It's a shame that this CVS contributed to the closing of Crouch Pharmacy. Crouch's was the best; if…read morethey didn't have your prescription, they would call other pharmacies to get it. CVS doesn't care that you need meds, especially after being in the hospital. Always an excuse-it had to be ordered, we haven't had a delivery, it has been delivered but not put up, pharmacy closed due to lack of employees. If you need meds, try Walmart.

Usually I would leave a 5 for a review of this CVS Pharmacy however today I am frustrated. I drove…read more24 miles RT to pick up a RX that I was notified was ready for pickup only to find they had decided to close early without notice. I am aware that they close 1:30-2 pm for lunch each day so I waited until after that to drive there. I'm sure it was a staffing issue and I understand that. I do wish they could find a way via text or Facebook to notify customers when that happens so we would not make unnecessary trips to pick-up RX's wasting time and fuel. They could have a Facebook page and post early closings. When asked if they would be open tomorrow, all they could say was "call before you come". I'm sure they would love to have to answer the phone hundreds of times a day just to let customers know whether they will be open normal hours or not.

I've been here a good 50 times and I have NEVER seen anyone working at the service desk. I had a…read morereturn again and after waiting 5 Minutes, a cashier told me to get in her line and she would do the return for me. That had me wait 15 minutes after several people to return just one item. Every time I have a return it's the same issue. I don't know why they have a service desk if it's never staffed. They should have a sign telling us which line to go in for returns so we don't have to wait for no one to come and someone to notice us waiting. That means no money orders or checks or any other services the desk offers is available while there are dozens of people behind the desk doing nothing. Bad customer service at this location in regards to service desk but the rest of the employees are friendly. They are out to stock often so come in early for perishables. The produce section isn't very fresh and I would no lt recommend it.

The store is clean, and stocked and the people there are nice and will help you. I love itread more

I understand being short staffed and very busy however I call in a refill on a script at 7 am snd…read moream told it would be ready after 3 pm. I hope up at 430 and am told 30 minutes. Then when I get the script home it's filled incorrectly and I have to make a third trip to get a script. When I spoke to Tori I am told they will set it aside but it won't be in the system I have no confidence in that at all. Another time recently I called in a refill and told to pick it up that afternoon. I waited 3 days and went to get it. It was still not filled and the pharmacist got very hateful when I asked why call them in if I was going to have to sit on it anyway. Very bad location

They take their sweet time getting people through the drive thru on a regular. Today when I went to…read morepick up my prescription for my sick daughter The person in front of me was delivering coffee and chatting up the person in the drive through for Atleast 5 minutes. I just think it's not fair using a PRESCRIPTION drive through for personal calls. There are sick kids and people who need medication and we're chatting it up and delivering coffees? That's more of a take it inside situation definitely not my first complaint and probably not my last

This pharmacy is the worst. Jason has to be the most hateful and insensitive pharmacist in the…read morevalley. My aunt's prescription date to get her pain meds was for the 22nd. She is currently battling liver cancer, a blocked bile duct, an abdominal aneurysm, multiple issues with her back, a plethora of other major health issues, and possible cancer in her lymph nodes. She has never failed her drug tests and always takes her medication s prescribed. She lives all the way in goodview and moved her pharmacy to this one on 9th street after the CVS on Hardy started being a@@holes. They already write the prescriptions so that you're out of your pain meds when you get the new prescription, even if you follow the doctor's orders to the T. Jason would not allow my aunt to get her pain medicine prescription even though the doctor had written it for that day. The nurse from the doctor's office even called to speak with him and he hung up on her! My aunt had to have the doctor send the order to yet another pharmacy and was finally able to get her medication two days later. So on top of already being in pain and sick, she had to go through withdrawals as well. Shame on you CVS, and you especially, Jason. Not everyone is out to cheat the system or to misuse those prescription drugs. Some people wish more than anything that they didn't need those medicines to get through the day. One day you may find yourself in a similar situation. We don't stay young forever. CVS used to be on top of the game, but in the last couple of years, their customer service is non existent and the lack of compassion their employees have is down right disgusting.

My wife's thyroid meds have be changed by Kroger, a new vendor, and the pill dissolves on her…read moretongue, and her symptoms have returned, and the pill is a different shape, and clearly another vendor. She told the pharmacist, who stopped her and said he knew what she was going to say, so clearly they knew of the problem, and had multiple complaints, but he said there is nothing that can be done to fix the problem, perhaps try other pharmacies, but they might report the same problems. I complained to Kroger corporate, but nothing to fix the problem from them. I just want the original drug to cure her symptoms, not the defective product which Kroger is knowingly selling. Buyer beware. They do not care! Longstanding customer, but they've lost my business. Clearly profits over patient care. Clearly they are willing for my wife to suffer or die for profit.

I walked in to get a prescription. I ended up getting COVID & flu shots while I waited. Pharmacist…read morewas very pleasant to talk to, knowledgeable, and took his time answering my questions. Fastest shot east of the Mississippi. I was in and out in no time.

I've been going here every time I needed a prescription for the last four years since I've been an…read moreundergraduate at Hollins University. The service has always been friendly and they are willing to answer any questions in regards on how to take it to what the side effects (with no impatience like the next door CVS pharmacy mind you!). They've always been very kind to me. Also they double up as somewhat of an antique store selling things from greeting cards to little trinkets. I am taking one star off though for the long wait time I occasionally experience. I do strongly feel for the local business competing against big chains like CVS and Kroger neighboring Crouch's, so please support local businesses!!

They often get my medication amounts wrong or just get the med wrong. I love the delivery man, he's…read moresuch a sweetheart, but it's such a regular thing for them to not give me the correct amount of pills that even he's noticed. Last time I got 5 pills, and I had to go on break, so I couldn't get more. I really wish that CVS delivered, or that I could get there easily, cause then I would go there over having my meds delivered by them.

So Williamson road Walgreens does not stay open until 12:00 they lied about it they were closed by…read morethe time I got there at 10:15 so they need to change the hours to 10:00 p.m. because that's when they close so I hope this helps kidding this f****** sucks f*** Walgreens f****** piece of crap piece of s*** w**** damn w****

Switched to another pharmacy to save myself some stress and time. IN the past year I have spent way…read moretoo many hours just waiting to get prescriptions that were already filled. An hour in the drive thru has not been abnormal. 45 inside the store in line has been typical. The app they use doesn't work well, not checking for new scripts when there are no refills left. I've had rejections from insurance because they tried to fill things twice, not even looking in the recently filled bins. Calls go unanswered, and this adds to stress. They recently filled a very expensive prescription and my insurance denied it after it was filled and picked up. That's it, I'm done.