff refuses to answer the phone, even for prescribers or other pharmacies. Prescriber and walmart pharmacy electronic communications completely ignored for two months. the issue was never resolved. had to meet with my doctor and have new prescription sent to another pharmacy. Avoid this pharmacy read more

Always clean, the staff is always helpful and friendly, and I rarely stand in line! The drive through is fantastic for prescriptions (especially if you have busy kids like I do!) read more

The people that work at this pharmacy should quit drinking the cough syrup!

Service at CVS is good, but the prescription rates are 1400% higher than Costco. You do Not have to be a member to use the Costco pharmacy. CVS quoted me a price of $140 dollars for my prescription without any insurance, the very same drug was $10.78 at costco making it worth the drive from Red Bluff. read more

I'm new in town. They promptly transferred a prescription from another pharmacy in Texas and had it ready within the promised time frame. I returned the next day for a flu shot, and the pharmacist was personable and professional and administered the shot like a pro. Good selection of non-prescription items. I will be shopping here on a regular basis. read more