Some of the pharmacy technicians are very nice here; however, a couple in particular are very rude. My insurance ended a day before I was allowed to pick up a medication that is a controlled substance. I applied for and brought a discount card with me per their previous suggestion to try to supplement the cost of the med thinking my insurance would not cover it or that I may receive a bill later. The tech did not explain that it was already paid and I could get my medication how I normally would. She said "oh yeah, it's $150," with which I replied "yes, but my insurance is no longer active." The insurance was removed and was unable to be reversed after the discount card had been added. My medication is very expensive, but I require it, so I was prepared to pay out of pocket. Given that I asked her to add the discount, which did not work, I am not even upset about the fact that I had to pay full price. The problem I have is that although did not show any sign of resentment at them or the situation, they acted like I was attacking them and proceeded to complain about remaking the prescription from a 3 month supply to a one month supply. Here is the takeaway: 1) Do not assume your customer knows and understands all the rules, so thoroughly explain before making changes; 2) If no one is yelling at you or making rude comments, do not condescend to behave like the customer is stupid or crazy; and 3) If you have to re-do something, do not complain to the customer because it is part of the job you signed up for. And no, I do not want anyone to contact me to fill out a survey or ask me "how can we make it right?" Retrain your staff or find new ones. Date of service: 7/6/19. read more

My wife and I have been refilling our prescriptions with CVS for 2 years. We transferred our prescriptions from the CVS on Main Street to the one on Old National; this was the biggest mistake we've ever done. Indeed, last Friday (6/07/2019) I went to the CVS located at 7055 Old National Hwy to refill my insulin, the Humulin N. I was told that they were out of it, and they need to order it. So, she asked me to come back Monday (6/10/19). Let's make a stop and clarify that for the last few months, I've been refilling this medication for $45 which is a month supply. I can't describe my surprise today when I was told by a pharmacy clerk that I owed $90, which was 2 boxes. I clarified that I just wanted a month (1 box) supply as usual, just like the past months. The lady checked back and hit me with another surprise. She said that even 1 box will be $90, that I have to check with my insurance. So I checked with my insurance who tried to reach the pharmacy over the phone in vain while I was standing right there waiting. The insurance explained to me that I've been paying $45 for the last few months, why would I pay now $90 for one box? Let me clarify that my doctor did not send a new prescription, CVS has on record that same prescription for which I've been paying $45. I left the CVS pharmacy with that bad experience, and without my insulin, with no insulin available for me to take. I guess they don't care about that. My prescriptions will be transferred to the Walgreens, the Wal-mart pharmacy, or the Kroger pharmacy all of which are located on Old National Hwy. I will never, ever, recommend the CVS pharmacy. read more

Went here three times and they were having trouble printing photos sent to them each time. Even getting a refund was a hassle that required the associate to ask for assistance. Terrible experience. read more

This place sucks! They act like people don't exist and carry on with whatever they are doing! They don't speak, they don't say hold on a minute or anything of that nature. I've been standing in the drop off line for 30 minutes and not one word! I WILL NEVER COME HERE AGAIN! This CVS Pharmacy does not even answer the phone. read more

I have been going to this pharmacy for over 10 years. They have change staff many times, and the customer service seems to get worst each year. They do not greet you with a smile, when you are giving your information they act as if you are the ones behind the counter, and they are the customer's. They may need to get some Customer Service lessons from Chick fil a. read more

Worst pharmacy ever! They lost my daughters script and were acting as if I did something wrong. They still haven't resolved the issue either. Such a nightmare.... I warn anyone who plan on doing business with this cvs pharmacy. RUN! read more